Customer Reviews for American Remarketing
(U-Haul Neighborhood Dealer)

Rating:

3.0

Automated drop off site. Doors locked. Very small lot. I could have used a little help. I'm the one that picked it, so I should have done a bit more research

Rating:

5.0

The folks at AR are super nice and very upfront with the charges and what's expected. It's been a long time since I've needed a UHaul and these people made it easy.

Rating:

3.0

We struggled to check in because of poor wifi connection.

Rating:

1.0

Cellular service in the area did not work. My phone’s battery died from using the app to send pictures for the U-Haul which kept erroring out on upload after multiple attempts of taking pictures, waiting 5-6 minutes, retaking photos, attempting to send photos, and cycling over and over again. The location is also not open at the listed hours.

Rating:

5.0

The owner here is a true professional and a great representative for U-Haul. He provides great customer service! Thank you!

Rating:

1.0

the truck was reserved for 8am the store didnt open until 10am, then i could not rent the ttruck because it had hole in gas tank i am very mad

Rating:

5.0

Absolutely nothing!! American Remarking is the best place in town to rent a U-Haul!!! Fast, almost no wait!

Rating:

1.0

The equipment was dirty, there was barely in service and no wifi that affected our checkout and check in process bc the site kept crashing. The break on the truck was difficult to use and the mirrors couldn’t be adjusted unlike other trucks we had before from Uhaul. The owners were nice but they didn't follow their business hours (they were gone before 4 o’clock and their hours said they’d be open until 6)

Rating:

5.0

Great location and awsome staff

Rating:

1.0

Paid what I thought was going to be $85 to rent a truck for what would have taken a couple hours. Truck had ZERO oil. Meaning the low engine oil light came on 3 minutes after I picked up the truck and despite being in a hurry I stopped and called the office - no answer. Bought a quart of oil with my own money - still wasn’t registering there was ANY oil in the truck. Had to call roadside assistance and waste 2 hours - they put 5 more quarts of oil in. Finally got on my way. I didn’t get reimbursed for the oil I bought even though I downloaded an app and went through the trouble of uploading my receipt - AND as a thank you - I didn’t get a discount… no I got charged ANOTHER $15 for additional mileage. Sigh.

Rating:

3.0

Make sure the vehicle is clear of trash in the cab and clean exterior.

Rating:

3.0

Don't have much to say about this place as we never interacted with any personnel upon drop off. The shop remained closed for ~4-5 days due to weather, so we just dropped the uhaul off and put keys into drop box. We did get a bill for cleaning as we did not remove the tissues and garbage left from previous renters as we did not want to touch dirty tissues and medications.

Rating:

2.0

There were no dollies even though I paid for two, and I only got 6 furniture pad even though I paid for a dozen.

Rating:

5.0

I was very pleased with this location. I made a last-minute reservation online and when I showed up it was all ready. The man at the front desk was very nice and helpful. Would definitely use Again.

Rating:

1.0

Truck was dirty and back of truck had a lot of garage still inside

Rating:

5.0

They are the best. No issues at all!

Rating:

2.0

I reserved a truck, moving dollies, moving pads and mattress covers from this location. When I went to pick up the truck, there were no moving pads or mattress covers. We had to spend time and money driving to another location to pick up what we needed. I will not be recommending this location to rent from.

Rating:

2.0

Unprepared for my reservation. Did not have furniture pads in stock, requiring me to drive to another location to get, delaying my load crew from beginning on time, which cost me an additional hour of their service unnecessarily.

Rating:

5.0

Everything was perfect. The person that helped me was very kind and helpful. I’ve always rented trucks from Uhaul and it’s always been a good experience.

Rating:

5.0

We only used the drop off service at the Kansas City location, as they were already closed. We did not go inside or interact with personnel there, because we have to choose yes or no for those questions I chose yes. The drop off process was easy to use, and a confirmation email was sent confirming that the return had been completed.

Rating:

4.0

The guy at this location is great. The truck I had was older and the steering was a little loose, but overall it wasn’t that bad. I would rent from here again.

Rating:

5.0

This my go tonn be location regardless of where I’m moving stuff to/from! I’m. Ever rushed through the process and all my questions if any get answered ( I’m use to the same person so I usually don’t have many questions lately)!!

Rating:

5.0

The person who helped me was quick, courteous, and helpful. The vehicle was cleaner than expected and had all the features that made it easy to drive. I would definitely use this business again if the need arose.

Rating:

3.0

The fuel filter was clogged making it difficult to fill up with gas at each stop.

Rating:

5.0

This location consistently exceeds my expectations. I'm very impressed with the ease doing business here.

Rating:

4.0

Great customer service!! Which was very much appreciated. Most definitely a step above the others I have been to. Thank you

Rating:

3.0

The truck was very filthy. I seen roaches up front, it smelt like pee and it was very dirty.

Rating:

3.0

Paid for an appliance dolly but did not get one in the truck, truck was fine and everything else was good.

Rating:

4.0

Have a live CSR in person to help.

Rating:

5.0

It was closed so we turned the truck via the website.

Rating:

1.0

Extremely dissatisfied. Went a total of 9 miles with 5 witnesses present, but was charged for 26 miles. I will be challenging the credit card charges and intend to leave poor reviews everywhere possible in the hopes that it drives an unsavory character out of business.

Rating:

5.0

Very Friendly and Helpful. Helpful in answering all MY Questions…. Super Fast and Will them in the future ..,👍🏻🇺🇸😊🍺😎

Rating:

4.0

The drop off location was fine, though no one was there. Due to the small parking lot, it was not possible to get great pictures for what was required on the app (the trucks were too close together).

Rating:

5.0

Great job. I still owe $40 but I can’t get the store to call me back.

Rating:

3.0

I can't comment on drop off personally as I did not deal with anyone.

Rating:

3.0

The return website didn't work. It wouldn't save the pictures I took. Very frustrating. The location wasn't open when we returned the truck so can't comment.

Rating:

5.0

Everything was great. Very pleasant and easy manager to work with. We’ll be back

Rating:

3.0

I ordered a dolly for my move which was a $7 additional fee, when I picked up the U-Haul I discovered there was no dolly on the truck. The business I picked up from was closed but I did contact U-Haul customer service. I spoke to Bianca Rosales, Reference Id #4998919.

Rating:

3.0

Trying to get checked in on the website was horrible because the WiFi reception in that area of town is bad. And because you have to be within so many feet of the location it was challenging. As I moved further away from the location I could get better WiFi but then I wasn’t close enough

Rating:

2.0

Mow the grass for the field the truck was parked in.

Rating:

5.0

Friendly and kindness

Rating:

4.0

Nothing

Rating:

5.0

The only drawback to this location is that it is much farther from our house than the site I originally chose. U-haul changed the location with no notification other than just listing the address in one of the emails they sent. I almost missed the change. The U-Haul APP is TERRIBLE! The location wasn't open at my designated pick up time and I spent 45 minutes trying to get the self-checkout to work with no luck. When the agent arrived he was great to work with and said all my information was in the system already. He didn't know why they wouldn't process it. I wouldn't have mattered as there was a returned truck parked in front of mine, so I would have had to wait anyway.

Rating:

5.0

Pickup was quick, easy and pleasant. Clean truck.

Rating:

5.0

No dolly available, but I had no problems at all with the service and staff!

Rating:

3.0

Don’t put keys to 2 different vehicles in the same lock box. I had to drive back once I discovered this had happened.

Rating:

4.0

One of the tire was low when I got the car and the system to give the car back isnt the best but its a great experince overall

Rating:

5.0

Friendly and fast. No issues or concerns.

Rating:

3.0

The mobile app was very slow. The drop off procedure was lengthy and the pictures took forever to upload.

Rating:

2.0

I ordered a utility dolly and a regular dolly and neither were in the truck.

Rating:

2.0

Mobile app never had pick up truck button and had to call customer service. No pads or appliance dolly was with my rental as requesyed

Rating:

1.0

The location was closed during my pick up time and there was no instruction on how to pick up when the location was closed. We came to pick up at 1pm and no one was there. We also requested a dolly and blankets and did not receive those either. We were charged for them though! This was a poor experience and I will not be using this location again.

Rating:

5.0

Very courteous and helpful staff.

Rating:

3.0

I did not receive my blankets I ordered & paid for.

Rating:

3.0

Wish when we checked out they guy didn't just rush through the process. He was hard to understand and made it difficult to figure out what was needed on our end.

Rating:

1.0

The equipment was not in the truck and when sent to another location in Overland Park - we were greeted with hostility, made to wait 35 + minutes and was not met with any customer service.