The self checkout was the worst! I could not get the box where the key was located unlocked. I was scheduled to pick up U-Haul at 7. The lock on box was rusted lock was stuck. Had to wait until 9 for the location to open. The worker could not open it for about 20 minutes Finally she got it open. It’s 2024 the location should have digital box or an option for me to scan phone would make it for a seamless process
Elainna H
Customer Reviews for American Self Storage No 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If you want to work for a business, expect to work, not be lazy!!
felicia mAfter hours drop.
Keith SNothing… the experience was great and the representative was exceptional!
Lolita WHad a 26’ truck reserved which was not available when we arrived. We were not notified beforehand. We had 4 movers waiting on us so we ended up taking a 20’. UHAUL did give us a $25 credit, made it so we only had to return the truck, which was full, with a quarter tank of gas, and gave us an extra day and mileage. All very nice, but the truck wasn’t sufficient and we ended up renting an additional 15’ truck to get everything we had to fit. So we ended up paying more between the additional rental and gas for it due to UHAUL’s mistake. Also, the two dozen blankets I paid for were not ready to go when I arrived. The clerk had them piled up on the floor in a storage unit. We ended up folding them and bagging them together. Took away from my time spent moving.
William BWhen arrived at 9:39 office was closed. Called number, no answer. Looked down storage unit areas. Lady come out and mention her office staff hasn’t shown up. Paperwork went quick. Gave me the keys and said let me know if it is clean, if not that she would come out to clean. There were some boxes in back that she come out to get.
Mike WI had to drive across town to pick up a truck and trailer. I picked up the truck at one location and then had to drive to a different location to get the trailer. Took me over 2 hours to get the equipment and get home.
Kenneth PEverything done wrong at pickup location was done right by Liz at this location including an earnest apology for the experience we had in Yukon.
Wanetta WLocation was convient
Teresa CDon’t offer items such as furniture pads online when the location does not have them. Then suggest another site to pick them up. And be told at the other location that you can’t drop them off on the one way rental. Only to find out when you do return them to the other location, they charge extra for keeping them instead of dropping them off on the one way rental. Very unsatisfied with this location for taking the online rental with pads and even more unhappy with the 721 memorial rd location for giving me misinformation that cost me time, energy and money. At the 721 memorial rd location, I was told it was a new girl that just didn’t “know”. Why should I pay for her mistake?
SUSAN PThe staff was extremely helpful and made the process easier.
Shawn BVery efficient, much better than the chaos at the big Memorial UHaul. Will use this location from now on.
John ANot give a truck out with a bad battery
Taylor KLiz is the best! She was super friendly and efficient and helped me SO much! I honestly felt like I made a new friend.
Jo ON/A
CRAIG SThe woman that ran the front desk was super friendly and helpful will definitely return to this location!!
Jesse BVery helpful and knowledgeable. Great teamwork. I waited last minute to find a dolly. Member went and found a dolly for me and checked into system so I could use, very last dolly. Thank you!
ROBYN RAll in all this location was decent, the property manger lady was very friendly and helped me execute everything in a timely manner, will definitely use this location in the future
MONTREAL DOnly problem we had was that the site is inside a storage facility with not much room to maneuver a truck and trailer.
kenneth wNo one was there? It was during office hours and not a single person was there
SAMANTHA PWhen we arrived there was a gate , we had no code to enter . So we called the number on my paperwork , it went to voice mail . It was 9 am so staff should have been present . Someone who had a storage unit opened the gate . Then we parked , unhooked the trailer . I went to the office and a young lady was present and did help at that point . Not a pleasant experience
connie hLiz did an amazing job and went over and above to make sure I was well taken care of. I will definitely recommend this location to friends in the area. Great customer service A+++
Heidi BEasy to use mobile features. The map was a great addition. Helpful staff.
John PJason was so understanding of me keeping the truck so long. It is only me and my special needs sister, so most of the time it was in my driveway as I loaded (and loaded and loaded....)! I would definitely recommend this location and Jason to anybody needing a Uhaul or storage unit. This is one owner who really does care about his customers and puts them first!!
Diana BI called ahead to let them know it would be evening before i was able do drop off my trailer. They were extremely helpful.
Scott GCould not for anything or anyone to be better. Thank you for doing an amazing job.
John LThe guy wasn’t even there when I showed up at my reserved time. I beat on the door for 5 mins then called before deciding to show up. and he didn’t do a pre inspection with me. I got no paper work and after returning the truck he tried to charge me $114, $110, then $89 after he had already charged me $39. I only used the truck to pick up a bed n 2 night stands in the city. I’ll never rent from this place again
Lauren JMover help that I scheduled and paid for did not show and turned their phone off.
Mary FOverall we are VERY upset with the overall experience with uhaul. Not with this specific location, the experience. We have been totally screwed out of money and time and I would appreciate a call back from a manager to discuss. 405-990-6737
kristina lService was above customer expectations
Christine LManager was Great! However, the Van was less than 1/2 tank of fuel-NBD really, windshield was covered in dead bugs, and warnings for both Oil Change and Tire Pressure ON. RESIDENT MANAGER would be only reason to Go back to this location.
Richard BJason is always friendly and most helpful.
Dan BThe manager was extremely helpful with completing the paperwork and picking up the trailer.
Eric PGreat customer service and convenient!
Alfonso PI had a horrible experience with the on line pick up process. Used it before in Grapevine and it went OK, but at this location took me almost 45 minutes to get the truck. At one point, was asked for an additional contact, or a passport...very confusing. Eventually worked through it, but a very poor experience. Probably not the location’s fault, but that’s where I experienced it.
Robert DExcellent service
Vivien HPicking up with the phone was a real pain and dropping off in the dark was too. We had kids with us and I felt like it took too long. Also charged me for safe move of which I declined at least three times.
Rachelle SI rented 25ft and 15ft trucks. The day of moving, we realized we needed bigger trucks so I called to exchange the 15ft for a 20ft (that was after filling it up with gas!) They did not tell me that I had to return the 15ft truck to the same rental even though it was all in the same city, also the 20ft was only available in a different part of town so we had to go there to get it. I assumed I could just drop off the 15ft for a 20ft since we had NOT left the city yet. They said because of that I could not get my FULL refund and it was considered a "trip" . TERRIBLE communication and bad form as far as I'm concerned. Will not recommend U-Haul after that.
Martha CStaff was ready and expecting me when I arrived. Everything was in order and I was out the door quickly with all my questions answered.
Thomas SGreat staff, very easy to with.
Jaimie GJason was very helpful and got me a great deal on a round trip. Vehicle ran great too. Will use them again if I ever need another Uhaul.
CLOUD HBill was $50 more than quoted!???
Christine Hawesome customer service throughout the experience
Cody BTruck had check engine light and low tire warnings all trip (not until on highway).
Brian LExcellent customer service, will use again if needed.
Chad BJason was very professional and helpful.
Terrell RNothing great customer service
Lakesha MFirst time location had ever done a contract with all new staff.
Diana MTruck had a loose sideview mirror, making it difficult to see things on passenger side of truck. Also, windshield wipers were old and made horrendous noise.
Carl B