Customer Reviews for American Self Storage #22

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Storage #22

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John N. on

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I found everything to be very satisfactory with the location and the manager was very helpful.

Ricky S. on

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Very helpful and quick service! You made the move easier!

darrell p. on

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kramer l. on

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Erett G. on

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The owner of this establishment was unnecessarily rude, condescending, and confrontational during the return process. His parking lot was to small to accommodate the 26 foot truck we had rented and while trying to get the truck to a location where we could put it into the storage facility to park it like I have in the past at other drop off locations, the owner came out and confronted my brother and I and was extremely rude to us. I would never use this drop off location again and will be sure to tell everyone I can about this instance and warn them away from this storage facility. I was just trying to do the right thing and doing what made the most sense based off what I have done in the past. This facility doesn't deserve one star it deserves negative stars.

RICKY C. on

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Once you loaded the trailer, you could not detach it from the vehicle until it was unloaded.

zachary e. on

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Rob is a very friendly, easy going guy. I've used him once in the past, good experiences both times. Batteries on the truck died a few times on me, but Rob made it right, so for that, I wasn't at all upset. Definitely will come back to him the next time I need a truck. Thank you sir!

Brandi S. on

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Joshua G. on

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Matin F. on

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Samuel F. on

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Nothing awesome service

richard o. on

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Gokul K. on

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The office guy was nice and very easy to work with. I will rent uhaul products from this store and this person again. Thank you for help uhaul.

nateasha n. on

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chris r. on

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william d. on

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Brent R. on

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Rob was very accommodating and made it a very good experience.

Jason J. on

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adam s. on

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tim n. on

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PAMELA S. on

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Rob was terrific. We moved out of a large unit because we no longer needed that much space. We are greatly pleased with the facility and especially with the management.

Carl G. on

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Very smooth and easy process.

albert v. on

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Stephen M. on

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andy z. on

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Leo C. on

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arthur u. on

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George A. on

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Rental agent here is outstanding! Excellent customer service. I would, also, like to commend the U-Haul at Westpointe self storage. I had a freezer fail on me, so I needed a bigger vehicle. They hooked me up with American Self Storage, took care of all of the paperwork and made this transaction work so well.

GERALD S. on

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Mary M. on

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The guy at Mustang Mattress was supposed to be my pickup place but he was closed at 3:30 my pickup was 4 so I gave him the benefit and left and came back Still after 4:15 no show called number on door he said he was on his way to Texas to football game. I had people lined up to move me I was so irritated the schedule people at Midwest City were great and the guy on Morgan road was so nice and super helpful if I ever need another one he will be it

JUDY B. on

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Easy very professional and accommodating! Fantastic experience

Igor G. on

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mark s. on

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Whitney W. on

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Jim R. on

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Ross B. on

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edwin g. on

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Tim H. on

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Dylan B. on

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Didn’t even get to use trailer. Called U-Haul to switch out with car dolly after finding out trailer they recommended wouldn’t work. Lady said they can’t do anything and wanted me to rent a car dolly and the trailer. Bad experience won’t use U-Haul in the future

michael h. on

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arthur w. on

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kellie s. on

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Cannot think of any improvement needed. The rental process was efficient and customer-friendly.

terry w. on

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Great support and equipment.

Sandy R. on

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Jeremy M. on

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Did not inform me that van needed to be returned to original location. Customer service was very rude. I will not be using uhaul again.

Sterling D. on

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Good experience

Melissa M. on

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On the truck that I rented,,.....the AC was going in and out on my trip to Midland

Shawna C. on

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chris b. on

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It's all good

Dan M. on

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Rob was great!!

vicki l. on

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NEVER let Rob leave. He makes the transaction so easy and simple from start to finish. Very accommodating.

MICHAEL M. on

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When reserve equipment online, please have said equipment available!!

scott k. on

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Jessica M. on

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Rob was great! had lots of knowledge and his customer service was on point.

Patrick W. on

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Customer service rep. Acted great but paperwork and contracts were a little screwed up.

Thomas M. on

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Everything went Perfect! Don't change a thing at this location.

NIKKI P. on

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Thanks to Rob he made my experience smooth an easy!!

Gerry H. on

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Easy order. Easy pick up. Easy drop off. The customer service representative was super friendly, welcoming, and helpful.

casey u. on

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JIMMY F. on

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the equipment was clean. The steering was extremely loose. Had to keep moving the steering wheel to keep the truck going straight. Other than the steering, the truck seemed well maintained.

loretta h. on

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TOM K. on

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earl M. on

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MIKE W. on

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The U-Haul had candy wrapper in it and someone's glasses. So it was obviously not cleaned properly.

Cari S. on

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Charles Y. on

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Rob was very courteous.

jack h. on

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Great team to work with. Trailer was available at requested time and we were in and out quickly.

HOLLY H. on

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Nothing at all. The customer service person st this location always makes it effortless and does NOT try to find extra stuff to charge you for. It’s so easy and affordable no tricks no hidden fees

shannon s. on

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Could not have asked for a more professional and courteous staff

Jessica P. on

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I was very confused by the self check in and check out... I did not care for it at all

darreal v. on

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Nothing! Great experience ??

james s. on

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STEVEN J. on

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Outstanding representation and yes I would refer my friends and acquaintances to this dealer.

WILLIAM P. on

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Nothing to improve unless you can top off the truck's fuel for cross-country trips like mine. I have no trouble returning rental cars full (or paying for not doing so) and it would be nice to not have to immediately think about refilling. But that's minor and probably not controlled by this location. This location was great!

Ronald W. on

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Holly H. on

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Great service clean loved the van !

Krista j. on

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Service was very friendly and so speedy! I will definitely use American Storage Uhaul again for our next local needs!

Larry F. on

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Tony S. on

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Rob was very helpful. he went above and beyond what I expected.

Karen W. on

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paul v. on

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Rob was very helpful and pleasant to work with. Would definitely rent from this U-Haul site again and will recommend to others.

shannon b. on

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