Customer Reviews for America Safe N Sound

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of America Safe N Sound

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Robert M.
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Outstanding customer service and pricing. Highly recommended!!

Roseann C.
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Customer did not leave a comment.

JOANN N.
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the checkout was quick and efficient. desk counter person was helpful and knowledgeable would definitely use this uhaul location again.

Peter R.
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Carolyn G.
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CY O.
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The van smelled like weed!!!!!

JUSTINA L.
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Eileen C.
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Ahmed A.
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I will never use U-Haul again because I had to take the van back to the same location form where I picked up it wich is inconvenient no more U-Haul

Wayne B.
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The app system for mobile pickup and drop off was terrible! I called to confirm 3 times prior to pick up date and my order was never in my account!

Christopher B.
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Jose O.
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kenneth S.
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The lady we dealt with was very friendly and helpful. I will be renting any future uhauls from this location specifically because she was so nice and down to earth. She took the time to answer any and all questions.

Keith F.
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Richard L.
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DEANGELAL L.
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The vehicle was dirty. I went to return the vehicle the same day. However, the office was closed. I was instructed to go to the website. I went to the website. However, no order number or reservations was applied for me

Teresa E.
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Edward P.
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SARAVANAN S.
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Wesley L.
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tim D.
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beautiful location well maintained and very secure

Darvin V.
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Everinting is a good thank

VINCENT C.
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Gianni C.
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I needed my rental at 9am. Due to the last customer not going through the check in process after returning the truck it took almost an hour for me to check out the truck. I liked renting the truck but I think there are some kinks in the process that could be improved for a more efficient process. Once info is imputed into the app, it should not ask again. Example Billing info and address information, its just a waste of time since it takes so long for the steps to load on a smart phone standing outside the facility. The point of the mobile app is to speed things up.

Adrienne C.
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Maria S.
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I have rented namy times from them, my experience has heen excellent!

MARY S.
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Web is not correct check out location was not there

Fabio L.
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Raishon M.
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Andria M.
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Very expensive

Alfonso R.
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Justin M.
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Barbara D.
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Darcy B.
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Anthony C.
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Dora S.
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Michael K.
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mike D.
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Henry H.
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Ghulam R.
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Michael K.
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Rental experience was excellent. Just wish being I only used the trailer for a hour and a half from the time I picked up and dropped off the trailer that the rate would be adjusted to a few dollars less then if I had kept for the allotted 1say rental

MATA E.
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I rented a truck 2 years ago. Now the person who was helping with the move went and rent a truck on my name. The company not supposed to use my information before verifying that was me. Very disappointing.

Kyld M.
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Once more great service. The drop off location didn't deal with cash for the uhaul, but that wasn't their fault. They woman behind the counter called to find out how to reimburse me for the deposit since she couldn't give me cash. The first gentleman she spoke to was useless, she called back and spoke to someone else and he held her figure out how to send me a check. Once more, blown away by the entire “ordeal”. Fantastic customer service

FELIX M.
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John C.
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Alicia J.
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Tasaine G.
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Samona J.
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Very nice employees! Very detailed on what you can and cannot do with Van. The drop off was amazing! Just place a key in a box and they'll review the van and charge you for remaining of miles used. Excellent service.

Vincent D.
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Lorraine, was very courteous, friendly & knowledgeable. I would def recommend this location for UHaul rentals.

MICHAEL J.
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Sean O.
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Sandra W.
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Poor customer service and was not friendly.

Chanin D.
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Everything went well

Giovanni C.
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I am in the catering business when I got the van it was totally dirty somebody had mulch in there there was stuff all over the place very dirty i've rented from you guys a lot of times this is the worst I've ever seen a van

Saravanan S.
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Julie A.
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andrea L.
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So easy and Amy was awesome and helpful!

Fibi V.
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Amy was beyond amazing!!

Jeffrey S.
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The truck's check engine light was on and I brought it to the attention of the rental agent The truck had no other problems and I would definitely rent from this location again

Sade E.
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Kenny C.
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Robert C.
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Lynn G.
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So experienced and accommodating! I am inexperienced and they made my experience a lot more manageable. I was unsure about a few things and the help I was given was priceless! I also ordered a wrong size and they quickly resolved! Extremely professional, knowledgeable and forgiving if you (like me) are a bit inexperienced!

Sharon E.
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Absolutely the same things you are doing I mean the customer service, knowledgeable and nice.

Eileen N.
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I got charge for insurance and they never asked me if I want insurance.

Mark B.
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Your website appears unreliable. Our drop off location was available 1 minute and then not available a few minutes later. This happened several times before booking. Also system charged safetrip $5 fee twice... Once for truck another $5 for hand cart

JOHN C.
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Customer did not leave a comment.

Lois S.
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Nothing, everything was done quickly, pleasantly and professionally. .

Patrick M.
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The vehicle had a check engine light on. It was clearly having transmission issues and would not drive over 30mph. We weren't even able to complete our move because the vehicle was so unsafe we let it sit in our driveway most of the day and then returned it. This is ridiculous. $90 for a truck that wasn't running properly. The door latch didn't even close all the way because the chain wasn't long enough to allow it to lock.

Diego M.
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Customer did not leave a comment.

RIta M.
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Ok

David W.
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Stephen C.
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nothing for now

Lara A.
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Joseph G.
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Have tie down equipment available if necessary Lorraine was an absolute joy to work with

FELIX M.
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pete F.
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Nothing. Truck and facility was very clean and well maintained. Ready on time, very friendly and courteous staff.

moises N.
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The lady was so racist wish I never personal go back to same location

Arthur M.
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Victor D.
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Jean B.
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Maryann L.
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The Lady at the counter I am sorry I forgot her name was great. She answered all my questions and then some. Very friendly, courteous and helpful. Yes I would recommend this location.

jorge T.
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I hired movers to pick up the truck and help my mother move. They got to the location, it could not pick up the truck because I had to go swipe my credit card and show my driver's license. I had to basically give them all of the information that I had already provided when I had made the reservation online. There was no use reserving the truck if I have to redo the entire process at the location.

Andy H.
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Customer did not leave a comment.

Raphael G.
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David E.
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Victor D.
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maria A.
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It was a good experience thaank you

Barbara A.
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Just as,t to thank Lorraine and Any for helping their kindness patience nd knowledabilty..they polite nd treated you,like they really care ..my husband left a very important hat( navy from our daughter.) in truck nd they immediately got it and Lisa then assured me they would take care of it till,I was able to.get back ..very,luck to,have such good workers they should be commended on their service..Thnk you Barbara addeo5.

edgar O.
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Customer did not leave a comment.

David Z.
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The U-Haul representative was especially cordial and friendly.

James F.
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I was overcharged for an extra day for rental and charged for fuel when I brought it back where it was before taking the truck. I've never had this problem before renting U-Haul trucks at other locations but I won't use this one again they're dishonest.

Steven C.
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Staff was very courteous and helpful.

Chris P.
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customer service needs to improve by some of the employees and the rates have to be similar to other rentals. Enterprise is much cheaper and they don't hit me for excessive mileage fees. The cargo vans are also smaller at UHaul compared to Enterprise so I am getting less and paying more.

kevin L.
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Marc H.
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Camille C.
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Brenda B.
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Yeibi M.
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Uldarico S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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