They were so helpful. After I hit a deer with my own car; I never would of been able to get my car back to Beaumont with such ease! Thank you!
Walter C.
Customer Reviews for Alpine Auto Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off/return process!
CARI B.Customer friendly, quick check out. Will use again
Donald T.During Thanksgiving holidays I was very please with fast and courteous service. Even though my transaction was done on line, the location had my equipment ready and waiting as promised. The two gentlemen had great attitudes even being there on a Friday after Thanksgiving. Hats off to Uhaul
LAWRENCE C.The bigger issue was U-Haul calling the day before to tell us that the 26ft truck we had reserved really was not reserved and we would have to drive two hours to get one. Now we have to rent a second truck to make this move work. HORRIBLY DISAPPOINTED with U-Haul. They did NOTHING to help us. They were in CYA mode.
Greg M.The truck I rented was clean but smelled like someone smoked in it. Otherwise, everything was good. The staff were friendly and helpful.
JASON M.These guys are awesome! I've used U-Haul many times and this was by far my best U-Haul experience. What ever you are paying these guys, it is not enough. Thank you for employing and retaining such consumate professionals. I will definitely be back.
WILLIAM L.Move trucks to alternative locations when crowding becomes a problem.
Warren S.Albert and Mike do a great job
MATTHEW R.Great work!!
Tammy L.The uhaul was dirty when we rented, but I was charged $30 extra as a cleaning charge. Ridiculous.
Russell W.The equipment did not have functional a/c. Uhaul problem I believe.
Denise G.Very polite and patient people.
DAVID M.Great customer service.
Dexter W.Cabin was not clean, very sticky.
Luis G.Drop off 3379 sunrise blvd Rancho
GEORGE M.Very helpful staff. Will definitely use them again.
June R.Great experience returning equipment.. was quick, and no hiccups. Wish I knew the gentleman's name that assisted me but very friendly and removed equipment off my truck with gratitude.
Benjamin M.The auto transport I turned in had an Amber passenger LED inop, made it had to see trailer in mirror when dark out, replace bulb.
Mark V.The staff is very friendly and helpful.
John H.The staff was very friendly and helpful. Pick up and drop off was fast and easy. I've rented here twice and both times received the same great service.
Alice D.The 2 employees i dealt with were very courtesy, knowledgeable & helpful.
Thomas R.I recommend having a designated area for drop off. Wasn't specifically marked.
Kirk L.Please clean floor. Every piece of furnitures and box arrived with GREASE on the bottom. When I put furniture down it trashed my house with grease. Unacceptable for the price I paid for the truck.
Fernando S.Drop off went very smooth !! Excellent service!!
Kurt H.Thank you! Wonderful service.
Kellie H.Employee was very friendly. He assisted us with hooking up the trailer and ensuring we had a safe trip!
Thomas Z.They are always very professional, efficient and helpful.
William K.This was not the original pick up location. The location that Uhau's sit said had trucks was Pecos, TX. This is highly misleading and we had a lot of trouble, having to drive 100 miles out to Alpine to actually get a truck. Uhaul reps explained that they cannot garauntee a truck but if they were more transparent and honest on the availability of equipment in rural areas, we would have planned very differently. Of course, being unaccountable to anyone, Uhaul will do what it wants, so I just advise all customers in rural areas to do their homework before booking online.
Hector R.We would like to Thank Mr Albert Ramos for being there for us. He was very helpful and very professional. Thank You !!!
ruben M.It was a seamless pickup. Everything was ready to go - we were in and out in about 20 minutes.
Paul M.I could not have been treated better! He was so very helpful and worked to get us the best possible deal.
Nancy R.everything was great
Elvenia D.Nothing, Michael was most helpful in Alpine
Michael D.I was charged a $15 equipment substitution charge but we didn't change or have extra equipment
David L.Truck was not cleaned out on riders door deep inside the compartment where it appeared someone had vomited at some point. Also, found a remnent of a marijuana cigarette under the passenger seat. Glad the Border Patrol drug sniffing dogs didn't check out the cab when they checked out the truck at the border checkpoint.
CASEY M.Have used this location before. Always an excellent experience.
Michael D.Guys were very helpful couldn't have gone better.
Elbert H.Great customer service. Just was screwed with pricing. Contract was more than actual mileage.
Antonio G.Location was easy to find and staff was very courteous and helpful.
William C.Thank you for such friendly and fast service!
Briana C.We have rented from these folks many times. Each time they have been wonderful and so helpful. Thanks guys!
Jackie E.Woman that called to “confirm†reservation was pretty rude, told us we could not rent the truck for the price it was reserved for. She should have checked with a higher up person first. It made for a more stressful move. She also never called us back, when she told us she would. Picking up the truck was fine, once the reservation was all sorted out. No wait, relatively quick pick-up.
William S.The staff was friendly and very helpful.
James S.Very friendly and helpful personnel. Facility itself needs a makeover.
Richard H.