Customer Reviews for American Self Storage #3
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly and knowledgable owner of the facility!! Made my experience a great one!! Very appreciative of Mr. Derek!!

Rating:

5.0

Customer service was great! I had to extend my rental by a day, and they went above and beyond to make sure I was taken care of. Pick-up and drop-off instructions were easy and straightforward. The only thing I’d recommend is being more transparent about the final cost. When I originally booked my 2-day trailer rental, I was told the total would be $63. However, when I arrived to pick it up, I was charged an additional $26 for taxes and insurance. For some people, that extra cost can be significant, and it would be much appreciated if the full price was made clear up front—before placing a hold on the card or finalizing the booking. Thanks again for the help and great service overall.

Rating:

2.0

Very cluttered and dirty.

Rating:

5.0

Friendly and helpful at pickup. Great location to rent for our one way rental.

Rating:

5.0

Great customer service

Rating:

5.0

Great place, great guy

Rating:

1.0

The location was fine, and the people that were running the location was fine, but the vehicle itself had major issue with loud noise. Sounded like a jackhammer on top of the roof. Called customer service and they said we would have to wait on road side assistance before swapping out a truck. Because of our time constraint, we told them we were not able to sit on the side of the road and wait for them to come check out the truck. They sent a phone number to call to talk with someone else but we could hardly hear from the noise on the truck. We opted to go buy ear plugs and continue on otherwise we would not have made it back from Okc to Arkansas and back before the facility closed at 7:00 pm and we would have to come back and drop off the truck in the morning. Have videos of the loud, unbearable noise. I am 100% the next to rent the truck will have the same issues. I’ve rented trucks from U-Haul for years… first time had a terrible experience

Rating:

5.0

Derek did outstanding customer service. Thanks!

Rating:

5.0

it was fantastic!

Rating:

5.0

Customer service was top-tier- five stars

Rating:

1.0

Check engine light was on when I got the U-Haul and they tried to charge me for it. Truck was dented absolutely everywhere and they tried to charge me for THAT too. Would NOT recommend. Dude was rude. 0/10

Rating:

2.0

I was charged a $25 cleaning fee even though I returned it clean! I took pictures. I even cleaned up the front passenger floor that wasn't my mess. Everything up to this was great, but I'm very upset with being charged this fee when it wasn't dirty. Sounds like someone trying to make an undeserved buck. I would like a contact call to refute this charge.

Rating:

5.0

Very friendly

Rating:

5.0

Thank you!

Rating:

5.0

The guy working there was super helpful and I really appreciated him!

Rating:

1.0

Location forgot my blankets and rented a broken car dolly to me. Also smelled like cat piss.

Rating:

1.0

Better instructions, have gas in truck, and cleaned out.

Rating:

5.0

The lady who helped me was incredibly nice and helpful.

Rating:

4.0

I did not receive my moving blankets that I ordered and paid for. Everything else was easy and great, but could someone contact me for a refund please?

Rating:

3.0

Truck was muddy inside and out. Had contactless pickup and couldn’t get instructions to pickup truck without calling. Rented truck one way which gives you a set number of miles but the return location they gave me instead of one closest to my location added 20 plus miles to my mileage making me go over.

Rating:

4.0

Self Serve was frustrating. Weekend hours of operation weren't Customer Satisfying.

Rating:

3.0

I had an extra day to return the truck in Oklahoma City, yet I was charged $40.00 for the extra day and $14.00 for insurance coverage plus tax! I believe this was definitely the location in Oklahoma City just padding the bill for their benefit! I’ll think long and hard before I use U-Hall again!

Rating:

2.0

Hooked it up wrong and caused me to have to sit on the highway for four hours waiting on roadside assistance

Rating:

1.0

Bought a moving box for my tv and he didn’t give it to me

Rating:

4.0

The area is a little sketch, but the process was easy and the vendor was professional and knowledgeable. If there were more parked rentals, I would have had difficulty parking on the return, but it worked out fine.

Rating:

1.0

The man was extremely rude and not helpful at all he ended up costing me money he was not there at my time of arrival and I was unable to use a phone at the moment to do a check in online so I had alot of issues

Rating:

4.0

The experience overall was good. It would be helpful if someone would have shown me how to open the back up and how to make sure it was secure. If it wasn’t for my boyfriend, it would have been difficult for me because this was my first experience driving an uhaul.

Rating:

5.0

Manager at this location is great.

Rating:

2.0

I drove the truck 2 miles to my house loaded it, nothing was on to drain battery but it wouldn’t start so I had to call the technician to come fix after I tried to call the location which no one answered. Apparently cable was loose but the truck was noisy as well and didn’t run great. Not the best experience.

Rating:

5.0

Service was great. We got what we need to rent in a short time.

Rating:

1.0

The man that worked here didn't tell me that there was no dolly and I reserved one so that made it to where I couldn't even get all my stuff because it was too heavy. He didn't show me which truck I was getting I had to find it myself. He didn't even get out of his chair for anything at all. He wasn't wearing a mask when I got there and didn't put one on until another customer walked in. He said I wouldn't have to pay a deposit but I was still charged one anyway. Overall not a great experience at all and now I will have to spend even more money to get another truck with a dolly to get the rest of my stuff. He wouldn't let me get a smaller truck unless I paid 200.00 fee and had to drive it all the way back to okc from norman to return it there. Not great customer care at all. I will never use this uhaul again.

Rating:

5.0

Equipment was rusty and hard to use. Tire straps are worn. Should be replaced.

Rating:

5.0

Attendant was most helpful and very efficient.. He was very friendly and out going

Rating:

3.0

Check engine light on plus inside of truck was dirty

Rating:

3.0

My 2 dozen blankets were not included and I would like a refund ($20) for them.

Rating:

5.0

The only thing that I wanted to address is: the trailer is way to heavy for one person” how about if you include a JACK for it. That will be nice of you!!! But everything out Excellent”

Rating:

1.0

Do not rent from this location. Check the hidden fees. Make sure you asked about the mileage.

Rating:

3.0

This facility is not a full service location. Just a drop off point close to my final destination. No real check in but still the email paperwork showed they had reviewed what I had rented.

Rating:

3.0

I was charged for 3.5 gallons of fuel even though I know I refilled the truck to the appropriate level. I used the gas station less than a mile from U-haul location. I contacted U-Haul today and did not get a hold of the necessary people. I have used U-haul multiple times over my life and have always re-fueled. You can check that yourself. I did this time too; I don’t like being charged extra for the fuel.

Rating:

3.0

I would prefer to be “walked to the truck” and told how to use it instead of relying on friends to show me how to open and close the back or where to find things. The guy that helped us was very cordial but I just felt like I needed more of a walk through on how to use it.

Rating:

5.0

Lynn is awesome.

Rating:

5.0

N/A; perfect experience.

Rating:

4.0

THE MAN IN THE OFFICE WAS RIGHT ON TOP OF EVERYTHING. HE WAS ENTHUSIASTIC, POLITE AND GOOD HUMORED. THE TRUCK WAS CLEAN AND READY-TO-GO. THE PAPERWORK WAS A BREEZE AND WE WERE IN AND OUT IN NO TIME. IF NEED BE, I WILL GLADLY USE THIS LOCATION FOR MY NEXT RENTAL. I WOULD HAVE GIVEN AN EXCELLENT RATING HAD THERE BEEN MORE TRUCKS TO CHOOSE AMONG. OTHER THAN THAT...

Rating:

5.0

Very professional

Rating:

1.0

Absolutely the worst experience I have ever had renting a truck. Ordered online for a simple quick pickup and ended up in this small uhaul office for almost an hour. We reserved a furniture dolly that ended up not being in the truck, called back, and the manager would not give us one because they were closing, so we had to rent one from home depot. The truck computer said it had 3/4 tank of gas, but when we got in the truck it was empty. Charged us an additional $25.00 because of a small amount of dirt on the truck. The truck had been smoked in and cigarettes in the ashtray, it stank so bad...never again uhaul, I will gladly pay more money for one of your competitors to not ever deal with your company again!