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Robert M
Customer Reviews for American Motors of Brownsville Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent.
Phillip HThis U-Haul location provides excellent service. They are knowledgeable, polite and an asset to the company. They deserve 5 stars!
Sonia BNothing . .. or was all very professional. Thanks
robert eNa
Tommy CI felt like I was over charged and I put $17 to feel the truck up. I order a 2 dolly when I did my application online and the owner didnt carry dollys'. So just felt like it shouldnt have been that costly and with my mileage..
Monacia TThe staff helped make this process simple. Above and beyond! I’ll definitely be back next time.
Cathy PThe lady there was very helpful with showing me where the trailer was and how to hook up, checked lights, etc.
Jeff GMy experience truly exceeded my expectations.
Cathy PAlways friendly and helpful
Freda EThe inside of the trailer had muddy footprints all over. But they hooked up the trailer and unhooked quickly and efficiently. I am not happy with being sent to that location though. I made a reservation for a dealer close to my home. A day before I am to pickup trailer I get a call to tell me I have to pickup at a location 25 miles away, which makes it a 50 miles round trip out of the way just to rent the trailer for a total of 100 extra miles in time and gas to pickup and drop off the trailer, and to be told the day before! When I made the reservation I was told the rental would be at the location I specified. It should have been! That was extremely poor customer service.
Sherri OVery helpful and prompt in the return process.
John SAlways great service thank u
JOHNNY RThe uhaul truck was not clean and was an absolute mess on the inside and in the back. I took pictures and had to clean it myself.
CLEASTER JAnswer phones quicker. I was on hold for 45 minutes......will try competition next time.
Kevin MMay need to work on the 24/7 share web site. I can’t slam Brownsville UHaul. Jones UHaul in Germantown really did nothing for me. Overcharge for my trip Had no truck for me at the appointed time 4pm 07/08/2021. Poor customer service all around on the 8th
Kenneth TWhen I tried to do the self check in after hours, the program would kick me out every time I tried to go to the step of taking the picture to verify fuel and mileage. I called the help line and the automated voice said wait time of 10 to 15 mins. I waited on hold for 31 mins and there was never an answer. This is the area that needs improvement!!
James HGreat service!
ROBIN CI was charged $60 for gas but I had filled it up the night before and the needle was exactly where it had been when I picked it up. I should never have been charged that second time.
Donna BFriendly rep and very good service.
EDDIE RIt was my fault; but I didn’t read the instructions on the phone properly. I think when it asked if I wanted to proceed with a phone transaction, I just thought that meant to put my credit card information in and confirm the date and time. I didn’t read further to see that it meant you would get there and no one would be there to help you. Thankfully there was a number on the door the belonged to a previous worker, and she was very kind in getting me the right number to call so we could get our combination to get the key out, and were able to get in the truck. Also the blankets we had ordered were not in the truck, so we had to go to a store in Germantown, TN, to purchase the blankets. Despite all of this, everyone I talked to was very polite, and very helpful, making sure I had what I needed. I would definitely use them again, and I’m sure once this Covid virus is over, things will be even better.
Virgil TBradley Cole was very helpful and accommodating; the local service was very good. However, I have learned through several experiences with UHaul that your website generally is inaccurate and unreliable.
LOUISE RNo a thing very good job.
Tommie WNothing at all. Perfect service as always
Keith HWELL THE LINE WAS ALWAYS "BUSY" WHEN I TRIED TO CALL!!. SO HOW CAN I SEND YOU PICS OR TALK TO YOU??!!
Barbara BVery nice nd helpful
james csimplify online process
Charlotte BNothing because it was a great truck to move my Furniture in thanks.
JOESPHE TThe only complaint I have is I had problems inputting my mileage
Julia BThe place of business was closed when it was posted that they were open. Doors were locked, & no one was around.
Thomas TU-Haul went above and beyond from beginning to the end they exceeded my expectations. Thanks!!
Terell Gfree miles and a fixed cost structure
RICHARD TMy experience started out kind of rough. My initial reservation was made 2 weeks in advance and some how it got cancelled out of the system. Now, they are new to this because they were just taking over this site because the other guy who was the Uhaul dealer had closed his business. So what was looking to be a disaster, actually turned out to be the greatest experience I've had with Uhaul. Now moving is stressful anyway, but I had to remember that people are human, so mistakes can happen, but what you can't buy or fake is good Customer Service, and a Love for people; Holly and Bradley had it all. Excellent Customer Service and a genuine concern for me, and in what had transpired. They went out of their way to fix the problems; actually above and beyond. And Holly even ran my contract out to me, because I didn't have transportation to come back. She even made follow up calls to make sure I had gotten to where I needed to be safely, and she even called the other uhaul for me, because they had already started calling me about my return drop off, and I hadn't even left Tennessee yet. I would recommend this location to anyone who is looking to be treated like Royalty. And because of their care and persistent to make things right I would definitely use them again if needed.
Cheryl PNo air-conditioning work at this location. Had to wait in the heat in the automotive repair shop until they got to me. They did not even inspect the truck. They only wanted to know if it was full of gas and what the mileage was
robert a