Customer Reviews for Aloha Self Storage Lahaina
(U-Haul Neighborhood Dealer)

452 reviews

23 Ulupono St   Lahaina, HI 96761

(808) 661-6829

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(808) 661-6829

23 Ulupono St
Lahaina, HI 96761

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

First day, rented a storage unit, was more than happy with the packing supplies they have to offer someone especially when needing this on the fly!! If Your Even Thinking If This Is A Good Company, YOU DON'T HAVE TO LOOK 👀 ANY FURTHER. BEST STORAGE, Rentals, Packing & Has A Elevator For All The Needs!!! KEEP UP THE AMAZING WORK, IT GOES TO SHOW HOW MUCH YOUR COMPANY IS A ONE STOP SHOP OF NEEDS!! Thanks So Much, A.B.

Adam B. 
Rating:
5.0

Extremely Nice Workers, Great Prices, & Amazing Storage Thanks For Having A Elevator!!!

Adam B. 
Rating:
5.0

Nothing. It was an easy pick up and drop off process. Thank you again for helping us with our fundraiser! -Lāna'i High and Elementary School Class of 2024

Iolani Z. 
Rating:
5.0

Not much if anything

John H. 
Rating:
5.0

Great people at Aloha Storage

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
4.0

This location is good but uhaul overall is a terrible and unreliable company.

Brycen B. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

Everything thing was great. Couldn't have been a better experience. Nice big clean truck. Staff is excellent. Easy pick up and return.

DEBORAH G. 
Rating:
1.0

Bully manager unwilling to review the incorrect date he entered on my contract.

Anne M. 
Rating:
4.0

I rented a box truck from U-Haul, aloha storage in Lāhaina 5/18/22. Carter the GM was nice but I was given the contract to sign w/o looking at the truck. Gas was marked incorrectly because I took a photo of the dashboard for my file. I returned the truck this morning 5/19/22 with a quarter tank, same amount as I got it but they still charged me $30 because they marked the gas incorrectly. There were 3 guys in the office, one older white man was trying to help, but the other two guys, one local, and the other white, said they've run my card, printed a receipt and it's a done deal. They don't care, too bad. It's only $30 but i don't like the attitude and not fixing the problem. I am a business woman and this is not how I treat my customer. Something is not right, you fix it. They are totally unprofessional.

Siuafu W. 
Rating:
2.0

My reservation had been cancelled by a mix up in computer problems. The business was able to offer another truck, so we could complete our job. The staff was very helpful, but I still not have the type of van I ordered.

Carole T. 
Rating:
5.0

Customer did not leave a comment.

Jayson D. 
Rating:
5.0

You guys did excellent.

Edwin S. 
Rating:
3.0

The price was way more than I was expecting. The cost per mile is outrageous especially with gas prices already being so high. It cost me half of this cost pre gas fill in MN. Price gouging for sure!

Betsy S. 
Rating:
5.0

Very friendly and helpful staff. This is the 2nd time I've rented from them, they make it so easy.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Aloha storage itself has great customer service . Their agents at the desk are always helpful and super nice . It was easy to book the u-haul. Some people have told me it's hard to rent one, I told them I had no problems at all , in fact it was easier then going through a drive thru to order food. I highly recommend this company to rent a U HAUL. Will need it again in the short near future. GOD BLESS and stay safe.✝️✝️✝️

ANGELA B. 
Rating:
1.0

I feel like I've been ripped off I was late 2 hours before the time I needed to be back because I was in traffic because of an accident that's not my fault , ohh and I had to rent it on Friday cause they close sat and sun due to personal issue of the work staff and I only needed it on Sunday 400 for the thing having to sit in my yard ,i just wished someone would of told me at the time I got it that it goes by miles and what gas I needed to refill into it as well but nobody told me I had to refill it in the first place ! I would like a refund but that's probably gonna end us in court.

Chase B. 
Rating:
5.0

Great people very helpful Thanks

lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Cyrus K. 
Rating:
4.0

All great! Familiarization with some truck quirks was appreciated. Very clean, easy to drive.

Anne L. 
Rating:
5.0

Andrew was helpful and courteous. Gave good instructions about the van and the process to bring it back. Really nice experience. Definitely recommend this u haul location. Thanks Andrew.

Steve S. 
Rating:
5.0

Awesome service thank you!

Neleah S. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Good service thanks

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

MATT D. 
Rating:
1.0

When I picked up the rental truck I asked about extending the reservation. The gentleman who helped me said he was able to do that so I would have 2 full days of use. I was very thankful because we knew there was no way we could do it all in one day. I received a call the next morning saying I had to immediately bring the truck back for another customer who would pick it up at 10am. I was in the middle of a move, working my ass off and had a lot left to move. I explained that I had confirmed a 2 day reservation and I was simply told “that's not gonna work”. They then said they had no other rental vehicles available. How would you feel in my situation?

Caleb M. 
Rating:
4.0

Windshield needs cleaning inside and out. Sun glare not good for safe driving. Steering could be tightened up a bit. Clerk forgot my driver's license in copy machine. I did not notice and had a bit of panic when asked to show ID to go into secure area to pick up boxes. Office was efficient except for that one lapse. Truck was fine.

Anne L. 
Rating:
2.0

First off, the van was dirty and smelly. Had to clean the seats, dashboard, cup holders, and cabin BEFORE bringing any of my personal items into the van. The speedometer wasn't checked and written down for me, the customer at the time of signing the contract, and there ended up being a discrepancy on the miles from what he office put down in the receipt to me afterwards. (I took photos on my phone when i turned on the van to document gas/miles and when I returned it parked, as well as the extra gas I put in... fuel tank was on 3/4, not full when picked up.) Also, NO mention of a "safe drive" fee. Was told at the counter about the flat rental fee, plus $1.49 each mile driven. That's all. He then said at the counter, charging $97 on my VISA to cover the "rental," which I said ok... thinking it was to cover the "miles" and flat fee, and I'd be refunded the balance of what I drove, like ALL car rental agencies operate on. TI was familiar with the counter attendee from renting my storage there, and he normally is kind, yet after the receipt was emailed and I saw the 2 discrepancies, I emailed him back, asking, "what was the HIDDEN FEE for and please adjust the credit back to my card. He then insisted he told me, which isn't true, for If he had mentioned it at time of rental I would have know what a "safe move" was/is, which I still don't. I was already exhausted from the abrupt moving circumstances, yet on principal, how can a company charge a customer for "hidden fees'" not described or agreed upon, and no speedometer reading documented on the contract. His reply to that, I should have told him. How? When I only saw it on the emailed "receipt" in which I replied with the photo images I had taken. Overall, won't rent a Uhaul from the storage facility I've been a loyal customer to for the past 5 years, even bringing small gifts in on holidays. Disappointing to say the least.

dove J. 
Rating:
5.0

Very friendly staff. Highly recommend going here for a uhaul rental.

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Great Aloha from these guys!

Vonda S. 
Rating:
5.0

Everything was perfect. A good experience. Much cleaner than other locations

DEBORAH G. 
Rating:
1.0

Was given a price and told a time to drop it off Returned it with more gas than I took it out at and brought it back at the time i was told and was charged double the price and was told I did not have correct amount of gas and would not honor the price I was quoted never going back again bait and swim at its finest

Jason S. 
Rating:
5.0

Customer did not leave a comment.

J. Will B. 
Rating:
5.0

Nothing to improve on. Great service, Andrew was kind enough to walk me through my uhaul needs. I would recommend and we'll use this location again fo future moving needs.

Motley A. 
Rating:
5.0

Customer did not leave a comment.

Susie D. 
Rating:
5.0

Customer did not leave a comment.

Jamie J. 
Rating:
1.0

Cargo van was filthy dirty there's something wrong with the front end because the whole thing was shaking and the rotors were warped and it was filthy filthy filthy dirty

Cynthia W. 
Rating:
5.0

Nothing. Always excellent experience

Alessandro C. 
Rating:
5.0

Lots of Aloha! keep it up.

Tamekka S. 
Rating:
5.0

Customer did not leave a comment.

Dominique L. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

The drivers door rear view mirror was broken making it impossible to adjust. If I had known this before I rented it I would have passed. It was dangerous to drive. Could I get a refund I only used it for two hours before I returned it. Thanks for your time in this matter. Dennis Ensminger

Dennis E. 
Rating:
5.0

Front desk staff was awesome; he made the check in process a breeze. Van worked great!

Katcha B. 
Rating:
5.0

I don't believe the gentleman could have been any more professional, courteous, and efficient. Lahaina side uhaul rocks. Thanks guys. Made everything super easy. Much appreciated. Mahalo

Bianca M. 
Rating:
5.0

Always friendly and accommodating.

Elle L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Pascal R. 
Rating:
5.0

Mahalo to Kamana who was our check in agent at the counter. Very pleasant and helpful

Jadian M. 
Rating:
4.0

Customer did not leave a comment.

kathryn V. 
Rating:
5.0

it was a awesome experience and the best customer service I had in a long time

William M. 
Rating:
5.0

Great counter staff

Mike K. 
Rating:
5.0

Could not have been better!

jason W. 
Rating:
5.0

These guys are amazing. We have 2 units here and used their 15 foot box truck today . A pleasure as always to do business with them. Always helpful, honest and a blessing to know.

JUDSON M. 
Rating:
5.0

Excellent service

Jim C. 
Rating:
5.0

The staff was friendly amazing and welcoming couldn't avast for a better experience

dean M. 
Rating:
5.0

You guys are awesome.

SYED Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Gilbert T. 
Rating:
5.0

I had a great experience with Edward from start to finish. He was very efficient and provided excellent customer service. We were in and out in no time as he had the documents prepared before I got there.

Gilbert T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Great staff! Thanks for being so nice!

patricia S. 
Rating:
4.0

Customer did not leave a comment.

Wendell L. 
Rating:
5.0

We had an awesome experience! Thank you!

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Heba B. 
Rating:
5.0

The staff went above and beyond when we returned our vehicle. We felt pretty awesome. Thank you 😊.

Aaron M. 
Rating:
5.0

I signed up for U-Haul account unfortunately every time I go to reserve a U-Haul I need to input information that I had already input hoping that every time I sign in or login to my account it automatically will put in the information that I had put in such as my driver's license credit card usage

Benvon M. 
Rating:
5.0

Customer service was fantastic. Staff was polite and very helpful. I will definitely use them again the next time I need a U-Haul.

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

jefrey S. 
Rating:
1.0

When I called to reserve the truck, I said I might be able to return it the same day and asked if there was an hourly rate. I was told there is only a 24 hour rate. I booked it. When I picked it up an hour later (at 12:15 pm), I asked when it was due back because the contract showed due back by 4:45 pm the same day. The employee said it was a 24 hour rate so it is due back by noon the next day to allow for a 15 minute cleaning. The next morning I got a call from the office stating that it was due back before 8 am and that my contract said so. The manager was very rude and argued with me that I agreed to have it back by 5 pm the same day. I never agreed to that, I simply asked if it was cheaper if I could get back by 5 pm and he said no. Since I paid for 24 hours, I planned on using it for 24 hours. I was told that the other truck was down for maintenance so I had to bring mine back at 8 am for another booking. I was treated so rudely.

Jon J. 
Rating:
3.0

Couldn't get the size vehicle we were wanting. But it was way better than driving to the other side and paying all those extra miles we wouldn't need.

Victoria N. 
Rating:
5.0

Thank you for always providing great customer service.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Well I signed up online and it had offered me your mobile app pick up. The location that I had reserved for except the mobile app pick up but does not have the mobile app system or equipment. I thank the Lord that I was called and informed by an agent that my pickup time and the mobile app check-in wasn't available so I was able to pick up the car two days in advance to my original reservation because they were closed on Saturday Sunday Monday was open but only opened at 8 my vision was reserved for 5:30 I believe. So if you are presenting mobile app check-in as part of one of your features on your online or your website it would be great that you have the system up and running as well

Benvon M. 
Rating:
5.0

Staff always helpful and courteous

stephen W. 
Rating:
5.0

Great experience start to finish. Personable and friendly personnel, excellent vehicle, and everything as promised.

Steve M. 
Rating:
5.0

Amazing customer service! From my first phone call with Carter Barto I was impressed. We needed to haul a three wheeler mobility scooter and were unsure if it would fit the U Haul ramp. Online details from U Haul state the ramp is 2Ft 2" wide but that's including the lip at edges. Actual usable width is probably 2Ft, therefore not accommodating our scooter (we needed every inch). Luckily when we went to pick up the 15 Ft truck Shawn & Tomina helped us attempt loading previous to doing doc's, we soon realized it wouldn't accommodate the scooter so we rented the van. What nice guys! I managed a Storage & U Haul facility years ago elsewhere and I have to say, I was impressed with not only the customer service, going above & beyond but the office and facility seems nice & clean too. Mahalo! Greg & Celia

Celia S. 
Rating:
5.0

Customer did not leave a comment.

Nir S. 
Rating:
5.0

Customer did not leave a comment.

donnie A. 
Rating:
5.0

Very satisfied all around with both the truck and staff. Shawn was very helpful and courteous in his help reserving the truck. Truck was more than large enough to satisfy our need. Would strongly recommend your rental to anyone in need of your service. *****(5 stars)

Thomas V. 
Rating:
5.0

The whole rental experience was efficient and cordial. I see no room for improvement.

Aileen T. 
Rating:
5.0

Great people to do business with excellent experience as always

Elle L. 
Rating:
5.0

Excellent service, nothing to change.

Charlie O. 
Rating:
5.0

We appreciate the service we ALwAYS get at this location.

Billy M. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Everything was fine. Thank you.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Kamana Dizon was efficient, knowledgeable and engaging...keep employees like him!

rod M. 
Rating:
1.0

They find anything to charge you extra fee like sands on the bumper of the truck. They know that they are the only moving truck rental In the west side. No other competition means even if they have a bad service people will always go to them.

Drelynne N. 
Rating:
1.0

I returned the truck better when I got it. I even hosed down the truck bed to removed sands that was already there and yet I got charged a cleaning fee. I've rented Trucks from U-Haul many times in California and never got charged a cleaning fee. Before I picked up the truck they made me wait for about 30 minutes because they couldn't print my receipt. When I called in and dispute the charge Craig hanged up on me. Never again rent from this people. If I need to rent a truck again I rather go to a car rental place.

Drelynne N. 
Rating:
5.0

Very friendly employees. Extremely clean moving truck. Would recommend to anyone needing to rent a moving truck.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
No reviews have been submitted for this location.

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