Customer Reviews for Americas Best Storage
(U-Haul Neighborhood Dealer)

146 reviews

28 Lothridge Rd   Cleveland, GA 30528

(706) 348-7997

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(706) 348-7997

28 Lothridge Rd
Cleveland, GA 30528

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Entire staff pleasant to deal with

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Ron P. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE W. 
Rating:
4.0

Customer did not leave a comment.

MYRTLE L. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

DONNY G. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Simple drop off fully digital taken care of by the staff.

DAVID K. 
Rating:
1.0

Had no real drop location, had to back into a parking spot between two vehicles. They had no field help so lady from office came out dragging a floor jack while I unhooked trailer lights and chains. Floor jack leaked so I had to back up cou;le of times as I tried to pull out as trailer dropped back onto ball quickly, succeeded on third try to escape. Really not equipped for 12 foot trailers I guess.. Also hard to find as it is not in Cleveland, Ga but 3-4 miles out of town.

JAMES M. 
Rating:
5.0

That I shouldn't have to pay 2 days for 6 hours of time

Adam E. 
Rating:
5.0

Customer did not leave a comment.

Carole W. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

Our pickup order was reserved 2 weeks prior in Athens, GA and they told me 15 minutes before our pickup that there was no truck available. The closest was almost and hour and a half away in Cleveland, GA. This set us back over 3 hours on packing and getting on the road which delayed. I don't understand if we had it reserved weeks before it's not there.

Andrew F. 
Rating:
5.0

The manager - she is wonderful in sales, relating and thorough salesmanship!!!! Dan Albertus

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

This place is excellent. Unfortunately they had not knowledge of how awful the truck was drove on the long trip!! We rented in cleveland Ga and drove a short barely 2 miles to load the truck once on the road loaded to the top I found out how bad a shape the truck is!! The vibration in the steering made for a terrible trip I stopped numerous times to check that nothing was broken, the entire load had shifted and sagged to the passenger side. the longest 450 miles ever!! This rental location is the best I know the truck is, was the problem and the return location ..well they said oh okay at least you made it.

Bobby A. 
Rating:
5.0

Customer did not leave a comment.

Cliff B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Tommy B. 
Rating:
5.0

Customer did not leave a comment.

Tommy B. 
Rating:
5.0

Customer did not leave a comment.

jonathan E. 
Rating:
5.0

Great service. Very knowledgeable and nice!

James M. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

I ordered a dolly, when I called the morning of I was told they didn't have any. Would have been handy to know the week before when I ordered everything.

Jessica R. 
Rating:
5.0

The staff was friendly, courteous, and helpful. It is a pleasure to do business with a vendor that provides excellent customer service.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

teresa L. 
Rating:
5.0

They were friendly, courteous and helpful. Couldn't improve on that!

Alice H. 
Rating:
4.0

Location was great. Person working the counter was friendly. Good experience. I would recommend this location.

Jennifer J. 
Rating:
5.0

Tabitha was above and beyond helpful. Her smile and friendly greeting always make people feel important, she was the reason I asked to drop the u-haul off at that location!

Jody S. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

I reserved a second truck and had to pick it up at a different location, 5 miles away. After returning it I was charged for being over 2 1/2 miles over my allowed mileage.

JERRY P. 
Rating:
5.0

Excellent service. The best possible experience a customer can have.

Linda D. 
Rating:
5.0

No improvements would be necessary. This location is the best I have ever seen.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

AMI P. 
Rating:
5.0

Customer did not leave a comment.

Norean E. 
Rating:
5.0

Outstanding service

gage D. 
Rating:
5.0

Great folks especially Shari and Tabitha

Alan L. 
Rating:
4.0

Customer did not leave a comment.

Alana S. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Maybe that shithole in Titusville can learn something from the location in Georgia.

Pete W. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE B. 
Rating:
3.0

I changed the size of the uhual and although they said it was changed , when we got there it was not and we ended up getting a smaller uhaul then what we wanted.

Melissa N. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

CABIN C. 
Rating:
5.0

Customer did not leave a comment.

Deirdra D. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Employee should look at gas gauge from the driver's seat and not from the open door. The gauge read differently as a result.

Frances K K. 
Rating:
5.0

Very nice lady. Made it easy.

Ruby C. 
Rating:
5.0

Customer did not leave a comment.

Ted B. 
Rating:
5.0

Have used this locale before top notch excellent service

michael R. 
Rating:
5.0

Awesome service, best place to rent a uhaul

CABIN C. 
Rating:
5.0

Customer did not leave a comment.

Shannan E. 
Rating:
5.0

Stay open a little later than 4:00p.m.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

If I need a truck again, I will go here to get it.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Great customer service !

Felicia T. 
Rating:
5.0

I have used this location in the past and have always enjoyed the service and treatment by Tabitha.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

cindy R. 
Rating:
5.0

Customer did not leave a comment.

Maggie K. 
Rating:
3.0

We had to put more gas in the vehicle than when we got it. That's unacceptable and shows a lack attention from the staff.

Robbie T. 
Rating:
5.0

We arrived after the facility closed. I called the phone number and got voicemail. I didn't leave a message and planned to return the next day. Before I could turn around, I got a call back and received a gate code to get into the facility. Excellent customer service!

Douglas F. 
Rating:
5.0

This was not the location I was initially told to go to through the Uhaul text I received. I was told to go to Stonegate Storage in Cleveland,Ga at 10:00am on Saturday. When we arrived at Stonegate the gentleman told us that he was unable to rent us the truck due to a computer software they did not have. I called uhaul customer service to see if they would help me and no one would. We spent 30-45 minutes driving around town looking for another Uhaul when we finally stopped in to Americas Best Storage at around 11:00am Saturday. When we spoke with the lady at the desk she did absolutely everything she could to help us. She was able to set it up where we went back to Stonegate Storage to pick up the uhaul, we did all the paper work with her at Americas Best, so all the gentleman had to do was hand us the keys. I have spoken with Uhaul about recieving the wrong location and wrong location time. I wouldn't usually say anything, but this was very stressful situation. I'm very thankful for the sweet lady at Americas Best Storage doing everything she could to help us, and I will definitely reccomend this place to my friends. Probably won't advise them to make their Uhaul reservation online, because of the terrible customer service I received from calling 1-800-GO-UHAUL. The truck was great for our needs, and I have no complaints on the vehical.

Emily A. 
Rating:
5.0

Well

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Rachel F. 
Rating:
5.0

SUPER KODO'S all around

FRANK C. 
Rating:
5.0

My uhaul got stuck in the mud at my house due to the heavy rain. I waited 4 hours for someone to come pull me out and encountered some issues, but the drop off location at America's Best Storage in Cleveland, GA was very helpful and understanding and worked with me.

BRANKA M. 
Rating:
5.0

Customer did not leave a comment.

DARLENE A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
3.0

The truck that we rented had a lot of play in the steering wheel. Made it hard to drive and stay on the highway. Made it hard to answer the phone and drive with one hand. I was following my husband in another rental truck and could see how difficult it was for him to stay within the lines. Several times he ran off the road and came close to hitting someone passing him. That truck needs some work.

JANET N. 
Rating:
4.0

Customer did not leave a comment.

FRANK L. 
Rating:
2.0

This was the worst Uhual around. They can not even get the email addresses correct.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

richard A. 
Rating:
5.0

The trailer I rented had a flat tire, was able to put air in the tire and complete travel in spite of the nail in the tire.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
Rating:
5.0

The best uhual in the area by far and we will never use anybody else.we have had to use other rentals and Tabitha always takes care of us.

Gerry H. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Quick check in. Great location. Very professional, clean and inviting!!

CHUCK B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

List them as a drop off location

Sharon L. 
Rating:
3.0

Unfortunately, the location we'd scheduled no longer EXISTED! So we had to go all the way there then bring it BACK to this one. VERY frustrating!

JENNIFER H. 
Rating:
5.0

vary nice people.

RICK M. 
No reviews have been submitted for this location.

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