Customer Reviews for American Self Storage of Pickerington
(U-Haul Neighborhood Dealer)

160 reviews

1701 Refugee Rd   Pickerington, OH 43147

(614) 524-4395

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 524-4395

1701 Refugee Rd
Pickerington, OH 43147

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Would have given this a below average review however it was not the person's fault he was trying to help us. She went above and beyond what was even expected of her to help us get the matter straightened out. She was absolutely wonderful. The problem was with the phone app for the 24 seven pick up it didn't work and caused us a three hour delay so very shitty on your house and but not the customer service representative's fault she was awesome.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Tashana C. 
Rating:
3.0

Fix your app for remote pickup. Absolutely the most frustrating experience I've ever had. App would not upload photos of the odometer after dropping off, the location was closed so I was stuck. Luckily there was another person dropping off their vehicle (having the same issue that I was) who had an after hours contact. I will never use this remote pickup again.

Rick H. 
Rating:
5.0

Nothing

Oleatha W. 
Rating:
3.0

Dolly not in the vehicle. Vehicle was not clean as expected. On-line checking process was long and had to wait 20-30 min.

binaya S. 
Rating:
5.0

Customer did not leave a comment.

Marshall O. 
Rating:
5.0

Nice clean van....rides smoothly... and it has back-up camera...wow..

Kaushik P. 
Rating:
5.0

Excellent help from the staff

PHILLIP J. 
Rating:
5.0

The lady at the counter was so nice!

Kim W. 
Rating:
5.0

Forgot her name, but the Lady Renting me the Van was Outstanding. Keep up the Great Customer Service

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Eileen W. 
Rating:
5.0

Customer did not leave a comment.

Freddy M. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Good service

Daniel S. 
Rating:
5.0

The team member that helped me was welcoming, friendly and helpful!

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Wonder H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

We were at our whit's end with the need to clear out all the personal belongings of a family member who had passed away. We had a household of goods to donate and NONE of the donations centers would come pick up anything in a timely manner (we were from out of state and had to leave). My aunt hired a moving company to come collect everything, but they didn't show. U-haul to the rescue. It was hard work doing all the loading ourselves, but it saved a lot of money and the lady at American Self Storage was awesome. She took care of us. I would definitely use this location to rent from U-haul again…if I lived in Ohio.

beverly W. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Nothing. Tracy has great customer service. The van was easy to drive.

Lei L. 
Rating:
5.0

Hands down the best location to rent from. Trucks are ALWAYS clean and the attendant is very helpful!

Jason C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY P. 
Rating:
3.0

equipment had loose steering and filthy cab. Seats torn , coffee spills, rear cargo area was nor swept when I pick it up.

Janet L. 
Rating:
5.0

The lady that helped me was very accommodating and kind. She really paid attention to what I specifically needed and addressed my concerns in a prompt manner. I would readily recommend this Uhaul location.

Damian L. 
Rating:
5.0

Tracy is the best! She is very helpful! Even when I had to change the day that I was supposed to pick up the u-haul, she was very understanding and she made the change. This location is now my new favorite. They also have climate control units! Awesome!

Harriet M. 
Rating:
5.0

Customer did not leave a comment.

Anisha B. 
Rating:
5.0

The lady at the service desk was really nice and kind. The store was the cleanness I have ever seen a uhaul or storage business.

Story C. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
4.0

Customer did not leave a comment.

Patricia B. 
Rating:
4.0

Customer did not leave a comment.

Terrell B. 
Rating:
5.0

Professional staff

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Tia W. 
Rating:
5.0

Customer did not leave a comment.

FULTON C. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

Malcolm M. 
Rating:
3.0

The pick up center is about what I would have expected. The lady running to location was very kind. The back of the van was very, very dirty. Actually disgusting. So bad that I sent images to my friends. Was wet and just dirty. I understand this time of year being winter and all but I would guess that the back of that van has never been wiped down ever.

Jeffrey T. 
Rating:
5.0

Took 20 minutes to get key out of box. Need better system to retrieve key.

Kimberly S. 
Rating:
5.0

Smooth

Uzorma O. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

It was an easy rental experience! The lady was awesome! Her customers were just as awesome....lol!

Metta F. 
Rating:
5.0

Every about the rental transaction was simple and streamlined. The rental location staff was very sweet and helpful. Thank you.

William M. 
Rating:
5.0

Customer did not leave a comment.

Lindsay J. 
Rating:
5.0

Customer did not leave a comment.

HUGH F. 
Rating:
5.0

Nice women who checked me in. Keep up the great work. Thanks again! John

John D. 
Rating:
5.0

Great service, very accommodating.

KENNETH R. 
Rating:
3.0

The lady at the office was not wearing a mask, she didn't have the appliance dolly ready with the truck.

Jeannie H. 
Rating:
5.0

The U-Haul app was quite challenging—not allowing information to be entered until the day of rental; difficulties connecting and worthless needs for incremental references!?!?. Spent 30 minutes to get the keys then lost connectivity again—-WORTHLESS.

STEVEN W. 
Rating:
3.0

Have the employee not smoke directly in front of the door when not servicing customers . When I walked into the location following the employee, I felt as if she'd been smoking inside the smell was so bad. Additionally I was charged for materials that I never ordered or used.

Angela B. 
Rating:
4.0

I did self-service pickup and drop off. The process took a long time (30-45 minutes) and required a smartphone (I don't have one so I had to borrow my wife's). Even though I showed up on time to get my truck, the self-service pickup process took nearly 45 minutes, and they did not adjust the drop-off time backward by the same amount, which I thought was unfair. Also, my truck was clean but it smelled like cigarettes and gasoline. Those are smells I like but I not inside a truck.

Nadav Z. 
Rating:
4.0

Returned the truck before store closing, but it was closed therefore, had to do mobile return . Very difficult process and would not recommend it for future returns.

Chun Mei K. 
Rating:
5.0

Service was great, I have no idea how you can improve on excellence.

DONALD B. 
Rating:
1.0

The truck we got did not have a full tank of gas nor was it clean. I had to sweep it out before I could load it. Also, the person at the facility was not only not helpful, but made it clear that she was only interested in a payment. She was rude and totally unhelpful. She did not know what the meaning of service is. I will not be returning this facility at all. I paid too much for too little.

Charles K. 
Rating:
5.0

Nothing really. Pretty easy pickup and drop off. I was pleased with the service

Philip D J. 
Rating:
5.0

Quick friendly service. In and out without any issues. Will use again if the need arises.

Gregg M. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

There were only 4 furniture pads on truck, I requested 5 and the dolly seal did not have a zip tie on it and I didn't use it at all

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

DALE K. 
Rating:
5.0

Customer did not leave a comment.

YVETTE W. 
Rating:
5.0

Customer did not leave a comment.

Lewis S. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

STANLEY S. 
Rating:
4.0

Customer did not leave a comment.

Autumn W. 
Rating:
5.0

Excellent service, very professional and easy check in. Truck was very new and clean. Highly recommend!

Dana R. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Very pleased with the location and ease of pick up. The van could have been a bit cleaner-had to wipe out drink holders as they had spilled, sticky liquid in them. I was a bit disappointed that the very friendly, very helpful representative, Tracy, didn't wear a mask when we were completing the paperwork. Overall, great experience!

Tracy H. 
Rating:
5.0

Tracey at American Self Storage is absolutely amazing! She went above and beyond to make sure I chose the the right rental for my needs! Highly recommend this location!

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Figuring out the brake system of the vehicle was a little tricky at first but everything else went very smooth. Was able to get my van during the closed hours very quickly. Returned the van and dropped the key. After inspection, I got my receipt and everything was done. Very pleasant experience. Will recommend the service for anyone looking to move some things.

Mujeebah K. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

I rented a Uhaul van on August 12, 2020 to move my son into his college apartment when I had the absolute pleasure of being assisted by Tracy. Tracy was friendly, knowledgable, professional and patient. Tracy made the my renting experience seamless and easy. I would highly recommend renting a moving truck from this location.

joey R. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Wonderful experience for the day.

nancy B. 
Rating:
1.0

You have to clean and maintained always. It had too dirty and very bad smell. It is not a way to business Thank you

Riddhi K. 
Rating:
4.0

Customer did not leave a comment.

Deron P. 
Rating:
5.0

Amazing lady! Treats customers very well! Very respectful!

Silvain M. 
Rating:
1.0

I initially set my rental for 1:30pm. When I arrived my cargo van was not there. I was told that U-Haul does this all the time and that I could get a rental around 5 when another customer brought one back. This was inconvenient for me but I made it work. When I arrived to pick up the van it was after hours so I had to go through the online process which was horrible. It took 2 representatives to get me into the lock box. When I returned it that was another issue. Apparently a representative had deleted my reservation and I had a ghost reservation. So returning the van took me waiting on hold for almost an hour in the parking lot until someone could half way resolve it. I was called by a gentleman the following morning who asked about my experience. I explained everything to him and explicitly said I would not be paying the full amount after my experience and was okay with the initial $33.79 that was charged. Today I woke up to an additional charge of $40.51. I am livid and not okay with this after the experience I had. I am disputing this with my bank and will never use your services again. No discount or anything was offered for the trouble I had and to have this additional, unexpected charge is beyond ridiculous.

nia T. 
Rating:
5.0

Customer did not leave a comment.

Nate S. 
Rating:
5.0

The uhaul truck had a horrible odor of cigarette smoke. Extremely unpleasant.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Miyah M. 
Rating:
4.0

Lady was very professional, pleasant, helpful, and knowledgeable.

Bonnie R. 
Rating:
4.0

Customer did not leave a comment.

Gary J. 
Rating:
4.0

Good customer service

Brian S. 
Rating:
5.0

Bees and wasps surrounding the lock boxes doesn't bother me by I'd be worried if someone was allergic to bees

Brooke B. 
Rating:
5.0

Customer did not leave a comment.

Gloria D. 
Rating:
5.0

Customer did not leave a comment.

Brittany L. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey H. 
Rating:
5.0

Great location! Megan is very knowledgeable and always willing to offer suggestions to make your rental go smoothly!

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Nychola R. 
Rating:
5.0

Customer did not leave a comment.

Theron H. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
5.0

Experience was perfect

SUSAN B. 
Rating:
5.0

The Associate was extremely friendly and helpful.

AKWASI A. 
Rating:
5.0

Everything is great

Dextram J. 
Rating:
5.0

Very friendly and efficient.

Steven F. 
Rating:
5.0

Great experience. Highly recommend this location.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
No reviews have been submitted for this location.

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