Customer did not leave a comment.CHARQITAJESSICA H.
Customer Reviews for Altama Storage Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROGER J.
Customer did not leave a comment.Jeffery H.
No improvements needed. Great attitude and most helpful. Always ensured that we were okay in getting the trailer setup. One of my best experiences at a UHaul location and i have been a regular customer for over five years.WALTER S.
I paid for a dolly rental and was not provided one. I did the after hours pick up; according to customer service someone was supposed to call me the day before to confirm, which they didn't, resulting in a 2 hour delay of my rental. They also texted me the day before to ask me to attach a trailer to the truck I rented because a family in my drop off location needed one, which I declined. At first they offered the trailer for free and when I declined they offered me $25 which I also declined. I would like to have s refund for the dolly I did not receive and a refund of the gas ($13 and some change), as I filed up the tank to exactly, if not more, than what I had picked it up as. I emailed my issues with no response and called customer service. I was on hold with customer service for over an hour.Brittany L.
Customer did not leave a comment.Danielle C.
Was upgraded at the last minute to a larger truck that I did not need. More gas cost and harder to maneuver in tight spaces. No issue on the part of Altama Storage, they were great!Stuart J.
Customer did not leave a comment.Roy T.
Customer did not leave a comment.David H.
Larry was very helpfulPaul P.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.JUDY H.
Customer did not leave a comment.COLLEEN G.
Customer did not leave a comment.CHEVON C.
Customer did not leave a comment.RICHARD F.
Customer did not leave a comment.FAITH G.
Customer did not leave a comment.GAIL H.
Customer did not leave a comment.ALAN F.
The cab of the truck on pickup was dirty. Personal belongings from a previous renter remained inside the vehicle. My husband cleaned the interior.Mark C.
Customer did not leave a comment.Elishe A.
The back was a little dirtyROBERT D.
The appliance dolly was not in the truck.Sheila T.
Customer did not leave a comment.Johnita A.
I was directed from a man coming from the building to just leave keys in the truck and he will pull it and take care of it he didn't need anything from me later I received additional charges for gas I paid for my gas and return truck on the same amount of gas it had in it when I got it I was also charged a late fee for supposedly the payment not going through on the 18th but it was never declined on my bank account then on July 2nd I received charges for when I inquired about it was told that they took a picture of the gas gauge showing it did not have enough gas in it at 2:02 though I did not return the truck until 2:52 and that was when it was returned I got no answers of why a picture that was took at 2:02 of a gas gauge I was charged for when I still have the truck and had gas receipts and didn't return the truck until almost an hour later it was very poor customer service they did not check the truck out with me have me sign anything and seems to be the truck could have been driven by one of the employees or anyone at that matter because they just wanted me to leave the key in there because he was in the parking lot busy with someone I will never use this location again I have used U-Haul in the past several times I have never had any of these issues this was very disappointing and unexpected and it's caused me to be out of funds through the holiday there is no reason why I should have been charged on July 2nd for gas and late fee on a truck that was dropped off on June 18th and especially when the picture of the gas gauge was took before I drop the truck off they're obviously some dishonest employees at this location that has impacted my family and in the future will look for other rental servicesALYSSA O.
Customer did not leave a comment.Peyton S.
Oil was low on uhaul when I picked it up.MARY K.
Very helpful customer service. Easy return too.James R.
Customer did not leave a comment.Paula V.
I dropped after hours.Erin W.
Customer did not leave a comment.Margaret M.
Don't report rented equipment as stolen.ERICAELAINE K.
Customer did not leave a comment.Nasiya P.
Customer did not leave a comment.Vicky N.
Customer did not leave a comment.KIARA W.
Customer did not leave a comment.Monica M.
Don't close in the middle of the day for 2 hours. I had a 1230 booking. Showed up to pick up the truck and sign on the door said â€œback at 230â€. Awful customer experienceAMIR G.
Really good person handling the pickup.Henry L.
Customer did not leave a comment.yong Z.
Customer did not leave a comment.DONNA R.
Your text message system sucks! I got notification to do a pre trip inspection about 2 hours after I was on the road. I'm not a teenager so I don't walk around all day with my phone in my hand.WILLIAM D.
Customer did not leave a comment.Kim W.
Customer did not leave a comment.Toni A.
Everything was very clean and the office staff are a pleasure to work with. Don't change anything.jonnie C.
The customer service was exemplary and extremely helpful.Jonnie C.
Customer did not leave a comment.Timothy B.
Very accommodating i was stressing last minute finding moving equipment really appreciate this offer.Jerrel M.
I believe his name was Larry at Altama Storage Company. He was FANTASTIC!! Let me take the uhaul a day early and got me on my way quickly!!Anthony B.
Thank you! You went above and beyond!Natalya D.
Customer did not leave a comment.Kevin U.
Customer did not leave a comment.Matthew K.
The gentleman who checked my equipment in was very helpful and a delight to speak with highly recommendFrank W.
Customer did not leave a comment.Marcus A.
Customer did not leave a comment.Ganten K.
Everything is perfect thank youSierra S.
I rent uhauls all the tine and the rates here were higher. I do not know why I'm always having trouble with uhaul I think I'm just going to try another moving company or service to compare. I paid more for this truck than bigger trucksSharita H.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Catherine H.
Other than the customer service I got over the phone and the rep not reserving the right storage so I got my first month free!! And getting charged a whole day for being 4 hours behind because the storage issue. It was fine??Elizabeth K.
Absolutely nothing. Larry went above and beyond to make it great!Gerrie S.
Customer did not leave a comment.JOYCE B.
Best Uhaul experience I have ever had. These guys are great!!Ganten K.
Smaller place but very friendly.PAUL M.
The smell in the back was so bad we used our truck for most the stuff because it was making our house smell bad. Friendly staff just smell was awful.shirley B.
It was the worst experience ever in moving, the equipment needs work! Spent 3 hours on tow trucks between 2 break downs.katie T.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Kate H.
Customer did not leave a comment.Rock S.
Excellent facility and person working the desk. The truck is well-maintained and very clean.Lisa R.
Customer did not leave a comment.Jermaine C.
I went to the drop off location during their advertised business hours, but the location was closed. I had to call Uhaul customer service for assistance.Ross S.
Customer did not leave a comment.gerassimova O.
Customer did not leave a comment.Michael G.
Incredible customer service experience! These guys really know how to make it easy. I will only pick up / drop off from them moving forward.James D.
Customer did not leave a comment.John H.
Great location! Very kind and professional!veley V.
Great customer service. Quick, friendly, easy rental experience.Jason R.
Customer did not leave a comment.William C.
Customer did not leave a comment.brian R.
A+ customer service.Richard M.
Customer did not leave a comment.al B.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.James M.
Keep providing excellent service.CRAIG C.
Customer did not leave a comment.Faye M.
Customer did not leave a comment.james M.
Customer did not leave a comment.theresa S.
Great customer service, John? was awesome and tell him I said Thank you very much for his help. Brunswick Altama officeGina P.
Customer did not leave a comment.Keir S.
Customer did not leave a comment.emillie B.
Very friendly people there and very helpfultomas C.
Customer did not leave a comment.Bob P.
Nothing needs to be improved.robert T.
Wrong location for return it was return in Houston Texas .Gilberto G.
Vehicle ran great and was clean. Prices were a little high but a lot cheaper than a professional moving company.Michael W.
Customer did not leave a comment.karen M.
My experience with great. Professional nice. Best U-Haul experience evershirley B.
Customer did not leave a comment.mckenya B.
Customer did not leave a comment.Nicholas K.
Customer did not leave a comment.LORRELL S.