Customer Reviews for America Famous Storage & Dixie Lock Up
(U-Haul Neighborhood Dealer)

402 reviews

9612 Highland Rd   White Lake, MI 48386
(Accross from the Speedway gas station)

(248) 716-6243

Location Hours

  • Mon-Thur: 10:30 am - 10 pm
  • Fri-Sat: 10:30 am - 11 pm
  • Sun: 11:30 am - 9 pm

Services at this Location:

Contact Us

(248) 716-6243

9612 Highland Rd
White Lake, MI 48386
(Accross from the Speedway gas station)

Services at this Location:

Location Hours

  • Mon-Thur: 10:30 am - 10 pm
  • Fri-Sat: 10:30 am - 11 pm
  • Sun: 11:30 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck I reserved (10-footer) was not available and the truck was 1 hour late. There seemed to be some issues with the reservation system and over bookings. The manager was super friendly, very kind, and did his best to help everyone through the situation.

DOROTHY JEAN Y. 
Rating:
5.0

Customer did not leave a comment.

Cheril C. 
Rating:
5.0

Customer did not leave a comment.

TAWFIQ K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Location was small and not well kept. The employee did not seem knowledgable about the equipment and I ended up booking up the trailer myself. I did NOT want the SafeTow insurance, but it was added to my bill anyways (I didn't have my reading glasses on so I didn't see it when I signed the paper). I will definitely not go here again

KEVIN LEE M. 
Rating:
5.0

Customer did not leave a comment.

Alvetta N. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Staci J. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

MARGIE B. 
Rating:
1.0

The person on the phone sounded like she was reading from a script and would not answer my questions. I will use budget next time. This is the 2nd time I have had a terrible experience with U-Haul.

JEFFREY MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN LEWIS S. 
Rating:
5.0

Customer did not leave a comment.

JON M. 
Rating:
3.0

Customer did not leave a comment.

Miguel C. 
Rating:
2.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Devon F. 
Rating:
1.0

Simply awful experience. Never again

JOHN PATRICK C. 
Rating:
5.0

Nothing

ALAN RAY P. 
Rating:
5.0

Top of the line customer service. Your rep at this location is really a great guy and made the entire process as simple as possible. Next time I need a UHaul rental, he will be the first one I contact.

Craig S. 
Rating:
2.0

The system was down and it took forever to get the truck. Also, there were no furniture pads or dolly's like we requested.

Theodore M. 
Rating:
5.0

I went to the Cooley Lake address that is listed on Google. I just googled U-Haul near me. That's exactly what I did the night before when I reserved it. I'm not sure if you can get an old address off or not but that might be helpful otherwise all was very good!

Dixie G. 
Rating:
5.0

Rented a 12x6 dual axle trailer to move a couple pianos. Reasonable price for a very good quality trailer. U-Haul has the easiest reservation practice of anything I have borrowed. I have rented their trailers for years and the process is easy. I always go in expecting a glitch - not there, higher price than quoted, claiming I damaged something I did not, etc. - but never had a single issue. The staff at all the different locations I have used have always been very helpful and knowledgeable, which I also do not expect, but am always pleasantly surprised. Thank you, U-Haul. I hope you never change!

KIM R. 
Rating:
5.0

Very friendly

Todd D. 
Rating:
5.0

Easy and convenient. The store associate was very helpful and friendly. Fast check in and even faster checkout. Great service.

Jose M. 
Rating:
5.0

It was super easy and perfectly located for us!!

anne T. 
Rating:
5.0

Amazing experience love U-Haul. Honestly the easiest part of my move was U-Haul. Everything is a well oiled machine

Orv B. 
Rating:
5.0

Customer did not leave a comment.

davud M. 
Rating:
2.0

Customer did not leave a comment.

cecil M. 
Rating:
3.0

cramped location for picking up a trailer as this is a liquor store.

John F. 
Rating:
4.0

U-Haul office is inside the convenience store in front of the storage yard. A little confusing until you see the sign in the window.

Keithallen B. 
Rating:
3.0

Running lights at night didn't work. I was ticketed in Ohio for a trailer light violation

Steve W. 
Rating:
4.0

Customer did not leave a comment.

Monique S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Nothing. It was an easy process and great customer service!

Michael C. 
Rating:
5.0

Great assistance from manager who made sure hook up was done properly with the trailer. Friendly

J. F. 
Rating:
3.0

There was a spill on the inside of the truck. My dolly was not included, although I paid for it. Make the website and check in faster. I waisted an hour in the parking lot trying to get checked in and rent the truck.

Victoria G. 
Rating:
1.0

Poor communication between locations.

KERRY EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

THERESA CAROL B. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

The truck's transmission was slipping.

Moureen H. 
Rating:
2.0

I did everything online and when I got my invoice I noticed that there were the pads on the order that I didn't want or need. I spoke with the guy about it and decided to hang on to them if needed. Well I ended up not needing them. Unfortunately there was no opportunity to receive some if not all the money I spent for the pass.

Charles T. 
Rating:
5.0

Very friendly and helpful and will be using them again in the future! Thank you!!!

Cassie P. 
Rating:
5.0

Cody was awesome! Very helpful.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

moureen H. 
Rating:
5.0

Customer did not leave a comment.

Miroslav V. 
Rating:
3.0

Customer did not leave a comment.

Amanda K. 
Rating:
4.0

Customer did not leave a comment.

STACY K. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
3.0

Customer did not leave a comment.

carolyn J. 
Rating:
3.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

Owners were helpful.

Tracey T. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Jami B. 
Rating:
5.0

Customer service was top notch

Tom H. 
Rating:
3.0

Spent money on renting furniture pads that didnt come with the truck

Dakota L. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Not well marked and difficult to park

Lynda S. 
Rating:
5.0

Customer did not leave a comment.

Vickie R. 
Rating:
5.0

Customer did not leave a comment.

Juergen G. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRA O. 
Rating:
5.0

Customer did not leave a comment.

Arlene M. 
Rating:
3.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Better maintenance scheduling / verification that safety equipment actually works. (Critical parts replaced with inferior replacements)

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Al D. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Again app was terrible. Tried doing drop off but it got stuck at find your location and could not get past. After trying for 30 minutes the young man working came out and did it on his computer. App is terrible.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

charles K. 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
3.0

It's a Liquor Store that rents U Haul. Strange but it works

Michaeledward W. 
Rating:
5.0

Customer did not leave a comment.

CINDY R. 
Rating:
3.0

Overall the experience was fine, but when I booked the truck the receptionists did not tell me the rental location was inside of the Liquor Store. When I arrived, I drove around looking for a building for this place and even called and was transferred 2 times!! No one knew where the check-in counter was! The gentleman who helped us in the Liquor store was nice, professional and made the experience better, but still a weird location.

Sara A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Very efficient, friendly, convenient, and had the right truck at the right time. Would highly recommend their location.

Larry K. 
Rating:
5.0

Since we were given the wrong truck (we were not aware until we looked at paperwork at drop off)- none of the details lined up. America Famous Storage assured us they would work things out and get back with us. They were able to sort things out to our satisfaction and get back with us right away.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Leo M. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN T. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
3.0

Help the customer to hook up the trailer to their car/SUV/truck. Keep cars from parking in the exit lane.

Cliff W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
4.0

Customer did not leave a comment.

PETE F. 
Rating:
4.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

I would drive way out of my way to rent from these good folks... they're always on the lookout for ways they can be of help to their customers.

Robert C. 
Rating:
3.0

The after hours drop off was a little confusing. It is a very small location and there wasn't a clearly marked place to leave the truck. The location was easy to find, and since it was late there was no person to talk to so I can not comment on their friendliness.

Amy B. 
Rating:
3.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Very personal

Tim B. 
Rating:
5.0

Great truck. The sales person at the store was friendly and proffessional. everything was great. I will come back if I need a truck again

gary B. 
Rating:
5.0

It was a great experience.

sharon C. 
Rating:
4.0

Customer did not leave a comment.

Caleb C. 
Rating:
5.0

Customer did not leave a comment.

Dalton T. 
Rating:
5.0

Customer did not leave a comment.

joanne M. 
Rating:
3.0

Representative at this location told me I'd get an insurance refund if I returned the truck early. This was not the case. Also I paid $42 for 2 days and was told at drop off location insurance was $14/day. I felt lied to and deceived. I will not recommend this location or Uhaul in the future

steven A. 
Rating:
2.0

Once again did not have the dolly's I ordered, I ended up buying a dolly from ACE. There were no signs indicating where the uhaul rental place was, the location was a liquor store, with some trucks near it.

Michael S. 
Rating:
5.0

All good. Friendly and efficient

John J. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
1.0

No office, no clear direction where to park or leave keys. Very poor availability of space to park uhauls. After searching around I found a key dropbox and left keys but there were two young guys hanging around the Dropbox which made me nervous they were going to take the keys as soon as I left. Shortly after leaving I got a call they couldn't find the keys, tried returning the call and nobody answered/no voicemail. Worst location I have been too and I have used uhaul 5 times in 5 years.

Jason E. 
Rating:
1.0

Noone ever answers the phone! How can you get help with the truck? How do i prolong the the amount of time i have the truck if i cant speak to anyone. Ever been charged for insurance everyday? Uhaul charged me $400 for 4 days when i went 70 miles and had a $39 a day truck. Worst experience of my life finacially and customer service wise. I would advise anyone and everyone to CHOOSE ANY OTHER TRUCK RENTAL AVAILABLE. I have half a mind to contact BBB!

Kyle D. 
No reviews have been submitted for this location.

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