Customer Reviews for Altoona Discount Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Altoona Discount Store

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mary B. on

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Customer did not leave a comment.

Bernard M. on

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Lynn P. on

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I believe your rates are very high! I filled it up after and they didn't reimburse me for the gas I over put in it!And the miles wasn't correct either I didn't drive the miles it saying! I feel like for the couple hours I had it that $167 is way to much I didn't leave state I went 30 and 30 back I just will definitely shop around next time

John T. on

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They can't talk English, was there at the location for one hour .was not happy.

Allen M. on

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Nice people. Good equipment. And they have good food cooked.

OSCAR P. on

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the owner of the place was very , very helpful , went above everything to help out , very good service !!!! And this was late at night , the store from Tampa could use training from this gentleman !

Jimmy G. on

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Exactly as expected.

RICHARD B. on

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There over an hour. They said I had to take the trailer back where I got it. No way. It was well over an hour away from me. Not trained well at all.

robert D. on

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Spoke with them prior to going to location, never bothered to get the truck ready. They are not adequately trained on completing the software application. It took way to long for us to pick up the truck. Basically got the impression they wanted to take their break first.

ken S. on

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DARRELL H. on

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Customer service was good, vehicle performed well but infested with cockroaches.

Steve M. on

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Naomi J. on

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Truck reaped of cigarette smoke, took 2 hours to process the rental even though we booked a month earlier. Could not give us paperwork due to no printer. Got to the house and the back of the had a huge wood entertainment center that took 45 minutes to remove. Then another hour to tear apart for the garbage man to haul off. Had to pay two workers extra for the wait time on uhaul and to take care of the garbage left in the uhaul. Not happy at all. Have rented several times before from uhaul in Eustis, but get a phone call the night before saying they rented ours out and we would need to travel the extra 19 miles to pick up the uhaul from this place.

Madison O. on

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The people at this location are extremely rude and I would never go back or refer any one to this location ! We waited over an hour and 30 minutes to pick up our uhal because the lady running the store kept pushing us to the side because of other customers and on top of that she had all my paper work wrong and made us redo everything even after I had a. Order number and confirmation! I'm very aggravated with this place and will never go back !

Casey C. on

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Not having trailers parked in a huge mud puddle! Being organized and attentive! I purposefully did the pre check so they wouldn’t have to go over everything and yet still needed my #, truck tag etc! Took over 15 minutes and I was the only one there. We will not use this location again!

clint B. on

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First off, the person at the store had no clue how to look up my reservation. But before calling her boss, she asked," why did you come to pick it up at 8? we close our uhaul at 8". Then, the boss had me go through the whole reservation/order process again, so basically there was no point in trying to save time and reserve the dolly online. Almost 30 minutes later I was able to use the dolly, at that point it was pouring rain. Very unhappy and poor customer service at this location. It's not the first time service has sucked there for me, but it will be the last. On a scale from 1 to 10, 10 being best, definitely a 1.

Robert M. on

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Could I say more??.

chris W. on

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Ludwig R. on

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did not get any paperwork for drop off

tim W. on

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The receiving clerk was also friendly and personable. Her Area Mgr, Rodney, should be fired! Rodney was rude, abrasive, and unhelpful. He needlessly, but clearly upset the clerk who was just trying to figure out where to put the truck. She asked me to speak to him, but I ended up hanging up on him because I would not tolerate his grossly unprofessional behavior. And if that wasn't enough: SOMEONE from UHaul, (I naturally assume it was Rodney - but I don't know that for certain) attempted to steal money from me by putting through an unauthorized charge on my credit card after our business was complete - even though I returned the truck with half a tank more gas than it had when I picked it up. I disputed the additional charge on my credit card and had to change the account number to keep Rodney (or anyone else) from trying to steal from me again. Rodney's got to go!!!

LEONARD D. on

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I was told 19.99$ a day and after I got the tow dolly found out it was 45 $ a day I had called for pricing before I went up there