Customer Reviews for American Trailer

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Trailer

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Joshua S.
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Customer did not leave a comment.

Eric Z.
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chuck B.
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Benjamin K.
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Joshua O.
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heather P.
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Great customer service that worked to support Uhaul and the customer too!

James L.
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This location was excellent. However, I had selected a different location for convenience based on UHaul's online website directing me to those locations that had the trailer I wanted to reserve. UHaul then called me in advance and redirected me to this location to get the trailer. I had no problem with that, but do question why UHaul even gave me the option to get the trailer at my first choice site.

David H.
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He unhooked the trailer, but did not verify that the dolly and blankets were in the trailer. No receipt of return given to me.

Gregory M.
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I should have mentioned the windshield wipers to the drop off location but I forgot. My bad

Patrick S.
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Customer did not leave a comment.

charles B.
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Guys were nice, easy pick up

Robert T.
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Customer did not leave a comment.

Suzanne V.
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Very helpful - even made sure our hitch ball was secure! Checked the lights before we left. Thank you!

DAVID V.
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Unit had not been cleaned and the wiper blades were shot. Had to buy more ($29.66) and was not reimbursed.

Jared L.
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After I found out the damage when we arrived in Boise while unpacking, the Store-It guy was more helpful than the staff at this location. They didnt even ask to see where the damage was or what they could do. I found out I had to go through a 3rd party claim system even though its not my fault. I wish they had said they could help me if I just provided the information, but they were not interested at all. I asked if they could come out to look via the Store-It guy and they said no, just take photos and send it in. VERY dissapointed. I will be complaining on every social media location I can find if i dont get refunded for the damages. Also note, some of the damaged wooden stuff was custom made for us and our childs crib was damaged to where we cant even use it.

Gary S.
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Customer did not leave a comment.

Chris R.
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Cody did a fantastic job.

Barbara R.
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Very helpful people.

ROBERT S.
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Very friendly staff.

Matt N.
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John C.
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Joseph C.
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Matthew M.
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david K.
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I was towing a car on a trailer. The tie down strap on the right front wheel had been cut previously and was not long enough to get around the wheel. We had to deflate the tire to get it attached.

Tyler M.
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Truck was dirty inside the cargo area when we picked it up and we had to sweep it out ourselves before we could start loading. We brought the truck back 18 hours early and were not given any type of discount.

Wade M.
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First truck 26 footer had suspension problems had to take it back it was filthy dirty especially on the outside windows you could hardly get the the dirt off. Second truck ran better but was also dirty and was literally on empty when we picked it up. Appreciated the return in Vernal UT very nice folks. Would highly recommend removing your contract from the folks we rented from in Boise. As they said this is a side business and it's obvious they're not paying any attention to it! We have used U-Haul now for 30 years but for the first time Next time will look into your competition!

Karyl C.
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KEN S.
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They were busy, but made my return quick and painless.

Robert V.
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WALT M.
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Extreemely willing to help ,drop off was easy .

Sharri J.
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The truck was had major body damage to it covered in stickers that they were covered in a claim. There was still a massive bottle of Mt Dew in the cabin.

DARRELL M.
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Detrick W.
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Fast service

Malcolm A.
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James W.
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bill D.
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The reason I didn't give an excellent score is it was to expensive.

Matthew V.
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Blaine D.
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You chargerd me 11.25 for gas even though I put 10+ Dollars more gas in it than was I it when I picked it up. Only dick heads charge bullshit fees like that. I will never use you again

Albert W.
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THOMAS H.
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Would not recommend uhaul to anyone.

Xenia T.
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Laura P.
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Benjamin B.
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Truck could have used an external wash for better visibility out the windows

Walter F.
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Stephen R.
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MIKE D.
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Joshua W.
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Audrey B.
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Everything was perfect.

Xanti B.
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Carl G.
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This is a uhaul company review. Paid for Boise Idaho to Tillamook oregon, refused to take car hauler at any nearby uhaul drove 2.5 hours round-trip to return trailer to sharadon oregon when there was at least 4 uhaul's dropoffs closer. Lost my business forever.

Valeah B.
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No muss no fuss, very friendly staff. Will def use again :)

Richard C.
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I never got my utility dolly and I got charge for one. I had to ask for help with the car dolly.

Matthew P.
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STEVE C.
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Sam H.
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Truck was filthy inside. Lots of trash and old used moving blankets left in there. I removed one 55 gallon trash can worth of trash. The floor of the truck was also dirty and gross. The mobile check-in was very sketchy. I would NEVER do it again. The key code for the box was incorrect and no one answered the number it left to call if I had issues. Left multiple messages and now 12 hours later I still have not heard back from them. Met some random rancher who was fixing a tire but, didn't work there he said. He was able to get a hold of someone who got him a key for us. If he hadn't been there I would have been out of luck. I would still have no truck and I would be out the $400 I paid to have professional movers come.

Kimberly M.
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REBECCA C.
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chris C.
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The simple fact is you screw people over by charging $4+ a gallon for fuel and not having your trucks filled up. If the truck was full at rental, then there is no guessing game when fueling to return it. And a $.79 a mile surcharge, give me a fucking break, just a chance for you to nickel and dime people to death. What are you the fucking government. I'll avoid your company at all cost and tell my friends to be ready to get the shaft if they have to do business with you.

Don M.
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christy B.
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Keep up good work. Thank you

Kathleen H.
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Cody was very professional and courteous. Appreciated them hooking up the trailer for us. Would definitely recommend American Trailer for trailer rental.

Mark S.
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I've never rented from anywhere but the main uhaul stores and this location was fast and exceeded my expectations .

MARK S.
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Customer did not leave a comment.

patricia J.
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Very friendly and accommodating. Easy & quick rental. Great experience over-all. I would recommend this location to friends and family.

Matthew S.
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Staff was incredibly helpful.

Justin T.
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Easy and hassle-free. Have no complaints whatsoever.

JOY H.
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Customer did not leave a comment.

Kimberly K.
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CLARK H.
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This is how rentals should work! I was greeted with a smile and was out of there within minutes. Thank you!!!

Curtiss S.
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The company was great. The truck needs improvements. First, the ramp into the back is too short. The ramp needs to be at least 5 ft longer to make the angle of approach more shallow. Second, there were no instructions on how to adjust the side mirrors.

Dennis K.
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Angie V.
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Tammy W.
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Merrilee N.
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Jeannie N.
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De best

Daniel T.
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I called to change the dates and drop a day. I was still charged for 2 days. $180+ for the use of the truck seems excessive for less than 24 hrs. I should have just cancelled and gone somewhere else. The lady on the phone said they would only be charging me for one day, No where on the website is there a charge of $137 for a one day rental.

Vernon R.
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when he hooked up the trailer he forgot to lock the ball and i didn't check his work, i drove 20 miles on the freeway with the trailer just sitting on the ball. its a miracle people didn't get killed. The brakes were locking up on one side of the trailer which made towing difficult and i am surprised i didn't destroy my transmission. once the car was offloaded the tires on the drives side locked up and blew before i could get to a safe parking space. it took 2 hours to get new tires put on and then the wheels turned freely, the whole experience was a nightmare. i am just glad nobody died.

Eric A.
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outstanding service, the first trailer I reserved was to small, I call and asked if I could get the next size up (5X8) and they were more than helpful with the request. A special thank you to Cody Floch....

jamie V.
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Drop off was ridiculously simple. Just handed the keys to the professional and he said I could go! I expected a long, drawn out return. Fantastic!

OWEN M.
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There was some confusion regarding the truck size/cost. This issue was NOT sufficiently resolved. Please investigate.

max R.
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Michael M.
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AMBER W.
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WILLIAM K.
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WILLIAM P.
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Miles D.
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Excellent customer service. Will rent from this location again. Thank you!!

michellet T.
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Super easy fasteps and professional.

THOMAS J.
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Cody is a true professional.

KELLY C.
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Katie E.
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Nicole B.
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Wayne S.
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Went thru rain storm. Trailer leaked. Several of the boxes and their contents got wet.

DAN A.
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I did not deliver the trailer in Boise so can't comment.

Jammie H.
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Customer did not leave a comment.

Brad H.
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kim F.
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The gentleman that helped us (don't remember his name), was incredible! He was very friendly and immediately retrieved our file in the computer and we went outside to take a look at the trailer. He ask about how the trailer worked for us, and while looking over the paperwork realized that the 5x8 number on the trailer did not match the number on my paperwork. Just wanted to make sure you knew what happened. Thanks for a successful move from AZ to ID!

Harold P.
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This was a really good experience! Reserving my trailer was quick and easy. When I arrived to pick it up, I was greeted promptly and assisted by people that obviously value their customers. They hooked my trailer up, explained everything thoroughly, and got me on my way efficiently. Upon return, they disconnected the trailer and extended every possible professional courtesy and accommodation to me. I couldn't be more satisfied and will definitely rent from this location in the future!

Richard S.
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Customer did not leave a comment.

Justin J.
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Dropped trailer off at 7:51pm at the gate area. Rental agreement dropped in box.

Gary W.
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The service was outstanding and I truly appreciate them allowing me to drop the trailer outside their gate at night. The trailer was perfect.

No reviews have been submitted for this location.

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