Customer Reviews for America Safe N Sound
(U-Haul Neighborhood Dealer)

539 reviews

1800 Prime Pl   Hauppauge, NY 11788
(Off Route 111 1/4 mile south of the Long Island Expwy)

(631) 582-2509

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(631) 582-2509

1800 Prime Pl
Hauppauge, NY 11788
(Off Route 111 1/4 mile south of the Long Island Expwy)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Lorraine made the checkin/checkout process smooth and easy. Company-wise the only complaint I have is in regard to the gas tank levels. My rental only had 1/4 of a tank upon pick up and not knowing how the gas mileage would go, I filled the tank at the cost of $75!!! I returned it above 3/4 full! There should be some kind of guide to advise how much gas will be needed. Major unnecessary expense!!!

Mary C. 
Rating:
5.0

Great service thankyou

LAURAJ R. 
Rating:
4.0

No issues with one way drop off. This was a good process.

HUGHE JR B. 
Rating:
5.0

Everything was perfect no more to ask.😊😊

Osiris V. 
Rating:
5.0

Customer did not leave a comment.

hector E. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGOJOSUE C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANMATTHIAS R. 
Rating:
5.0

Customer did not leave a comment.

FELIX M. 
Rating:
5.0

Everyone at the location was very nice and courteous I would Definitely rent from this location again

Erick D. 
Rating:
4.0

The truck I rented was “well used” a lot of damage to exterior but was all indicted. I had to look over truck several times to make sure nothing was missed. Otherwise everything else was seamless.

Salvatore R. 
Rating:
4.0

Customer did not leave a comment.

Julio A. 
Rating:
2.0

I picked up my truck at 4am to move from a storage unit to a new home. Once morning came went to turn ac on NO AC IN THE TEUCK.. then I was still move till 11pm that night. The interior lights in the cargo area also DIDN't which made it EXTEEMLY Difficult to move things at night out the truck. Just overall a bad moving experience for me

Jason P. 
Rating:
3.0

Customer did not leave a comment.

DAMIAN R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

I had to hook up the trailer myself and when I returned it they gave me a jack and I had to unhook it myself. Obviously they have people working there that cannot handle the equipment. I'll go back to the Farmingdale location.

glen A. 
Rating:
5.0

Congratulations… excellent customer service

CARLOSANDRES M. 
Rating:
1.0

Equipment ordered was not in van upon arrival. Was unable to reach customer service for a resolution for an hour.

dEMING S. 
Rating:
4.0

Customer did not leave a comment.

joyce P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA P. 
Rating:
5.0

Great service and location 🥰🥰🥰

Carmen G. 
Rating:
1.0

I had m an issue with the website and the phone number when I returned my truck after hours and they charged me a $20 fee. I will be contacting someone

Frank D. 
Rating:
5.0

Every thing is perfect

Malik A. 
Rating:
5.0

Customer did not leave a comment.

Immer C. 
Rating:
4.0

Customer did not leave a comment.

Gregory N. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Called me 1/2 hr before to switch to another location . Don't give credit for gas left in tank . Aside from that no problem .

EDward C. 
Rating:
4.0

Rick the manager was very accommodating. Thanks again rick!

DIANALYNN B. 
Rating:
4.0

Customer did not leave a comment.

DENNISJ W. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

too costly

YEW-HOONG C. 
Rating:
5.0

Customer did not leave a comment.

PAULJOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

juliana M. 
Rating:
5.0

It was perfect and really amazing customer service

andres P. 
Rating:
5.0

Customer did not leave a comment.

RUDIS V. 
Rating:
5.0

Good

UFREDO GREGORIO P. 
Rating:
4.0

Customer did not leave a comment.

BRIGIDA K. 
Rating:
5.0

Overall great experience.it would serve customers if hand trucks and straps are made available as moving pads are.the return on the phone was a little complicated for me.anyone I spoke with on the phone was courtious and helpful.i would definitely use uhaul again.

Jacqueline B. 
Rating:
3.0

Customer did not leave a comment.

Hari B. 
Rating:
5.0

Customer did not leave a comment.

IRISO Q. 
Rating:
5.0

Great service and attentive store manager.

RANDALLL G. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHERSHREVE J. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

First, I dropped off after-hours, and the location seemed clean and safe... but there was a sign up that said to park "on the street." There was absolutely no possible place to park on the street except where there was a fire-hydrant, which I was not going to do. Second (and this is general feedback for U-Haul), the app-based return process was FAR more complicated and time-consuming than it needed to be, and took FAR longer than I had been given to understand.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Outstanding customer service and pricing. Highly recommended!!

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Roseann C. 
Rating:
5.0

the checkout was quick and efficient. desk counter person was helpful and knowledgeable would definitely use this uhaul location again.

JOANN N. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Customer did not leave a comment.

Carolyn G. 
Rating:
3.0

The van smelled like weed!!!!!

CY O. 
Rating:
5.0

Customer did not leave a comment.

JUSTINA L. 
Rating:
4.0

Customer did not leave a comment.

Eileen C. 
Rating:
1.0

I will never use U-Haul again because I had to take the van back to the same location form where I picked up it wich is inconvenient no more U-Haul

Ahmed A. 
Rating:
1.0

The app system for mobile pickup and drop off was terrible! I called to confirm 3 times prior to pick up date and my order was never in my account!

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

The lady we dealt with was very friendly and helpful. I will be renting any future uhauls from this location specifically because she was so nice and down to earth. She took the time to answer any and all questions.

kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

The vehicle was dirty. I went to return the vehicle the same day. However, the office was closed. I was instructed to go to the website. I went to the website. However, no order number or reservations was applied for me

DEANGELAL L. 
Rating:
5.0

Customer did not leave a comment.

Teresa E. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
4.0

Customer did not leave a comment.

SARAVANAN S. 
Rating:
4.0

Customer did not leave a comment.

Wesley L. 
Rating:
5.0

beautiful location well maintained and very secure

tim D. 
Rating:
5.0

Everinting is a good thank

Darvin V. 
Rating:
4.0

Customer did not leave a comment.

VINCENT C. 
Rating:
5.0

I needed my rental at 9am. Due to the last customer not going through the check in process after returning the truck it took almost an hour for me to check out the truck. I liked renting the truck but I think there are some kinks in the process that could be improved for a more efficient process. Once info is imputed into the app, it should not ask again. Example Billing info and address information, its just a waste of time since it takes so long for the steps to load on a smart phone standing outside the facility. The point of the mobile app is to speed things up.

Gianni C. 
Rating:
5.0

Customer did not leave a comment.

Adrienne C. 
Rating:
5.0

I have rented namy times from them, my experience has heen excellent!

Maria S. 
Rating:
5.0

Web is not correct check out location was not there

MARY S. 
Rating:
5.0

Customer did not leave a comment.

Fabio L. 
Rating:
4.0

Customer did not leave a comment.

Raishon M. 
Rating:
3.0

Very expensive

Andria M. 
Rating:
5.0

Customer did not leave a comment.

Alfonso R. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Darcy B. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Dora S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

mike D. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Ghulam R. 
Rating:
5.0

Rental experience was excellent. Just wish being I only used the trailer for a hour and a half from the time I picked up and dropped off the trailer that the rate would be adjusted to a few dollars less then if I had kept for the allotted 1say rental

Michael K. 
Rating:
1.0

I rented a truck 2 years ago. Now the person who was helping with the move went and rent a truck on my name. The company not supposed to use my information before verifying that was me. Very disappointing.

MATA E. 
Rating:
5.0

Once more great service. The drop off location didn't deal with cash for the uhaul, but that wasn't their fault. They woman behind the counter called to find out how to reimburse me for the deposit since she couldn't give me cash. The first gentleman she spoke to was useless, she called back and spoke to someone else and he held her figure out how to send me a check. Once more, blown away by the entire “ordeal”. Fantastic customer service

Kyld M. 
Rating:
5.0

Customer did not leave a comment.

FELIX M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Alicia J. 
Rating:
5.0

Customer did not leave a comment.

Tasaine G. 
Rating:
5.0

Very nice employees! Very detailed on what you can and cannot do with Van. The drop off was amazing! Just place a key in a box and they'll review the van and charge you for remaining of miles used. Excellent service.

Samona J. 
Rating:
5.0

Lorraine, was very courteous, friendly & knowledgeable. I would def recommend this location for UHaul rentals.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

Sean O. 
Rating:
1.0

Poor customer service and was not friendly.

Sandra W. 
Rating:
5.0

Everything went well

Chanin D. 
Rating:
5.0

I am in the catering business when I got the van it was totally dirty somebody had mulch in there there was stuff all over the place very dirty i've rented from you guys a lot of times this is the worst I've ever seen a van

Giovanni C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top