Quick and efficient rental process
Joseph M
Customer Reviews for Alpenglow Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful experience with staff. Thank you.
WILLIAM KI was told I would pay at the end and they took it out of the wrong card before I got to arizona
KAREN IGreat customer service and very informative! The entire experience was welcoming. Will rent just because of this location! Thanks guys!
CHRISTOPHER MThe online return process was extremely frustrating and ended in eventually giving up. Every time I took the required pictures and clicked next, it would flag 1+ pictures as needing to be retaken. I would retake them and and click next and then others would flag red. I did this several times, trying to get the pictures as shown in the examples, but never could get the pictures to be accepted. The picture examples showed unobstructed views of the sides, front, and rear of the truck, but I could not take unobstructed pictures of the truck, due to so many other nearby U-Haul vehicles. I eventually just dropped the key in the return box and mentioned the problem to the attendant, who said he would take care of it on Monday.
Charles BIn my experience, there were too many unknown costs and damaged windshield wipers to rate as good.
ANTHONY LGet everybody in your company on the same page. You created b******* that I couldn't handle and you screwed up the reservations thanks for charging me extra money
LLOYD ZEasy, quick and friendly transaction!
Greg RGreat exp overall
GREGORY GI would recommend the location to a friend because it is the only one in town and U-Haul has provided a good service each time. It was an after-hours drop off. I did not speak to any personnel at the drop off location. I did speak to Uhaul customer support after the U-haul app crashed midway through returning the vehicle. Wanda was helpful.
JEFFERY CThe employee told me he would change my trip. Then you guys turn around and charged me 81.83$ so all in total of 335 for a day rental. This is highway robbery at its finest. To boot your customer service rep called me and asked if I could return early which I did! I had to clean of the truck the foot and a half of snow on it. Had to buy and add windshield wiper fluid. Had to fuel it up. What kind of business are you running here?
Kent BThis site sent out an employee while I was backing trailer into an empty slot. By the time the trailer was unhitched, an employee inside had finished return process. When I walked inside, I was told the process was finished, nothing more I needed to do. Very efficient operation.
Michael JUnable to contact via phone call. Drop off was easy and check in of trailer was appropriate.
Joseph CVery helpful staff and great location.
Meghan AProvide name of business with the drop off location as there are multiple businesses in the area.
Tom WThe place where we returned the u haul in steamboat was very friendly.
FREDRIC HNo one there
Cliff B