It was okBrian C.
Altoona Discount Store
(U-Haul Neighborhood Dealer)
Altoona, FL 32702
- Mon–Sun8 am–8 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Altoona, FL 32702
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- 2.0 Average Customer Rating
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Took an hour and a half to pick up. 6 calls to Uhaul with holds every time. Will NEVER use the self pick up again. This is not a Uhaul facility, it is a convenience store with a lockbox on the side of it. The cashier tried to help, but she couldn't.William T.
Chose to use the uhaul app to check in/out. Picking up the truck was a disaster,location owner asked question after question that I had already answered in the app. She then complained i was too early picking in the truck (8 minutes early) . She made me step to the side and wait everytime she had another customer, she was loud, rude and intrusive. I must have had to walk back and forth 3 or 4 times to give her information that had already been given to uhaul.Returning was even worse. Tried to return the keys and she refused to accept them until I gave her pictures of mileage and gas guage, which I had already done via the uhaul app. I am physically limited with mobility issues, so at this point I put the keys on the counter and walked away. Uhaul reps I spoke to were great, the uhaul app was great but my recommendation would be to drive a few miles more to a different location and save yourself 45 minutes and a lot of frustration.Sharon T.
The vendor was very rude. First they said they were in the shower and then they said they were praying. Then they told us we didnt make the reservation when the day before i called U-Haul to make sure everything was correct. I would never tell anyone to go to this location. I sure was not pleased.Lonnie V.
The $10 rental on the dolly was not there. Location says they have a problem at night with people stealing the dollies and siphoning gas from the truck tanks. Had to buy hand trucks from store.Jeremy C.