Customer did not leave a comment.ERIKA W.
Customer Reviews for American Store & Lock #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHERIKA E.
Customer did not leave a comment.Kevin S.
The representative was extremely nice and respectable, the truck rode like it might need some suspension work but it was overall greatTonya W.
Omg!!! Ms. Sheila and Ms. Ruth are absolutely amazing!! They made an extremely frustrating time absolutely enjoyable. They made sure we had everything we needed. They got me the right truck AND storage units. They were very patient with us and didn't try and sell us things we didn't need. They are freaking AWESOME!! The sweetest women in the world. I wouldn't have made it through the moving process without them. Oh...and the candy and refreshment was right on time that they offer to the customers. My experience with these two wonderful women was top notch. My girlfriend and I are extremely pleased and as long as they are there, you have us as customer. THANKS MS. RUTH AND MS. SHEILA!!!!!CHRISTY B.
When i did my overall walk thorough the uhaul hadn't been swept.Kaylan W.
The process was seamless. I was able to get the truck that was reserved. Needed it to move a dresser added less than 10 miles.Antoinette B.
The staff at this location was awesome.Friendly, professional, they delivered an excellent experience for the rental of just the right vehicle I needed to get the job done. Shelia is an amazing woman!!!! Thank you, Debbie BassDebbie B.
Lady at the front desk was very helpful . The location is in the cut but it is good.TONIYETTE S.
Nothing. Shella was very courteous, friendly, and knowledgeable. Can't ask for anything more especially when it comes to customer service. Also loved the set up for customers coffee,snacks, and water.When I have the need to rent a Uhaul again this will be the place to to go to.Maryann H.
Everything was great. Fantastic staff at this location.David S.
Representative was excellentSharon M.
Customer did not leave a comment.SaraKathryn F.
Customer did not leave a comment.corissa F.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.JOHN B.
Nothing. Ruth and Shiela were perfect!JAMES T.
Customer did not leave a comment.Lauren D.
Equipment was not as clean as should be. Cigarette butt in cup holder and rear of van was dirty. People at office were very nice and efficientâ€¦but I was disappointed to be charged a $10. insurance fee when I had specifically refused the insurance online. I was never asked about it in the office and since I had specified exactly what I wanted and did not want, I didn't mention it further. When I asked why the charge was more than expected, I was told I was charged the insurance fee and that it could not be reversed. I was disappointed!WILLIAM C.
Customer did not leave a comment.ANTONIO M.
Customer did not leave a comment.Penny B.
Very helpful and personable service counter representative.Dawn O.
Customer did not leave a comment.Holly J.
Customer did not leave a comment.Zuhair M.
Everything went well. The process was very easy and the ladies were excellent. My only comment would be that the windshield needs to be cleaned on the inside and out. Otherwise, I will continue to rent from this location.EUGENE G.
Customer did not leave a comment.Sharon B.
Customer did not leave a comment.TANISHA C.
The representative called me saying I was liable for property damage I didn't contribute too. I brought the truck back and parked in the same area where I got it from. I wasn't advised by the representative to park the truck in another area on the cub. I was only informed by the representative that I could return the truck later that day and to drop the keys in the night Dropbox which I did.DAPHNE C.
Customer did not leave a comment.JOSHUA H.
Customer did not leave a comment.Carmelita J.
The lady at the corner was extremely helpful and friendly. 10/10 would recommend it.Win M.
I had an old vehicle broke down on the highway was on the side of the road for 4 hoursJohnny C.
Thanks for all your helpWonderful M.
Customer did not leave a comment.BRITTANY S.
Customer did not leave a comment.Cherita A.
Very urban and the assistant manager wasn't much better.Rashawn N.
Customer did not leave a comment.brian B.
Customer did not leave a comment.JOHNPAUL C.
Returning the truck was very very painful. I was trying for more than 30 minutes.Atikurrahiman J.
Customer did not leave a comment.James B.
The app is horrible. The pickup process didn't work, so I had to go in and cancel my reservation and make a new one. Luckily Sheila is awesome and made it a quick process.Jacob D.
Nothing, great customer service!!!!Tashauna S.
Customer did not leave a comment.nathan M.
Nothing to improve. The Staff was Excellent/ 5-Stars!!!!Ben W.
The self return process online was cumbersome and a pain actually , and lucky I read the text about the $20 charge if not completed .GEORGE L.
Customer did not leave a comment.Daishua H.
Shelia was great! Very kind and friendly, I would definitely recommend this location.Gregory B.
Customer did not leave a comment.Ruth G.
scheduled pickup at 730, place didn't open till 9a - had to wait until 9a for place to open until I could pick up.CHANGE INFORMATION ON PICKUP SO THIS DOES NOT HAPPEN. Why let me schedule a pickup for 730a if I can't pick up until 9am. Not cool, put me behind in everything that day and still had to return by the drop off deadline and wouldn't add 1.5 hours. Not a great start for the day, thanks UHaulPAUL M.
Better instructions for the lock involving the other arm piece needed besides centering the code. I have never encountered a lock like this and the additional instructions provided by online chat was extremely helpful.Kelly B.
Customer did not leave a comment.Joyce R.
Customer did not leave a comment.Dejan O.
Customer did not leave a comment.Rory R.
Great service- very helpful and friendly Can was spotless and ran great Tom SmartThomas S.
Customer did not leave a comment.Thomas S.
The American Store and Lock person was super nice and customer oriented. She helped me with my online process. I highly recommend the American store and lock location!!!CYNTHIA E.
I was horrified to find neither attendant was wearing a face covering. This threatens the health of all, and is in violation of the law.John S.
The return process was ridiculous, all of the photos that needed to be taken upon return of the vehicle is a hassle. Would not recommend using the mobile phone check in/out process.Travis S.
Customer did not leave a comment.Steven W.
No commentWalter G.
Customer did not leave a comment.Sherika E.
Customer did not leave a comment.Sara F.
Customer did not leave a comment.Sara F.
Did not include the appliance dolly that we paid for. Called uhaul customer service. Had to drive to two other locations that said they had it only to not have it. Finally made do with the utility dolly. Paid extra for mileage to drive to other locations only to find out it was a waste of time and not get the thing we paid for anyway.Lucinda C.
Customer did not leave a comment.Travis T.
I just adore the ladies that work here. They are considerate & conscientious. When I hadn't arrived for my 9am pickup, they called me and advised my reservation would be cancelled, and offered to change it to 10am. I was most appreciative; my car wouldn't start and Ihad to find another ride to get me there. I always rent my vehicles from American Lock & Storage!Elizabeth T.
Wonderful friendly people...PAUL D.
A great experience, thanks!Matthew M.
Customer did not leave a comment.Shelley A.
Customer did not leave a comment.Samuel S.
The staff was very friendly and helpful. I had difficulty finding the location. Perhaps signs along Wendover Rd.Susan S.
Customer did not leave a comment.Tracy W.
This is the best location in town! It's so clean and friendly. I love the ease of getting in and out and the flexibility of the service. If I had to give any constructive criticism, I would just say that at the end of a very hard move when you're standing there sweating and really tired, it's hard to make long chit chat conversation with the clerk. She held us there about 10 minutes chatting and we were struggling to stand at that point. People just want to go at the end of a move. But she's so sweet.SUSANNA B.
Customer did not leave a comment.Carlo M.
Front desk ladies were very personable and helpful.Lauren S.
Mrs. Sheila is a kind and friendly person! She explained to me how to operate the truck! LuciaLUCIA R.
The online check-in procedure was not working, so it took more time than it should have.WALTER F.
Ms. Sheila was incredibly helpful and kind. It was a great experience and we will use this location again if/when we need another rental. Thank you.Emma B.
Freindliest staff I have ever encountered. Would certainly recommend.CONNOR C.
Nothing at all! Everything was great! I feel as if i rented from a close friend or family member. New favorite location !Naquan B.
Excellent service, friendly, knowledgeable and helpful! Great people.Marjorie B.
Customer did not leave a comment.Zachary S.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.richard C.
The assistant manager Ruth was wonderful! I'll be coming back for her everytime. It was night and day different than your usual uhaul experience. Usually you find an employee smoking out front or on their phone. She was attentive and helpful. Why would I go anywhere else?Zuhair M.
Customer did not leave a comment.Melissa N.
Customer did not leave a comment.craig M.
Excellent customer service at the counter. Could not have asked for any betterJohn D.
The only thing this manager kept telling me was that she wasn't a drop off site and she's Was gonna do me a favor and accept the truck... Don't play smhWilliam M.
Customer did not leave a comment.Jeff L.
Great service...Joann H.
Sheila is great.Robert C.
Customer did not leave a comment.Andrew B.
Kim was the name of the employee who helped me and she was absolutely wonderful! She deserves a raiseCassidy L.
Great customer service.MICHAEL A K.
Customer did not leave a comment.Chad D.
Moving Pads we're not available. I got refunded - thanks to the diligence of the employee there! But hard to move some things without that. Otherwise great and easy experience!Jane M.
Outstanding service! Very friendly, too.Richard W.
Customer did not leave a comment.Kevin G.