Nice job.
Scott M.
Customer Reviews for American Remarketing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was in and back in less than two hours.
Linda G.I had ordered a hand truck and moving blankets, but neither were in the truck.
Timothy T.There was a little bit of trash that had been left in the cab, otherwise the van was great and the process was easy enough to do through the app.
Robert W.I work in retail management and so there's one thing I'm always looking for--customer service. This location had it in spades. Absolutely exceptional.
Johanan Z.Service was excellent.
Daniel S.The self check in process didn't work and neither did drop off. Total waste of time, lucky someone was there to help.
Joseph H.All went smooth. I have no complaints very respectful and buisness was very smooth and that's what I like.
Robara I.Even though the office was officially closed the door was unlocked and the service person helped me anyway. Friendly and easy.
Angelia M.The verification process when you get there is a little frustrating. It would be great if there was a way to get the phone calls and such out of the way first so when you get there it doesn't take as long to get the uhaul itself.
Bridget P.The truck was a little smelly, but no big deal. It would be nice to have more room to park vehicles, but again, no big deal, just had to park down the block a bit. The process over all was very easy and kinda fun, but I am in IT so I enjoy things that are automated like this. Thank you! Price was the best motivation for coming to you! Location was 2nd best.
Linda D.When trying to return the u-haul, the website asked for pictures to be uploaded. However the button to upload them did nothing so i was unable to complete the online form.
SEAN W.He knew we were tired and parked the truck for us.
Gayle F.Very good customer service
Rashawynda S.Reat customer service
Unekeia T.It was hard to find the truck. It was closed on a Sunday so there was no one there to help
NOAH C.Your website for remote checkin is horrible. With 5G coverage would not stay loaded, would not upload pictures, Thank goodness owner was there early. Website disaster
Mark S.Very nice customer service.
Leah F.Everything was smooth and quick, service was excellent. Great job
Susan T.Person running the place was great, very friendly and helpful.
Frank C.None- They were quick and courteous!
LINDSAY L.parking lot was difficult to navigate. very little parking available to return truck.
Anne W.The team at American remarking are awesome. Wouldn't hesitate to do business with them again.
Nick B.The location was fine. My experience with the Uhaul app and check in was terrible. It makes the customer do all the work that employees are usually there to do. I was 40 minutes late to meet movers and had to pay them for more time. 24/7 pick up is not a good idea.
STEVEN M.Your app doesn't work at all. It refuses to let you go to the next stage when you try to take the picture.
Alexander V.Acknowledged quickly and account quickly settled
JOYCE S.Was an efficient process with texts and emails. Thanks!
Joseph H.After U-Haul switched my original reservation 4 times, I didnt find out until time to return that my drop off location was switched to my original pickup location. Not sure how that error occurred, but after informing the person at my preferred drop off location that I took it to, he informed me to call the 1-800 number and plan to sit on hold...good luck.
Kyle S.When we got there we received a van that had been tagged with graffiti. We returned the van EXACTLY as we received it. We moved a few pieces of furniture. Did not drink or eat in the van and still were charged a $25 cleaning fee. Really? Don't think doing a mobile pick-up and drop off is a good thing. Apparently the company thinks it is an easy way to get some extra money on charges that should not be there.
Melissa M.Renting a UHaul is stressful. This rental spot is amazing. Wonderful customer service!
Peter W.The facility was closed although posted hours should have been open. Posted phone numbers went to voice mail box that was full. The space was limited for drop off. Had to disconnect and leave trailer by myself. Extremely poor service
JOYCE S.Drop off area could be a little easier. I don't know how you manage to park all those trucks so efficiently, but it was difficult for me to wiggle the truck into the open spot myself.
Aaron J.People at location were great. Your app does not work for early check in and no one answers your phones. Tell people call store for reservations DO NOT use your app or 800 phone lines.
Robert E.Easy
GARY B.There needs to be better communication about needing to fuel the car before returning it.
Rebecca V.Waited for 45 min on hold only to find out the key to the truck was down the street at the desk instead of in the lock box.
Stephen F.Location was great a bit tight getting the truck in and out but can't change that. App was terrible. It took forever to upload pictures and wouldn't even work to return the truck
Nathan H.Always a positive experience renting from this location! The owner is very friendly & prompt with the check-in & check-out process.
Elizabeth F.The lack of interest, professionalism, and pride in service was so lacking when picking up the equipment which wasn't accurate to my order to begin with only to be followed by accusations of damage previously listed as being my fault that I will NEVER use a secondary company with U-Haul branded trucks. It was nothing like my previous experiences over the years and I have used U-Haul multiple times over the years since 2007.
Beverly B.Hello, The app needs a lot of work. It was not a good experience overall due the app (check in time) and not having one my dollies not given to me.
Ahmed S.talk to the seller about giving full instructions on what to do when you drop off the uhaul after hours. i was not informed that i had to go onto a website,take pictures and confirm my milage after the usage
DaeySiamoyn C.Truck bed was filthy.
Jack H.We dropped off after hours-- I was disappointed that when I called them on Monday during their open hours and left a message for someone to call me, they NEVER did.... So we did not interact with any staff. Location was really close to where we moving so that was nice...
DIANE K.Amazing experience
Mohammed A.The van needed cleaned. I couldn't see through the bug hits in the windshield even after I stopped at the gas station to scrub it.
John D.Easy automated pickup
Rick B.Repaint the outside of the truck, there is graffiti on it and it was missing the dolly I had requested.
Josie J.I
NARESH P.We didn't even end up moving anything just drove the truck back to the store and parked it..
Candice A.The process was great. But the location was challenging (condition of the parking lot, incredibly busy street)
Laura P.The BEST truck rental experience I have ever had. The location was excellent in every way. The only problem was beyond their control. I ordered a dolly. The location says they do not normally carry dollies and that their inventory is monitored when customers place orders. It would have been nice to know in advance that no dolly would be available. Not their fault. Again, the BEST truck rental experience (even without the dolly) and I would highly recommend them to anyone! Thanks!
Kay A.Very friendly and helpful while moving. It was nice to worry about one less thing. Thank you!
Keeva H.Fast and professional
Gregory T.