Customer Reviews for American Motors of Brownsville Inc
(U-Haul Neighborhood Dealer)

69 reviews

247 Whitten Ave   Brownsville, TN 38012

(731) 779-0190

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(731) 779-0190

247 Whitten Ave
Brownsville, TN 38012

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
3.0

Customer did not leave a comment.

JASMIN S. 
Rating:
4.0

Customer did not leave a comment.

JACKIE Y. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Always great service thank u

JOHNNY R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
1.0

The uhaul truck was not clean and was an absolute mess on the inside and in the back. I took pictures and had to clean it myself.

CLEASTER J. 
Rating:
4.0

Customer did not leave a comment.

DEONICA H. 
Rating:
5.0

Customer did not leave a comment.

Porsha M. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
3.0

Answer phones quicker. I was on hold for 45 minutes......will try competition next time.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Sandy S. 
Rating:
3.0

Customer did not leave a comment.

JOULECCIA R. 
Rating:
3.0

May need to work on the 24/7 share web site. I can't slam Brownsville UHaul. Jones UHaul in Germantown really did nothing for me. Overcharge for my trip Had no truck for me at the appointed time 4pm 07/08/2021. Poor customer service all around on the 8th

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
3.0

When I tried to do the self check in after hours, the program would kick me out every time I tried to go to the step of taking the picture to verify fuel and mileage. I called the help line and the automated voice said wait time of 10 to 15 mins. I waited on hold for 31 mins and there was never an answer. This is the area that needs improvement!!

James H. 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
5.0

Great service!

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

joe P. 
Rating:
3.0

Customer did not leave a comment.

Jeremy P. 
Rating:
1.0

I was charged $60 for gas but I had filled it up the night before and the needle was exactly where it had been when I picked it up. I should never have been charged that second time.

Donna B. 
Rating:
3.0

Friendly rep and very good service.

EDDIE R. 
Rating:
5.0

Customer did not leave a comment.

Lashasta L. 
Rating:
5.0

Customer did not leave a comment.

wendell T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

MARCELYNN S. 
Rating:
4.0

Customer did not leave a comment.

renita M. 
Rating:
3.0

It was my fault; but I didn't read the instructions on the phone properly. I think when it asked if I wanted to proceed with a phone transaction, I just thought that meant to put my credit card information in and confirm the date and time. I didn't read further to see that it meant you would get there and no one would be there to help you. Thankfully there was a number on the door the belonged to a previous worker, and she was very kind in getting me the right number to call so we could get our combination to get the key out, and were able to get in the truck. Also the blankets we had ordered were not in the truck, so we had to go to a store in Germantown, TN, to purchase the blankets. Despite all of this, everyone I talked to was very polite, and very helpful, making sure I had what I needed. I would definitely use them again, and I'm sure once this Covid virus is over, things will be even better.

Virgil T. 
Rating:
4.0

Bradley Cole was very helpful and accommodating; the local service was very good. However, I have learned through several experiences with UHaul that your website generally is inaccurate and unreliable.

LOUISE R. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

No a thing very good job.

Tommie W. 
Rating:
5.0

Nothing at all. Perfect service as always

Keith H. 
Rating:
3.0

WELL THE LINE WAS ALWAYS "BUSY" WHEN I TRIED TO CALL!!. SO HOW CAN I SEND YOU PICS OR TALK TO YOU??!!

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Very nice nd helpful

james C. 
Rating:
5.0

Customer did not leave a comment.

Ricardo H. 
Rating:
3.0

simplify online process

Charlotte B. 
Rating:
5.0

Customer did not leave a comment.

Cedric B. 
Rating:
5.0

Customer did not leave a comment.

Tewarna L. 
Rating:
4.0

Nothing because it was a great truck to move my Furniture in thanks.

JOESPHE T. 
Rating:
4.0

The only complaint I have is I had problems inputting my mileage

Julia B. 
Rating:
3.0

Customer did not leave a comment.

Omer B. 
Rating:
5.0

Customer did not leave a comment.

Justin Y. 
Rating:
4.0

Customer did not leave a comment.

Pollyanna H. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
1.0

The place of business was closed when it was posted that they were open. Doors were locked, & no one was around.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

stacey W. 
Rating:
4.0

Customer did not leave a comment.

Benjamin J. 
Rating:
2.0

Customer did not leave a comment.

Jane H. 
Rating:
5.0

Customer did not leave a comment.

MARTHA F. 
Rating:
5.0

Customer did not leave a comment.

deanna P. 
Rating:
5.0

U-Haul went above and beyond from beginning to the end they exceeded my expectations. Thanks!!

Terell G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

Deneatra C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
3.0

free miles and a fixed cost structure

RICHARD T. 
Rating:
3.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

LATONYA C. 
Rating:
5.0

My experience started out kind of rough. My initial reservation was made 2 weeks in advance and some how it got cancelled out of the system. Now, they are new to this because they were just taking over this site because the other guy who was the Uhaul dealer had closed his business. So what was looking to be a disaster, actually turned out to be the greatest experience I've had with Uhaul. Now moving is stressful anyway, but I had to remember that people are human, so mistakes can happen, but what you can't buy or fake is good Customer Service, and a Love for people; Holly and Bradley had it all. Excellent Customer Service and a genuine concern for me, and in what had transpired. They went out of their way to fix the problems; actually above and beyond. And Holly even ran my contract out to me, because I didn't have transportation to come back. She even made follow up calls to make sure I had gotten to where I needed to be safely, and she even called the other uhaul for me, because they had already started calling me about my return drop off, and I hadn't even left Tennessee yet. I would recommend this location to anyone who is looking to be treated like Royalty. And because of their care and persistent to make things right I would definitely use them again if needed.

Cheryl P. 
Rating:
2.0

No air-conditioning work at this location. Had to wait in the heat in the automotive repair shop until they got to me. They did not even inspect the truck. They only wanted to know if it was full of gas and what the mileage was

robert A. 
No reviews have been submitted for this location.

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