Truck wasn't ready. Had a tire sensor prob. Reverse back light didn't work. Took over 30 mins to get truck and I had paid uhaul movers waiting on me. Mobile phone checking out and in was a prob. Guy at counter was texting then answering calls making plans about lions game tht night and taking customers to cash checks. Rude and unprofessional. Very disappointed I lost ALOT of money with movers while he's making his night plans.Renee P.
America Famous Storage & Dixie Lock Up
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in White Lake, MI 48386
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Uhaul is the worst service I've ever encountered. First they changed my original truck time from 3pm to 5pm because "my equipment would be available at 5pm." Then when we got there, the equipment wasn't there. They sent me to a different location. 3min after booking that location they called to say it wasn't there either and tried redirecting me 1hour away (saying it was the closest to me) but it wasn't and I had them check a different location. Instead of a 3pm truck time, I ended up with a 6pm truck and instead of 15' they gave me a 10'. This resulted in all my stuff needing to be packed up in 3 separate trips instead of 1 trip. Thus, I was LOCKED INSIDE of our storage unit since I was in there after hours. Cops came, fine was thrown in my face if it happens again. It was humiliating. We were treated like animals for staying 5min too late - which would have never happened if our truck was provided at the correct time, location and correct size.Robert H.
All OKâ€¦DAVID JOHN A.
The location was OK - nothing out of the ordinary.James D.
The online portion was the worst experience that I've ever had. I rent cars weekly and have never experienced such a poor website and booking processRobert A.