Customer did not leave a comment.Marana K.
Customer Reviews for American Remarketing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Herb F.
The online process to get this vechile before the opened was not smooth. It was tedious, repetitive, and frustrating. It took over half an hour to get the truck.Kevin B.
Customer did not leave a comment.John O.
Store closed before my schedule drop-off and I did not see the key drop-box.David I.
The young man at the desk was brilliant. He made the experience enjoyable.Sondra K.
Customer did not leave a comment.Dutchess B.
Let me be upfront and frank about this, the entire rental process was a shit show. I did the after hours pickup and was not informed I had to pickup prior to my pickup time... I was under the impression I was able to pickup starting from my pickup time. Then when I went to try and pickup the truck I kept getting a 503 "Service Unavailable". Having spent almost an hour on the phone trying to pickup the truck it was almost three hours later that I finally was able to get the process almost complete. Then shit hit the fan when I couldn't take the truck as it didn't have a license plate on it anywhere. Back to the support line and they told me not to take the truck. I was specifically told by customer service not to take the truck without a license plate on it. So, my truck I reserved was no longer available to take, and the places I had to be that night were already closed for the weekend making the rental that night absolutely useless. The next day I picked up a completely different truck and was not given any instruction for processing, pictures, drop-off time or whathaveyou. When I went to finally drop off the truck, I didn't realize I had to take a picture of the odometer using the app or webpage, even though I took I pic with my phone I could not upload existing pictures from it for some reason. The turned in value of the gas gauge is way less than what I turned it in with as well. I had the gas back to almost 3/4th tank, but it shows it was turned in with less than half a tank, about 8 gallons differnce. I asked multiple times on the phone and in person at the rental pickup location for some kind of compensation since the truck I resevered was not available at the time of pickup, but was just passed on to the next person or just "recorded in my contract", but not one person said anything about recouping my time lost. I still have to make arangements to pick up equipment I needed last Saturday night when I scheduled the original pickup for this upcoming Saturday but I'm not going to be using uhaul. This was such a horrid experience, I hope someone reviews the entire situation to find out all the times the ball was dropped. I've had good experience in the past, but nothing like this. Considering the truck I rented was not available for pickup on the same day as my original request, I hope I am compensated.William S.
Customer did not leave a comment.walter j V.
I booked a dolly to be used during the time that I had used the truck. There was nothing available when we arrived and the guy said that equipment isn't guaranteed. Why would it let me book something if I wasn't availableELIJAH M.
The only thing I can think of is that it would be nice if the location opened before 10:00 AM. But the two men who have handles my rentals there have been a pleasure to deal with -- friendly, calm, helpful people I would be happy to do busness with again.Mary S.
Wonderful customer service the best I've had in a long timeLEAH H.
The truck was filthy dirty. There was old peoples contract in there. There was spilled sticky liquid in the cupholders and all over the floor. I did inform the U-Haul representative when I returned it that it was the dirtiest truck I've ever received from U-Haul. Prior to renting I had an issue with a past due amount which took over an hour to get corrected because I was disconnected several times put on hold and told 5 to 10 minutes and it took 20 to 30 minutes your whole time while customers are waiting sucks eggsTracy M.
Was charged 2 gallons of gas when I returned the truck with the same amount of fuel.Trent V.
Customer did not leave a comment.ALAN B.
Customer did not leave a comment.DruNayia G.
Now, this one is very convenient for me and the help there is friendly and helpful.Daniel C.
Customer did not leave a comment.Kelsey S.
Customer did not leave a comment.Dannielle W.
Customer did not leave a comment.Daniel C.
The guy at the location was super nice and very professional. However, I had reservation to pick up a truck early but the app and wait time to talk to someone is HORRIBLE!Marcus S.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Joseph N.
Customer did not leave a comment.Angela K.
I will never use uhaul again, no where on the site does it say that the insurance waiver is dependent on which vehicle you rent. Most major credit cards will cover this issue in their benefits. I contacted Uhaul customer service on the day of rental to have them explain how this is, and was given the run around, was also told that there were no pickup rentals available within a 15 mile area from my location, I check myself and there was one less than 5 miles away. I will say the staff was friendly.Jim W.
Customer did not leave a comment.Sara M.
Possibly check with the city if you have an already to put a mirror across the street on the pole so that when you're pulling out the trucks don't block your view.MONIQUE W.
Overall great service. Very friendly, not pushy, and knowledgeable. Don't change a thing.Jeffrey B.
The only less favorable aspect of this location is that it's on a small lot and the vehiclees are parked tightly. But that was more than made up for by the friendly helpfulness of the employee handling the rentals.Mary S.
The location is sketchy.....looks like a front for something. Office was filthy. I tried calling them for days leading up to the rental but they never answered and the voicemail box was full. Store did not open on time. Truck had not been cleaned out prior to pick up. Gas tank had about 65 miles worth of gas in it. Upon returning the truck the location was closed almost an hour prior to their posted hours. I would not use this location ever again.Walter M.
Customer did not leave a comment.CLAUDETTE R.
Customer did not leave a comment.Russell H.
The truck had major break issues and they gave meJazmin M.
The person who checked me out was great. Super friendly and quickRyan R.
Check in process took a long time.John H.
Customer did not leave a comment.Glory Y.
Make sure you are checking the back of the trucks before you rent them out. When I got to my location to move I rolled out the blankets to find a gun hidden in the blankets. Not knowing if it was there from the previous owner, or dropped during the night as there was no lock on the back of the truck I took the truck back and exchanged it for a new one.Aaron V.
Other not being open on time everything was fast and efficient.Carlton B.
Customer did not leave a comment.MARQUITTA H.
When we received the Uhaul the seats were cracked, other parts of the interior were also cracked/damaged, the Uhaul barely had any gas, and the Uhaul wasn't clean when we received it. The model was also older so it took us awhile to figure out the mileage. Lastly the tire pressure light was on the whole time, we called the customer service line and they told us to add more air. Once more air was added the light for tire pressure still stayed on. The Uhaul it's self was more difficult to drive than previous models we've used.Ava W.
Customer did not leave a comment.Milton J.
Customer did not leave a comment.Morteza D.
Perfect truck nice people rent from them all the timeWaddell S.
No suggestionsMark B.
Truck was in terrible running condition, very hot ac barely worked. Extremely bumpy ride, truck, issue when truck was slowing down.natisha H.
Customer did not leave a comment.Daniel R.
This staff was nice and helpful. :)Jorge Armando D.
This location wasn't open but the hours on the door said that they should be. I was uncertain about whether or not I completed the drop off correctly. I was also charged an extra $15 for gas when I filled the tank back up to the amount of gas that it said on my contract.Ashley Y.
On time, no problems. Good service.Sergei S.
Customer did not leave a comment.Dakota S.
Customer did not leave a comment.Johnathan B.
I only drive from 77 Lydia to 95 and Holmes ND the gas station and they charged me for 37 miles. Management didn't show me the current miles before I got truck. 37 miles ??? That's upsurd I didn't go more then 5 to 7 milesrahsaan R.
Phone was never answered when I called during business hours. I was also never refunded the security amount. Would not recommend.Daniel S.
U-Haul was good, the movers that helped out as well were phenomenal! Can't recommend them enough!Sara O.
Customer did not leave a comment.ANDREW S.
Small lot, but in and out with no problems. Very efficientGwyn S.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.Nicole C.
The lot was full and I wasn't really sure where to park my Uhaul when returning it so I just guessed and hoped the side of the building was fine.TERYN T.
Customer did not leave a comment.KEVIN A.
Customer did not leave a comment.Lakia P.
Customer did not leave a comment.Christopher F.
Super easy to pick up and drop off and staff was so nice and helpful.Heidi J.
The online process took slightly longer than I expected I wish I could have completed everything before picking up the truck, so all I would have had to do was show the approval screen to pick up when I arrived.Steven M.
Customer did not leave a comment.Teresa L.
Our experience with this location was very good. The representative was very knowledgeable and professional friendly and helpful to find the right rental for our purpose. We will definitely be using this location in the future.sandy S.
Customer did not leave a comment.Cynthia K.
Friendly, informative staff. A great experience.Bryan S.
Customer did not leave a comment.Adam F.
My friend helped me out and got me on my way in no time after dealing with a very mean customer he kept his cool and took care us much appreciated to my friend I forgot your name but thanks a tonBenjamin S.
I was told I would only be charged for one day if I returned the dolly the same day. I returned it, and was charged for 2 days. Received no response to my email about it.Johnathon S.
Customer did not leave a comment.John U.
Customer did not leave a comment.Cecelia K.
Dash board lights don't work at night.Debra H.
Customer did not leave a comment.Dave R.
Service was great. The truck was in terrible shape. Steering was very loose, mirror was broken, interior and cargo space were filthy. The padlock for the cargo door had actually been cut. It did the job, but it was the worst condition I have ever seen a rental truck in.Sarah J.
Customer did not leave a comment.Mohammed A.
Customer did not leave a comment.Lauren B.
Customer did not leave a comment.Linda C.
It didn't have the dolly and pads I requested. I had to spend an hour driving around to another location to get them causing movers to wait an hour. It cost $150 in labor. I WILL NOT USE UHAUL AGAIN.Duane L.
This location was fine and I received good service. Multiple trucks available, but none of them contained a dolly. Very frustrating.Demi S.
Nothing, great experience!Lindsey F.
Customer did not leave a comment.Krissy W.
Customer did not leave a comment.Denese G.
Customer did not leave a comment.John O.
Customer did not leave a comment.Sharon T.
Very easy to pick up and return equipment after hours.Heather N.
The young man that assisted me very helpful and explained everything clearly.Mia S.
Customer did not leave a comment.Bounleua I.
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.STEPHANIE B.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Russell H.
Give customer the items that paid for.Matthew W.
Customer did not leave a comment.shashikanth A.
Customer did not leave a comment.Bob O.
Customer did not leave a comment.Tamara C.
Very easy to access and check in and out the young gentleman working was very knowledgeable and helpful.Kashay H.
This was the worst consumer experience I have ever come upon. Not only was the location hard to maneuver and get anyone to help. The equipment was faulty, and the U-Haul customer service was lacking. Time constraints and expedience to resolve the issue failed miserably. After 7 hours and 27 phone calls my patience broke and I finally got a vehicle to use but I still had to go 25 miles out of my way to pick it up which made the move last until Midnight. I could go on and on but it refuels the anger I experienced on that day.John Robert G.