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Rod D
Customer Reviews for American Store & Lock #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sheila was great! Extremely helpful and answered all my questions
KADEEM TFollowing the texted instructions to preview the van and upload photos needed to include that it was unnecessary to upload dents, etc that were already marked and when the photos were uploading they took too long and were never completed .
CATHERINE FGreat customer service
Steven JThis is our second time renting and each time the staff were pleasant, the vehicle was clean, and our experience was excellent!
Ashley BThis was my 1st time using this company & it was a great experience. Customer service was very helpful in answering any questions I asked her. She was very knowledgeable about the company. I was offered water & snacks. I was in and out off there very quickly. I will definitely recommend this company to my friends and family.
Evelyn ROutstanding individuals providing outstanding service.
KELLEY AThis location is always great to work with. They’re convenient, always helpful, and very understanding when things don’t work out the way I thought they would. They make sure that the customer is happy.
WILLIAM KThis was not the location I booked at. Dispatch called and my reservation got moved to a new location and I had booked it for 3 days however they only transferred my reservation for 4 hours. The nice guy helped me out but then had to mess up the rest of the reservations. I wouldn’t use them again for work when I have no wiggle room if they do this again. Not reliable.
ELISABETH MExceptional and friendly service.
NICHOLAS OQuick check in, quick check out. Had the equipment I was looking for. Great price for the truck and furniture dollies. Associates were helpful a pleasure to work with.
WILLIAM KThis was an old truck with 142k miles. AC worked but not well and radio did not work at all. Interior was kind of clean but shabby. If i were taking this truck on a one way trip it would have been terrible. Local for couple of hours was ok.
MICHAEL KJosh was super helpful and very efficient. My son is moving in a couple of months and I will definitely suggest he get his rental from this location.
KIMBERLY OGreat service at this location.
Karin KThe process was quick and easy.
Esther BThe outside of the vehicle was still dirty from a previous rental, not terrible but noticable. The bed of the pick up had mulch?? in it. Not an issue for me as I was hauling junk to the dump but for someone that is moving nicer stuff that may have been an issue. Office staff was super nice, friendly, and helpful.
William MCondition of the truck was subpar. Location wasn’t able to process my payment and offered no remedy to fix.
Trey CRuth was extremely helpful and provided wonderful customer service!
Esther SSheila was terrific to deal with. I really appreciate the great customer service.
Waldemar PIt was a stress-free, wonderful experience. It was our first time renting from UHaul and we will rent from this company and location again.
KEVIN BVery helpful and easy to work with.
Minnette CSuper authentic and caring customer service
Melissa DThe folks at this location were super helpful and let me in a bit early when having an issue with the app. Highly recommend using them in the future
Tiffany LWindshield filthy inside and out. I reserved moving pads -- was informed the morning of the move when I picked up the van that no pads were available.....very disappointing and disruptive for the move. Shiela was great; van worked fine.
Michael YPersonnel, Stella I believe, was professional and very friendly and made both pick up and return a fast and easy process. Would definitely use them again.
Peter AGreat service from beginning to end.
Laquane TVery easy pick up and drop off. Manager (Sheila) was extremely helpful and nice.
Cornelia HSheila is wonderful!
CHRISTOPHER BLady at the counter was great!
JEREMY KTell your customers to contact the people on site. Ruth was great in every way. She was patient with my questions and explained the charges as well as the particular quirks of the truck that I rented. My experience in reserving a truck online was not satisfactory. I spent about 15 minutes filling out screens with my personal info and arrived at the last screen when I ran into issues. The first issue was that there was a notification that the size truck I wanted was not available at the location. The second issue was that when I went ahead with the transaction, the site would not acknowledge completion. I had to go by the actual site to complete the transaction. However, once I was there, Ruth was able to sort things out fine and there were at least two trucks like I wanted available.
Roy GThe customer service was outstanding.
THOMAS BThank you so much
Toby EThe provider at this location was so nice, professional, and efficient. Pick up and drop off was easy and everything was ready to go. Great experience!
TREVOR RMake sure you check your odometer. I brought it back on full and they charged me for bringing it back at 3/4 full. Still waiting on my 21.00 refund to go back on my card..
Carlos WSend the key code in an easier manner but overall it was fine. Thank you!!
Anne WCustomer service was awesome
kimberly tAll very good please let staff know we appreciate!
Peter WLady in charge is simply amazing !
WONDERFUL MThe location is nice and organized, easy to find your rental. The lady at the counter was super nice and helpful which is rare at a U-Haul location so that was refreshing. Will use this location again. Btw the U-Haul app is super slow
Brittany MThe location on Wendover is always accommodating and very friendly. I will always use them.
Clinetta ARequested optional equipment was not available. Make sure to notify customers of the status of optional equipment before the truck transaction. I ordered 3 Dollie’s to assist with my whole house move. I had to call around to other Uhaul providers to track down equipment while my movers were on the clock. Terrible experience.
Andrea QEverything was just fine. I appreciate your help with this.
LORRAINE MCustomer Rep at the counter when I checked in was very helpful.
TODD SNothing - great experience.
Kate MGreat service and very helpful
Tonya SThr manager was there when I checked in. She was very kind and helpful. I recommend Uhaul to everyone.
Tulin CI told the lady I didn’t want the $14 coverage and she charged me for it anyway.
Lorie MStaff was professional and very knowledgeable about the service and details. Most helpful.
Joe MThe tailgate door of the truck bed was jammed and does not open. We were able to lift our things over and in but it created an extra challenge!
Michael WEverything was amazing! Truck was very nice and the pick up drop-off was hassle free.
Shawn WNice clean professional and friendly. Hassle free.
andrea jMy car was vandalized in the store parking lot. How can uhaul help me pay for all the damage?
Henrique OThe only problem I encountered was that the truck I reserved thru UHaul's website and was told was guaranteed, was not available at the site I chose to pick it up. So, I had to pay twice the rental price for the one truck that was available. This is a bait and switch scam. When I tried to claim my $50 reward for Uhaul not having the truck that was guaranteed, their website gave me the run-around to the point that I just quit trying. I'm sure this was the desired outcome by Uhaul. Do NOT trust their online biooking service. After booking your truck, call the pickup location and verify that they actually have the truck you reserved. The poor woman running this location said this happens all the time and she has no control over what Uhaul promises (but frequently fails to deliver) on their website.
Kelly R