Convenient, easily accessible, and safe place to store your belongings. Excellent customer service. Highly recommend for your storage needs.
Paula C | Overall Experience
Customer Reviews for Alpha Omega Stor All V LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rent from this location as much as possible. The equipment and customer service has always been excellent.
EULA CThe staff was extremely helpful and Nice.
CHRISTOPHER LGreat customer service! Sweet lady who checked us in.
JESSICA A | ReservationToo much hassle. Trying to move with an infant and i had to take pictures before and after and had to answer so many questions. Dang. Its like they thought the uhaul was about to be stolen. Made reservation bafore i picked up and got there and still had to answer so many questions and they had to call and verify two emergency contacts. Its was a hassle and not fast.
Kailee JSo easy to work with this storage facility! This was my first time needing a unit and the location was great, the service was excellent and it felt safe and comfortable for me to make trips at all times of the day.
Marianne B | Overall ExperienceCartersville was not my request..
Ronald BI thought it odd they asked for the name and phone # of the person with me.
JOHN SSweet older lady very helpful
Lamiracle PJon was amazing and helpful. Very friendly..a nice way to be welcomed to the neighborhood!
MICHELLE CThe lady in office is rude I told her I was moving out and she still billed me another month. I think she forgot. She does that sometimes. Back of my truck had bugs in it.
Crystal WVery convenient location for us and friendly environment.
mark rNo problem. Fast and easy
MARK TWe never had any issues. The sweet lady who ran it was always so nice and helpful.
MISTY B | Overall ExperienceNew customer service. That lady working charged me over mileage and gas. She didn’t give me my deposit back because it was cash or I’d be filing a complaint with my bank! And I was only allowed to keep the U-Haul truck for an hour and somehow someway she charged me $152.00! I will NEVER rent a U-Haul truck and I am most definitely showing friends and family so they don’t get caught up in the same mess I am in! Also going to leave a review of how nasty the lady was working the counter and told me to get out of her store I wasn’t getting a dime back from her.
BRANDON HThank you
Guillermo NThe radio in the truck I rented did not work. Everything else was just fine. Thanks
Nancy RThe lady at the desk was the best. She had my auto transport ready and she back me in and we got hooked up, checked the lights and off I went.
DERRYL BHitches need to be lubricated! I thought I had the hitch tightened properly but heard a noise was not normal for a trailer w/o brakes. I stopped and found that the hitch was not tight, so I tighten it again. When I got to my destination, I sprayed the hitch with WD-40 and was able to easily tighten it even more. Upon return, I did mention this to the rental agent and recommended that all of the hitches be lubricated.
James LSuper friendly and extremely accommodating.
Jennifer TThe lady at Alpha Omega was very polite and professional. However the running lights on the truck did not work on the rear of the truck. Even though the headlights were turned on the rear lights we're on. The only way I had lights back there was to run the Hazzard signals.
Daniel WFriendly and helpful staff. Facilities well maintained
Donovan T | Overall ExperienceI was very pleased with the service!!!
Carl W | Overall ExperienceShelly and Connie are very helpful they have great customer service quick and easy to get a U-Haul
Angela DGreat customer service very friendly
LEONARDO MI JUST DONT SEE CHARGING A CUSTOMER OVER $500.00 DOLLARS FOR A CAR TRAILER EVEN IF IT WAS A ONE WAY TRIP NEXT TIME I WILL BUY ME A TRAILER OF MARKET PLACE FOR $1000
nolan nVery friendly and very close to my house. They had the trailor I needed.
Gregory MNothing. The person with whom we dealt at the pickup location was helpful and kind.
John RThe lock that was used for self pick up was old and seemed to be stripped. It took over 50 attempts to get the lock open from three different users. This lock needs to be removed from use. It delay my travels by one hour.
Joseph BThe woman who assisted me in this experience was very courteous and helpful!!! Thank you!
Andrea BThe attendant was amazing and a sweetheart.
Ashley E | Overall ExperienceThe attendant was not a good representative of U-Haul. Was contacted by another U-Haul Rep. to pickup a 5x8 trailer and take it to Texas. It was on our record, but she insisted she did not know the details and would not release the trailer to us, I had to contact the other U-Haul rep share our encounter with Cartersville rep. Give my phone to Cartersville rep to speak to the U-Haul rep we mad the deal with. Ive U-Haul before and had excellent services.
James CAlways there and always helpful
Suzanne B | Overall ExperienceThe facility manage Carolyn was fantastic and very helpful to me in my move. I very much appreciated her help.
RALPH B | Overall ExperienceFast and easy
Michael AThanks..
Gustavo V | Overall ExperienceThe truck had more miles and less fuel than the contract said. I took pictures and disputed both at my pick up location. When I got to my drop off location they said I did not ,when I had pictures on my phone of both. They hit me with an extra fuel charge even though I followed all of there picture taking…submitting protocol. What a joke!
Ezra LCustomer service is great and trucks always new and clean.
IBRAHIM BFriendly employee
Timothy CProcess was seamless with no issues. Staff are great at this location.
Todd CWe rented the 20' truck to move one of our children to Kentucky. Truck was clean and in great shape. The air conditioning worked fine. The radio was in good condition and able to pick up local stations on the trip. Very satisfied with the truck and the mobile check in process. Will be renting from Alpha Omega again.
William LReally good service 👍👍👍
Octavio AParking for the big truck was very little but we made it work. No problem with location at all. Just FYI make sure you read your contract. I paid twice as much as I expected once I returned my truck. Again this location was fine they were closed when we arrived.
Emily MGreat storage facility and the manager is so nice and always so helpful. The grounds and buildings are extremely well maintained. Would definitely recommend this storage location.
Mary S | Overall ExperienceNothing
Wayne AThank you!
Mikhail IPlease service your truck! I had a check engine light, an abs light, service stability and traction control lights and a message about the gas cap. When I asked the lady up front she said it had been shwcks out and was ok. I was only using the truck to pick up cases of Girl Scout cookies for my troop and wasn't using it long nor did I have any other options to get them and had to be there by a certain time. So I drove it. It was nerve racking to drive a big truck I wasn't used to with service messages flashing and a bunch of lights on the dash so please fix this!
Carole WReally nice folks
timothy m | Overall ExperienceGreat communication and an excellent facility
chris m | Overall ExperienceVery friendly staff. Quick and easy process.
Glen FGood exp!
Todd CGreat
Tedrick HWay too much confusion on how to pick it up and drop it off.
Ashton CThe location is great. It's the process that's terrible. I reserved a truck on 24/7 but no keys when I got there. They moved the reservation to another truck but the UHaul page said I wasn't at the right location so I had to wait 44 minutes until the shop opened, which made me really late.
Melody DAs always, everything top notch
Richard RI cannot tell you how greatly satisfied we are with this U-Haul location. I think the lady's name is Carolyn that works there. She is the friendliest lady and so easy to work with. We have a storage unit there and have rented vehicles from Carolyn many times in the past. We never have any issues and it's always a pleasant experience.
John TThe truck had a horrible odor that lingered all day.
Jeffrey SThis was a really good moving experience.
Cindy COur experience with the reservation was absolutely horrible. We asked for a 26' Truck to be picked up in Cartersville, GA on Friday, September 16th and to have labor supplied on Saturday, September 17th. I got a call from U-Haul stating that the 26' truck would not be available to pick up in Cartersville but we could pick up one in Acworth, GA only 15 minutes south of Cartersville so we agreed to do that. I received another call from the U-Haul agent in Acworth on Friday to verify we still needed the truck and she gave us instructions on how to remotely pick up the truck after hours in Acworth. I then received an email from the moving company supplying the labor saying they could not keep the labor commitment and I would need to change the reservation and find another supplier. I tried to do it online but could not find a way to change the labor portion of our existing reservation. I called U-Haul and they found another company to help us on Saturday. Apparently in the middle of doing that, the U-Haul agent changed our pick up location from Acworth, GA to Odessa, FL near Tampa. When we arrived in Acworth at 1:00 AM Saturday we checked our pick up information and that's when we noticed the pickup was changed to Odessa, FL and we could not pickup our truck even though we were in the parking lot looking at our truck. We called U-Haul and they told us they were sorry but couldn't help us in Acworth but we could pick up a 20' truck in Cartersville, GA at 9:00 AM Saturday morning. We really wanted a 26' truck but there were none available so we agreed to take the 20' truck. What a total nightmare we experienced with U-Haul who in the past had been very helpful and with few issues. Not sure we will count on them in the future. Kirk
Kirk MNA
Steven BThe price was also the best we found. It is a nice place.
Jennifer W | Overall ExperienceI loved using your storage facility because it was convenient, secure, always nice and neat. The staff was very knowledgeable, friendly, and always prompt with a call back or a response. Highly recommend.
Joshua C | Overall ExperienceAlways very Helpful>>>>
Scott M | Overall ExperienceWell Managed , Professional , Friendly , Courteous and Respectful
TERRY S | Overall ExperienceI’ve used them several times and always have a good experience!
Kate C | Overall ExperienceAlpha Omega Stor-All was extremely clean. The office staff were consistently friendly, helpful and available. Great place!!!
Ashley D | Overall ExperienceI was accused of cutting off a lock. I denied cutting any lock. I do not own a tool that would cut your lock. The person at Alpha called me a liar.
Donnie R | Overall ExperienceGreat storage facility. Highly recommend.
Sherry P | Overall ExperienceGreat place
Garett H | Overall ExperienceCarolyn White was amazing so very helpful courteous and responsive to questions. Would highly recommend Alpha Omega to friends and family. Very reasonably priced.
CONNIE S | Overall ExperienceThe facility is clean, well kept and staffed with people that legitimately care about your storage needs and your things.
Privacy R | First ImpressionsVery happy with adding in extra insurance on unit which made it the same price as other storage units. Great facility
Privacy R | First ImpressionsVery clean and well looked after place. Friendly staff.
Privacy R | First ImpressionsNever used found cheaper but the lady who helped us with canceling our storage was rude a little
Privacy R | First ImpressionsNo one in the office when I got there. She was out on property. When she came, everything went perfect and smoothly.
Privacy R | First ImpressionsHad great service
TAREN J | First ImpressionsVery easy process and helpful friendly staff
Privacy R | First ImpressionsFront desk staff was very helpful, friendly, and quick to get us setup with a storage unit. Unit was clean and was exactly as advertised.
Privacy R | First ImpressionsDo not get paid to rent the unit.
Privacy R | First ImpressionsThe facility is very clean, secure and the office staff is very helpful. Thankful to have found this place
Privacy R | First ImpressionsThese guys rock, I needed to be able to move in early than expected. Went in and wad able to start moving my stuff in and they were running a special.
Privacy R | First Impressions