Everything was good, except an issue with the web site having issues when I picked up the trailer. Charging me 5 times. Luckily my bank caught it.Marc W.
Moving Truck Rental in Altoona, FL at Altoona Discount Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Altoona, FL 32702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Tail lights not working. Took too long to checkout. No receipt when returned.RICHard B.
I'm not entirely sure it's the location's fault. U-Haul needs to get their shit together in central FL. These trailers/vans/pickup trucks are meant for in-town use according to your customer service and there is never any equipment available in the area. The store was a victim of U-Haul failing to contact me when scheduled and getting things squared away before I showed up at the store.Justin R.
This WAS NOT the location where I reserved the truck. It was 20 miles out of my way. While you tried to contact me when IK returned the call no one answered and the link didn't work.Stephen M.
Very helpful and accommodating!! ðŸ™‚ðŸ™‚DONALD A.
Nothing, it's good to go. They were not expecting me but they were great and fun to be with. Thanks for a good trailer ðŸ‘MICHAEL S.
We were charged $400+ with no explanation I will be contacting uhaul today for these unexplained chargesRobert R.
Too many problems to listBilly W.
First time using uhaul always used Penske before I have been charged $94.00 twice and $71 for a rental from 10:00 - 4:30 have called the store when rental took place they were no help called the main number and they say they don't charge me but my bank would not have just pulled those charges out of thin air now I have to pay my bank $70.00 to dispute charges that should have never been made poor customer service pick up the truck had coke cup and box of Krispy Kream donuts in the cab and broke batteries and cord in box of truck took over an hour for the lady to even check the truck out to me I am a medical traveler who moves every 13 weeks for work and will not use this company again I will be letting everyone and my boss know what has happened I will be post pictures on Facebook if this is not b fixed todayLori H.
They were not ready for me, the truck had garbage in it; including broken glass, no contract was given to me, they didn't check the mileage or the gas level. I drove off with almost an empty tank.Lindsay R.
Provide customers with a return receipt and complete paperwork immediately.Jeffery K.
Put your equipment with a local company that knows what they are doing....Amanda M.
I believe your rates are very high! I filled it up after and they didn't reimburse me for the gas I over put in it!And the miles wasn't correct either I didn't drive the miles it saying! I feel like for the couple hours I had it that $167 is way to much I didn't leave state I went 30 and 30 back I just will definitely shop around next timeLynn P.
They can't talk English, was there at the location for one hour .was not happy.John T.
Nice people. Good equipment. And they have good food cooked.Allen M.
the owner of the place was very , very helpful , went above everything to help out , very good service !!!! And this was late at night , the store from Tampa could use training from this gentleman !OSCAR P.
Exactly as expected.Jimmy G.
Spoke with them prior to going to location, never bothered to get the truck ready. They are not adequately trained on completing the software application. It took way to long for us to pick up the truck. Basically got the impression they wanted to take their break first.robert D.
Customer service was good, vehicle performed well but infested with cockroaches.DARRELL H.
Truck reaped of cigarette smoke, took 2 hours to process the rental even though we booked a month earlier. Could not give us paperwork due to no printer. Got to the house and the back of the had a huge wood entertainment center that took 45 minutes to remove. Then another hour to tear apart for the garbage man to haul off. Had to pay two workers extra for the wait time on uhaul and to take care of the garbage left in the uhaul. Not happy at all. Have rented several times before from uhaul in Eustis, but get a phone call the night before saying they rented ours out and we would need to travel the extra 19 miles to pick up the uhaul from this place.Naomi J.
The people at this location are extremely rude and I would never go back or refer any one to this location ! We waited over an hour and 30 minutes to pick up our uhal because the lady running the store kept pushing us to the side because of other customers and on top of that she had all my paper work wrong and made us redo everything even after I had a. Order number and confirmation! I'm very aggravated with this place and will never go back !Madison O.
Not having trailers parked in a huge mud puddle! Being organized and attentive! I purposefully did the pre check so they wouldn't have to go over everything and yet still needed my #, truck tag etc! Took over 15 minutes and I was the only one there. We will not use this location again!Casey C.
First off, the person at the store had no clue how to look up my reservation. But before calling her boss, she asked," why did you come to pick it up at 8? we close our uhaul at 8". Then, the boss had me go through the whole reservation/order process again, so basically there was no point in trying to save time and reserve the dolly online. Almost 30 minutes later I was able to use the dolly, at that point it was pouring rain. Very unhappy and poor customer service at this location. It's not the first time service has sucked there for me, but it will be the last. On a scale from 1 to 10, 10 being best, definitely a 1.clint B.
Could I say more??.Robert M.
did not get any paperwork for drop offLudwig R.