Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)

349 reviews

2469 Old 41 Hwy NW   Kennesaw, GA 30144
(Across from McCollum Field)

(770) 795-0489

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 795-0489

2469 Old 41 Hwy NW
Kennesaw, GA 30144
(Across from McCollum Field)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice staff was in and out helped in every way they could have.

MICHAEL K. 
Rating:
3.0

clean the vehicles between renters

KARA B. 
Rating:
5.0

Very friendly, professional, efficient, and quick rental.

Joel S. 
Rating:
5.0

I have no complaints

SHERITA S. 
Rating:
3.0

There was damage to the roof of the cargo area that I only noticed after driving off the lot. No walk around to document pre existing damage was conducted, also the check engine light was on and should have been noted that it was safe too drive.

BRYAN P. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JUWANNY'EL S. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
3.0

Truck stunk like weed

Christopher A. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Brooke S. 
Rating:
3.0

I like the ability to have contactless drop off after hours.

brian D. 
Rating:
3.0

The rep at the location was friendly and helpful, I was just shocked that U-HAUL would be renting out vehicles that have inoperable breaks.

Rasheatia G. 
Rating:
5.0

Customer did not leave a comment.

TAMELA J. 
Rating:
3.0

I have a concern w/ someone picking up the phone. I wish there was someone there to pick up, I called yesterday before 5 & couldn't reach any one.. also I pay for the insurance coverage & I just received a bill, I owe for damage. Is there anyone, like a manager I can talk to. Waiting patiently. Sincerely, M. Jeanty

MAGALIE J. 
Rating:
4.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

The UHaul trailer I was pulling had no resistance at all. It was so smooth sometimes I had to remember I was towing a trailer. I recommend UHaul to anyone needing a trailer.

BERYLE B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Donald was a pleasure to work with.

MARCUS R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Very nice guy helped us when delivery took place. Very personable and professional.

MICHAEL G. 
Rating:
5.0

Great customer service !! Will rent again!!

MAJEED A. 
Rating:
5.0

I was previously directed to go to 3885 Frey Rd, Kennesaw, GA but that location was difficult to find. So I called American Mini Storage and they were wiling to accept the equipment. It was convenient and easy to find. Mr. Donald Housholder was also helpful and professional. He deserves commendations.

Richardson D. 
Rating:
3.0

I have already sent you an email on the fact that the location did not have the dolly as request. When this guy in Vicksburg went to rerun my contract with out the dolly., he charged me for insurance which I did not ask for. Pleas check the original contract and past contract I have done with you guys. I just did a rent at the end of may or first of June. The representative was very nice and respectful. I think it was just an error on his part. I have already sent an email to you guys about this. The original contract was $449 with the dolly and when he removed the dolly the price went to$526. 404-457-3410. I have tried to call you guys 800 number but there was an hour and half wait all three times that I called you. That is sad that the wait time is so long.

CAMERON K. 
Rating:
5.0

I just dropped off a trailer, but the attendant had me checked out in no time!

SAMUEL G. 
Rating:
4.0

Customer did not leave a comment.

Sophal C. 
Rating:
5.0

The gentleman that helped me was very courteous and I really appreciated it. Sometimes these things are not that way.

Jonathan W. 
Rating:
3.0

No one on-site until 9am? Van had not been cleaned, had to clean windows to see out. Change oil soon light kept coming on. When tried to return van, website kept locking up, phone call useless, as they hung up after being on hold forever, an then said their were experiencing issues.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Graham H. 
Rating:
4.0

I was scheduled to drop off the trailer about 5 miles from my home but drop off location location didn't accept trailers. Uhaul should know where trailers are not accepted and not schedule for pickup or drop off at those locations. On a positive note, the trailer was clean and pulled well. No issues there. Is was just the scheduling of pick up and drop off locations not being accurate.

STEPHEN W. 
Rating:
5.0

Great location and great service!

CLAUDIA Y. 
Rating:
3.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Makeshia J. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
1.0

Attendant was very abrupt and not at all helpful; got the feeling that I was interfering with his day and whatever he was doing in the back of the building. (Door to the office was locked at 10:00 am with no one inside). I left two Short Wardrobe Boxes to drop off for the Box Recycling Program, and he said "We don't do that here. We are not U-Haul" When I told him I was an invalid and had no car, he said he'd take care of them and then carried them over to a trash dumpster and threw them in. An overall unpleasant man, and an overall unappealing place to conduct UHaul Business. I have made many moves in Southern California (Hollywood, Sacramento, Fremont), in North Carolina (Raleigh, Caay, and Wake County), and in Georgia (Kennesaw, Sandy Springs and Marietta) and until now, have NEVER complained about U-Haul, but now I will most certainly caution those people in my sphere of influence to most certainly NOT use this particular non-U-haul UHAUL independent contractor.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

JAYLIN C. 
Rating:
5.0

The cab of the truck was a little dirty.

CANAN H. 
Rating:
5.0

Customer did not leave a comment.

Dwight M. 
Rating:
5.0

Customer did not leave a comment.

LESLIE K. 
Rating:
4.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Donald is the man. He was very helpful with everything.

RAMZA A. 
Rating:
4.0

Liked the 24/7 access. I was only an hour later than my schedule time and could not access the vehicle without calling someone. Make the window for pickup wider. After I got the keys I did get an error statement at the "Dispatch stage" off the process something about no pictures. The return 24/7 return process was good. The only thing that I might suggest is a front, back and side view picture at time of checkout and return to complete the records. If most people are like me they already do that anyway.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

LINDA V. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
4.0

Excellent customer service.

JAMES R. 
Rating:
1.0

Better truck. The truck i rented was horrible and i felt unsafe in the truck.

Lantz W. 
Rating:
5.0

The man that helped me was awesome. I will definitely book at this location again. Thank you so much

JESSICA O. 
Rating:
5.0

Customer did not leave a comment.

NEAL S. 
Rating:
4.0

Customer did not leave a comment.

REGINALD E. 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
5.0

Friendly staff,great experience

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE R. 
Rating:
5.0

Great equipment, fast friendly service. The entire experience was first rate simple and effective. Thanks u-haul.

Frank S. 
Rating:
5.0

Everyone was so helpful and super nice!

Mary P. 
Rating:
5.0

Will us them again

TIFFANY C. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

No recommendations at this time.

Martin P. 
Rating:
4.0

My only issue was being charged originally for 2 days when the Uhaul rep said it was OK to return a little later. However, you have quickly corrected the billing which I appreciate. I ONLY drove 13.5 miles, so it was a shock to see that charge. Thank you for responding quickly to my complaint. David

DAVID W. 
Rating:
5.0

Friendly efficient service. Great experience

Kathy R. 
Rating:
5.0

Free Beer!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

The sale person was very nice and helpful and the truck was very cleaned i still decided to mope the inside of the truck to disinfect it first before putting my personal belonging inside and it was very little dirt inside so i rate it very clean thank again and yes i would high recommend

Marcel C. 
Rating:
5.0

Donald was extremely helpful and made the experience easy. Thanks.

John H. 
Rating:
5.0

Great Customer service! I will use this location again!

James R. 
Rating:
5.0

Nothing. All went smooth and was well pleased.

Karen C. 
Rating:
4.0

The cab of my truck was not clean but the rest of truck was. The people were friendly and efficient. The truck only had 3/8 of a tank. I immediately had to fill up because I did not know how far it would go. Overall, experience was good and I would use them again.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Donald was awesome

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
4.0

The staff person was excited and anxious to receive the delivery of the truck.

PATRICIA W. 
Rating:
4.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

The pickup truck was dirty with a bad smell.

REGINA G. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

I would definitely recommend this location the gentleman that runs this location customer service skills are outstanding. Thanks for all the help EricWilliamswithNoPainmoving.

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

Lynette S. 
Rating:
5.0

Customer did not leave a comment.

RANDAL S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Great location! No problem with pickup or return.

Cathy P. 
Rating:
5.0

Customer did not leave a comment.

NADERHABIB G. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Very great experience!

Samuel F. 
Rating:
5.0

Very friendly and patient. U-haul system online kept crashing but the guy we worked with went above and beyond to get the system working to check out the U-haul trailer to us. He hooked up trailer and made sure everything worked great. Very happy to go to him again for future needs and recommend him.

CASSANDRA LYNN D. 
Rating:
4.0

Customer did not leave a comment.

Carter S. 
Rating:
5.0

Yes the location was fine ! U-Haul it's the problem ! Very very bad customer services

Uady N. 
Rating:
3.0

Only complaint was the truck cleanliness. Everything was sticky, there was soda rings and standing liquid (really hope it was water) in the door and the smell was quite unpleasant. Felt like I needed a shower after getting out.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Cullen R. 
Rating:
5.0

Customer did not leave a comment.

Ivant F. 
Rating:
4.0

Customer did not leave a comment.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

joyette H. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Great experience ... easy drop off

Garry L. 
Rating:
5.0

Customer did not leave a comment.

JUANITA F. 
No reviews have been submitted for this location.

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