Customer did not leave a comment.Doris G.
Customer Reviews for American Secure Storage
(U-Haul Neighborhood Dealer)
Grants Pass, OR 97526
(All trailers need to go to the top)
Services at this Location:
9 am - 11:30 am / 12:30 pm - 5 pm
- Saturday9 am–3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer M.
Most helpful, courteous!Shyna D.
Customer did not leave a comment.Jeff C.
Nothing everything worked like clockworkthomas W.
Customer did not leave a comment.Jaymie R.
Customer did not leave a comment.Gina B.
Customer did not leave a comment.Mary M.
Ken is wonderful and very accommodating.Margaret W.
Customer did not leave a comment.Carol K.
Customer did not leave a comment.suzanne M.
The store I was supposed to turn the truck into had too much inventory and they sent me to a near by store instead. I didn't have any issues other than driving maybe 10 minutes to the other location. Turn in was just a simple leave the keys and I'm done which was nice.Tim K.
Customer did not leave a comment.Gene B.
Customer did not leave a comment.Tim P.
At American Secure Storage they have Excellent customer service and always go out of there way for the customerDEBORAH H.
Promised a one day rental if i had the trailer back at the opening of the next morning. Did not happen. Got up early to unload the trailer had the trailer there at 9am thats when this store opened. Did not honor promise. Untrustworthy.Arthur W.
Customer did not leave a comment.Julie A.
Very helpful and friendlyJames O.
We had to extend our pickup rental four or five times, and this was such a smooth experience and the owners were great to deal with. Would highly recommend this location/owners!Michelle D.
Customer did not leave a comment.Alexeev J.
Customer did not leave a comment.Kent N.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Terrance S.
Customer did not leave a comment.John M.
We did the self drop offâ€¦.Jeremy B.
I locked the key in the truck as I have done with other U-Haul dealers. I looked for a key drop and didn't see one . The owner was on the phone and also helping me . I don't remember him telling me about the key . I got a very angry email from him . I told him I assumed they would have a second key . He then sent me another email telling me how ridiculous that was and some more ridiculing . . Then I got my bill 133 .00 for 2 day rental of the pick up truck very little miles and a full tank I also bought insurance I asked him to break it down for me . Another hostel email telling me he charged 30 dollar cleaning fee for the key . I think this is wrong and his attitude was unnecessary. Will never use him again and will tell my friends about this experience . I am a 70 year old woman and did not have a good experience as I have always using U-Haul. I have used them many times over the years.Lesley B.
There were no attendants on Sunday when I dropped the truck off. I wasn't sure where to park because there were no instructions just a key drop box.Patricia R.
Had to wait on dealer to talk to corporate uhaul guy while standing in 100 degree sun for 15 minutes. Corporate dude should've put the customer first.john A.
Truck was OK, but a junker.john A.
Customer did not leave a comment.Shawna S.
AMAZING rental experience! So clean, great truck, flexible on the timing, and great communication! Been renting from American Secure Storage for probably ten years and highly recommend even more this year than before!ALLISON M.
This uhaul dealer was OUTSTANDING!!! I can't say enough about them. I'm not sure that they can get any better. Thanks to them for an easy and dedicated customer service.Kelli D A.
The only problem was going to two seperate locations to pick up truck, then to pick up car dolly but it was understandable..You went above to find us what we needed tho even if alittle inconvenient..we appreciate your VERY friendly people at both locations!!Dianna L.
Customer did not leave a comment.Wayne T.
Customer did not leave a comment.Hector O.
Very happy with my reservation and experience at the highland U-Haul location. The owner was very helpful, very informative, and took the time to address my questions. I would definitely rent from this location again.Anthony T.
Customer did not leave a comment.Anthony T.
Greeted with a smile. My reservation was not what i expected, but the man at the front was quick to solve my problem and get me on my way.KEith N.
Make sure the location business hours are clear. I requested a 8AM pick-up and the location didn't open until 9AM.Victor B.
Easier to get toDawn W.
Driver handle was very wet and vehicle smelled like cigarettes.Cynthia O.
They were exceptionally helpful and accommodating. Ken was so great. He made a stressful situation easy...I am so thankful! I was actually shocked to find a business owner so helpful...pleasantly shocked!Barbara R.
I reserved at 15' truck when I got there I was told they did not have it because it was not returned on time. I asked if she could see if another location had them she called and they told her no and they spent the next twenty minutes talking about the weather and such. After that I was handed the keys and told it was one of the two trucks outside. After taking the entirely too big truck and returning it I see that I was billed extra because it was a bigger truck. I feel they should have honored the rate for the smaller truck being it was not my fault and I assure you I did not want to drive such a big truckNeyshia H.
Great customer service.dana K.
Customer did not leave a comment.MARK D.
Customer did not leave a comment.Rich S.
Customer did not leave a comment.THOMAS S.
The only thing I was unhappy about was the windshield was slimy and wipers could keep window clean and breaks were not working properlyBRION KYL D.
Customer did not leave a comment.Kristy H.
Customer did not leave a comment.WILLIAM H.
Uhaul can stop price gouging customers just because they can.....I had a price quote from uhaul for $700 for a small trailer and then 3 days later when I was gonna pick it up they changed the price to $1500 because it was in high demand....I think that's bullshit and I will never use uhaul again.......the way covid is affecting everyone and uhaul just takes advantage of it and abuses it.....fuck uhaul!!Adam R.
I swept out the back and made sure the front had no garbage in it and they still charged me $10 for cleaning. That's bullshit. Don't use this location the lady is a ripoff and she's really a not a nice person.Robert R.
Great customer service. Very accommodating and helpful. Thank you American Storage.Linda G.
Nothing! Them best experience I ever had renting a U-Haul. The gentleman that helped us today was amazing!BONITA B.
Customer did not leave a comment.ISMAEL R.
Customer did not leave a comment.BRYAN O.
Customer did not leave a comment.PETER JOSEPH K.
I would recommend this location highly. They were SO nice and were willing to help whenever possible.Michael S.
Everything went as expected.David H.
The truck steered like crap can't believe you would send a truck out like thatRANDY B.
Customer did not leave a comment.Jonah M.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.MARK D.
I was rented a 12x6' utility trailer for a 350 mile riund trip. And the trip back aone of the tites shredded diwn to the tim. I waited almost 3 hrs on the side of I-5 with my 12 year old , in a remote location,in a thunderstorm for Uhaul to send someone with another tire. There was no restroom or food or water to be had anywhere near us. Then I found that my battery had gone dead due to having my flashers on on during the wait. I called AAA but they never came due to being unable to pin down my location. A local fellow did stop and gave my battery a jump, and I was lucky he was a good person, but it was already dark and I was 4 hours late leaving that lication and had to let my uploading help know I would not be showing up on time . I didn't get home until 1:30 a.m. and had to unload the trailer the next day by my self The technition told me the tires on that trailer were 11 years old! That is not only shoddy maintenence, it could have resulted in our being injured or killed! I gave request a full refund of my rental fee, but have heard NOTHING from the company. Orofut is no excuse to firego proper maintenance and safety. Playing Rymussian Roulet with the lives of your customers that trust that you are providing well maintained equipnebt as rentals is inexcusable.Pamela H.
Customer did not leave a comment.STEVEN RICHARD D.
Customer did not leave a comment.JOLEEN LYNAE B.
Customer did not leave a comment.YOU B.
great staffHarold S.
Customer did not leave a comment.Blaine C.
It saved us!! Kind, and efficient I can't think of anything to improve or experience!! Thank you so much for being there.MICHAEL B.
Customer did not leave a comment.Sandi H.
Gals were great. Excellent service.hannah C.
very acomadating and nice people too.TIMOTHY NEIL S.
I was charged $20 for an "after hours" drop off, why does it cost $20 to leave a key in a box? I had to hook up and unhook the trailer by myself. I had an appointment at noon but was called and told I had to be there either BEFORE noon or AFTER 3:30. Why allow me to reserve it at NOON then?RONALD RAY T.
Customer did not leave a comment.Beau S.
Very nice customer service and she's helps me understand what I'm doing. Thank you.SUE X.
Customer did not leave a comment.CARL RAY C.
To rent a 26' from Redding CA to Casper WY was $6,400....I drove 3-1/2 hrs oneway to Grants Pass OR from Redding CA to pick up a 26' truck for $1,700....what's wrong with problemRANDY D.
The woman at the front office could not have been any less friendly. At pick up or drop off. She seemed irritated with everyone, she was short in her reply's and when I asked about one thing on the receipt she said she couldn't read it without her glasses and walked away. At pick up I was 5 min early, for a 9 am pick. It was raining. I had not been here before. So I rang the call box a few times because I couldn't get in through the gate. She came out and said she had to get set up first, that she didn't open til 9. The truck floorboards were muddy, which is fine because it rains here but the steering wheel was filthy with grime and the dash was dusty like it hadn't been wiped down in forever. If uhaul doesn't allow people in her little office because of covid, then perhaps they could wipe the cab down between rentals because of covid. Also I was charged a $14 safe move fee which I'll be calling about because I declined all coverage because my insurance covers me.DONNA M.
Customer did not leave a comment.Martin S.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.lyle T.
Customer did not leave a comment.Ryan M.
The vehicle was pretty clean (Not filthy!) i understand that at the pickup location they had to scramble to get the vehicle and trailer from another location, due to the one that was supposed to be there was delay by the previous renter. All in all a great experience!Donald B.
Very nice staff. I couldn't be more pleased!Christopher S.
Customer did not leave a comment.Tamara V.
The truck must've been used for a marijuana shipment because it stunk like marijuana....The store clerk did amazing job she was the fastest U-Haul clerk I've ever had in my lifeCHRIS J.
Customer did not leave a comment.EZEQUIEL L.
Why would You charge me for cleaning the most disgusting stinky, dirty truck that has obviously never been cleaned before. I left absolutely 0 mess.why you steal from me with your bogus charge?WILLIAM L.
Donna was very gracious and helpful amidst our horrible Rental Truck Pick-up. She assisted us when arriving to drop off, it went very smoothly.John H.
Inside cab was just dirtyDaryl J.
Excellent service!James T.
Eggs Benedict would be nice,the nest time I Rent..Dan S.
Customer did not leave a comment.Christina C.
Customer did not leave a comment.Russ K.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Jesse M.
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