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KATHERINE A
Customer Reviews for Am Market Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Nice staff and service.
Chintan TGreat service
Craig WI am writing to express my deep dissatisfaction regarding a recent rental experience on April 27, 2025, from your Langley location 20618 Douglas Cres. I returned the vehicle with the same amount of fuel as it had when I picked it up. Despite this, I was charged an additional fee for fuel. I have since sent three emails with photo evidence clearly showing that the fuel gauge was at the same level upon return, yet I have received no response or acknowledgment from your team. Furthermore, I have not been refunded the incorrect charge. This lack of communication and resolution is extremely disappointing, especially coming from a company of U-Haul's size and reputation.
Willem WVery nice and compassionate people …. moving is stressful but they were very empathetic and understood the situation people can be in
Christine Jfantastic ppl and great service
Stephanie SThe gentleman and lady were very helpful and went out of their way to help me get ready for my granddaughter’s move today Thank you so much Rae Weir. 604-807
rae wI requested a furniture dolly which they confirmed but when I went to the store they said they didn’t have it, and proceeded to charge me for it.
Anas AI had a highly disappointing experience at this U-Haul location. It’s easily one of the worst places to rent from. The place feels more like a store for essentials than a proper U-Haul rental service. The service was poor, and the overall experience was frustrating. I strongly advise you to carefully check every line item on your invoice before and after the service. If not, you might end up questioning why your bill is so much higher than other locations. The pricing here seems excessive and unreasonable.
Rahul KStore owner was unaware of reservation details, including drop off location. I showed my account and reservation and they still did not seem confident with their technology. Concerning for uhaul customers. I called rep to confirm everything twice.
Mary UThe owners at Am Market Ltd were above and beyond the call for their excellent service they provided. It was much appreciated and I would highly recommend their U-Haul satellite store for any pickup of vehicles or trailers.
ROSS LThey were very helpful and friendly.
Rachel CKeep up the good work! RTT.
Rebecca TI'll be going back. the owners are so nice.
Anthony CIt was my first time using U-Haul services. For me, the entire process was easy and clear. The people working there helped me in detail, and I appreciate them.
Masood TFriendly and helpful staff. Was easy to pick and drop
Mahesh LI ordered the blanket but nothing is there. When I do the dropoff, I have to pay the blanket fee
Ngoc VAll good! Super easy process.
Niuvy RExcellent service… This is the second time that I’ve used this location… I’ll use it again…
Robert KThe store owners were great at this location, and seemed well organized. The 10' truck was clean and seemed in good maintenance. The only downside was the Uhaul app does not work very well.
Amanda AGreat service👍 Great location thank you🙏
James MExcellent customer service and a smooth transaction. Very helpful and I would highly recommend this company to others looking for a reliable company with exceptional service.
Jacqueline SMake sure to mention all hidden fees before finalizing the deal.
Deepak DThe truck was not cleaned at all. I was charged extra for the protective clothes that I didn't order. I got the truck late and it messed up my plan.
Pavan HThe whole experience was a nightmare thought I booked a one way AND NO they wanted me to return to the spot I got it from which is a 1 hr away . And my quote i was told was no where close to what I had to pay . Very upsetting day Thanks UHaul
Ann sVery nice owners work there. Your system changed my return location but I went with what was printed on my contract. Took over an hour to deal with this with the location helping me. Shouldn’t be this hard. Relying on a text to change drop off was bad as I am older and printed my contract to follow. Other location was an hour away, return.
STEVEN PBest U-Haul experience I had!
Rafael MI booked a 20' truck on August 3rd for the 16th. I drove 9 hrs to get to my pick up location and got a phone call 1hr before getting there I was getting a 15' truck. Had I have known I would not have even left to go as I knew 15' was not big enough. I am not happy as now I have to make another trip to get the rest of my stuff. Double the gas and expense as it was a 9hr drive
Lynn FThe service was exceptional.
EDITH KTruck we rented barely had enough fuel to travel 20 miles. Was empty. Had to go straight to gas station before starting our move.
Joseph DThe location was fine, but the reservation system was ridiculous. I was told after reserving a month beforehand that I may need to pick up a truck in Tacoma, Seattle or Kamloops. What if I did not have a passport? I am thankful this process is over and done with
Stephen EThe staff was extremely friendly and accommodating, when the truck we rented was not ready on time due to not being returned by the previous people they went above and beyond to help us out.
Amanda MThis is also a corner store and I cannot really say that it is "inviting". The woman working at the counter was helpful but could not leave the cashier unattended. So no inspection of the truck could take place until her boss got back. That meant I left the truck without knowing the final outcome of the rental. I would have preferred to have confirmed the condition and mileage etc. before leaving the premises. Please note that I received excellent customer service through a number of phone calls that were made before and after our trip. Every agent was very helpful. Thank you!
Anita CI ordered for 20 feet I git 15 feet not enough Additional I have take mt friend truck ram to Victoria double work and dou6the cost finally no reimbursement amout were customers care in uahul suggest me once I drop in victoria u may ask But I ask them no use I am regular u haul customers I don't thing I will come back to u haul if I need in the future
kathiresan vExcellent
Thiago LNice customer service
Darcy BExcellent personal service, i am very satisfied
Lawrence CGreat service - easy online platform. The team members went out of their way to make for an easy pickup of the 20' truck. truck was clean and serviced. blankets and dollies were in the rear box, ready to go. Team easily managed the paperwork and payments required to complete.
GERALD BThe folks are really friendly and helpful
Tristan TThe owner was very helpfull and patiently answered my questions.
Supreet GNothing. This specific location really helped me out, more than others have in the past.
Jessie HCruise controls should be standard in moving van vehicles.
Rocky KLocation had 8 trucks in the lot, went in to rent one - they said none were available. I went online to make the reservation and did the rental that way. Complete laziness from management who were too busy to rent to me in person.
Carlos RIt is better to give customers a simple manual for your car . Like : lights keys, pannel alarms, manual breack, and .... because it's a little different from for example a sedan . Many thanks
Ehsan GExcellent
Ervin WThis is not where we booked our pick up from so it was a difficult start.
Dylan DNo room to park the trailer and no one to help in the yard when I arrived
Brendan WIt was very nice meeting the manager of this location who made everything quick and easy more than my expectation. Highly recommended and very appreciated
Zakaria Tthe folks at the place were really friendly and kind. Thanks again
Tristan TThe tail lights on the trailer did not work. Need to be fixed asap
Jackie HThe Lady at AM MARKET was absolutely lovely!
Shiela SRudeness encountered at onset of transaction. Preference given to certain ethnic group eg. Speaking their own language, rolling eyes, asking me for my drivers license 3x, etc.yelling at me as I exited the store. Terrible experience. Would never recommend AM Convenience Store.
Elizabeth MGreat service in this location. The person who helped me with my rental went out of his way to make sure I had a great experience. Thanks
Gerardo N