No personal on permission during drop off
Melvin C
Customer Reviews for American Storage Arab
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app wouldn't allow me to check the truck in at the location that it had me deliver the truck too. After spending 30-45min attempting to get the location and barcode to work, I finally had to call uhaul for help. They said they would take care of it for me and I took pictures on my phone off the truck for my protection since the app wouldn't let me. The next day I received an email saying I didn't return the truck. I once again had to call uhaul who said the information was put in the night before correctly but bc there wasn't a person on site at this location then I never got recorded as being returned because it wasn't updated in the app. This was a big inconvenience I've never experienced before with uhaul. The location is very convenient but the issues need to be corrected to save others the trouble.
Grant TThe only problem that I encountered was using the U-Haul app dropping off. It did not recognize my location and there were zero lights in the parking lot. I had a hard time finding the bar code and tried to skip that process. Once I did find the barcode to scan, the app would not let me scan it. I had to leave the premises for the app to go back to give me an option to scan the bar code. Update the app please!
KEVIN SGood experience!
Andy B | Overall Experience