Customer Reviews for Alpine Auto Rental
(U-Haul Neighborhood Dealer)

462 reviews

2501 E Hwy 90   Alpine, TX 79830
(& Garlend)

(432) 837-5661

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(432) 837-5661

2501 E Hwy 90
Alpine, TX 79830
(& Garlend)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They were so helpful. After I hit a deer with my own car; I never would of been able to get my car back to Beaumont with such ease! Thank you!

Walter C. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

PABLO S. 
Rating:
5.0

Easy drop off/return process!

CARI B. 
Rating:
5.0

Customer friendly, quick check out. Will use again

Donald T. 
Rating:
5.0

During Thanksgiving holidays I was very please with fast and courteous service. Even though my transaction was done on line, the location had my equipment ready and waiting as promised. The two gentlemen had great attitudes even being there on a Friday after Thanksgiving. Hats off to Uhaul

LAWRENCE C. 
Rating:
3.0

The bigger issue was U-Haul calling the day before to tell us that the 26ft truck we had reserved really was not reserved and we would have to drive two hours to get one. Now we have to rent a second truck to make this move work. HORRIBLY DISAPPOINTED with U-Haul. They did NOTHING to help us. They were in CYA mode.

Greg M. 
Rating:
5.0

The truck I rented was clean but smelled like someone smoked in it. Otherwise, everything was good. The staff were friendly and helpful.

JASON M. 
Rating:
5.0

These guys are awesome! I've used U-Haul many times and this was by far my best U-Haul experience. What ever you are paying these guys, it is not enough. Thank you for employing and retaining such consumate professionals. I will definitely be back.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

TAMELA M. 
Rating:
4.0

Customer did not leave a comment.

CLIFTON B. 
Rating:
5.0

Move trucks to alternative locations when crowding becomes a problem.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Albert and Mike do a great job

MATTHEW R. 
Rating:
5.0

Great work!!

Tammy L. 
Rating:
3.0

The uhaul was dirty when we rented, but I was charged $30 extra as a cleaning charge. Ridiculous.

Russell W. 
Rating:
5.0

The equipment did not have functional a/c. Uhaul problem I believe.

Denise G. 
Rating:
5.0

Customer did not leave a comment.

STEVE ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
5.0

Very polite and patient people.

DAVID M. 
Rating:
5.0

Great customer service.

Dexter W. 
Rating:
3.0

Cabin was not clean, very sticky.

Luis G. 
Rating:
4.0

Customer did not leave a comment.

LINDSEY B. 
Rating:
3.0

Customer did not leave a comment.

ROBERTO G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
4.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Tara A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

LELAND S. 
Rating:
5.0

Drop off 3379 sunrise blvd Rancho

GEORGE M. 
Rating:
5.0

Very helpful staff. Will definitely use them again.

June R. 
Rating:
5.0

Great experience returning equipment.. was quick, and no hiccups. Wish I knew the gentleman's name that assisted me but very friendly and removed equipment off my truck with gratitude.

Benjamin M. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

The auto transport I turned in had an Amber passenger LED inop, made it had to see trailer in mirror when dark out, replace bulb.

Mark V. 
Rating:
5.0

The staff is very friendly and helpful.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

The staff was very friendly and helpful. Pick up and drop off was fast and easy. I've rented here twice and both times received the same great service.

Alice D. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN T. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
3.0

The 2 employees i dealt with were very courtesy, knowledgeable & helpful.

Thomas R. 
Rating:
3.0

I recommend having a designated area for drop off. Wasn't specifically marked.

Kirk L. 
Rating:
3.0

Please clean floor. Every piece of furnitures and box arrived with GREASE on the bottom. When I put furniture down it trashed my house with grease. Unacceptable for the price I paid for the truck.

Fernando S. 
Rating:
5.0

Drop off went very smooth !! Excellent service!!

Kurt H. 
Rating:
5.0

Thank you! Wonderful service.

Kellie H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Employee was very friendly. He assisted us with hooking up the trailer and ensuring we had a safe trip!

Thomas Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Todd N. 
Rating:
5.0

They are always very professional, efficient and helpful.

William K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
3.0

This was not the original pick up location. The location that Uhau's sit said had trucks was Pecos, TX. This is highly misleading and we had a lot of trouble, having to drive 100 miles out to Alpine to actually get a truck. Uhaul reps explained that they cannot garauntee a truck but if they were more transparent and honest on the availability of equipment in rural areas, we would have planned very differently. Of course, being unaccountable to anyone, Uhaul will do what it wants, so I just advise all customers in rural areas to do their homework before booking online.

Hector R. 
Rating:
5.0

We would like to Thank Mr Albert Ramos for being there for us. He was very helpful and very professional. Thank You !!!

ruben M. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

It was a seamless pickup. Everything was ready to go - we were in and out in about 20 minutes.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Jonh H. 
Rating:
5.0

I could not have been treated better! He was so very helpful and worked to get us the best possible deal.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

everything was great

Elvenia D. 
Rating:
5.0

Nothing, Michael was most helpful in Alpine

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jeanette L. 
Rating:
4.0

I was charged a $15 equipment substitution charge but we didn't change or have extra equipment

David L. 
Rating:
5.0

Truck was not cleaned out on riders door deep inside the compartment where it appeared someone had vomited at some point. Also, found a remnent of a marijuana cigarette under the passenger seat. Glad the Border Patrol drug sniffing dogs didn't check out the cab when they checked out the truck at the border checkpoint.

CASEY M. 
Rating:
5.0

Have used this location before. Always an excellent experience.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Terrance G. 
Rating:
5.0

Guys were very helpful couldn't have gone better.

Elbert H. 
Rating:
3.0

Great customer service. Just was screwed with pricing. Contract was more than actual mileage.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Jacqui W. 
Rating:
5.0

Customer did not leave a comment.

Jacqui W. 
Rating:
5.0

Customer did not leave a comment.

Jacqui W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
4.0

Customer did not leave a comment.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

sam M. 
Rating:
5.0

Customer did not leave a comment.

Dori R. 
Rating:
5.0

Location was easy to find and staff was very courteous and helpful.

William C. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
5.0

Thank you for such friendly and fast service!

Briana C. 
Rating:
4.0

Customer did not leave a comment.

Jeanne S. 
Rating:
4.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

We have rented from these folks many times. Each time they have been wonderful and so helpful. Thanks guys!

Jackie E. 
Rating:
5.0

Customer did not leave a comment.

dirk M. 
Rating:
5.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

Customer did not leave a comment.

Alison F. 
Rating:
3.0

Woman that called to “confirm” reservation was pretty rude, told us we could not rent the truck for the price it was reserved for. She should have checked with a higher up person first. It made for a more stressful move. She also never called us back, when she told us she would. Picking up the truck was fine, once the reservation was all sorted out. No wait, relatively quick pick-up.

William S. 
Rating:
4.0

The staff was friendly and very helpful.

James S. 
Rating:
5.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

Very friendly and helpful personnel. Facility itself needs a makeover.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
No reviews have been submitted for this location.

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