Customer Reviews for American Store & Lock #2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Store & Lock #2

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Cassidy L. on

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Kim was the name of the employee who helped me and she was absolutely wonderful! She deserves a raise

MICHAEL A K. on

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Great customer service.

Chad D. on

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Customer did not leave a comment.

Jane M. on

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Moving Pads we’re not available. I got refunded - thanks to the diligence of the employee there! But hard to move some things without that. Otherwise great and easy experience!

Richard W. on

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Outstanding service! Very friendly, too.

Kevin G. on

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Customer did not leave a comment.

Benjamin R. on

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When I picked up the truck there were boxes and blankets scattered in the back. Upon returning there was a $30 fee charged when I dropped it off with just as much (if not more) fuel as when I picked it up. This is ridiculous.

Jesus G. on

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Barbara B. on

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The store manager was very nice!

Hugh L. on

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Pam B. on

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Thomas M. on

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Nice guy behind the counter (I didn't catch his name: was it Gary?). Very friendly and helpful. Seemed to enjoy doing his job. A big asset to U-Haul.

Norbert O. on

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Have enough dollies. We made reservation, but no one was available !

Nathan P. on

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U haul was full of trash when i picked it up. And they charged me for gas even though i filled it to the same mark as i picked it up i have a picture for proof

Kelly P. on

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David H. on

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marcella S. on

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Tell them Dont look for UHaul look for building at the dead end of Habitat For Humanity has American Store list on the building. It was horrible to find. It was bad enough I had to pay 300 dollars difference for a one way trip as last time. I didn't order online but 300 difference. Only traveled with 500 couldnt pay the helpers had to pay additional money when i picked up truck.

Cynthia S. on

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The truck was very dirty & had trash inside cab

Gregory A. on

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The only complaint would be I had done everything online and with mobile app but had to go inside to swipe a card to finish. Not a big deal, but not as seamless as advertised.

Tom R. on

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Gregory D. on

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DONALD W. on

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I don't know what can be improved. Customer service was great. I will definitely use uhaul again.

Nate F. on

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We were forced to get a 15' truck instead of 10' so it ended up costing us more money in rental and gas. Not that big a deal but usually moving in winter makes it easy to find that truck you need.

Trenita C. on

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The front desk worker was amazing! Friendly and made it super easy to get truck. He already had me pulled up! He was also very professional! I will for sure use this location again!

Blakeley J. on

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Greeted with a smile and super quick service! Loved how nice the gentleman was and super helpful! I would absolutely recommend this location!!!!

Melanie S. on

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Melanie S. on

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Kenneth P. on

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Very very caring, took care of all my needs in one spot.looked out for me like a friend.

David H. on

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Great experience with location staff. UHaul booked my reservation at a location I didn’t select (evidenced by a confirmation email I received showing the correct location). The staff here went above and beyond to make it right.

Marjoire W. on

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1st the phone number for this location was incorrect on the website and it took 3 additional phone calls plus a personal visit before I got the actual number for the location The Representative said our reservation was in the system however I remained doubtful until the actual morning pick up with not much confidence in the service received from Gary the female representative was very good secondly I was assured that a 15' truck would handle my 4 rooms of furniture even when I told them I had large items excessive boxes and a full house furniture a 15 foot truck was woefully inadequate and we had to make 2 trips and go through 2 separate loadings to get everything taken care of I was very disappointed in the service I received from uhaul

Micheal T. on

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equip was well maintained but not clean. there was trash in the box, not alot but it was there.

Stephanie B. on

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Dorothy L. on

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Elizabeth Talley charged me extra stating I didn’t put the gas back at a 1/4 tank when I bought the truck when it actually was. I was charged for 6 gallons @ $25.50 a gallon and $30 fuel fill up fee. I WILL NEVER USE THIS LOCATION AGAIN NOR WILL I RECOMMEND IT!!! I feel as if I was scammed. She said I brought the truck back at 1/8 of a tank and it does not take 6 gallons to get this to 1/4 of a tank. She was rude and unbothered and I’m pissed!!! I have pictures proving that I did not bring this back at 1/8 of tank.

James B. on

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The representatives where very friendly and helpful

Kiana T. on

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A great experience !

michael eugene S. on

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david A. on

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Drop off was seamless and get accommodating.

JOHNNY O. on

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Eugene G. on

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Juliet S. on

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Micheal L. on

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Richard J. on

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Person behind the counter was very informal and moved me quickly through the process to check in. Dropping off the vehicle was even easier. Definitely will go back when I next need to move.

Eugene G. on

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The only factor that prevented me from rating the service excellent was the cleanliness or lack of on the driver's side floor. Otherwise, it could not have been any better. I would say that the previous renter or renters brought a lot of mud into the van.

Chasity B. on

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jannakee W. on

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WALTER B. on

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PIERRE R. on

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Jerry O. on

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Rajadurai M. on

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Frank G. on

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Ryan V. on

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Great great customer service. Even came in to rent me a truck on a snowy day. Very friendly and fast service.

Edith M. on

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Elizabeth T. on

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The lady at counter was suuuuper friendly- I can’t recall her name, but we both had same initials (ET) I am so pleased to know that I can rent a truck for $25 a day, and deal with such an efficient & helpful service person!

Peter D. on

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MARK R. on

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The people at the pickup point excellent courteous and above and beyond help other than that I hope I never have to have any dealings with U-Haul ever again everyone else in headquarters or local headquarters in Charlotte were of no help confused or had to call back 628 * or wait days for information I think you guys need to review yourselves I appreciate the fact that the local people where I picked up the first rental van gave me excellent help and a ride home I don't know what else to say overall I hope I never have to use U-Haul again maybe I can move by boat the next time raft or just float out to sea now

David K. on

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I recently rented a Uhaul from Richmond, VA on 11/25 to Charlotte, NC. On my drive to Charlotte, at around 5:00pm I realized that the headlights on the Uhaul did not work at all (even the brights didn't work). I had about an hour to go before reaching my final destination. Driving on the interstate at night, without functional headlights was EXTREMELY stressful not to mention VERY dangerous to me and other drivers on the road. It's also against the law! The rental was less than satisfactory. The truck I was given (and all rentals) should have gone through a full and proper operational inspection prior to allowing someone to drive it out of the parking lot! I'm expecting a response and action on your companies end to remedy this and make sure it doesn't happen to other renters moving forward. Thanks

Elizabeth G. on

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Staff at this location were very friendly and professional. Highly recommend them.

Brennon H. on

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Uhaul overbooked and made me drive all the way to this location which was farther from my destination.

Kevin S. on

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joey S. on

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24 hour drop off. Didn’t interact with anyone

Hugh L. on

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Byron B. on

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CHRIS C. on

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William H. on

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Pearson C. on

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Great experience, would definitely use these guys again. Thanks!

taylor B. on

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thomas. W. on

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ratasha F. on

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Great service, quick and clean. Best customer service I have seen in a while!!! Keep it up

Jennifer C. on

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Everything was smooth and the customer service was Outstanding! It was the most fun ever picking up a moving truck! Don't change a thing!!!

Lanita W. on

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The customer service was great from the initial follow up call to picking up the truck. I booked a 10' truck and when I got there they didn't have any so they upgraded me to a 15' for free for the inconvenience. Picking up and returning after hours was a breeze.

Marcia S. on

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bruce C. on

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Johnny H. on

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The woman working Friday morning was probably the nicest, most genuine person I've ever spoken to with a storage and uhaul facility. She cares about her job, cares about the customer, and had a conversation with me. She didn't just take my card and hand me a key, we chatted. I left there with such a positive outlook that I almost forgot how terrible moving is!! Will definitely be sending people to this location. Killer staff and great service.

jack F. on

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This is another great rental location.

clyde S. on

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Very friendly and pleasant reception desk lady. She was very helpful and had great suggestions.

Minerva C. on

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thanks to the team for making this a very smooth process!

Lynsay G. on

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Judy O. on

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Great experience

Casey H. on

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Truck was muddy inside and out. Workers were smoking in the office. I rented the truck for two days and they called me asking where the truck was an hour before it was due back. I will not rent from this location ever again.

MARCELO H. on

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will use again

Kenley L. on

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Customer did not leave a comment.

SHANE L. on

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The truck was clean and I came a little bit early and the man and girl was very courteous, nice change .

Theodore B. on

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Jim H. on

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The truck I reserved kept moving around Charlotte until this morning of 02/03/2017 when I called the National line. Though pleasant and helpful, they could not solve my problem and transferred me to the Charlotte dispatch. Kim from the pickup was outstanding.

lothar V. on

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bailie F. on

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Peter Z. on

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Air fresheners. Cab smelled of cigarette smoke. Coulda used a pine tree dangling from the rearview mirror.

hal C. on

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No improvements needed

KUNICA B. on

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N/A

Marcus G. on

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Great Customer Service! Freindly Staff!!

Joseph C. on

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Customer did not leave a comment.

LISA J. on

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Excellent location, fair price, & great staff & service. Thank you.

J W Scott W. on

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Andrew J. on

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I absolutely adored the customer service! U haul is #1! Especially the one on N Wendover in charlotte!

whitney T. on

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Keep doing what you are doing! Kim is awesome and took care of us two weekends in a row while we were moving. Will recommend to everyone!

FLYNN S. on

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I can only say, keep up the good work! It was a totally hassle free experience and the young woman who waited on me was outstanding. The young man who prepared the truck was spot on. I am a completely satisfied customer.

George S. on

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walter B. on

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Continue the care and concern you exhibit in meeting each customer's need. KUDOS!

WALTER B. on

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Lori W. on

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great service...quick...easy