Nothing to improve. The Staff was Excellent/ 5-Stars!!!!Ben W.
Moving Truck Rental in Charlotte, NC at American Store & Lock #2
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Charlotte, NC 28211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The self return process online was cumbersome and a pain actually , and lucky I read the text about the $20 charge if not completed .GEORGE L.
Shelia was great! Very kind and friendly, I would definitely recommend this location.Gregory B.
scheduled pickup at 730, place didn't open till 9a - had to wait until 9a for place to open until I could pick up.CHANGE INFORMATION ON PICKUP SO THIS DOES NOT HAPPEN. Why let me schedule a pickup for 730a if I can't pick up until 9am. Not cool, put me behind in everything that day and still had to return by the drop off deadline and wouldn't add 1.5 hours. Not a great start for the day, thanks UHaulPAUL M.
Better instructions for the lock involving the other arm piece needed besides centering the code. I have never encountered a lock like this and the additional instructions provided by online chat was extremely helpful.Kelly B.
Great service- very helpful and friendly Can was spotless and ran great Tom SmartThomas S.
The American Store and Lock person was super nice and customer oriented. She helped me with my online process. I highly recommend the American store and lock location!!!CYNTHIA E.
I was horrified to find neither attendant was wearing a face covering. This threatens the health of all, and is in violation of the law.John S.
The return process was ridiculous, all of the photos that needed to be taken upon return of the vehicle is a hassle. Would not recommend using the mobile phone check in/out process.Travis S.
No commentWalter G.
Did not include the appliance dolly that we paid for. Called uhaul customer service. Had to drive to two other locations that said they had it only to not have it. Finally made do with the utility dolly. Paid extra for mileage to drive to other locations only to find out it was a waste of time and not get the thing we paid for anyway.Lucinda C.
I just adore the ladies that work here. They are considerate & conscientious. When I hadn't arrived for my 9am pickup, they called me and advised my reservation would be cancelled, and offered to change it to 10am. I was most appreciative; my car wouldn't start and Ihad to find another ride to get me there. I always rent my vehicles from American Lock & Storage!Elizabeth T.
Wonderful friendly people...PAUL D.
A great experience, thanks!Matthew M.
The staff was very friendly and helpful. I had difficulty finding the location. Perhaps signs along Wendover Rd.Susan S.
This is the best location in town! It's so clean and friendly. I love the ease of getting in and out and the flexibility of the service. If I had to give any constructive criticism, I would just say that at the end of a very hard move when you're standing there sweating and really tired, it's hard to make long chit chat conversation with the clerk. She held us there about 10 minutes chatting and we were struggling to stand at that point. People just want to go at the end of a move. But she's so sweet.SUSANNA B.
Front desk ladies were very personable and helpful.Lauren S.
Mrs. Sheila is a kind and friendly person! She explained to me how to operate the truck! LuciaLUCIA R.
The online check-in procedure was not working, so it took more time than it should have.WALTER F.
Ms. Sheila was incredibly helpful and kind. It was a great experience and we will use this location again if/when we need another rental. Thank you.Emma B.
Freindliest staff I have ever encountered. Would certainly recommend.CONNOR C.
Nothing at all! Everything was great! I feel as if i rented from a close friend or family member. New favorite location !Naquan B.
Excellent service, friendly, knowledgeable and helpful! Great people.Marjorie B.
The assistant manager Ruth was wonderful! I'll be coming back for her everytime. It was night and day different than your usual uhaul experience. Usually you find an employee smoking out front or on their phone. She was attentive and helpful. Why would I go anywhere else?Zuhair M.
Excellent customer service at the counter. Could not have asked for any betterJohn D.