Customer Reviews for American Self Storage of Pickerington
(U-Haul Neighborhood Dealer)

230 reviews

1701 Refugee Rd   Pickerington, OH 43147

(614) 524-4395

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed

Services at this Location:

Contact Us

(614) 524-4395

1701 Refugee Rd
Pickerington, OH 43147

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

uhaul charged me for 105 miles where I have only driven 44 miles. The odometer reading when I took off the Van was 5969 miles and the odometer reading when I returned the is 6013 miles. So the total miles I drove the van is 6013 miles - 5969 miles = 44 miles but they charged me for 105 miles which is not correct. This company is a fraud.

Sagar C. 
Rating:
5.0

Customer did not leave a comment.

Ephraim W. 
Rating:
5.0

Nothing I can think of right now.

Bai K. 
Rating:
3.0

Customer did not leave a comment.

Angie P. 
Rating:
5.0

Very nice girl working at the desk

Andrea W. 
Rating:
5.0

Lyndsey was amazing in getting us in and out quickly, with excellent customer service! 5 stars!

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

april J. 
Rating:
5.0

My UHaul rental experience was fantastic! Super easy to reserve, pick up, and drop off. The best part was the incredible customer service I received from Lindsay. She was friendly, understanding, and more than accommodating! I would recommend this location based on her service alone. Thanks, UHaul!

Holly B. 
Rating:
1.0

I was sent to three different locations after my truck was given away before my scheduled pickup. It then took over two hours and several misleading stops to find a new truck.

Brendan M. 
Rating:
1.0

Hire staff

Darlene H. 
Rating:
3.0

They need more parking

THOMAS S. 
Rating:
5.0

everything's is fine

Bijay R. 
Rating:
5.0

Just continue to provide the excellent service.

Vernon G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

U-Haul banner or some other Logo closer to the road. I drove right by the first time :)

CHRISTOPHER D. 
Rating:
5.0

The person who checked us in was so friendly and went over the rental process very thoroughly.

Tracy S. 
Rating:
5.0

N/A

Roscoe R. 
Rating:
5.0

Customer did not leave a comment.

zhongling W. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Customer did not leave a comment.

Kimberley H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA A. 
Rating:
4.0

Customer did not leave a comment.

zhongling W. 
Rating:
5.0

Thank you

Bikash C. 
Rating:
5.0

Customer did not leave a comment.

Dantje K. 
Rating:
4.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

The unit had no air conditioner (was not informed) it was a very HOT day. I was told I needed to return the uhaul by 4:30 p.m. I returned it at 3:05. They did not tell me that it would be closed. No one was at the location. The clock on the door said they would return at 2:30 and I was there at 3:05 and still no one was there. I put the keys in the drop box. I was not told I needed to check it in on line. And now the company charged me even more money. $106 for a 2 hour rental. Ridiculous. I will not use them again.

Carrie S. 
Rating:
5.0

I was very happy with American Self Storage of Pickerington. The people I dealt with were very friendly and the van I rented was clean and in great condition. My only negative is that there was a lack of available parking. Since you are renting vehicles, there is a high likelihood that people will leave their personal vehicles in your parking lot while they are using the rental truck. I ended up having to go back home to pick up my wife so she could drive our car back home. This cost me about an additional hour.

Steve M. 
Rating:
5.0

Did an excellent job fixing the issue from the issuing uhaul location.

Grady K. 
Rating:
5.0

Nice small location in a good area. No waiting in line and excellent customer service. Cargo van was clean and easy to drive. Drop off was as quick and smooth as pick up. Highly recommend this location.

Linda M. 
Rating:
5.0

Friendly and Professional.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Excellent customer service. Rental process was smooth

David G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

The first time I reserved a Uhaul, my brother reserved it and you told us the night before we were to move that the Uhaul was no longer available unless we wanted to drive an additional 100 miles to get to it and you did not pay us anything as compensation for ruining our plans!!!!!! I would not recommend Uhaul to anyone based on that experience. My brother's name is Larry Thursby if you want to look up that reservation that you guys screwed up!!!!!!!

Melanie C. 
Rating:
5.0

I did not particularly like the pick up using my phone. When I initially went to the website, the “Pickup my truck” link was not there. The wait time for assistance was 20+minutes. The wait time for online assistance was about the same. I never got anyone for assistance. Then, after sitting in the lot for almost 30 minutes, I get a text and the link takes me to where I finally find the link to start the pickup process. Once the process started, it went smooth enough. But I wasted a lot of time waiting.

Dan N. 
Rating:
5.0

Three drop boxes for keys is very confusing

Ann M. 
Rating:
3.0

Customer did not leave a comment.

Champale M. 
Rating:
5.0

*Renee was very helpful in securing a 20 foot truck for us and then found us a 12X6 trailer at another Uhaul location. *The truck handled well over the long trip form Ohio to Texas. *The one issue we had was that the air conditioning kept going out. This made the experience uncomfortable in 90+ degree especially when traffic accidents or construction slowed or stopped us. We would appreciate and request a discount based on this. Thank-you. Sean Spoelstra, 740-272-0102

Sean S. 
Rating:
5.0

The Best service

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Veronika R. 
Rating:
5.0

Very efficient, friendly! So glad this location is open! Very convenient!

Sue L. 
Rating:
5.0

Customer did not leave a comment.

sherie S. 
Rating:
3.0

No one explained to me that I needed photographs of the odometer I locked the doors and dropped the key before I opened the app to return....

Joe S. 
Rating:
3.0

The U-Haul virtual experience was awful.

Kasey W. 
Rating:
5.0

Excellent staff, friendly, happy, patient. Worth the time to come here over other places.

NEELKANT R. 
Rating:
2.0

Used this location after hours. The drop box was not obvious.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

April J. 
Rating:
5.0

Very nice lady at the front desk. I wish I could remember her name. She made the process extremely seamless. She was very professional and personable. Highly recommend this location *****

jody M. 
Rating:
5.0

Great value! Thanks

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Peggy H. 
Rating:
5.0

Renee is absolutely Amazing!

Timecha S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Key box was hard to find because it Said it was on the right side of the building and the vehical was also on the right. They were actually on opposite sides so I walked the whole incorrect side first because I found the van on that side.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

DaLeon S. 
Rating:
5.0

great service, equipment was first rate and clean

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Marianne E. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
3.0

It was upsetting that we did not get the dolly we reserved and that no communication was made to let us know so that we could make other arrangements to have one.

Joshua S. 
Rating:
5.0

Economy

SIA J. 
Rating:
4.0

I could not do the self checkout through Uhaul. It wouldn't let me take a picture of the mileage - so I had to pay for an extra day PLUS $20 fee.

Lori P. 
Rating:
5.0

This location was great. Truck was great, process was easy and everything was exactly how I needed it. I screwed up the drop off and couldn't complete it through the website but after calling everything was handled perfectly. Will definitely use again when the time comes.

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Economy

SIA J. 
Rating:
4.0

Customer did not leave a comment.

NADABH JR G. 
Rating:
4.0

Good experience with rental using the app. I didn't have to rely on someone being at the location to process paperwork. Instructions were easy to follow both renting it out and returning it.

Agustin H. 
Rating:
5.0

Rene went above and beyond in her customer service to be sure that I got the right truck and on time.

Fred P. 
Rating:
5.0

Would have given this a below average review however it was not the person's fault he was trying to help us. She went above and beyond what was even expected of her to help us get the matter straightened out. She was absolutely wonderful. The problem was with the phone app for the 24 seven pick up it didn't work and caused us a three hour delay so very shitty on your house and but not the customer service representative's fault she was awesome.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Tashana C. 
Rating:
3.0

Fix your app for remote pickup. Absolutely the most frustrating experience I've ever had. App would not upload photos of the odometer after dropping off, the location was closed so I was stuck. Luckily there was another person dropping off their vehicle (having the same issue that I was) who had an after hours contact. I will never use this remote pickup again.

Rick H. 
Rating:
5.0

Nothing

Oleatha W. 
Rating:
3.0

Dolly not in the vehicle. Vehicle was not clean as expected. On-line checking process was long and had to wait 20-30 min.

binaya S. 
Rating:
5.0

Customer did not leave a comment.

Marshall O. 
Rating:
5.0

Nice clean van....rides smoothly... and it has back-up camera...wow..

Kaushik P. 
Rating:
5.0

Excellent help from the staff

PHILLIP J. 
Rating:
5.0

The lady at the counter was so nice!

Kim W. 
Rating:
5.0

Forgot her name, but the Lady Renting me the Van was Outstanding. Keep up the Great Customer Service

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Eileen W. 
Rating:
5.0

Customer did not leave a comment.

Freddy M. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Good service

Daniel S. 
Rating:
5.0

The team member that helped me was welcoming, friendly and helpful!

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Wonder H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

We were at our whit's end with the need to clear out all the personal belongings of a family member who had passed away. We had a household of goods to donate and NONE of the donations centers would come pick up anything in a timely manner (we were from out of state and had to leave). My aunt hired a moving company to come collect everything, but they didn't show. U-haul to the rescue. It was hard work doing all the loading ourselves, but it saved a lot of money and the lady at American Self Storage was awesome. She took care of us. I would definitely use this location to rent from U-haul again…if I lived in Ohio.

beverly W. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Nothing. Tracy has great customer service. The van was easy to drive.

Lei L. 
Rating:
5.0

Hands down the best location to rent from. Trucks are ALWAYS clean and the attendant is very helpful!

Jason C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY P. 
Rating:
3.0

equipment had loose steering and filthy cab. Seats torn , coffee spills, rear cargo area was nor swept when I pick it up.

Janet L. 
Rating:
5.0

The lady that helped me was very accommodating and kind. She really paid attention to what I specifically needed and addressed my concerns in a prompt manner. I would readily recommend this Uhaul location.

Damian L. 
Rating:
5.0

Tracy is the best! She is very helpful! Even when I had to change the day that I was supposed to pick up the u-haul, she was very understanding and she made the change. This location is now my new favorite. They also have climate control units! Awesome!

Harriet M. 
Rating:
5.0

Customer did not leave a comment.

Anisha B. 
Rating:
5.0

The lady at the service desk was really nice and kind. The store was the cleanness I have ever seen a uhaul or storage business.

Story C. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
4.0

Customer did not leave a comment.

Patricia B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top