Bestest customer service!Yarkesha L.
Moving Truck Rental in Cartersville, GA at Alpha Omega Stor All V LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cartersville, GA 30121
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was over charge my mileage I was charge $123 after I had already paid $89.The attending on hand did not believe me and also called her manager in charge my car without my authorization I would never use this place again!! N.NICALOS R.
When we spoke with Uhaul rep on the phone and voiced are concerns he stated "that's not my problem" when asked if he could help rectify the situation he said "why would I" Very and unhelpful.CHARLES D.
Everything went smoothly on e agent arrived. App kept blowing me out, and would not allow rental delivery on my phone.Richard R.
Carolyn did an excellent jobRAY D.
Customer service was lousy, truck in bad shape.GEORGE B.
The lady who runs the office was so helpful to me during this stressful move. I appreciate her helpPATTI S.
GET A BETTER STAFF THAT IS CUSTOMER FRIENDLYKaren S.
I had a 26 foot. Rented it on Friday for 24hrs. Saturday morning @10am, I received a call letting me know the same truck was double rented, could I have the truck back sooner. My move and rental was just as important. Thank youMary A.
Upon arrival to location the store sign said closed with return time of 9am when the store website said it was open to the public. Huge inconvenience when the battery on your cell phone is low and you are already running late. So I had no choice but to rent the uhaul online. When renting it ask me what location I would be returning the equipment to, which lead me to believe that I could make a one way trip with the truck. Even more of an inconvenience. On the return day, I went to the uhaul down the street from my home in dallas and they informed me that I had to return the uhaul back to cartersville location. Which is 45 minutes away. I was almost late returning it because of that and didnt have time to stop to top the tank back off with gas. After dropping off the uhaul, I get a phone call from the employee at the uhaul facility 2 hours later stating I left the tank 1/4- 1/8ths, more on the 1/8ths sideline my opinion. lower in fuel than when I picked it up and she wanted me to come back and go full it up with gas. I live almost an hour away so no I wasn't going back 45 mins away to fill it up. I ask her to charge me for that but I disnt think it would've been $20 worth of fuel. After all gas is only $1.81 right now. Max it would've cost is $6-10. The quote I received was for $58 and some change or so. My final bill was $102. She gave me no explanation of why such a pricey fee for the gas. I understand I have to pay milage at $.79 but gee. Price gouge on the gas much? I highly doubt that I will return to another uhaul facility. Poor service. And fyi, the truck was dirty and reeked of cigarette smoke too. I'm very displeased with uhaul at this time.Ann M.
I'm not sure if it was as clean as it could've been but it was OK. Self check out was a little confusing to me but they helped. No complaints.Maureen M.
Business not open at time of drop-off. Prefer to turn-in in person and close out documentation at time of turn-in.Wanda S.
I like itJulio F.
None! Very easy and convenient.Erica S.
I got a quote on line for 29.95 for a 17 foot but they bumped me to a 20 foot and directed me to this location. The lady their said she didn't have me in her computer? I didn't think to write anything down, as Uhaul directed me to her location! I wasn't even looking for a 20 foot truck. She said without a number to look for my quote she'd have to start over. I explained I new she didn't have a 17 foot truck and it had given me a 20'foot truck and she said I was right. I said for $29.95 the same price. Apparently she needed to charged me the extra because she said I had never rented before from Uhaul which is untrue. I just rented in July and pulled it up before I came to her. Should I now be weary of big brands and all people over age 70? I am 51 and appalled I even put more gas on than her 5/8th requested and don't see a credit for that! I won't be renting from her establishment again. I would have called her myself my mind was set yesterday with her answers she gave when I would ask a simple question. Very disappointed in the Uhaul Brand. The miles were 28 miles. Back and fourth from my home witch is farther than her place of business and I am disappointed she would say it was more.Pamela L.
Drppoed off truck during non-business hoursRon K.
Nothing!! Ms Carol was a JOY to worth and very helpful. Best experince renting anything. Thanks for the same town feeling:) richRich A.
The lady was very niceMelinda P.
The liner is coming out and the truck rode very roughMichael G.
Very friendly, helpful staff made it easy to get started and on the road quickly. It was also very convenient to return the trailer after hours.RICHARD K.
Office lady didn't know how to use the scanner, for simple ID confirmation, and also couldn't provide me with a printed receipt, because she hasn't been trained adequately, or this location needs to be updated, so all the equipment works, and the people who are oh so ready to take your money, and charge you for every last mile, have been adequately trained, so they don't waste your time, especially when you've pre-ordered.Alex F.
great service!David M.
I had great service. The lady who booked my appointment went out of her way to keep in touch with me as my moving schedule kept changing.Rachel C.
When I rented the truck i had to give a specific location to return it to. I had only been to the return town once so I had no idea of where to return it to. I should have been able to return the truck anywhere.WAYNE M.
More of a storage location than a truck rental spot. i found the woman on the phone to be unenjoyable to do business with. Location is hard to find and hard to navigate to with a big truck (tight U-turn required and past "No Trucks" sign)George B.