Customer Reviews for American Store & Lock No 6
(U-Haul Neighborhood Dealer)

261 reviews

1913 Skyway Dr   Monroe, NC 28110
(5 from 601N and Hwy 74)

(704) 283-6091

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(704) 283-6091

1913 Skyway Dr
Monroe, NC 28110
(5 from 601N and Hwy 74)

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful

Eric V. 
Rating:
3.0

Customer did not leave a comment.

Jorge B. 
Rating:
5.0

The folks at the location in Monroe were so helpful! I will definitely recommend to friends!

STEPHANIE C. 
Rating:
3.0

The AC in the cargo van we were given was not working at all. The blowers were working but they weren't putting out cool air. It was 95-98 degrees the two days we had the van and it was miserable. I will be contacting UHaul directly and asking for a discount.

CONNIE C. 
Rating:
4.0

The online process was horrible. It took me one hour to get the truck due to the system kicking me out. And the return was even worse it wouldn't let me finish the check out so I just turned the key in and hoped for the best

Jermon T. 
Rating:
5.0

Karma was very nice and professional , she make my day.

JOSE E. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

The attendant was awesome. She was very attentive and helpful. She was sociable and very nice. Will choose this location again.

Tammy E. 
Rating:
5.0

Customer did not leave a comment.

CHALLEN B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
3.0

Customer did not leave a comment.

ERICH S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Amanda was so polite and helpful. The service at this location couldn't be better!!

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Was switched from a more convenient location that was open on Sunday for return. Wanted this on purpose. Was unable to get the return app to work when returning on Sunday a s this location was closed. Had to re contact rental location so a ss not to get charged a late fee. Actually returned early but wasted time trying to get the as app to work,. Very very very frustlrating. Will make me look for an alternate rental company......

ROGER H. 
Rating:
4.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

ISAI H. 
Rating:
4.0

Customer did not leave a comment.

ARMANDO G. 
Rating:
5.0

Customer did not leave a comment.

Earl C. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Ashley was so nice! I would definitely recommend this location to anyone

AUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

She was great nothing to be said...

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
1.0

Over charge me for nothing fuck this place 157 for 1 extra day and was rude ass hell

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

DELLA S. 
Rating:
5.0

Ashley was friendly and quite helpful. Her and her coworker were patient to hear and look at documentation on where to return equipment. They called an area manager as well to be sure I wouldn't be incorrectly charged.

Ken H. 
Rating:
5.0

Desk person (Ashley) was friendly. Listened to and understood issues encountered with other UHAUL equipment rented.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
5.0

Made a mistake hit wrong no when I meant yes

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
3.0

It's a little more expensive than I thought it would be.

William L. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

The requested vehicle was available at the scheduled tiem. Ms. Ashley was very courteous, even while the sytem was experiencing technical difficulties. She troubleshooted and got us on our way in a timely manner.

Stephon M. 
Rating:
5.0

Friendly, knowledgeable and helpful staff.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA H. 
Rating:
3.0

This was not my original pick up location, and was called and told that I had to drive further to pick up the truck. I should have gotten a price reduction for that.

RONNIE M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

CONNOR P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
4.0

Customer did not leave a comment.

Eugene S. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Kim was great

Curtis M. 
Rating:
4.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Keep doing the good work. Thank you!!

Noemi V. 
Rating:
5.0

Everything and everyone were exceptionally nice and helpful. I highly recommend this facility to anyone interested in renting a uhaul.

tammy H. 
Rating:
3.0

Customer did not leave a comment.

JAMES L. 
Rating:
3.0

I was moving from Matthews and had reserved a pickup in that area. However, there was no truck available there and was sent to Monroe which was 12 miles away.

Vicki P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

She was great! Super nice and upbeat. Very involved .

Madeline C. 
Rating:
5.0

Skyline location was quick and efficient. No issues. Interaction with salesperson was pleasant. Online I reserved a truck close to my starting location, however, U-Haul rep called 2 days prior to pickup to tell me my original location wouldn't have a truck. Had to go to the Skyline location, which was 30+ minutes away and was very inconvenient.

Wayne M. 
Rating:
4.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

jacques D. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

This was much better organized than the last UHaul rental experience I had (late 2016). The focus at this location is on the storage facility, so not a lot of equipment inventory. But, they had exactly what I needed, so this was not a problem for me. Staff very personable and helpful.

luis V. 
Rating:
1.0

The service was horrible. The big lady with hideous eyelashes was very rude and unprofessional. I will not be using this location ever again

Ashley M. 
Rating:
5.0

The woman there was extremely nice and helpful. Thank you

Sigmund S. 
Rating:
5.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
5.0

Customer did not leave a comment.

Gregory V. 
Rating:
5.0

The lady was so very nice and helpful. I would very much recommend this place for renting your moving truck or anything they offer

teresa S. 
Rating:
5.0

Great service, I called Friday and was told a truck would be in Saturday morning. Called back Saturday truck was available started a reservation and picked up later in the morning. Clean and everything was great. I will most likely need to rent one again soon and I'll be back.

wayne H. 
Rating:
5.0

We dropped off at a different location than we were scheduled to because the storage business that we were using was also a drop-off. The staff was helpful, friendly, and quick. I had no complaints with this experience.

Thaddeus H. 
Rating:
5.0

Kim was great, however she did not do a walk through with me while I was there. I noticed some things on the truck that should be noted before I took the truck so i was not held responsible for damage already done to the vehicle from previous renter. Dings ,dents broken compartment on the inside... I did go back in an ask her to come out which she did do.

Brenda C. 
Rating:
5.0

The lady who helped me was kind and easy to deal with. Will do business with again.

Johnathon S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

NOT a damn thing rip off company,will never use again ,don't give a damn about the people that rent from them ,would not refer to anyone else.

kay W. 
Rating:
5.0

The location needs a larger selection of vehicles to choose from, other than that the service was excellent!

Brian F. 
Rating:
4.0

After hours drop off was great.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

SCOTTY H. 
Rating:
5.0

Very nice and personable????

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Forrest N. 
Rating:
5.0

Customer did not leave a comment.

TERIA J. 
Rating:
4.0

Paulette was very helpful and knowledgeable. She did a great job. Very courteous. Thanks.

MYRON G. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Bset I've dealt with !

AARON K. 
Rating:
5.0

The location contact was very helpful and pleasant. thx.

James S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

The clerk, who was VERY courteous and helpful, had been inadequately trained and the support she received on the phone was also inadequate. She ended up having to figure out how to enter the transaction on her own. But she succeeded, she helped us hitch the trailer to our truck, and she was cheerful and professional the whole time.

Karen N. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

doug H. 
Rating:
5.0

Great experience - very nice people

Ty S. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

The clerk was amazing and very helpful. thank you.

susan S. 
Rating:
5.0

She was very nice

Jamie R. 
Rating:
4.0

Customer did not leave a comment.

Michele T. 
Rating:
5.0

Customer did not leave a comment.

Myriah H. 
Rating:
5.0

Very much enjoyed working with Kam to set up my rental needs.

SIMPSON G. 
Rating:
5.0

The gentlemen who helped us was very helpful.

Vicky V. 
Rating:
4.0

Customer did not leave a comment.

Arty P. 
Rating:
5.0

Very nice person and the location was very easy to get to. Thank you.

William W. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
5.0

Excellent customer service

Debbie G. 
No reviews have been submitted for this location.

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