Customer Reviews for American Store & Lock No 6

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Store & Lock No 6

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Charles S. on

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David H. on

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Curtis M. on

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Kim was great

Angela P. on

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Noemi V. on

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Keep doing the good work. Thank you!!

tammy H. on

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Everything and everyone were exceptionally nice and helpful. I highly recommend this facility to anyone interested in renting a uhaul.

JAMES L. on

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Vicki P. on

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I was moving from Matthews and had reserved a pickup in that area. However, there was no truck available there and was sent to Monroe which was 12 miles away.

MICHAEL M. on

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Madeline C. on

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She was great! Super nice and upbeat. Very involved .

Wayne M. on

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Skyline location was quick and efficient. No issues. Interaction with salesperson was pleasant. Online I reserved a truck close to my starting location, however, U-Haul rep called 2 days prior to pickup to tell me my original location wouldn’t have a truck. Had to go to the Skyline location, which was 30+ minutes away and was very inconvenient.

Patrick W. on

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jacques D. on

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Chris W. on

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luis V. on

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This was much better organized than the last UHaul rental experience I had (late 2016). The focus at this location is on the storage facility, so not a lot of equipment inventory. But, they had exactly what I needed, so this was not a problem for me. Staff very personable and helpful.

Ashley M. on

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The service was horrible. The big lady with hideous eyelashes was very rude and unprofessional. I will not be using this location ever again

Sigmund S. on

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The woman there was extremely nice and helpful. Thank you

Sharon J. on

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charles L. on

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Gregory V. on

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teresa S. on

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The lady was so very nice and helpful. I would very much recommend this place for renting your moving truck or anything they offer

wayne H. on

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Great service, I called Friday and was told a truck would be in Saturday morning. Called back Saturday truck was available started a reservation and picked up later in the morning. Clean and everything was great. I will most likely need to rent one again soon and I'll be back.

Thaddeus H. on

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We dropped off at a different location than we were scheduled to because the storage business that we were using was also a drop-off. The staff was helpful, friendly, and quick. I had no complaints with this experience.

Brenda C. on

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Kim was great, however she did not do a walk through with me while I was there. I noticed some things on the truck that should be noted before I took the truck so i was not held responsible for damage already done to the vehicle from previous renter. Dings ,dents broken compartment on the inside... I did go back in an ask her to come out which she did do.

Johnathon S. on

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The lady who helped me was kind and easy to deal with. Will do business with again.

Robert R. on

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kay W. on

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NOT a damn thing rip off company,will never use again ,don't give a damn about the people that rent from them ,would not refer to anyone else.

Brian F. on

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The location needs a larger selection of vehicles to choose from, other than that the service was excellent!

Mark H. on

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After hours drop off was great.

SCOTTY H. on

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Jerry S. on

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Very nice and personable????

Forrest N. on

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TERIA J. on

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MYRON G. on

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Paulette was very helpful and knowledgeable. She did a great job. Very courteous. Thanks.

James H. on

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AARON K. on

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Bset I've dealt with !

James S. on

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The location contact was very helpful and pleasant. thx.

WILLIAM W. on

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Timothy H. on

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Karen N. on

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The clerk, who was VERY courteous and helpful, had been inadequately trained and the support she received on the phone was also inadequate. She ended up having to figure out how to enter the transaction on her own. But she succeeded, she helped us hitch the trailer to our truck, and she was cheerful and professional the whole time.

Donna C. on

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doug H. on

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Ty S. on

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Great experience - very nice people

Andrea T. on

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susan S. on

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The clerk was amazing and very helpful. thank you.

Jamie R. on

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She was very nice

Michele T. on

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Myriah H. on

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SIMPSON G. on

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Very much enjoyed working with Kam to set up my rental needs.

Vicky V. on

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The gentlemen who helped us was very helpful.

Arty P. on

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William W. on

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Very nice person and the location was very easy to get to. Thank you.

Tyler L. on

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Terry C. on

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Brenda C. on

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Debbie G. on

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Excellent customer service

calvin B. on

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24hr Access LOL!

Chase C. on

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JOHN-MARK F. on

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ronnie H. on

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I ASKED U HAUL @ GO UHAUL TO CONTACT ME BY PHONE WHEN THEY LOCATED A DEALER OPEN ON SUNDAY. THEY SENT ME AN EMAIL INSTEAD.

Cassandra B. on

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George C. on

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This was a quick and painless experience. I would definitely recommend Uhaul and this location in the future.

Phillips C. on

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Angela F. on

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The employee was extremely helpful and friendly.

Scape S. on

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Patriot T. on

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Don S. on

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I found a truck here on Saturday without a reservation after stopping in at Old Hickory Buildings of Monroe where Tim found me a 20 foot truck available at this location and made the reservation then for us to go pick it up. Thanks Tim!

Julia E. on

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Person in office does not keep hours as posted. Reserved for 10and on tight schedule. Man had 9am as start time but didn't arrive until 10. Then he took storage unit rental customer before me and it took 40 min before I was helped. Then I left the dolly at home and told him I'd be back in 20 min. Place closed down when I got back. Had to leave dolly outside door. Called and left message but he has yet to confirm back that he received.

Douglas H. on

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My experience with the Assistant Manager, Emir, was OUTSTANDING! He is an asset to your company. Very professional and helpful through the entire process.

EGBERT W. on

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david H. on

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They want to know a little to much about everything

EMILY O. on

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jeffery W. on

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yard was flooded and we had to place a brace under tongue of trailer in the mud to hook up our vehicle, in the pouring rain!!

TOMMY T. on

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MATTHEW H. on

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John C. on

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Pleasant staff. But you are really not open at 9:00 It takes the staff 15 minutes to get signed on to your computer system. Plus the pre-check-in on the internet didn't seem to speed up things and save time. It took 30 minutes to get out of the office before hooking up the trailer. I was there at 8:30 and you open at 9:00 and I'm off the lot after 9:30 when the only customer you had!!!

MARY M. on

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Gene S. on

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U Haul 800-customer service is in serious trouble. I was treated like dirt from the lady I spoke with. She eventually hung up on me. What is that?

RACHEL W. on

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Adam M. on

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Given the wrong trailer. Be sure you are getting what you ask for

JASON S. on

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WILLIAM W. on

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Shante D. on

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RICK G. on

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We got there and they didn't have the Auto transport ready we waited over 1 hour and had to leave and come back for it we hired people to help us move and they were only able to load the truck and had to leave for their next job so we lost our help that I paid for because of this delay! And they charged us $60.00 more than what my contract said!

MARY R. on

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Friendly helpful service

JON R. on

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The car hauler I used was in need of overall maintenance. Better instruction by this storage facility would be helpful. People who have minor experience with trailers would have a serious problem. This U haul trailer was an 'adventure, but it most certainly was 'NOT FUN'.

DENNIS N. on

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Charles was great to deal with.

RONALD C. on

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Great service..gentleman hooked all up and was great

Marco B. on

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this review is a farce. where are the questions about the equipment? Where are the questions about my satisfaction with the services. I will never recommend Uhaul to any one. I was to receive one month free rent for a storage unit, i did not. The location that I reserved did not have a unit for me when I arrived. I had help reserved for unloading and they wasted teh reserved time while i located an storage facility and figured aout a way to unload my car from a tow dolly that was missing a ramp. UHaul's response was to take the vehicle to a UHaul service center and waste my time. After I figured out a way to extracate my car from the dolly and found another staoraqge facility it cost me three extra hours of unloading time. I had to suffer 10 hours of driving in a truck that had not air conditioning. This is the worst move I have ever made.

Roszena D. on

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HARVEY L. on

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The manager went above his service requirements.

Megan A. on

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DAVID F. on

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ANTHONY M. on

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Your agent never got off of his lazy fat ass to assist me in anyway mutually inspect the truck nor the trailer nor show me how to hook up the trailer load the car on or how to secure the car to the trailer he is an absolute joke. I would never use this facility again if my life depended on it and if that's a reflection of your company along with the dissatisfaction I've had so far I would never use you whole again nor ever recommend them to anyone.

LINDA D. on

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PAMELA R. on

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Perfect customer service!

PAMELA R. on

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Perfect customer service!

David A. on

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Craig R. on

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We chose this location because they were supposed to be open on Sunday. However, when we arrived there was no one there and the place locked up. There was a note with a phone number. We called the number and got a voice mail. I could have chosen several UHaul locations closer but we chose this one because your website said they had Sunday hours. If I wanted to just drop it off, I would have chosen a closer location. I have no idea how the personnel or the quality of the location is since we were not able to see or speak with anyone.

Jeff C. on

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