Customer Reviews for American Store & Lock #2
(U-Haul Neighborhood Dealer)

497 reviews

1221 N Wendover Rd   Charlotte, NC 28211

(704) 494-4493

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 494-4493

1221 N Wendover Rd
Charlotte, NC 28211

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ruth G. 
Rating:
1.0

scheduled pickup at 730, place didn't open till 9a - had to wait until 9a for place to open until I could pick up.CHANGE INFORMATION ON PICKUP SO THIS DOES NOT HAPPEN. Why let me schedule a pickup for 730a if I can't pick up until 9am. Not cool, put me behind in everything that day and still had to return by the drop off deadline and wouldn't add 1.5 hours. Not a great start for the day, thanks UHaul

PAUL M. 
Rating:
4.0

Better instructions for the lock involving the other arm piece needed besides centering the code. I have never encountered a lock like this and the additional instructions provided by online chat was extremely helpful.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
5.0

Customer did not leave a comment.

Dejan O. 
Rating:
5.0

Customer did not leave a comment.

Rory R. 
Rating:
5.0

Great service- very helpful and friendly Can was spotless and ran great Tom Smart

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

The American Store and Lock person was super nice and customer oriented. She helped me with my online process. I highly recommend the American store and lock location!!!

CYNTHIA E. 
Rating:
3.0

I was horrified to find neither attendant was wearing a face covering. This threatens the health of all, and is in violation of the law.

John S. 
Rating:
3.0

The return process was ridiculous, all of the photos that needed to be taken upon return of the vehicle is a hassle. Would not recommend using the mobile phone check in/out process.

Travis S. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

No comment

Walter G. 
Rating:
5.0

Customer did not leave a comment.

Sherika E. 
Rating:
5.0

Customer did not leave a comment.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

Sara F. 
Rating:
1.0

Did not include the appliance dolly that we paid for. Called uhaul customer service. Had to drive to two other locations that said they had it only to not have it. Finally made do with the utility dolly. Paid extra for mileage to drive to other locations only to find out it was a waste of time and not get the thing we paid for anyway.

Lucinda C. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
5.0

I just adore the ladies that work here. They are considerate & conscientious. When I hadn't arrived for my 9am pickup, they called me and advised my reservation would be cancelled, and offered to change it to 10am. I was most appreciative; my car wouldn't start and Ihad to find another ride to get me there. I always rent my vehicles from American Lock & Storage!

Elizabeth T. 
Rating:
5.0

Wonderful friendly people...

PAUL D. 
Rating:
5.0

A great experience, thanks!

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Shelley A. 
Rating:
3.0

Customer did not leave a comment.

Samuel S. 
Rating:
3.0

The staff was very friendly and helpful. I had difficulty finding the location. Perhaps signs along Wendover Rd.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
5.0

This is the best location in town! It's so clean and friendly. I love the ease of getting in and out and the flexibility of the service. If I had to give any constructive criticism, I would just say that at the end of a very hard move when you're standing there sweating and really tired, it's hard to make long chit chat conversation with the clerk. She held us there about 10 minutes chatting and we were struggling to stand at that point. People just want to go at the end of a move. But she's so sweet.

SUSANNA B. 
Rating:
5.0

Customer did not leave a comment.

Carlo M. 
Rating:
5.0

Front desk ladies were very personable and helpful.

Lauren S. 
Rating:
4.0

Mrs. Sheila is a kind and friendly person! She explained to me how to operate the truck! Lucia

LUCIA R. 
Rating:
4.0

The online check-in procedure was not working, so it took more time than it should have.

WALTER F. 
Rating:
5.0

Ms. Sheila was incredibly helpful and kind. It was a great experience and we will use this location again if/when we need another rental. Thank you.

Emma B. 
Rating:
5.0

Freindliest staff I have ever encountered. Would certainly recommend.

CONNOR C. 
Rating:
5.0

Nothing at all! Everything was great! I feel as if i rented from a close friend or family member. New favorite location !

Naquan B. 
Rating:
5.0

Excellent service, friendly, knowledgeable and helpful! Great people.

Marjorie B. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

The assistant manager Ruth was wonderful! I'll be coming back for her everytime. It was night and day different than your usual uhaul experience. Usually you find an employee smoking out front or on their phone. She was attentive and helpful. Why would I go anywhere else?

Zuhair M. 
Rating:
5.0

Customer did not leave a comment.

Melissa N. 
Rating:
5.0

Customer did not leave a comment.

craig M. 
Rating:
5.0

Excellent customer service at the counter. Could not have asked for any better

John D. 
Rating:
2.0

The only thing this manager kept telling me was that she wasn't a drop off site and she's Was gonna do me a favor and accept the truck... Don't play smh

William M. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
4.0

Great service...

Joann H. 
Rating:
5.0

Sheila is great.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Kim was the name of the employee who helped me and she was absolutely wonderful! She deserves a raise

Cassidy L. 
Rating:
5.0

Great customer service.

MICHAEL A K. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
4.0

Moving Pads we're not available. I got refunded - thanks to the diligence of the employee there! But hard to move some things without that. Otherwise great and easy experience!

Jane M. 
Rating:
5.0

Outstanding service! Very friendly, too.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
1.0

When I picked up the truck there were boxes and blankets scattered in the back. Upon returning there was a $30 fee charged when I dropped it off with just as much (if not more) fuel as when I picked it up. This is ridiculous.

Benjamin R. 
Rating:
3.0

Customer did not leave a comment.

Jesus G. 
Rating:
5.0

The store manager was very nice!

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Hugh L. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Nice guy behind the counter (I didn't catch his name: was it Gary?). Very friendly and helpful. Seemed to enjoy doing his job. A big asset to U-Haul.

Thomas M. 
Rating:
5.0

Have enough dollies. We made reservation, but no one was available !

Norbert O. 
Rating:
1.0

U haul was full of trash when i picked it up. And they charged me for gas even though i filled it to the same mark as i picked it up i have a picture for proof

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Tell them Dont look for UHaul look for building at the dead end of Habitat For Humanity has American Store list on the building. It was horrible to find. It was bad enough I had to pay 300 dollars difference for a one way trip as last time. I didn't order online but 300 difference. Only traveled with 500 couldnt pay the helpers had to pay additional money when i picked up truck.

marcella S. 
Rating:
3.0

The truck was very dirty & had trash inside cab

Cynthia S. 
Rating:
5.0

The only complaint would be I had done everything online and with mobile app but had to go inside to swipe a card to finish. Not a big deal, but not as seamless as advertised.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

I don't know what can be improved. Customer service was great. I will definitely use uhaul again.

DONALD W. 
Rating:
4.0

We were forced to get a 15' truck instead of 10' so it ended up costing us more money in rental and gas. Not that big a deal but usually moving in winter makes it easy to find that truck you need.

Nate F. 
Rating:
4.0

The front desk worker was amazing! Friendly and made it super easy to get truck. He already had me pulled up! He was also very professional! I will for sure use this location again!

Trenita C. 
Rating:
5.0

Greeted with a smile and super quick service! Loved how nice the gentleman was and super helpful! I would absolutely recommend this location!!!!

Blakeley J. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Very very caring, took care of all my needs in one spot.looked out for me like a friend.

Kenneth P. 
Rating:
5.0

Great experience with location staff. UHaul booked my reservation at a location I didn't select (evidenced by a confirmation email I received showing the correct location). The staff here went above and beyond to make it right.

David H. 
Rating:
2.0

1st the phone number for this location was incorrect on the website and it took 3 additional phone calls plus a personal visit before I got the actual number for the location The Representative said our reservation was in the system however I remained doubtful until the actual morning pick up with not much confidence in the service received from Gary the female representative was very good secondly I was assured that a 15' truck would handle my 4 rooms of furniture even when I told them I had large items excessive boxes and a full house furniture a 15 foot truck was woefully inadequate and we had to make 2 trips and go through 2 separate loadings to get everything taken care of I was very disappointed in the service I received from uhaul

Marjoire W. 
Rating:
3.0

equip was well maintained but not clean. there was trash in the box, not alot but it was there.

Micheal T. 
Rating:
3.0

Customer did not leave a comment.

Stephanie B. 
Rating:
1.0

Elizabeth Talley charged me extra stating I didn't put the gas back at a 1/4 tank when I bought the truck when it actually was. I was charged for 6 gallons @ $25.50 a gallon and $30 fuel fill up fee. I WILL NEVER USE THIS LOCATION AGAIN NOR WILL I RECOMMEND IT!!! I feel as if I was scammed. She said I brought the truck back at 1/8 of a tank and it does not take 6 gallons to get this to 1/4 of a tank. She was rude and unbothered and I'm pissed!!! I have pictures proving that I did not bring this back at 1/8 of tank.

Dorothy L. 
Rating:
5.0

The representatives where very friendly and helpful

James B. 
Rating:
4.0

A great experience !

Kiana T. 
Rating:
5.0

Customer did not leave a comment.

michael eugene S. 
Rating:
5.0

Drop off was seamless and get accommodating.

david A. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY O. 
Rating:
5.0

Customer did not leave a comment.

Eugene G. 
Rating:
5.0

Customer did not leave a comment.

Juliet S. 
Rating:
5.0

Customer did not leave a comment.

Micheal L. 
Rating:
5.0

Person behind the counter was very informal and moved me quickly through the process to check in. Dropping off the vehicle was even easier. Definitely will go back when I next need to move.

Richard J. 
Rating:
4.0

The only factor that prevented me from rating the service excellent was the cleanliness or lack of on the driver's side floor. Otherwise, it could not have been any better. I would say that the previous renter or renters brought a lot of mud into the van.

Eugene G. 
Rating:
5.0

Customer did not leave a comment.

Chasity B. 
Rating:
5.0

Customer did not leave a comment.

jannakee W. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

PIERRE R. 
Rating:
5.0

Customer did not leave a comment.

Jerry O. 
Rating:
5.0

Customer did not leave a comment.

Rajadurai M. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Great great customer service. Even came in to rent me a truck on a snowy day. Very friendly and fast service.

Ryan V. 
Rating:
5.0

Customer did not leave a comment.

Edith M. 
Rating:
5.0

The lady at counter was suuuuper friendly- I can't recall her name, but we both had same initials (ET) I am so pleased to know that I can rent a truck for $25 a day, and deal with such an efficient & helpful service person!

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
No reviews have been submitted for this location.

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