RICHARD S.
I worked with Matthew and he did a great job!
Customer Reviews for AM Custom Workz LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of AM Custom Workz LLC
Rodney S.
It was a very nice young man that served us!
Ramon P.
This was an amazing experience very friendly and clean place to get your uHaul needs. 5 stars from me.
RICHARD S.
Matthew was my contact person and he di an excellent job helping me through the rental process. He was very understanding of my social distancing concerns and helped with all the hookup and explanation process. Equipment was all in good shape and ready to use. Very respectful and polite. He made the experience great! Thanks Matthew!
Mark S.
Put no smoking signs in truck. The truck reeked of smoke. Surprising in part because most UHauls for 35 years have banned smoking. Reserved moving pads and furniture dolly were not in the truck. The furniture dolly was accessible outside but no clue where pads were. No one was there at 10 when store was supposed to open either.
ALBERTA H.
They are excellent to work with.
Toby B.
Offer free sodas and snacks
Joseph C.
The owner was extremely friendly and fast
Roma M.
Was a bit disappointed in the fact I was not told that the rental was only for 4hours. I was also quoted a price of 19.99 but was actually charged 24.95. still very nice couple that run this location. I think just miscommunication
Brent P.
Great guy
RICK B.
MUDDING PARKING LOT. MADE MY PERSONAL VEHICLE DIRTY. SORRY.
Kelley C.
Luckily, the drop off was much easier than the pick up experience. However, I still have not received a notice of my refund for the dollys.
Alberta H.
Everything went well on both ends of the trip. Thank you both, Rochelle IL and Madison Street, Ottumwa IA!
Bobby O.
It would be great if larger trucks were available for rental from this location.
Sharla O.
The gentleman was so patient with me when I knew nothing of what to do.
linda M.
Dropped off during non business hours.
tony D.
Returned the equipment when the business was closed....did not talk to anyone until the next day on the phone.
tony D.
After hours drop
John G.
Nothing to improve. Everything went smooth and well. Excellent customer service!
Colton B.
Great service!
christina B.
The place was really great people to deal with and they let me get the truck an hour earlier then I said. Great people!
William H.
Everything was great. Thanks
Mary C.
Gentleman very polite and professional. Even offered to take the hitch off my car.
Lori W.
I would only recommend this location to a friend if the friend lived in Ottumwa or nearby. I ordered my Uhaul in Pella and expected to pick up my truck in Pella. The day before I had to pick it up I was told that I would have to drive 50 minutes away to get the truck. 50 MINUTES AWAY!!! THE DAY BEFORE!!! In the midst of packing and taking care of all the other things involved with moving!! I was not happy at all and wished I had called another moving company. That being said, the service was nice at the pickup place in Ottumwa, so it is not your people who made me unhappy; it is your scheduling and failure to have the truck where I needed it when I needed it.
Cassandra C.
Dropping off was quick, easy, and very friendly service.
Ruth P.
He was extremely helpful and went above and beyond to get what I needed
Sharon W.
Matt was great
Janice B.
Matt was awesome...there is nothing he could do to improve for the next customer...he has great customer service skills.
Gerald H.
I was misled and lied to by both locations re this rental overcharged, and given a lot of BS run around when seeking to resolve my complaints! Bottom line Never wil, use UHall again ?? Cheat me once shame on you cheat me twice shame on me, needless to say you won't be given that opportunity!
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