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Customer Reviews for Alternative Solutions
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the battery isn't dead. I had paid people that were at location to help me move and they sat around goofing off until I got an operator to help me get another truck. Then I had to go through the long procedure to check it out. Very annoying.
Wayne MNo one at location all had to be done on app.
Kenneth SThe colored lady that checked me in when dropping off in Longview was rude to me and my helpers to the point I was requesting someone else to check me in. She was screaming and yelling at people in parking lot and told me she likes to let it out and vent and I asked her not to take out on me. I dropped my truck off at the Longview location that looks like the best location in Longview. Someone needs to get their grandma off the work schedule cause she is flying off the handle being rude and disrespectful for this reason I believe it was a one star experience. I don’t want anyone I know to have to deal with that lady either. By the way she is the woman checking in the trucks at the biggest Longview uhaul location open in the afternoon on saturdays.
TIMOTHY SEasy access.
EDMOND RIt was so easy to pick up and return. I have this U-Haul dealer on numerous occasions. Wouldn't go anywhere else.
WILLIAM WChuck was great and even stayed late to get us into our truck. Julie in customer care was great also.
JOHN DHe was very helpful and pleasent
Louis WOverall very good experience. I don’t have any improvements to recommend. I didn’t have a reservation for a truck and I was in and out in 15 minutes.
JOE SI picked up the uhaul in Lindale Texas and it's was horrible it was nasty as hell and I didn't have a choice but to get it because it was the only one available it smelled so bad I had to drive all the way from Tyler Texas to Corsicana Texas with the window down and the air conditioner on that's how bad it smelled
CAROLYN SAt the Lindale location, Chuck was very helpful and made sure I was satisfied with my rental.
DOUGLAS MTruck was returned with almost as much gas as it had on pickup, but the agent said that there was more I. It than there was. Said it would be about 6 gallons to get it back. Surprise- they put 12 gallons in and charged me 53 instead of rhe 25-30 they quoted. Not the first rental but from this location and return location. Not sure I will use either again.
Joe KVery friendly, makes equipment drop off smooth and as easy as possible!
ZACKARY DNo one was there. Yard needed mowing very tall grass
Susan WI was quoted a mileage charge of $.99 per mile when I called on 8-29-24. The actual mileage charge was $1.19 per mile. That is an $11.00 difference. Can anything be done?
KURT SNothing
ANNETTE HExcellent service. Very easy to work with. I have used this location for years.
WILLIAM WThe rental item ( car hauler) was in good condition and operated well. Easy to pull.
RICHARD DThe gentleman that helped us was great. Uhaul had the trailer all messed up in the system and he made it right and got us down the road. Won’t use anyone else!
Loni SThe store we rented our truck and trailer from had some issues with staying connected and completing our rental. May want to consider upgrading your computer system??
RICKY SRead the comments I already made for a simple reservation for a 10’ truck with 12 blankets
Mary KChuck was a pleasure to work with. We will use him again and highly recommend Alternative Solutions.
kevin wThere’s something wrong with the trailer. The person there take too long . I like the one on Gentry better. The one in Tyler
Veronica Rgreat drop off and pick up
David LChuck was great. He was very helpful. I plan to rent utility trailers from this location at least twice a year (for Spring and Fall yardwork).
Patrick DNo jack in the trailer. That caused me to be injured. Thanks a lot
Matt Wgood help, great price. convenient
JAMES DI didn’t have any issues.
Joe MDisorganized and they had trouble getting information off the UHaul system that I had already provided in my reservation.
Kenneth SNothing! Keep up the good work!
James BNo comment
Allen RNothing, great experience overall by the whole family running the business.
ROBIN ACustomer service was great, price A++. THANK YOU.
Bill WPlace is a bit junky, especially inside the building . The sloped drive was difficult to maneuver due to large potholes. The people were great though! We will use them again.
BOBBY KInside office area was cluttered with what looked like personal items left in trucks and trailers. Good person to interact with and very helpful.
Joe sI was a little confused at first on how the process worked. I called and my call was quickly returned. Very easy process.
mary mOne flat rate for 24 hrs, then mileage and gas. Customer service was polite, respectful and professional. I recommend U-haul for anyone moving within the Lindale area.
Vonderic b