Customer Reviews for AmeriStor Self Storage

Rude employee, terrible customer service

I spent 4 years with AmeriStor and they've always made me feel like family. I highly recommend this facility for your storage needs.

Front desk seemed as if he did not want to work. I would suggest not telling customer "if I would have gone to lunch with my wife, you wouldn't have gotten it, cuz no one would be here"

Everything worked perfect. One recommendation, for instance, I would have liked to have received a checklist of equipment needed such as the 4 flat and what size ball is needed.

The people was very helpful and patient.

I have use this storage facility for almost 2yrs..I never had any issues but one, I’ve found few insects. Other than that great storage.

They took extra time to adjust my miles after I told them my destination had changed until I git the best deal per mile very nice and friendly

Drop the milage fee.

Everything was fine

I did not ask for furniture pads nor a SafeMove I insurance and at the end of the transaction I was charged for it all. When all I asked for was the truck itself and a dolly. That was it. Plus the address is wrong. On the maps it shows 2100 not 2010

No improvements needed just continue giving Great service.

At pickup, the agent didn't ask if I had any experience driving a large vehicle with a trailer or provide any instructions to load the car on the auto transport. He didn't give me any printed documents or give us the emergency number, and both would have come in handy while traveling. He just glanced at my ID, checked the reservation details, and handed me the keys. I'm a former long haul truck driver so I'm very capable driving this machine, but I'm sure that such negligence will cause avoidable accidents for average car drivers, resulting in huge insurance claims for U-Haul. Step up!

Kathy owner!needs training! Lack of experience.!! You can't not say you have money in your card! It's not my fault your system was not cooperating . Will never come back and will not recommend to anyone!!!!!👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼!!!!!!!

There wasn't a ton of parking, so we weren't sure where yo leave the uhaul after hours. We ended up just having to park it in front of all of the other trucks and trailers.

Customer service by male employee. He was extremely rude with my wife and son when they came to pick up van.

Great service

The process of getting the U-Haul was time consuming and consuming.

The courtesy of the staff made the process very easy from beginning to the end. This is my second time using this Uhaul facility and always 100% satisfy..

Excellent experience...will definitely use this location again next time I need to rent a Uhaul.

Nice and friendly people!

Great customer service! Friendly and helpful with the turn-in process.

Impressed with the maintenance of the trailer, not one equipment mishap during my long trip. Thank You!!

Great service!! Thank you!

Very polite and helpful

The use of the app/webpage was pretty seemless. One issue that did come up was to verify your reservation you have to put in a phone number that is called. I wanted to put in my wife's number but could not because it was the alternate contact on my reservation. I lut my parents number but they were not home. I was able to chat with a representative to fix this issue but it did delay my pick up.

awesome, quick service! Friendly staff.

Person to receive seemed put out to have to do anything. When app for return didn't work on cell phone, she just said to keep trying. She was so annoyed when she had to do it on her computer. Not a customer friendly place.

Everything was excellent

I made my reservation at the corp location on Hwy 190. It was moved the day before to this location. It was dirty and they kept pushing for the extra insurance and did not want to do a walk around with me. The truck I got was full of "X" marks all over it. I would not ever want to go back there again. The truck I got also had the service engine light on as well. They did not care or were concerned about it. I was not comfortable with taking the truck. Had to because I was out of options.

You make reservation at 1300 and if you don't pick up equipment time stays the same. Start time should be the time you pick up

Pickup and drop off went like a breeze.

The husband and wife running the U-Haul rental operation at AmeriStor in Killeen were exceptionally helpful. I made my reservation through a number that routed to Austin and set up for a one-way move although I was only moving four miles away. I received a call from the local office immediately and we fixed everything to do a local move, saving me money and time. I had some issues with the truck pickup on the website, but again I received extra help and everything worked out. Strong recommendation for renting vehicles from this location, I was completely satisfied.

This was my first time ever renting like this before and it was easy and simple no hassle although I don't quite understand the pay arrangements I will rent again and recommend thank you UHaul

The A/C kept goin in and out

customers to know what to expect when they are going to dispatch the vehicle them self. The self pickup could be streamlined. wasn't expecting to take pictures.

Signs that show where the deposit boxes and key boxes are, or at least 1 sign that gives directions

Customer service at location was terrible

The woman working there this afternoon was very polite. But not very helpful with the checking in process. Just told me to “check in the truck the same way I checked it out”. Confused I said I went into the store and rented it. So she instructed me to follow the link in the text. I was having difficulty as the website kept telling me it could not detect my location. I mentioned this to her and she told me to check my location settings and then said she had some stuff to do and just to put the keys through the slot in the door. It was a very frustrating check in experience. Which after two long days of moving was not what I wanted to deal with. I don't understand why she couldn't take the keys from us and check the truck in. Instead we're trying to get this link to work for thirty minutes in the parking lot then having to take pictures of the truck. I could see having to do this if dropping off not during regular business hours, but when an employee is there I felt like I was doing a job they just didn't want to do. Maybe this is normal return procedure, but that's how it felt, especially after she left while we were there and after me telling her I was having troubles getting it to work.

Employees were not friendly, they should smile, I went there twice in one week and the employee that helped me did not seem to happy.

Both pick up and drop off were efficient and very friendly.

Easy rental and friendly staff! I will rent here again and recommended this location.

Excellent staff and really nice service!!!

Fast and great customer service!!

Thanks

The crew was great and my transaction couldn't have gone more smoothly! Thanks!

Very nice couple who were knowledgable. They provided us the exact trailer that we needed. I very highly recommend them.

The woman I spoke with was courteous, professional, and friendly. I contacted her by phone and on the day of drop off at 1120 to inform her that I would not be able to drop off the trailer at the preappointed time of 1130. I explained that I had not arrived home until midnight the previous night after driving over 700 miles that day. I didn't get to bed until almost 200 a.m. I needed to unload and clean out the trailer prior to drop off. I inquired what time the facility closed. After she informed me 530 p.m. I told her I should be able to make it. I told her that if I saw I was not going to able to make it as we had a 300 pound generator to unload, I would call her back. We were able to unload the trailer, clean it out, and drop it off by 245 p.m. I informed her that the trailer performed great but that the yellow marker light on the upper passenger side would intermittently go off. She was very sweet and even offered to waive the late fees. Would recommend this location.

Lady was confused, couldn't find my rental in the system for checkn in. Made it seem like it was my fault for the mess up! I will not reccomend. The guy there was rude when I asked about renting a storage unit.

The staff is friendly; prices are reasonable. My only recommendation is that lights be installed in the units because it's dark & hard to see if you have to enter your storage unit to retrieve items.

Cost of the storage unit was outstanding compared to other units. Staff was very friendly and took great care of the facility. Two complaints, the inside of my unit was too dark and the 9pm close time

Larry and his wife Kathy were amazing and always very friendly. They really were very helpful and made my transition of moving in and out very easy.

I would definitely store my belongings here again.