Make sure the online device is working, it was very hard to upload pictures
CHRISTOPHER P
Customer Reviews for AmeriStor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very great customer service
CHRISTHFOR PBobbi was absolutely amazing! She made my day
ASHLEY ABobbie was amazing. She was very helpful.
MATTHEW CThe customer service rep working was awesome and a very helpful and friendly lady. I would definitely rent from her again.
Marisa JN/A
Tierrance AGreat customer service. Everything was perfect. Thank you!!
Benjamin KN/A
Tierrance AMy total cost for a 15 ft truck was 95 dollars. In town move for three hours. Too much.
Umeka WMs.Bobbi is so sweet and helpful. Not to mention hilarious!!!
CIANN BGreat Customer Service agent. Very Polite and Customer friendly. A real businessperson attitude all around..
Homer GThey were very professional. The Uhaul was booked online, they were able to quickly make adjustments as needed to assist with the rental.
Kevin RThe UHaul app needs to be fixed but the lady at this location was wonderful to work with even through the headaches of the app.
Russtel MThe lady was nice, the manager was helpful, easy peasy...
FRANCIS BThe representative during checking was superb and had a great understanding of what customer service supposed to be. But the one at check out was really horrible and made it feels like she wanted me to do her job
Evens Dnull
STEVEN SThe lady that helped me was wonderful. She most definitely needs to be well taken care of there. She was very helpful.
DAVID PBobby was the best, she was very helpful. Costumer service A++++++. Bobby was very attentive with all my concerns, she did all the necesary inspection to keep me safe on the road, again, she was amazing! I recommend this place for Uhal rental.
ROGER BBobby was amazing! Thanks so much for a 5 star experience.
Hatay TBobby was the best, she was very helpful. Costumer service A++++++. Bobby was very attentive with all my concerns, she did all the necesary inspection to keep me safe on the road, again, she was amazing! I recommend this place for Uhal rental.
ROGER BBobby was amazing! Thanks so much for a 5 star experience.
Hatay TThe representative during checking was superb and had a great understanding of what customer service supposed to be. But the one at check out was really horrible and made it feels like she wanted me to do her job
EVENS DThe lady that helped me was wonderful. She most definitely needs to be well taken care of there. She was very helpful.
DAVID Pnull
PHERNANDO KGreat experience. Friendly service.
rick dnull
Richard WExcellent service
MARTIN HThe Lady in the front desk was so helpful and polite. Im coming back to this place for sure for their services.
FIDEL Mthe service was excellent, the staff and owners were always helpful and polite. Bobbie is the best and always welcomed me with a smile.
Stephanie SBobby was such a great help in getting me set up with the truck this weekend! Smooth sailing transition! I appreciate you! 😊
CIERRA PThe lady at the counter was really courteous and professional.
Regina Hnull
Tyrese TReally easy
danny nReally easy
danny nBobbie was excellent and very helpful.👠🠽
ANTHONY Wnull
Benjamin HWhen I arrived I was told to wait outside while an employee took a personal call. It was cold n getting ready to rain. That's a no no on the clock. Other than that always perfect
JAHADA JGreat Customer Service
JOE Dnull
IRA DCustomer service was good, however i was brought to the wrong truck and the key didn't fit. Then I had to go back to the office with my two kids, and the lady wasn't in the office, so we wondered around looking for her in the facility and she finally came back and I told her what happened. Had to go in the office to double check stuff. She eventually found our truck that was apparently parked in the wrong parking spot. When she opened the front door of the truck that she drove over to us IT WAS DIRTY. SO WE had to wait even long while she cleaned it real quick. All this took over 30 minutes! Total always goes form $25 to over $75 because of what? An extra 5 miles? But if you put in too much gas you dont get any money or credit back for that. Not doing that again. False advertising
Alissa Rnull
Giles CCustomer service was good, however i was brought to the wrong truck and the key didn't fit. Then I had to go back to the office with my two kids, and the lady wasn't in the office, so we wondered around looking for her in the facility and she finally came back and I told her what happened. Had to go in the office to double check stuff. She eventually found our truck that was apparently parked in the wrong parking spot. When she opened the front door of the truck that she drove over to us IT WAS DIRTY. SO WE had to wait even long while she cleaned it real quick. All this took over 30 minutes! Total always goes form $25 to over $75 because of what? An extra 5 miles? But if you put in too much gas you dont get any money or credit back for that. Not doing that again. False advertising
ALISSA RGreat Customer Service
JOE DWhen I arrived I was told to wait outside while an employee took a personal call. It was cold n getting ready to rain. That’s a no no on the clock. Other than that always perfect
JAHADA JBobbie was excellent and very helpful.👍🏽
ANTHONY WReally easy
danny nThe lady at the counter was really courteous and professional.
REGINA HI showed up unannounced, the gentleman that helped me was very professional and helpful
KURT SBobby was such a great help in getting me set up with the truck this weekend! Smooth sailing transition! I appreciate you! 😊
CIERRA Pthe service was excellent, the staff and owners were always helpful and polite. Bobbie is the best and always welcomed me with a smile.
Stephanie SThe Lady in the front desk was so helpful and polite. Im coming back to this place for sure for their services.
FIDEL MExcellent service
MARTIN HGreat experience. Friendly service.
rick dBobbie was excellent to work with! She was very polite and considerate through the whole experience. I had accidentally left my moving blankets outside in the parking lot, after taking pictures of the U-Haul truck for the online check in. Bobbie found them, secured them, called me, and was kindly waiting for me to pick them up. I have rented from this location about 3-4 times and will continue to go to this location! Thank you Bobbie!
ARTALLE DBobbi at the U-Haul facility was absolutely first class. She went well above expectations assisting me throughout the process and made my move without flaw. Thank you, Bobbi,.
Brian HI always receive the very best customer service at this location! Great communication and they are very accommodating. They care about their vehicles, and their customers and it shows. Thank you!
JEANNIE MMs Bobby was very nice and helped me with the whole process I’m so thankful for her
ALEXIA HBobby was really nice & sweet
LATOYA KMs Debra did an outstanding job!!!
corteze mI don’t like the fact that I was charged for insurance that I did not want. I declined it online but was still charged for it
SHARON WMs Bobbie did a great job in assisting me.
NICOLE SGreat service and attention.
JOSE RMs. Bobbi is always such a Joy to work with, she makes the pickup and dropoff process seamless.
QIANA TBobbi was very helpful and went out of her way to help me. Over the top with the service I got.
BRYAN FReally great, personal service. I will definitely rent at this location again!
LISA HThe lady at the front desk was amazing. She was prompt and helpful.
DANA BMs. Bobby was simply delightful and helpful with getting the right trailer. 10/10 would come again
MIKKEL GIt’s always a great experience coming to this location. This is a return visit for me for another move and just like my first visit, Ms Bobbie has always been so eager to help and always made my rental experiences smooth and uncomplicated. I will always use this location and recommend to all of my friends and family. Thanks again
JOYCE HBobby is very friendly and very helpful to the customers.
CHERRY ABobby did a great job explaining everything in detail of what to expect and how the rates and equipment rental prices/ expectations. Even when she had other rude customers come in she kept her composure. Very professional and will be back again!
RYAN GThe lady that helped me was so sweet. No complaints my way.
JESSIKA M