Customer Reviews for American Self Storage 21

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Storage 21

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Myron B.
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Friendly and helpful...Camille, I think, was at the desk and very respectful in helping me check in the truck!

Sarah H.
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Customer did not leave a comment.

Ronald D.
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Customer did not leave a comment.

Daniel C.
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Very helpful and friendly

Ariana S.
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Customer did not leave a comment.

Jacob C.
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Customer did not leave a comment.

Jerry H.
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The website gave us trouble during both check in and check out with delays processing. Fortunately we had excellent customer service on site and by calling UHaul to explain the issue.

Tonya R.
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Customer did not leave a comment.

Landon M.
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The online process is not very good. Mainly due to how slow the pages take to laod and submit anything.

Chun L.
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Camille was wonderful!! best uhaul experience ever!! dont ever lose her!

Melissa P.
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Customer did not leave a comment.

Marcus S.
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I had ordered a dolly that was not included when we picked up the truck.

Suzi W.
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Customer did not leave a comment.

Audra H.
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Customer did not leave a comment.

TRISHA G.
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There were live a million roaches in it once we started loading it that were hiding behind the wood in it. We killed as many as we could but once we starting unloading we noticed there were a ton more and some got into our boxes and I would like compensation for having to spray my new house so that they dont breed and spread.Please contact me to discuss this matter as I have already put that information on my closing receipt when I returned the truck.

Caroline B.
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My agent was very helpful and friendly.

Michael J. | Reservation |
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Expedience, competence and knowledge are above expectations.

Chris F.
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Only complaints are low inventory on supplies and dolley rentals

Adam R.
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Never signed any docs for the rental never saw anybody. Building was closed when I arrived had to wait til someone was there to get truck keys. I was also over charged. Rates were falsely advertised. $165 for a 12hr one day in town move with only 33 miles on a in town move. Brought it in before the alloted time. No one there to return it to. No insurance given. Horrible service.

SHARYN H. | Overall Experience |
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Vickie was excellent! We have been involved in a moving scam and she couldn't have been more helpful, great employee!

Matthew T.
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Customer did not leave a comment.

DEBRA V. | First Impressions |
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Gentleman at the desk was super friendly, showed me to the unit. Unit was smaller than expected but otherwise FANTASTIC service.

ARMANDO P. | First Impressions |
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This is an excellent storage facility and I especially appreciate the attentive service provided by the on-site personnel.

david B.
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Customer did not leave a comment.

Brandon S.
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Customer did not leave a comment.

Abraham R.
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My reservation was screwed up by either corporate or locations, I was given the runaorund treatment between four stores unbelievable, very bad service all around, unprofessional

Keith F.
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Very easy pickup. Neighborhood location so no wait at all. Very good service.

Justin N.
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Customer did not leave a comment.

Lynn T.
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Needs better signage

JOHN S.
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Customer did not leave a comment.

Greg B.
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Customer did not leave a comment.

RAJ P.
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The lady showed me the gas tank was 3/4 full and it was, but later she wrote 7/8 full. So they charged me $3.50 per gallon fuel charge.

David B.
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The truck was clean and well maintained except...except that it needs a new battery. I had to jump it with my pickup to get it started at the end of the day (which was an adventure all its own as the battery is not accessible from the hood). This is not a reflection on this facility - they were extremely pleasant to work with and hospitable. However, to make sure the battery (or whatever mechanically speaking) is in good working condition is paramount. Mechanical things wear out and I'm certain that U-Haul has a maintenance location where vehicles can be thoroughly checked out and repaired if need be.

JEFF W.
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Customer did not leave a comment.

LISA G.
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Customer did not leave a comment.

jide A.
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pricing

CHARLES M.
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I would def recommend people to go there for storage or rent a UHaul truck they treat me real nice I definitely would come back

JANA M.
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Customer did not leave a comment.

REIDA W.
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Customer did not leave a comment.

KATHLEEN S.
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Customer did not leave a comment.

KEVIN T.
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Worked well. Very quick and simple.

AMY C.
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move to Norman so you'll be closer for us!!!!! The people who run the storage lot were so helpful and friendly, I wish all businesses were operated like this one!!

BRENDA R.
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Kim was great. My flight was delayed and she told me just to call her when my flight got in and she would meet me and have my truck available. She made my long day end happily. Thanks Kim

LINDA E.
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The truck did not run well

BRANDON F.
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nothing can be done to improve customer support this location is excellent

PAMELA Y.
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Customer did not leave a comment.

Chiquita C.
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Kim is awesome!

James K.
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The truck's Alternator light came on. Driving from OKC to Buford, GA, we had to detour to the U-Haul repair location in Fort Smith, AR to have it checked out. There was a loose wire that was fixed. In leaving the U-Haul repair location the trailer that my husband was hauling got caught on something sticking out of the ground and tore the metal. We had to get a welder to repair the trailer, our cost $200. If we had not had to detour to Fort Smith, AR, this repair would have never happened. Later on the trip the Oil light came one. My husband checked and there was NO OIL showing on the dip stick. He had to add 2 qts of oil to even show oil on the dip stick. Our cost, $10. When we got to the drop off location, it was closed. Because we had hand trucks and blankets in the truck we had to buy a lock so that we would not be liable for trucks and blankets, since this location was closed. Our cost: $5.95. This is our 3rd U-Haul rental in 2.5 months and 2 out of 3 have had issues. I would appreciate it if some of our frustration and anxiety could be compensated for.

MICHAEL W.
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Customer did not leave a comment.

DON N.
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Customer did not leave a comment.

Debra T.
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We were sent to a location that was supposed to be 24 hour drop off and it was not. American Auto Rentals 7520 S Shields Blvd,Oklahoma City is not a 24 hour drop off location and it is listed on the Uhaul site as such, It was a terrible experience trying to locate an alternate location in a city in which we were unfamiliar.

CIARA E.
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Better training of new employees.

No reviews have been submitted for this location.

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