Customer Reviews for American Mini Storage of Lexington
(U-Haul Neighborhood Dealer)

249 reviews

1751 Atoma Dr   Lexington, KY 40511

(859) 233-4294

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 233-4294

1751 Atoma Dr
Lexington, KY 40511

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There's better places nearby

Meghan T. 
Rating:
4.0

had been smoked in and there were ashes all over the interior. I posted pics of it on my rental agreement.

brian F. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Veletta B. 
Rating:
4.0

Customer did not leave a comment.

Billy C. 
Rating:
4.0

No comment

Eric W. 
Rating:
2.0

I was charged $115 when I was told and store it was only $44.06 and I still have not received my money back not satisfied at all

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Bhavik S. 
Rating:
5.0

Nothing it was a great experience

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

JANEEN H. 
Rating:
5.0

I would like to especially thank Judie Taylor the representative who lease the truck to me. She was a complete delight to work with. She knows all the rules and prices. She was able to give me great rates and made sure that the vehicle was fully insured with roadside assistance. Thank you Judie Taylor!!

William M. 
Rating:
5.0

I have no complaints. Customer service personnel (Judy) was more helpful

Veletta B. 
Rating:
1.0

Customer did not leave a comment.

Earl B. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Did not get deposit back like told

anthony S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I left my sunpass toll transponder in truck and Judy went out of her way to find it and rerun it. This was excellent customer service. Will definitely rent from there again

larry A. 
Rating:
5.0

Customer did not leave a comment.

Ahmad Ramy E. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

mary H. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Ramp on truck would not fully extend

Charles G. 
Rating:
5.0

Fix the ramp

jamie B. 
Rating:
5.0

Very nice area. Very clean.

Cody U. 
Rating:
5.0

Judy is an awesome person to work with. They have made the whole experience so much easier.

steve J. 
Rating:
5.0

The staff are fabulous.

Maxwell M. 
Rating:
5.0

Not a thing everything was perfect.

Randall R. 
Rating:
5.0

Excellent customer service, readiness to help and satisfy customer. No "surprises" on the bill. Easy to use online registration. Will recommend and will rent again if needed.

MYROSLAVA S. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
2.0

My card was not credited for the equipment I didn't get. And they charged me for an exyra day I didn't have truck very unsatisfied with dealer and Uhaul online ordering

David W. 
Rating:
5.0

Judy at the front desk was extremely helpful and friendly

James D. 
Rating:
5.0

Excellent service

Lisa P. 
Rating:
5.0

VERY PROFESSIONAL STAFF, VERY FAVORABLE EXPERIENCE

mark P. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Wilson X. 
Rating:
5.0

Both ladies were great, friendly, very helpful.

chrystal T. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Very clean place and friendly will recomend to anyone

RICARDO W. 
Rating:
5.0

Very friendly, welcoming, accommodating and knowledgeable staff.

Sabrina H. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

Judy was awesome!!! We really appreciated her help.

Laura A. 
Rating:
5.0

The staff at American Mini Storage were very helpful.

Sharon W. 
Rating:
4.0

There were no issues when renting the UHaul.

Thomasena G. 
Rating:
5.0

Customer did not leave a comment.

Moriah G. 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
5.0

I don't know. I had good customer service. Nice people.

Tollie B. 
Rating:
5.0

This is the only location I use in Lexington. They are very professional and friendly. Appreciate that they are organized and there aren't any surprises.

GREG L. 
Rating:
5.0

The mobile self serve experience was awful. Would have been helpful to know beforehand that I would need a personal reference that had to be available by phone when I wanted to checkout the truck.

Terio S. 
Rating:
5.0

Not a thing. My experience was excellent.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

Heath A. 
Rating:
5.0

Customer did not leave a comment.

Vernida E. 
Rating:
4.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

The woman who helped us was great and sweet. Couldn't have anyone better working there

Rating:
5.0

The staff was nice and tried to help me with every concern.

Lee M. 
Rating:
4.0

All vehicles should be non smoking. Vehicle smelled like an ashtray.

Ricardo W. 
Rating:
5.0

Customer did not leave a comment.

steve T. 
Rating:
5.0

Nothing, service was prompted and courteous with outstanding customer service!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Lolita L. K. 
Rating:
3.0

Customer did not leave a comment.

linda C. 
Rating:
3.0

Returned equipment one day early (Saturday afternoon) but lady did not have time to check me in so was unable to close account while I was present. She called on Monday afternoon saying a blanket was missing 2 days after return and they were not folded which I could have folded had I been told. I also must say I lost the contract so returned it to the closest UHaul store to my destination which was different than contract.

Marly H. 
Rating:
5.0

Customer did not leave a comment.

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
1.0

They cheated me out of miles. I live 2 miles from pickup. From there 5 miles. Total miles drove is approximately 14 miles and I got charged for 26 miles.

GERRIN B. 
Rating:
5.0

Don't overcharge your customers with a second day when they turn in on time

Mike M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Stefan H. 
Rating:
5.0

Great place to do business with. The on-line rental reservation system was a snap! We also hired two guys to do the labor thru Helping Hands. They were excellent.

John S. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

This was the 24 hour drop off location. Only spoke with them on the phone.

DONNA H. 
Rating:
4.0

Customer did not leave a comment.

Jason Y. 
Rating:
4.0

This location had what I needed, when I needed it, and was conveniently close by. Staff member was friendly, helpful, and courteous.

Austin S. 
Rating:
3.0

The employee was very helpful and had my equipment checked-in quickly. She didn't offer to help me in unhooking the trailer from my vehicle, apparently assuming (incorrectly) that I had someone with me to help. Once she saw that I was dropping off the trailer by myself, she was quick to come out and help me, as the front of the trailer was very heavy and not the easiest for one person to manage. I very much appreciated her help.

Hannah L. 
Rating:
5.0

Wonderful customer service, she went above and beyond...

sandy R. 
Rating:
5.0

Customer did not leave a comment.

KAY D. 
Rating:
4.0

It would have been nice to have the trailer in the same location as the truck. I lost a lot of time driving across town picking up equipment.

Igor V. 
Rating:
5.0

staff excellent, very professional and courteous. Thanks again will only choose this location for any other needs.Last location we used on New Circle Rd Lexington Ky,had very poor service and negative attitude.SERVICE WAS SLOW AND ACTUALLY IGNORED UNTIL WE MENTIONED WE HAD BEEN WAITING 30 MINUTES AND OTHERS JUST WALKING IN WERE SERVED BEFORE US . DEFINITELY NEED NEW MANAGEMENT SINCE IT WAS THE MANAGER WAITING ON US.BUT AGAIN WE HAVE FOUND AN EXCELLENT LOCATION WITH A STAFF THAT ARE HAPPY WITH THEIR JOB.

Lillie R. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

The lady at thr counter welcomed us to our new city with open arms. Very helpful with where to go. Nice lady.

Megan L. 
Rating:
5.0

Excellent customer service!

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

DREXEL N. 
Rating:
5.0

Customer did not leave a comment.

Tommye C. 
Rating:
4.0

Customer did not leave a comment.

DARLA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

LEXINGTON B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Drexel N. 
Rating:
5.0

Customer did not leave a comment.

Terio S. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Darryl S. 
Rating:
4.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
4.0

Customer did not leave a comment.

SCOTT F. 
Rating:
2.0

I had reserved a truck two weeks in advance and was called the day before and told that it was no longer available at the location I requested. But I could pick up a different truck at a DIFFERENT location. I reserved the truck on that day because I had exactly 36 hours to move my things from Kentucky to Indiana before I had to be back to work. I was then informed that I couldn't pick up the replavemt truck until 1:30 pm. Which would have limited me to around 23 hours. After multiple calls I was finally able to reserve a truck way larger than I needed to be picked up at 9:30 (when I originally was supposed to be 7:30) That truck was available but 30 miles from where I had to pick up the trailer. So even tho I got the truck early I still wasted nearly two hours of my already short time just driving back and forth to pick up the truck and trailer. The late start cost me the only help I would have had loading (because he could only help me early morning) therefore I had to load my entire house by myself which took way longer than anticipated and basically cost me any extra time I might have had. I was barely able to drive to Indiana, unload the trailer & return it and still make it back to Kentucky to work. So I essentially spent $400 (on something I reserved ahead of time so I would HAVE time) to be told my reservation and money wasn't as important as the person they let have the trucks before me and to bust my ass trying to make my move fit into YOUR timing.

Orville B. 
Rating:
5.0

This location was extremely well maintained and drop off was quick and easy. The lady who hlped me was friendly and professional.

John M. 
Rating:
4.0

Customer did not leave a comment.

Kathryn B. 
Rating:
4.0

Customer did not leave a comment.

linda C. 
No reviews have been submitted for this location.

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