Customer did not leave a comment.Dedrick W.
Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)
Kennesaw, GA 30144
(Across from McCollum Field)
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–4:30 pm
Special Operating Hours
- 12/12/2023: 9:00 am - 11:00 am
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can't think of anything excellent customer service and a very pleasant experience Nova road pick-up location also very professional.James P.
Super fast checkout and great help hooking up the trailer.Charles P.
Great customer serviceFentress P.
Customer did not leave a comment.Charles P.
This was exactly what I needed. A price affordable storage option in Kennesaw. I’ll be back soon!Samir D. | Overall Experience
Customer did not leave a comment.Steven F.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.riji C.
Keep getting 10'sSusan G.
Customer did not leave a comment.Ulrich S.
This location was advertised online as being open on Saturdays until 4:30 pm and when I arrived just before 4 pm there was no one there. Another customer arrived just as I did and it appeared he was wanting to rent or obtain a storage space and he was disappointed that the location was not open as advertised online as well. This location should update its online site to reflect it's actual hours of operation so that customers can properly handle business and not arrive only to find the location is closed.Paul D.
Customer did not leave a comment.Mark B.
This was a very smooth rental experience. Thank you!Kenneth L.
Customer did not leave a comment.Iris P.
Customer did not leave a comment.Edward E.
Customer did not leave a comment.Namara G.
Customer did not leave a comment.Lennis G.
Fast, simple, easy and pleasant folks. Everything I could hope for.Joshua K.
Great service, and excellent experianceJOEL M.
Customer did not leave a comment.James S.
Customer did not leave a comment.Connor R.
Great customer service from Donald!Bretina S.
Customer did not leave a comment.Doyle D.
Customer did not leave a comment.Billy B.
Great and friendly serviceADAM R.
Friendly and professional staff.Javier V.
They went above and beyond to make sure that my rental was as easy as possible. If I need another rental, I will not go anywhere else.Aaron K.
Customer did not leave a comment.Logan V.
Dropped off after hours because I was staying in motel that had very limited parking did online chat with Gordon who was very helpful with after hours drop off processKevin D.
The online check out and in was cumbersome and frustrating and took way too long.Catherine S.
Customer did not leave a comment.Armen E.
Excellent all around service and customer service.George M.
We were very satisfied with our rentalNancy O.
Customer did not leave a comment.Derek E.
I was over charged and haven't received my refund yetShantye J.
Very helpful. Clean facilities and nice staff.Thomas G.
Customer did not leave a comment.Robert O.
I did not drop off to the location. It is over 5 hours away from where I dropped off. I stayed in the same town that I picked up the trailer in and returned the trailer tooBethany A.
Customer did not leave a comment.Tracey E.
We've rented from this location before and the service is always excellent. I had thought I had booked a rental for pick up on memorial day, but apparently it was for the next day, when I showed up to rent the trailer, there happened to be someone at the facility and he went ahead and rented the trailer to me so that I could do what I needed to do. The service was outstanding and I will be back!Mark A.
Free Beer!Michael C.
Customer did not leave a comment.Tabari W.
Customer did not leave a comment.Laura C.
Donald was very helpful, and very good at customer service, he made it a seamless processMykel E.
Customer did not leave a comment.miller M.
Customer did not leave a comment.REES M.
Great customer servicePeter Andrew I.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Hollis D.
I think his name was Donald but the person who help us was amazing. He was friendly, knowledgeable, easy to talk to and he had great energy.NATASHA J.
Customer did not leave a comment.Nicholas A.
Customer did not leave a comment.Monica H.
Better explanation of the pricing breakdown. Felt like I was double-charged for usage and mileageAaron B.
Customer did not leave a comment.Thurman Y.
Do not confirm a pick up location and time if you are going to have someone drive there and wait to be told their truck isn't available at that location. Then drive another 15 miles away to get a different truck in an unlit, scary, abandoned car wash.Olivia D.
Customer did not leave a comment.Earl P.
Customer did not leave a comment.Marteena L.
The gentleman who checked me out was very helpful, nice, polite and pleasant.Ronnie A.
Customer did not leave a comment.Keith R.
Easy to deal with.Rob C.
Donald was amazing and very helpful to my wife while she was picking up the trailer. Please pass on our appreciation!!Paul C.
Excellent service. Great vehicle.Jorge R.
Customer did not leave a comment.Jonthan M.
Great Customer service!!Leidy D.
Excellent customer serviceDonald H.
Super friendly staffJavier V.
Customer did not leave a comment.Harry S.
Customer did not leave a comment.mark E.
I was charged for 2 days even though I returned the vehicle before 24 hours passed.Daryl P.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Patrick G.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Gregory B.
Everything was excellent especially the customer service. Highly recommend this location.Karen F.
Great customer service! Thank you!Charles P.
Customer did not leave a comment.Elizabeeth G.
Free BeerMichael C.
There's nothing wrong with this location. The issue that I had is that U-Haul has several things they want you to do before you get into the truck, and most of them could have been done from the convenience of your home, rather than standing outside in the elements. They wanted a picture of my driver's license. Could have easily done that at home rather than standing outside in the freezing windy day. They wanted an alternate contact, or to verify my employment or see a passport or one other option I can't remember. That's ridiculous, you should have asked me that well ahead of time! A few other steps in the check-in process were like that.Chris H.
Great ServiceEric R.
Customer did not leave a comment.Leidy D.
Customer did not leave a comment.OLUREMI F. | Overall Experience
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.DennisL J.
You are great thank you for your great serviceLeidy D.
Only one small problem: the text that I got notifying me that the truck was ready for pick up did not include the street number with the street, so I went to a generic location based on my Google Maps app. Not sure if this is something you can fix, but I thought I'd let you know.Kevin C.
Awesome customer service. Easy pickup and drop off. The trailer could have been swept out prior to is renting it.Tania B.
Customer did not leave a comment.coleman G.
Excellent service and very professional.Karen D.
Customer did not leave a comment.Sandy M.
This is our third time of using U-Haul in the past couple months (the prior two were U-Boxes). We have been totally satisfied with the attitude and service.Jeffrey M.
Friendly store. Nice place, good location.scott B.
Friendly and helpful.DARIN B.
Very friendly and personable staff. Quick check in and check out. Excellent customer service.W. Scott H.
Great website; great value. The manager and his wife were pleasant.Nathan S.
Customer did not leave a comment.Shanna N.
Customer did not leave a comment.Gene P.
The owner was great, very knowledgeable, very helpful, hands on, we had a great conversation, he was super friendly, I would definitely recommend this location to friends and family. Please check out American Mini Storage in Kennesaw, GA you will love it!Kevin H.
many thanks to Donald for the excellent customer service. Helped set up trailer, and promptly called back when needed to extend reservation by a day. Thanks again, highly recommend location.Robert Z.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.Clean Tech C. | Overall Experience
Worst storage facility ever. Wasp nests inside of unit . Only used the unit for a month and that was a month too long roof leaked damaging 2 TVs My grandmother curio cabinet and soaked my sofa.when I complained they said call my insurance co and file a claim. Why should my insurance co have to pay for their unmaintained facility. When I asked for the owners name the manager refused to give it to me. He stated that he would give him my name and number and have him call. Yeah right! If you care about your belongings pay a little more and save yourself a lot of headaches. Wouldn’t recommend this place to anyone.Beth T. | Overall Experience
Customer did not leave a comment.Alfredo D. | Overall Experience
Staff were always courteous and helpful. We answered NO to question 1 due to fact facility needs major renovation and/or repairs. The staff did keep the facility clean of trash etc.. The facility is in a prime location and customers are likely to pay a bit more if facility has newer units with wider road access. It was due to the narrow roads/accessibility that we choose to move to another facility, not due to location or the staff.Chris M. | Overall Experience
Customer did not leave a comment.NIKKI G. | Overall Experience
The staff are friendly and helpful. The facility is older , but it is reflected in the good price . Great location, safe , and secure .ralph s. | Overall Experience
The U-Haul reservation this reservation unit was attached expired so I had to get a u-haul at another location and ended up getting storage at that location too.Olawunmi B. | Reservation
Staff is friendly, location easy to find. The unit I rented was clean but not sealed against the weather, you can see light coming through the back wallTim P. | Reservation
Facility appeared neat and clean. Decided against location due to distance. Thank you.MARK R. | Reservation
The driveways are narrow. No way to turn down aisles with 20 ft truck. Cracks in pavement make it hard to push dolly. But price is right, and Brittney, the manager, is very friendly and helpful.Privacy R. | First Impressions
Not your fault, I couldn`t tell if my reservation went through. Your facility is very nice and convenient!Privacy R. | First Impressions
I am not saying anything bad, but I couldn`t tell if my reservation went through or not! That`s why there are 2!! I`m sure it`s my fault.Privacy R. | First Impressions
I wound up not needing the unit. The woman who helped me on the phone was very helpfulPrivacy R. | First Impressions