Customer Reviews for American Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Secure Storage

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Heidi F. on

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I required a cargo van for a Sunday moving event. Made my reservation over the phone with a live customer service rep on noon Saturday understanding that the business hours are closed on Sundays. Was given details as to the after hours pick up and drop off. Seemed simple. Fast forward to picking up my uhaul vehicle Saturday night with the plan to return Sunday p.m. Got to the location 6 p.m. and made sure to have my cellphone locator turned on. Followed all the steps to gain access to the key box. Website kept bringing me back to the home page. Said I had no reservations even though I had my confirmation # in the system! Called the traffic rep. He was condescending at best. Seemed like he was thinking that I didn't know how to navigate the website. It is now dark, raining and cold. The location was far removed from town and I was beginning to feel uneasy about this parking lot. Pitch dark here with just one flickering light over the lock box made the whole scene quite disturbing. It's now 7 p.m. and the customer service rep was beginning to sound very frustrated ( as was I) there was no "pick up my truck" anywhere on the website. Service rep admitted he'd never done this after hours pick up so after an hour he said he was going to transfer me to someone else. It's now 7p.m. I'm ready to give up out of frustration. My husband is texting wondering what's going on. I'm in tears feeling like somehow I am screwing this "simple process" up. I'm still waiting to be transferred to a different customer service rep. Who never comes on line. I've been disconnected! I call the traffic number again and no one answers because they close at 7. Feeling like the rep who couldn't help me over the hour we were on line together wanted to go home and just disconnected. Must have had plans for his Saturday night....I gave up and drove back home without my uhaul van. My husband then called your help line and spent yet another HOUR on hold waiting for assistance. Finally got a very helpful woman on line who found the problem. Had nothing to do with me or my lack of understanding the process. Someone from Uhaul had not entered something for the original reservation. We waited until the next morning to go back and everything worked as it should have. This experience was very time consuming and I was made to feel like an idiot when it clearly was not any fault of my own. Will not recommend sending customers out after hours until your service reps understand the process themselves!!!! Ugh.

Logan M. on

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The staff was kind and friendly, and I felt like I was listened to. That being said, the instructions for retrieving the u-haul were vague at best. The rental was scheduled for 7am, and I didn’t get to retrieve it until someone was on site at 9am. The cab and storage area of the U-Haul stank of marijuana, and it subsequently made our furniture and belongings stink as well. Two stars, filthy rental, vague instructions, friendly service.

Daniel M. on

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Personal was kind and attentive.

Daniel C. on

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Counter person was only going to allow 41 miles for move to eagle point. Had to argue to increase miles to 61. The google map between two points is not applicable. You need to allow miles to get to moving address & gas station.

Laurie S. on

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Janet N. on

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James K. on

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George A. on

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Website says queen mattress and box spring fit in van. Costco ones fit only with severe effort by four people. Two had a rough time getting them out. Bolt protruding from jack area nearly tore the mattress. It could cause injury. If it was my van I would fix that Day One.

tony S. on

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Michele H. on

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Michael D. on

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Clifford M. on

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Karen T. on

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Check-in and return processes were quick and easy. Thank you.

Michael H. on

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No need for improvement.

Kevin S. on

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Michael H. on

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No improvement needed here either. Thank you.

ROBIN H. on

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Good customer service on both ends.

Marilee D. on

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No problem with drop-off. Donna was helpful to give us a phone call later in the day letting us know that the truck turn-in was fine so we didn't need to worry about any communication to the contrary. Appreciated her thoughtfulness in going the extra mile to notify us.

Kathy J. on

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My truck storage area left a smell on all clothing items. All clothing ,bedding etc. Had to be washed....

David P. on

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Too hard to enter/exit roadway. Was supposed to pick-up truck @ Milbank location.

Curtis M. on

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Bryce F. on

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Great service. Courteous people to deal with.

Glen D. on

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mark D. on

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You guys rock. Thanks for over 5 years of service.

Erik G. on

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Chase L. on

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Jennifer H. on

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Easiest time I've ever had renting a Uhaul hands down.

Caree C. on

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ed R. on

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Thanks for being open on Saturday late afternoon.

Kevin P. on

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Patricia H. on

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Andrew P. on

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