Customer did not leave a comment.
PAUL T
Customer Reviews for Aloha Self Storage Lahaina
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service- very convenient location!! Highly recommend!!
barry sExcellent Uhaul and service!
Hulita FExcellent customer service! Staff was super friendly and considerate. Vehicle and equipment were clean and in great shape.
DeAna Dwe rented the 9’ moving van from lahaina self storage. easily accessible and right above minit stop gas station. vehicle was clean and well maintained. very reasonably priced. would highly recommend for small to medium size moving needs. we managed to fit 2 queen box springs plus a split twin box spring along with a boxed foam mattress with very little difficulty.
jacob aThank you for everything!
Brian sGreat place, friendly, accommodating. Highly recommend
John Lno need to make any changes staff was friendly very helpful and accommodating, excellent location and fast easy service . Thank you!!
Kawika vFriendly, awesome service!
Mike MThe staff in Lahaina was great! Friendly and informative. A pleasure to work with.
Gilad RN/A
allan qA wonderful and most beautifully exceptional experience!
MATTHEW OThe rep Mark was nice and helpful.
Gary Wnothing everything was perfect.. friendly staff
Brian SFront office representative was very friendly and helpful with advice. His interaction with the elderly customers before me was an example of his patience and ability to not rushing them.
David Jexcellent professional customer service - easy!
Miroslaw JExcellent customer service, rental of truck was efficient, convenient and very well run establishment. Best Uhaul rental I’ve experienced 5 stars
Genie KGreat staff, Guys worked everything out good.
John DTruck worked out great Mahalo
Terry SFriendly and efficient. Thank you!
David BA/C didn't get cold. Truck not cleaned...cup holders sticky. safety sticker and registration on license plate expired in 2023. Next time I will rent a different truck.
Anne LThe UHaul truck we rented was ok! It definitely needs maintenance or a tune up...but other than that it was clean! Everyone at Aloha Self Storage was very helpful & friendly & made sure we understood everything! Thank you for an easy & smooth rental!!!
Maryann PAndrew and Carter are the best really go over and above for their clients always there to help! Wouldn’t do business with anyone else!
Elle LFriendly staff who made renting very easy. Cargo van was perfect for our needs.
David BThe location was difficult to get to but that is not unusual for Maui. The staff was very good. The truck was used up, not current on registration or safety inspection, and had several mechanical issues that affected safety (brakes, steering linkage, u-joints, shift linkage etc.). U-haul, you need to get serious about your business because you have lost mine.
John RVery helpful. Loaned us some tie downs at no cost.
James SExcellent service! Thank you Aloha Self storage !
Jessica TExcellent customer service!!
Tim CSteering wheel was locked and frozen ignition when I first got in. Fuel tank not FULL. I had to leave truck and go find help to be able to leave. He explained that if tires are turned when parking, the steering wheel will lock up. Also, with fuel, difficult to return with exact fuel level. I ended up leaving it more full than when I picked it up. Gas station is a half block away. They could have brought it up to full.
Anne LGreat experience. Helpful and personable staff made this rental very easy.
Robert GThe staff was professional and gave me no stress service. Very Aloha Spirt at this location. Highly recommend. Get the truck in the morning and return it the next day so you have the evening to work even more to get it back the next day! People were very friendly and had a positive attitude.
Blain BGreat customer service
Lori HAndrew and Carter were great, no improvement necessary.
Robert JAnthony and everyone was great.. check out was easy!
bradley cI’m a little confused. I don’t remember saying that I was certain it would take a day. without the move is bigger than I thought but I got a call saying the U-Haul is already reserved. I wasn’t done moving but I rushed to deliver it back. Then I discovered I was charged for the day. Why couldn’t I keep my truck if I was charge for the day? I don’t understand why someone was scheduled with the truck wasn’t even there. my bill went up from 40 bucks to 110 and I’m not so happy about it.
Corky GWe had an issue with the lock and had to return the Uhaul to have it corrected and was promised a discount. When we returned the Uhaul the representative said he couldn't process our bill until Monday and that if we waited until Monday we would get a discount. We received our bill via email several hours after we returned it and there was no discount. Please contact me directly. Thank you
Robyn CGood experience. Everything went well.
Jeffrey MMuch mahalo
Diego MEasy In and Easy Out, 100% Professional Customer Service
STEVEN FNothing you guys do good job keep it up
Soape KEverything was great.
Robert JExactly what you want on a moving day in and out. Clean, friendly professional. Thank you for making my day easy.
Ray DNothing to improve. The folks at Aloha storage through whom I rented the truck we’re super friendly and accommodating. They deserve high praise!
Peter FYou charge too much,and customer service is lying to a customer.So you telling us is 20.00 a day and put 19.00 a day in U-Haul then hiding your stealing money without customer service explain. I do challenge all people to be aware by using U-Haul.
Tupou TDrew was very accomodating, very personable, and made my experience memorable. matt dochin
MATT DFriggin fantastic! 6 stars. Give Andrew a raise!
Matt Ofast, friendly,service
Kurt MFirst day, rented a storage unit, was more than happy with the packing supplies they have to offer someone especially when needing this on the fly!! If Your Even Thinking If This Is A Good Company, YOU DON’T HAVE TO LOOK 👀 ANY FURTHER. BEST STORAGE, Rentals, Packing & Has A Elevator For All The Needs!!! KEEP UP THE AMAZING WORK, IT GOES TO SHOW HOW MUCH YOUR COMPANY IS A ONE STOP SHOP OF NEEDS!! Thanks So Much, A.B.
Adam BExtremely Nice Workers, Great Prices, & Amazing Storage Thanks For Having A Elevator!!!
Adam BNothing. It was an easy pick up and drop off process. Thank you again for helping us with our fundraiser! -Lāna’i High and Elementary School Class of 2024
Iolani ZNot much if anything
John HGreat people at Aloha Storage
Michael LThis location is good but uhaul overall is a terrible and unreliable company.
Brycen BEverything thing was great. Couldn’t have been a better experience. Nice big clean truck. Staff is excellent. Easy pick up and return.
DEBORAH GBully manager unwilling to review the incorrect date he entered on my contract.
Anne MI rented a box truck from U-Haul, aloha storage in Lāhaina 5/18/22. Carter the GM was nice but I was given the contract to sign w/o looking at the truck. Gas was marked incorrectly because I took a photo of the dashboard for my file. I returned the truck this morning 5/19/22 with a quarter tank, same amount as I got it but they still charged me $30 because they marked the gas incorrectly. There were 3 guys in the office, one older white man was trying to help, but the other two guys, one local, and the other white, said they’ve run my card, printed a receipt and it’s a done deal. They don’t care, too bad. It’s only $30 but i don’t like the attitude and not fixing the problem. I am a business woman and this is not how I treat my customer. Something is not right, you fix it. They are totally unprofessional.
Siuafu WMy reservation had been cancelled by a mix up in computer problems. The business was able to offer another truck, so we could complete our job. The staff was very helpful, but I still not have the type of van I ordered.
Carole TYou guys did excellent.
Edwin SThe price was way more than I was expecting. The cost per mile is outrageous especially with gas prices already being so high. It cost me half of this cost pre gas fill in MN. Price gouging for sure!
Betsy SVery friendly and helpful staff. This is the 2nd time I've rented from them, they make it so easy.
Deborah SAloha storage itself has great customer service . Their agents at the desk are always helpful and super nice . It was easy to book the u-haul. Some people have told me it’s hard to rent one, I told them I had no problems at all , in fact it was easier then going through a drive thru to order food. I highly recommend this company to rent a U HAUL. Will need it again in the short near future. GOD BLESS and stay safe.✝️✝️✝️
ANGELA BI feel like I’ve been ripped off I was late 2 hours before the time I needed to be back because I was in traffic because of an accident that’s not my fault , ohh and I had to rent it on Friday cause they close sat and sun due to personal issue of the work staff and I only needed it on Sunday 400 for the thing having to sit in my yard ,i just wished someone would of told me at the time I got it that it goes by miles and what gas I needed to refill into it as well but nobody told me I had to refill it in the first place ! I would like a refund but that’s probably gonna end us in court.
Chase BGreat people very helpful Thanks
lawrence dAll great! Familiarization with some truck quirks was appreciated. Very clean, easy to drive.
Anne LAndrew was helpful and courteous. Gave good instructions about the van and the process to bring it back. Really nice experience. Definitely recommend this u haul location. Thanks Andrew.
Steve sAwesome service thank you!
Neleah SGood service thanks
Daniel A