Customer Reviews for America Safe N Sound
(U-Haul Neighborhood Dealer)

586 reviews

1800 Prime Pl   Hauppauge, NY 11788
(Off Route 111 1/4 mile south of the Long Island Expwy)

(631) 582-2509

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(631) 582-2509

1800 Prime Pl
Hauppauge, NY 11788
(Off Route 111 1/4 mile south of the Long Island Expwy)

Services at this Location:

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly and informative.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Sohail I. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
4.0

Customer did not leave a comment.

Herman D. 
Rating:
5.0

The employee who assisted me was extremely helpful and pleasant.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

ALEXJAVIER A. 
Rating:
5.0

Uhaul communication between main center and the size was very poor. Shannon called me to say that the U-Haul I rented was no longer available and the closest site was in Baldwin. So I went to Baldwin and the guy told me there that the trailer was broken and that U-Haul should have known that. He told me that there were no more trailers left on Long Island and that I had to go to Flatbush. I waited an hour and finally a switchboard manager found one in Hauppauge. This whole process was extremely disorganized and disappointing

Gia D. 
Rating:
5.0

Customer did not leave a comment.

Christian V. 
Rating:
5.0

Customer service was the best

marco P. 
Rating:
5.0

This location is always a pleasure to work with, make rentals easy.

John C. 
Rating:
5.0

On Oct 10 I rented a truck and the person who helped me wrote in the contract that he had to deliver the truck in three hours after receiving it, but he didn't tell me, then he started calling saying he would charge me an extra day if he didn't I returned I thought it was 24 hours to return the truck but I had to return it without having finished the job I rented it for. Last Monday I made the mistake of going back to that place to rent the van to finish the job and I couldn't finish the job either and for taking it 10 minutes later the same employee who treats me very badly charged me an extra day, even though I I asked him to give me the truck to finish the job and to charge me for the day, he snatched the keys from me and left, he charged me the extra day, and he didn't give me the truck. I wouldn't recommend that place to an enemy.

Amapro L. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

The Agent who helped me (lady) was very pleasant.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

FELIX M. 
Rating:
5.0

Everything was fine. Thank you.

Stephen L. 
Rating:
2.0

The man was rude, charging me unnecessary amount. I returned the van less than 7 hours after renting it. They charge me me a $20 more bc I returned it by 8 pmo

Jean L. 
Rating:
5.0

Customer did not leave a comment.

EDWIN V. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Uhaul changed my reservation less than 24 hours before I needed the truck. I tried to get on the phone with them and I was transferred exactly 9 times while on the phone with them for 2 hours. It was the WORST experience I have ever had with a company. As a result, I no longer had a one way truck drop off which resulted in me going double the miles and costing double the price.

NICHOLAS M. 
Rating:
5.0

I had tremendous problems with the self check in, took 1hr and a half to get it right, after talking with a agent she tried to transfer me to another agent, I was put at the end of the line, waited 45 minutes. All the agent were great.

Robert A. 
Rating:
5.0

The process of reserving a truck thru the Uhaul call center was horrible. I was continually told that I could book a reservation but they would not confirm the truck's availability until the day before the scheduled pickup. How can you expect a customer to plan a move that way?????

Robert A. 
Rating:
5.0

good

bailey O. 
Rating:
5.0

Everything was smooth as could be

SHAZAD M. 
Rating:
4.0

The return was quick and easy

Joseph P. 
Rating:
5.0

👍

Leonel V. 
Rating:
5.0

The management and the staff are very professional and courteous, they made my experience as good as it could be.

JOSEPHT P. 
Rating:
4.0

Customer did not leave a comment.

Preston H. 
Rating:
1.0

Already put in a formal complaint and corporate is working on it. Specifically, being a retired quality assurance auditor, how can you rent trucks that spew heat out in late June with no stopping it, with air conditioning being rendered useless. Furthermore, the rubber gasket around the passenger window was off causing discomfort and a safety hazard to the occupant. They had asked how I was ranking the condition of the truck upon receipt? I tried to answer the request just to get the statement my statement timed out; and by the way, the power of the engine was very poor. I'm contemplating contacting the department of transportation for their investigation of safety practices, but an electing to take the high road and see what corporates response will be. Highly frustrating experience, and disappointing.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

There are numerous signs on the building and door requiring customers to wear a mask or they will be denied entry. I wore a mask and was unbothered but I felt this was a little ridiculous. Otherwise, my experience was great. Thanks.

Zeid Z. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Excellent

Mauricio D. 
Rating:
5.0

I forget the young ladies name that helped us but she was super pleasant and very helpful. We got in and out quickly when we picked up and dropped off. There were two locations locally to choose from and this one had the better reviews, definitely was a good experience.

John C. 
Rating:
3.0

The check-in time was longer than it should have been.

RICHARDA S. 
Rating:
5.0

Customer did not leave a comment.

Silas O. 
Rating:
5.0

Customer did not leave a comment.

Shazad M. 
Rating:
3.0

Customer did not leave a comment.

Ewald J. 
Rating:
5.0

Great service

Armando M. 
Rating:
4.0

Doing online return process in the night using a mobile phone is very difficult because of limited visibility and the small letters on a mobile phone. While the process itself is good, if something can be done to improve night-time visibility and difficulty in reading instructions on a mobile phone in will be great.

SANTHANAM P. 
Rating:
1.0

Rented a box truck from Hauppauge location took out insurance package your representative Ryan at 646 260 5253 charged my account 400 dollars and said the floor was damaged and that the insurance did not cover it and that a 500 lb skid of cardboard bent the flimsy plate on the floor. This kind of practice is completely unacceptable when your people push the insurance!!

CRAIGJ L. 
Rating:
5.0

website could be better, the prompts to buy extra services and materials is a tad annoying

jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

JUANCARLOS M. 
Rating:
4.0

Customer did not leave a comment.

Alexa B. 
Rating:
5.0

Customer did not leave a comment.

JOANNEM A. 
Rating:
5.0

Customer did not leave a comment.

HENRYM H. 
Rating:
5.0

Lorraine made the checkin/checkout process smooth and easy. Company-wise the only complaint I have is in regard to the gas tank levels. My rental only had 1/4 of a tank upon pick up and not knowing how the gas mileage would go, I filled the tank at the cost of $75!!! I returned it above 3/4 full! There should be some kind of guide to advise how much gas will be needed. Major unnecessary expense!!!

Mary C. 
Rating:
5.0

Great service thankyou

LAURAJ R. 
Rating:
4.0

No issues with one way drop off. This was a good process.

HUGHE JR B. 
Rating:
5.0

Everything was perfect no more to ask.😊😊

Osiris V. 
Rating:
5.0

Customer did not leave a comment.

hector E. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGOJOSUE C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANMATTHIAS R. 
Rating:
5.0

Customer did not leave a comment.

FELIX M. 
Rating:
5.0

Everyone at the location was very nice and courteous I would Definitely rent from this location again

Erick D. 
Rating:
4.0

The truck I rented was “well used” a lot of damage to exterior but was all indicted. I had to look over truck several times to make sure nothing was missed. Otherwise everything else was seamless.

Salvatore R. 
Rating:
4.0

Customer did not leave a comment.

Julio A. 
Rating:
2.0

I picked up my truck at 4am to move from a storage unit to a new home. Once morning came went to turn ac on NO AC IN THE TEUCK.. then I was still move till 11pm that night. The interior lights in the cargo area also DIDN't which made it EXTEEMLY Difficult to move things at night out the truck. Just overall a bad moving experience for me

Jason P. 
Rating:
3.0

Customer did not leave a comment.

DAMIAN R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

I had to hook up the trailer myself and when I returned it they gave me a jack and I had to unhook it myself. Obviously they have people working there that cannot handle the equipment. I'll go back to the Farmingdale location.

glen A. 
Rating:
5.0

Congratulations… excellent customer service

CARLOSANDRES M. 
Rating:
1.0

Equipment ordered was not in van upon arrival. Was unable to reach customer service for a resolution for an hour.

dEMING S. 
Rating:
4.0

Customer did not leave a comment.

joyce P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA P. 
Rating:
5.0

Great service and location 🥰🥰🥰

Carmen G. 
Rating:
1.0

I had m an issue with the website and the phone number when I returned my truck after hours and they charged me a $20 fee. I will be contacting someone

Frank D. 
Rating:
5.0

Every thing is perfect

Malik A. 
Rating:
5.0

Customer did not leave a comment.

Immer C. 
Rating:
4.0

Customer did not leave a comment.

Gregory N. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Called me 1/2 hr before to switch to another location . Don't give credit for gas left in tank . Aside from that no problem .

EDward C. 
Rating:
4.0

Rick the manager was very accommodating. Thanks again rick!

DIANALYNN B. 
Rating:
4.0

Customer did not leave a comment.

DENNISJ W. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

too costly

YEW-HOONG C. 
Rating:
5.0

Customer did not leave a comment.

PAULJOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

juliana M. 
Rating:
5.0

It was perfect and really amazing customer service

andres P. 
Rating:
5.0

Customer did not leave a comment.

RUDIS V. 
Rating:
5.0

Good

UFREDO GREGORIO P. 
Rating:
4.0

Customer did not leave a comment.

BRIGIDA K. 
Rating:
5.0

Overall great experience.it would serve customers if hand trucks and straps are made available as moving pads are.the return on the phone was a little complicated for me.anyone I spoke with on the phone was courtious and helpful.i would definitely use uhaul again.

Jacqueline B. 
Rating:
3.0

Customer did not leave a comment.

Hari B. 
Rating:
5.0

Customer did not leave a comment.

IRISO Q. 
Rating:
5.0

Great service and attentive store manager.

RANDALLL G. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHERSHREVE J. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

First, I dropped off after-hours, and the location seemed clean and safe... but there was a sign up that said to park "on the street." There was absolutely no possible place to park on the street except where there was a fire-hydrant, which I was not going to do. Second (and this is general feedback for U-Haul), the app-based return process was FAR more complicated and time-consuming than it needed to be, and took FAR longer than I had been given to understand.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Outstanding customer service and pricing. Highly recommended!!

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Roseann C. 
Rating:
5.0

the checkout was quick and efficient. desk counter person was helpful and knowledgeable would definitely use this uhaul location again.

JOANN N. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Customer did not leave a comment.

Carolyn G. 
Rating:
3.0

The van smelled like weed!!!!!

CY O. 
Rating:
5.0

Customer did not leave a comment.

JUSTINA L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top