The equipment was dirty, there was barely in service and no wifi that affected our checkout and check in process bc the site kept crashing. The break on the truck was difficult to use and the mirrors couldn’t be adjusted unlike other trucks we had before from Uhaul. The owners were nice but they didn't follow their business hours (they were gone before 4 o’clock and their hours said they’d be open until 6)
Ava W
American Remarketing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64114
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Customer Reviews
- 4.0 Average Customer Rating
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Great location and awsome staff
MAURICIO LPaid what I thought was going to be $85 to rent a truck for what would have taken a couple hours. Truck had ZERO oil. Meaning the low engine oil light came on 3 minutes after I picked up the truck and despite being in a hurry I stopped and called the office - no answer. Bought a quart of oil with my own money - still wasn’t registering there was ANY oil in the truck. Had to call roadside assistance and waste 2 hours - they put 5 more quarts of oil in. Finally got on my way. I didn’t get reimbursed for the oil I bought even though I downloaded an app and went through the trouble of uploading my receipt - AND as a thank you - I didn’t get a discount… no I got charged ANOTHER $15 for additional mileage. Sigh.
LISA PMake sure the vehicle is clear of trash in the cab and clean exterior.
ARTHUR MDon't have much to say about this place as we never interacted with any personnel upon drop off. The shop remained closed for ~4-5 days due to weather, so we just dropped the uhaul off and put keys into drop box. We did get a bill for cleaning as we did not remove the tissues and garbage left from previous renters as we did not want to touch dirty tissues and medications.
JOHN S