The experience of customer service for this location was fair as the reservation was for the car dolly only with no insurance. Insurance was added anyway, I was never asked if I wanted it and after the experience I had with the truck I was already 2 hours behind and in a hurry and did not notice it on the contract.
Jeffrey N
Customer Reviews for Ambassador Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up was no hassle/ drop off was no hassle. It was troubling finding a one-way rental from military base to military base. I had to call the 1-800 number, then directed to a mechanic shop whom just had a auto transport returned.
MICHAEL GNo one was there when I dropped off my key & I wasn’t explained about the other additional fees - and I got charged a separate charge of 16$ - very poor experience- very dirty and unprofessional place - wouldn’t recommend to my family or friends-
STORMY ELocation was a bit small and for some reason my reservation wasn't in their system even though my email clearly stated this address. The guy running the place was awesome and very helpful and had me on my way within about 10 minutes.
BENJAMIN TGood
abdul mAmazing service at both ends
VICTOR SThe surroundings of the location looked not very inviting, and the drop-off zone was not clearly indicated. But the drop- off turned out to be easy-going and the people were friendly.
GABRIEL GWhile the facility was old the gentleman who helped me was great. He knew his business. I was very pleased with my experience.
Andrea SThe location was okay , I just really was misunderstood when it came to booking a month before the rental there was a 200$ difference . On top of that the fuel on the U-Haul there was lots of issues as far as the cost , pretty ridiculous almost paying a dollar a mile for the use of the vechicle .
Raymundo DThe experience was excellent and fast.
Phillip SGreat customer service - friendly and quick.
Joel MThe workers at this location were very helpful and friendly I would say keep doing what your doing!
Ashia WClean the van properly. The cab floors were dirty and the cab had dog hairs all over.
Jeffrey TThey lied to the person dropping off our truck telling them we picked it up from there when we didn’t and thus charging us $180 more for dropping off to their location! My rental was only supposed to be $85 but total came out to $266 because they LIED!!
Jeremy RRobert was great! He made the process so easy! Love U haul!
KELLY RThe gentleman who checked me in was super helpful and professional. Great experience after a long journey!
Kevin MI dropped truck off at 4:55 PM and the place was closed even though supposed to close at 5 PM. When I called to follow-up next day, I was told the truck was checked-in and all. However, I was then billed for not filling up the tank of gas for almost $100 when I had left 1/2 a tank of gas when I was only given a 1/4 tank of gas in Mesa. When I called Ambassador Auto Care to complain, the person there said he could not help but I should a specific number instead of the main number. That number was likely not a UHaul rep since they said someone who call me back and they never did. When I called main UHaul number, they rectified the billing error.
David SThe overnight dropoff procedure with the app really sucks. So tedious, and very slow if your cell connection isnt full bars. Improve the app to not rely so much on cell connection for the flow.
Michael MGreat service, can’t think of anything to improve!
Linda COvercharged an extra day when store didn’t open until an hour after my return time and I was told it would be okay
Donna JI wasn't too happy that the truck I rented was on empty when I got in it and then was expected to put gas in it, drive it, then put more gas in it to return it. Otherwise, the guy at the front desk was great and helpful.
Tyler MThe truck was clean and ready for me today.
Diane LThe manager was pleasant and kind. He made sure that we were taken care of. He gave us all the costs up front and made sure we were satisfied before leaving. He made sure the equipment was maintained and up to date. It was a great experience overall and if we need to we will definitely rent from this location again.
Amber DI was completely satisfied with the transaction
Debra OInviting from the aspect that I clearly knew it was a UHaul place, and office was clean. It was dark inside and I wouldn't say it was inviting, but employee was very prompt, helpful and professional. Drop off was super easy and location was very easy to find and get to.
Janet MThe manager that was in charge of this location was extremely helpful, professional, and overall a fantastic person. He was one of the best representatives for U-haul and I most certainly would return to do business again.
Audley WTom was very accommodating and pleasant, so can’t state any improvement necessary.
Linda CNice manager; good inventory.
Matthew SDo not use this location. It is sleazy. There are many locations better than this one and many closer to my destination, but I was charged less for returning to Ambassador, so I did. Hours were posted to be open, but it was not.
ROBERT NI was charged for 1/4 of a tank, 8.25 gallons more - close to $40 more - for gas than was stated. Very disappointed. Will look for other choices next time.
Leslie KKeep up the good work .was very good service ,
ruben vExcellent service.
eduardo bNothing
VIRGINIA YVery helpful and friendly pick up location
Forest KWe were running late an called ahead to return the rental. They said drive safely, we’ll wait for you. Outstanding service!
Gracie Cthey at least had the trailer at the loation
timothy mCheck the tires for safety matters. I appreciated the fact you were willing to swap out a bad trailer for one that had air in its tires. The general manager seemed to not want to allow the swapping out, he was more concerned about turning a profit and less on customer satisfaction. Please understand that business can't prosper without customer satisfaction.
RANDALL BI was completely satisfied with the service received at this location. Very impressive customer service, sets high expectations of what to expect at a U-Haul site.
MARIE GThis location is fantastic, the gentleman is very helpful and treats customers with respect, care, and enthusiasm. Very glad I chose this location!
Ahmed ALocation just did not feel secure
Rudy RGoing to use them again in the future
Luis IWasn’t quite sure where to park but I think we figured it all out. The drop off process was simple and the box easily located. If multiple people were dropping off at this location I would have to have parked in the street. Tucson has a ton of drop off locations though so be sure you have the right one. All in all no issues.
Jennifer CDrove by many open sites to drop off at this closed location. Had issue again with website to close out rental. No one on site, phone wait 45+ minutes in a super sketchy part of town.
craig fThe location is sketchy, but it was convenient. The persons there were friendly. The drop off was painless.
Skene BWe first attempted a contactless pick up at the storage center a block away, using a reservation made weeks prior. We spent 30 minutes in the parking lot completing many, many added requirements just to he told my husband's drivers license was cracked, and therefore deemed invalid. After using UHaul many times over 30 years, we were prepared to never give another cent to you. Rodney at Ambassador Auto Care rescued us in our heavily time-constrained situation so that we could move our daughter out of her apartment as needed. I will not have good things to say about UHaul overall or the contactless system.
David M