Customer Reviews for Als Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was quoted $55 returned the equipment early and had to pay 89

Rating:

5.0

O U T S T A N D I N G ! ! !

Rating:

3.0

O U T S T A N D I N G ! !

Rating:

3.0

The guy working there was very nice. Easy process will use them again!

Rating:

4.0

They always overcharged me an the truck that I used when I was returning it. The oil was on 1 percent. Um also location took a hundred dollars deposit from me in 2022 an then wouldn't give my money back. Can I have my money back please. He lied to me an if u ask him he'll lie again because I payed 100 dollars deposit my brother in law was there as well as my husband

Rating:

1.0

Don't use the app to pick up your uhaul before a store opens. Better off when they are there. The process is such a pain. Unfortunately, my location i started out with did not check the truck when they received it and left a combination lock on the back. I got to my house and found out it was locked. Uhaul couldn't figure it out and 2 hours later I had to take it back to place i picked it up. Uhaul wouldnt refund me until they reviewed during the week. I had to go Als Mart where they had another truck available. They weren't much better for service, overcharge me for fuel too for a truck on empty. Between both San Marcos locations, this was the worst uhaul experience i have ever had.

Rating:

2.0

The lady working here was fantastic. Other than that, the locations was difficult to find. No signage. The drop off was nowhere near my location, im sure there were many other options. Since I was paying mileage, it was even worse.

Rating:

2.0

Train your employees better so that they will know how to rent a U-Haul. My son-in-law had to do the check-in and check out for the lady working there because she did not know what to do.

Rating:

4.0

I was trying to return the truck via Mobile App and had problems. The GeoPosition feature would not recognize the location (tried 5 X and my Locations were on). We both called U-Haul, she got through while I was put on hold. She got the run around, so we tried a different approach. She called her boss/owner and he had her Photograph all aspects of truck {outside, inside, gas level, mileage} and send it to him. He completed my return from his home. I will certainly deal with Al (Al's Mart) for my next rental.

Rating:

3.0

Make the check-in prices a little easier

Rating:

4.0

The location was closed, however, I dropped the key off in the box and they did a great job of booking the truck back in.

Rating:

3.0

Location is a c-store off Hwy 80 and extremely difficult to get in and out of. The staff was nice however, I had trouble locating and called the number on my paperwork and that number is no longer in service. Drop off was 100% more difficult that the pickup in Spring.

Rating:

2.0

I have rented from you frequently. When asked about when I would return I said about two p m . I returned at 3 pm. I always tent and return same day or next morning for one day rental price. Was charged late fee and extra for insurance I didn’t ask for

Rating:

1.0

lady made us resubmit everything, we did not get the uhual until an hour later - and the time was not adjusted - they did not have the pads I requested on hand - so I ended up having to go somewhere else for them.

Rating:

1.0

The first person I dropped off to was not helpful. The second time I went back to ask about why i haven't got an email. A different female was very helpful and went out of her way to help my needs.

Rating:

3.0

Transmission seems not to function well They charged 2 gallons of gas that I did not owe

Rating:

2.0

I still have not received a receipt for the rental and the truck was not checked in at the time it was returned

Rating:

5.0

Al is amazing! He is helpful, friendly and made everything smooth for me, I highly recommend going to Al’s!

Rating:

5.0

This has been the best location to rent a uhaul from. I will continue to use this location. The customer service is excellent

Rating:

1.0

The woman at this location tried to make us get the insurance when we already selected no online. The only reason we found out she added it is because we asked her why the proce was different, and she said she added it on. We moved a couch and didn't leave any trash, them why did we get charged the 25$ fee for her to clean it?? Complete ripoff, imnnot coming here again, the woman was God awful

Rating:

5.0

UHaul crashed constantly while trying to return vehicle. I even tried to chat with UHual CSR about issues with app while trying to comply the return, but, yes, you guessed it, the app crashed mid-chat. If app/website were to actually work, it would be phenomenal, but next rental will be waiting in line at UHauls understaffed locations.

Rating:

1.0

They did not have a furniture dolly that I paid for, told me he hasn't seen one in months...so why did you offer one to me? I realize it's not his fault, per se, but still...Also, the place had drug paraphernalia for sale at the counter, the guy forgot to give me back my license until after I was walking out the door (guess you could blame that one on me), and was not very helpful in general.

Rating:

4.0

Even though I returned the equipment in good condition ( clean ), I was charged $ 25 for cleaning fee. Could you please check and refund the amount back to me as soon as possible

Rating:

1.0

Better customer service. The lady we spoke with was rude and lied about our refundable hundred dollars for the down payment

Rating:

5.0

Awesome thank you!!

Rating:

5.0

Great trucks and great service!

Rating:

1.0

Store opened an hour late, owner was rude and in Kiely didn’t want to be there, truck was dirty. Employees on uhaul line purposely lied and did not get the issue resolved. Terrible experience and will find another Company to rent from in the future. Also - the store that this truck came from was as shady as I have ever seen and was selling crack pipes tonpeopme walking in

Rating:

5.0

Thank you

Rating:

2.0

Clerk provides very little information on the useage requirements. Needs to be informative when asking how manys days may you need truck rental. I was jist helping folks who didn't have a vehicle. Place 2 returned in 1 day. Uhaul is a RIP OFF WILL NOT ADJUST ACTUAL USAGE REQUIRED. DON'T RENT LOOK FOR ANOTHER RENTAL PLACE...

Rating:

2.0

Way Overcharged for cleaning fee

Rating:

5.0

It was convenient and easy to rent the uhaul. I would recommend this place.

Rating:

2.0

The truck was very dirty. Didn't have no choice but to use it. Was told I was going to get a discount.

Rating:

1.0

Reserved a u-haul and when I came to pick one up they did not have any so I had to travel to a further location to pick one up and it made me late for my move in. Never again

Rating:

1.0

Uhaul was dirty inside, had problems reserving, picking up, and even billing

Rating:

3.0

Make sure that every time a rental is returned, that it’s cleaned out before it’s rented out

Rating:

2.0

I was charged for items I originally did not add myself, nor get or use, and asked them to remove those items from my transaction twice, they did not.

Rating:

1.0

I was overcharged at drop off. I payed $270 at pick up. My emailed receipt after drop off was $483. I was charged for mileage and I should not have been. I need the $483 refunded today.

Rating:

5.0

The lady was very helpful and accommodating.

Rating:

1.0

If there is a policy, stick to it.

Rating:

2.0

Tried overcharging me on multiple occasions. The engine had problems. Not friendly staff. Do not recommend.

Rating:

4.0

I'm very upset that I was charged for an extra day (totaling $60) when I was only 25 minutes late on my return. These predatory business practices are shameful. I will not be renting from U-Haul again.

Rating:

5.0

I was charged a $35 cleaning fee and the truck was not dirty. Very disappointed will that factor.

Rating:

1.0

THEFT. Your website said I could return my Uhaul at any location. We selected one but it was permanently closed so we went to the next nearest one - I swept out the back, cleaned the cab, and filled it to 1/2 even though I received it at 1/4 and yet I was charged $177.85 for a cleaning fee and for returning to the wrong location. The owner was misleading and unhelpful - I deserve a refund of the erroneous charge.

Rating:

5.0

No fret moving company was the highlight! Amazing customer service and an overall excellent job!

Rating:

1.0

It said I would receive a call the day before my pickup to go over my rental agreement and I did not receive that. When I went to pick up my truck they did not have it so they told me I was moved to another location close by. I go to that location but they are closed and do not have the after hours pickup that I requested when I booked my truck. I waited on hold for 40 minutes before being helped. They tell me the closest option for me is 30 miles away and the best they can do is request a $50 credit to cover those extra miles and have a manager reach out to me. A week later I still haven’t received that credit and customer support tells me it has not been approved by management. I also never received a call from any manager. I was charged $30 extra at the drop off for some reason they said was because I used Amex card they split my payment into 2 charges.

Rating:

1.0

I have taken the truck which is almost clean except I saw few white seeds inside the storage place of the truck. Which I really don’t mind But I gave the truck back with same level of cleanliness and they charged me 25$ cleaning fee for that Am not at all responsible for that

Rating:

1.0

The lady that did the pick up drop off was not helpful at all. Kids were running around screaming crying have to deal with them not helping at all. It was chaos!!!!!

Rating:

2.0

I left my phone charger in the truck and when I went to claim it today truck had left one way. They did not check the truck period.