Customer Reviews for AmeriStor Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service and very nice.

Rating:

5.0

Nothing needs to be improved

Rating:

1.0

The employee working on 08/08/21 was extremely rude and unprofessional.

Rating:

5.0

Nothing, absolutely fantastic and friendly staff.

Rating:

3.0

Lady at the counter was rude

Rating:

1.0

Clerks asked me to take equipment to a different drop off location because they didn't have enough room, I told them no that I didn't have time, the male there stood up his chair and was being aggressive and rude towards me, he yield across the office and told me to un hook the trailer and leave it. I asked for a receipt and once again he yielded it will be in your email.

Rating:

4.0

N/A

Rating:

3.0

We Were able to do our virtual check back in. It was easy to access, and had drop boxes setup as they should have been.

Rating:

5.0

Just continue to provide good customer service.

Rating:

5.0

Excellent service. Kind and helpful as well.

Rating:

5.0

Quick easy process. Very much would recommend

Rating:

5.0

Great customer services

Rating:

5.0

Give instructions on to return keys if no one is there

Rating:

5.0

Professional personal, excellent equipment.

Rating:

1.0

First off it took over an hour to rent a trailer from these incompetent people. Then they charged me and extra 60$ because I paid wait a debit card??? Like wtf is that I was told I would be refunded that but I never got it back after returning the trailer 30 minutes later she told me I'd get a refund of 23$ and I never got that either!! Strait scam I'm filing a dispute with the BBB. Do not give these people your business!

Rating:

1.0

Bad customer service

Rating:

3.0

The owner was initially hesitant to receive the tow dolly because “he did have room for it”. The lady did help me clear a mistake with the serial number made by the pick up location.

Rating:

5.0

Availability of the vehicle at all times

Rating:

3.0

The lot is just very small and I came before their posted closing hours but it was closed. The confirmation by phone worked well enough though.

Rating:

5.0

Owen was very helpful. Will definitely rent from this location again.

Rating:

2.0

Rude employee, terrible customer service

Rating:

5.0

I spent 4 years with AmeriStor and they've always made me feel like family. I highly recommend this facility for your storage needs.

Rating:

2.0

Front desk seemed as if he did not want to work. I would suggest not telling customer "if I would have gone to lunch with my wife, you wouldn't have gotten it, cuz no one would be here"

Rating:

5.0

Everything worked perfect. One recommendation, for instance, I would have liked to have received a checklist of equipment needed such as the 4 flat and what size ball is needed.

Rating:

5.0

The people was very helpful and patient.

Rating:

5.0

I have use this storage facility for almost 2yrs..I never had any issues but one, I’ve found few insects. Other than that great storage.

Rating:

5.0

They took extra time to adjust my miles after I told them my destination had changed until I git the best deal per mile very nice and friendly

Rating:

4.0

Drop the milage fee.

Rating:

5.0

Everything was fine

Rating:

1.0

I did not ask for furniture pads nor a SafeMove I insurance and at the end of the transaction I was charged for it all. When all I asked for was the truck itself and a dolly. That was it. Plus the address is wrong. On the maps it shows 2100 not 2010

Rating:

5.0

No improvements needed just continue giving Great service.

Rating:

3.0

At pickup, the agent didn't ask if I had any experience driving a large vehicle with a trailer or provide any instructions to load the car on the auto transport. He didn't give me any printed documents or give us the emergency number, and both would have come in handy while traveling. He just glanced at my ID, checked the reservation details, and handed me the keys. I'm a former long haul truck driver so I'm very capable driving this machine, but I'm sure that such negligence will cause avoidable accidents for average car drivers, resulting in huge insurance claims for U-Haul. Step up!

Rating:

1.0

Kathy owner!needs training! Lack of experience.!! You can't not say you have money in your card! It's not my fault your system was not cooperating . Will never come back and will not recommend to anyone!!!!!👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼!!!!!!!

Rating:

4.0

There wasn't a ton of parking, so we weren't sure where yo leave the uhaul after hours. We ended up just having to park it in front of all of the other trucks and trailers.

Rating:

2.0

Customer service by male employee. He was extremely rude with my wife and son when they came to pick up van.

Rating:

5.0

Great service

Rating:

3.0

The process of getting the U-Haul was time consuming and consuming.

Rating:

5.0

The courtesy of the staff made the process very easy from beginning to the end. This is my second time using this Uhaul facility and always 100% satisfy..

Rating:

5.0

Excellent experience...will definitely use this location again next time I need to rent a Uhaul.

Rating:

5.0

Nice and friendly people!

Rating:

5.0

Great customer service! Friendly and helpful with the turn-in process.

Rating:

5.0

Impressed with the maintenance of the trailer, not one equipment mishap during my long trip. Thank You!!

Rating:

5.0

Great service!! Thank you!

Rating:

4.0

Very polite and helpful

Rating:

4.0

The use of the app/webpage was pretty seemless. One issue that did come up was to verify your reservation you have to put in a phone number that is called. I wanted to put in my wife's number but could not because it was the alternate contact on my reservation. I lut my parents number but they were not home. I was able to chat with a representative to fix this issue but it did delay my pick up.

Rating:

5.0

awesome, quick service! Friendly staff.

Rating:

2.0

Person to receive seemed put out to have to do anything. When app for return didn't work on cell phone, she just said to keep trying. She was so annoyed when she had to do it on her computer. Not a customer friendly place.

Rating:

5.0

Everything was excellent

Rating:

1.0

I made my reservation at the corp location on Hwy 190. It was moved the day before to this location. It was dirty and they kept pushing for the extra insurance and did not want to do a walk around with me. The truck I got was full of "X" marks all over it. I would not ever want to go back there again. The truck I got also had the service engine light on as well. They did not care or were concerned about it. I was not comfortable with taking the truck. Had to because I was out of options.