Customer did not leave a comment.ISMAEL R.
Customer Reviews for American Secure Storage
(U-Haul Neighborhood Dealer)
Grants Pass, OR 97526
(All trailers need to go to the top)
Services at this Location:
- Monday - Friday:
9 am - 11:30 am / 12:30 pm - 5 pm
9 am - 4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRYAN O.
Customer did not leave a comment.PETER JOSEPH K.
I would recommend this location highly. They were SO nice and were willing to help whenever possible.Michael S.
Everything went as expected.David H.
The truck steered like crap can't believe you would send a truck out like thatRANDY B.
Customer did not leave a comment.Jonah M.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.MARK D.
I was rented a 12x6' utility trailer for a 350 mile riund trip. And the trip back aone of the tites shredded diwn to the tim. I waited almost 3 hrs on the side of I-5 with my 12 year old , in a remote location,in a thunderstorm for Uhaul to send someone with another tire. There was no restroom or food or water to be had anywhere near us. Then I found that my battery had gone dead due to having my flashers on on during the wait. I called AAA but they never came due to being unable to pin down my location. A local fellow did stop and gave my battery a jump, and I was lucky he was a good person, but it was already dark and I was 4 hours late leaving that lication and had to let my uploading help know I would not be showing up on time . I didn't get home until 1:30 a.m. and had to unload the trailer the next day by my self The technition told me the tires on that trailer were 11 years old! That is not only shoddy maintenence, it could have resulted in our being injured or killed! I gave request a full refund of my rental fee, but have heard NOTHING from the company. Orofut is no excuse to firego proper maintenance and safety. Playing Rymussian Roulet with the lives of your customers that trust that you are providing well maintained equipnebt as rentals is inexcusable.Pamela H.
Customer did not leave a comment.STEVEN RICHARD D.
Customer did not leave a comment.JOLEEN LYNAE B.
Customer did not leave a comment.YOU B.
great staffHarold S.
Customer did not leave a comment.Blaine C.
It saved us!! Kind, and efficient I can't think of anything to improve or experience!! Thank you so much for being there.MICHAEL B.
Customer did not leave a comment.Sandi H.
Gals were great. Excellent service.hannah C.
very acomadating and nice people too.TIMOTHY NEIL S.
I was charged $20 for an "after hours" drop off, why does it cost $20 to leave a key in a box? I had to hook up and unhook the trailer by myself. I had an appointment at noon but was called and told I had to be there either BEFORE noon or AFTER 3:30. Why allow me to reserve it at NOON then?RONALD RAY T.
Customer did not leave a comment.Beau S.
Very nice customer service and she's helps me understand what I'm doing. Thank you.SUE X.
Customer did not leave a comment.CARL RAY C.
To rent a 26' from Redding CA to Casper WY was $6,400....I drove 3-1/2 hrs oneway to Grants Pass OR from Redding CA to pick up a 26' truck for $1,700....what's wrong with problemRANDY D.
The woman at the front office could not have been any less friendly. At pick up or drop off. She seemed irritated with everyone, she was short in her reply's and when I asked about one thing on the receipt she said she couldn't read it without her glasses and walked away. At pick up I was 5 min early, for a 9 am pick. It was raining. I had not been here before. So I rang the call box a few times because I couldn't get in through the gate. She came out and said she had to get set up first, that she didn't open til 9. The truck floorboards were muddy, which is fine because it rains here but the steering wheel was filthy with grime and the dash was dusty like it hadn't been wiped down in forever. If uhaul doesn't allow people in her little office because of covid, then perhaps they could wipe the cab down between rentals because of covid. Also I was charged a $14 safe move fee which I'll be calling about because I declined all coverage because my insurance covers me.DONNA M.
Customer did not leave a comment.Martin S.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.lyle T.
Customer did not leave a comment.Ryan M.
The vehicle was pretty clean (Not filthy!) i understand that at the pickup location they had to scramble to get the vehicle and trailer from another location, due to the one that was supposed to be there was delay by the previous renter. All in all a great experience!Donald B.
Very nice staff. I couldn't be more pleased!Christopher S.
Customer did not leave a comment.Tamara V.
The truck must've been used for a marijuana shipment because it stunk like marijuana....The store clerk did amazing job she was the fastest U-Haul clerk I've ever had in my lifeCHRIS J.
Customer did not leave a comment.EZEQUIEL L.
Why would You charge me for cleaning the most disgusting stinky, dirty truck that has obviously never been cleaned before. I left absolutely 0 mess.why you steal from me with your bogus charge?WILLIAM L.
Donna was very gracious and helpful amidst our horrible Rental Truck Pick-up. She assisted us when arriving to drop off, it went very smoothly.John H.
Inside cab was just dirtyDaryl J.
Excellent service!James T.
Eggs Benedict would be nice,the nest time I Rent..Dan S.
Customer did not leave a comment.Christina C.
Customer did not leave a comment.Russ K.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Jesse M.
Customer did not leave a comment.jane P.
Customer did not leave a comment.Gary H.
not sure if there is anything you can do....David G.
The online check out and in didn't work appropriately.Lorrie P.
It was all pretty easyZacheriah S.
Very helpful to me and my helperTony G.
They said there was a quarter tank of gas. When we pulled out from there facility...off of a hill slant, there was only 1/8 of a tank. Brought it back with half a tank...and was told we dont discount for that.Ryan G.
The person who helped me was great and very helpful. We spoke about having the drop off in Weed CA at the Liquor Warehouse.Julia F.
Customer did not leave a comment.Summer A.
You picked at every charge you could I can not believe an in town one day uhaul could ever charge this much!! Your location is a scam! Amongst that your customer service is non existent between phone and email! I will make sure everyone knows to pick a different location! I hope you enjoy your holidays! 200 for a day rental your a jokeJoshua C.
Customer did not leave a comment.Seth H.
Smelled strongly of marijuana/cigarettes in cab and a little in cargo area. Hope that helps. :)BRYAN H.
The initial site on crater lake hwy medford overcharged me greatly for a hitchLance L.
I required a cargo van for a Sunday moving event. Made my reservation over the phone with a live customer service rep on noon Saturday understanding that the business hours are closed on Sundays. Was given details as to the after hours pick up and drop off. Seemed simple. Fast forward to picking up my uhaul vehicle Saturday night with the plan to return Sunday p.m. Got to the location 6 p.m. and made sure to have my cellphone locator turned on. Followed all the steps to gain access to the key box. Website kept bringing me back to the home page. Said I had no reservations even though I had my confirmation # in the system! Called the traffic rep. He was condescending at best. Seemed like he was thinking that I didn't know how to navigate the website. It is now dark, raining and cold. The location was far removed from town and I was beginning to feel uneasy about this parking lot. Pitch dark here with just one flickering light over the lock box made the whole scene quite disturbing. It's now 7 p.m. and the customer service rep was beginning to sound very frustrated ( as was I) there was no "pick up my truck" anywhere on the website. Service rep admitted he'd never done this after hours pick up so after an hour he said he was going to transfer me to someone else. It's now 7p.m. I'm ready to give up out of frustration. My husband is texting wondering what's going on. I'm in tears feeling like somehow I am screwing this "simple process" up. I'm still waiting to be transferred to a different customer service rep. Who never comes on line. I've been disconnected! I call the traffic number again and no one answers because they close at 7. Feeling like the rep who couldn't help me over the hour we were on line together wanted to go home and just disconnected. Must have had plans for his Saturday night....I gave up and drove back home without my uhaul van. My husband then called your help line and spent yet another HOUR on hold waiting for assistance. Finally got a very helpful woman on line who found the problem. Had nothing to do with me or my lack of understanding the process. Someone from Uhaul had not entered something for the original reservation. We waited until the next morning to go back and everything worked as it should have. This experience was very time consuming and I was made to feel like an idiot when it clearly was not any fault of my own. Will not recommend sending customers out after hours until your service reps understand the process themselves!!!! Ugh.Heidi F.
The staff was kind and friendly, and I felt like I was listened to. That being said, the instructions for retrieving the u-haul were vague at best. The rental was scheduled for 7am, and I didn't get to retrieve it until someone was on site at 9am. The cab and storage area of the U-Haul stank of marijuana, and it subsequently made our furniture and belongings stink as well. Two stars, filthy rental, vague instructions, friendly service.Logan M.
Personal was kind and attentive.Daniel M.
Counter person was only going to allow 41 miles for move to eagle point. Had to argue to increase miles to 61. The google map between two points is not applicable. You need to allow miles to get to moving address & gas station.Daniel C.
Customer did not leave a comment.Laurie S.
Customer did not leave a comment.Janet N.
Customer did not leave a comment.James K.
Website says queen mattress and box spring fit in van. Costco ones fit only with severe effort by four people. Two had a rough time getting them out. Bolt protruding from jack area nearly tore the mattress. It could cause injury. If it was my van I would fix that Day One.George A.
Customer did not leave a comment.tony S.
Customer did not leave a comment.Michele H.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Clifford M.
Check-in and return processes were quick and easy. Thank you.Karen T.
No need for improvement.Michael H.
Customer did not leave a comment.Kevin S.
No improvement needed here either. Thank you.Michael H.
Good customer service on both ends.ROBIN H.
No problem with drop-off. Donna was helpful to give us a phone call later in the day letting us know that the truck turn-in was fine so we didn't need to worry about any communication to the contrary. Appreciated her thoughtfulness in going the extra mile to notify us.Marilee D.
My truck storage area left a smell on all clothing items. All clothing ,bedding etc. Had to be washed....Kathy J.
Too hard to enter/exit roadway. Was supposed to pick-up truck @ Milbank location.David P.
Customer did not leave a comment.Curtis M.
Great service. Courteous people to deal with.Bryce F.
Customer did not leave a comment.Glen D.
You guys rock. Thanks for over 5 years of service.mark D.
Customer did not leave a comment.Erik G.
Customer did not leave a comment.Chase L.
Easiest time I've ever had renting a Uhaul hands down.Jennifer H.
Customer did not leave a comment.Caree C.
Thanks for being open on Saturday late afternoon.ed R.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Patricia H.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.John K.
Customer did not leave a comment.Elke W.
Nothing. They got me in and out very fast.David M.
My experience needed no improvement. I was super impressed that I was able to get what I needed on such short notice. The staff was friendly and professional. Very, very happy with my experience. Thank you so much.Kathleen Y.
Customer did not leave a comment.Crystal M.
The transmission/engine on the truck really needs work. Steering wheel is shaky as all get up. But the truck was clean and customer service was great other than condition of truck.Jaren B.
Very little parkingJohn L.
The trk had antifreeze leak in the cab of trk made my son sick.front left tire had bad wobble my drop of location and time was changed from what I scheduled I requested 2 days and was harassed after one day got 6 phone calls about returning the trk and that o had better return it to the new location or else got called after I returned it and told I still need to return it. Not very happy will not be refuring uhall to my friendsGary T.
great serviceKenneth M.
I requested to pick a trailer up at Phoenix Oregon come to find out I was I had to drive all the way to Grants Pass Oregon I think better customer service someone bring the trailer toDarla P.