Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative during checking was superb and had a great understanding of what customer service supposed to be. But the one at check out was really horrible and made it feels like she wanted me to do her job
Evens D
Rating:
5.0
null
STEVEN S
Rating:
5.0
The lady that helped me was wonderful. She most definitely needs to be well taken care of there. She was very helpful.
DAVID P
Rating:
5.0
Bobby was the best, she was very helpful. Costumer service A++++++. Bobby was very attentive with all my concerns, she did all the necesary inspection to keep me safe on the road, again, she was amazing! I recommend this place for Uhal rental.
ROGER B
Rating:
5.0
Bobby was amazing! Thanks so much for a 5 star experience.
Hatay T
Rating:
5.0
Bobby was the best, she was very helpful. Costumer service A++++++. Bobby was very attentive with all my concerns, she did all the necesary inspection to keep me safe on the road, again, she was amazing! I recommend this place for Uhal rental.
ROGER B
Rating:
5.0
Bobby was amazing! Thanks so much for a 5 star experience.
Hatay T
Rating:
4.0
The representative during checking was superb and had a great understanding of what customer service supposed to be. But the one at check out was really horrible and made it feels like she wanted me to do her job
EVENS D
Rating:
5.0
The lady that helped me was wonderful.
She most definitely needs to be well taken care of there. She was very helpful.
DAVID P
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
null
PHERNANDO K
Rating:
5.0
Great experience. Friendly service.
rick d
Rating:
5.0
null
Richard W
Rating:
5.0
Excellent service
MARTIN H
Rating:
5.0
The Lady in the front desk was so helpful and polite. Im coming back to this place for sure for their services.
FIDEL M
Rating:
5.0
the service was excellent, the staff and owners were always helpful and polite. Bobbie is the best and always welcomed me with a smile.
Stephanie S
Rating:
5.0
Bobby was such a great help in getting me set up with the truck this weekend! Smooth sailing transition! I appreciate you! 😊
CIERRA P
Rating:
5.0
The lady at the counter was really courteous and professional.
Regina H
Rating:
5.0
null
Tyrese T
Rating:
5.0
Really easy
danny n
Rating:
5.0
Really easy
danny n
Rating:
5.0
Bobbie was excellent and very helpful.👠🠽
ANTHONY W
Rating:
5.0
null
Benjamin H
Rating:
5.0
When I arrived I was told to wait outside while an employee took a personal call. It was cold n getting ready to rain. That's a no no on the clock. Other than that always perfect
JAHADA J
Rating:
5.0
Great Customer Service
JOE D
Rating:
5.0
null
IRA D
Rating:
2.0
Customer service was good, however i was brought to the wrong truck and the key didn't fit. Then I had to go back to the office with my two kids, and the lady wasn't in the office, so we wondered around looking for her in the facility and she finally came back and I told her what happened. Had to go in the office to double check stuff. She eventually found our truck that was apparently parked in the wrong parking spot. When she opened the front door of the truck that she drove over to us IT WAS DIRTY. SO WE had to wait even long while she cleaned it real quick. All this took over 30 minutes! Total always goes form $25 to over $75 because of what? An extra 5 miles? But if you put in too much gas you dont get any money or credit back for that. Not doing that again. False advertising
Alissa R
Rating:
5.0
null
Giles C
Rating:
5.0
Customer did not leave a comment.
GILES C
Rating:
5.0
Customer did not leave a comment.
IRA D
Rating:
2.0
Customer service was good, however i was brought to the wrong truck and the key didn't fit. Then I had to go back to the office with my two kids, and the lady wasn't in the office, so we wondered around looking for her in the facility and she finally came back and I told her what happened. Had to go in the office to double check stuff. She eventually found our truck that was apparently parked in the wrong parking spot. When she opened the front door of the truck that she drove over to us IT WAS DIRTY. SO WE had to wait even long while she cleaned it real quick. All this took over 30 minutes! Total always goes form $25 to over $75 because of what? An extra 5 miles? But if you put in too much gas you dont get any money or credit back for that. Not doing that again. False advertising
ALISSA R
Rating:
5.0
Great Customer Service
JOE D
Rating:
5.0
When I arrived I was told to wait outside while an employee took a personal call. It was cold n getting ready to rain. That’s a no no on the clock. Other than that always perfect
JAHADA J
Rating:
5.0
Customer did not leave a comment.
BENJAMIN H
Rating:
5.0
Bobbie was excellent and very helpful.👍🏽
ANTHONY W
Rating:
5.0
Really easy
danny n
Rating:
5.0
Customer did not leave a comment.
TYRESE T
Rating:
5.0
The lady at the counter was really courteous and professional.
REGINA H
Rating:
5.0
I showed up unannounced, the gentleman that helped me was very professional and helpful
KURT S
Rating:
5.0
Bobby was such a great help in getting me set up with the truck this weekend! Smooth sailing transition! I appreciate you! 😊
CIERRA P
Rating:
5.0
the service was excellent, the staff and owners were always helpful and polite. Bobbie is the best and always welcomed me with a smile.
Stephanie S
Rating:
5.0
Customer did not leave a comment.
AHMED K
Rating:
5.0
The Lady in the front desk was so helpful and polite. Im coming back to this place for sure for their services.
FIDEL M
Rating:
5.0
Excellent service
MARTIN H
Rating:
5.0
Customer did not leave a comment.
DAVID L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD W
Rating:
5.0
The only request I make is that there is a lot of fire wood scattered on the western portion of the storage area. It probably needs to be contained a little better.
RAUL D
|
Overall Experience
Rating:
5.0
Great experience. Friendly service.
rick d
Rating:
5.0
Customer did not leave a comment.
PHERNANDO K
Rating:
5.0
Bobbie was excellent to work with! She was very polite and considerate through the whole experience. I had accidentally left my moving blankets outside in the parking lot, after taking pictures of the U-Haul truck for the online check in. Bobbie found them, secured them, called me, and was kindly waiting for me to pick them up. I have rented from this location about 3-4 times and will continue to go to this location! Thank you Bobbie!
ARTALLE D
Rating:
5.0
Customer did not leave a comment.
XAVIER R
Rating:
5.0
Customer did not leave a comment.
SEAN B
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
Rating:
5.0
Bobbi at the U-Haul facility was absolutely first class. She went well above expectations assisting me throughout the process and made my move without flaw. Thank you, Bobbi,.
Brian H
Rating:
5.0
Customer did not leave a comment.
THOMAS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARVETTA N
Rating:
5.0
Customer did not leave a comment.
NATASHA K
Rating:
5.0
I always receive the very best customer service at this location! Great communication and they are very accommodating. They care about their vehicles, and their customers and it shows. Thank you!
JEANNIE M
Rating:
5.0
Customer did not leave a comment.
DARRIN C
Rating:
5.0
Ms Bobby was very nice and helped me with the whole process I’m so thankful for her
ALEXIA H
Rating:
4.0
Customer did not leave a comment.
Michael T
Rating:
5.0
Bobby was really nice & sweet
LATOYA K
Rating:
5.0
Ms Debra did an outstanding job!!!
corteze m
Rating:
4.0
I don’t like the fact that I was charged for insurance that I did not want. I declined it online but was still charged for it
SHARON W
Rating:
5.0
Ms Bobbie did a great job in assisting me.
NICOLE S
Rating:
5.0
Customer did not leave a comment.
CATHY S
Rating:
5.0
Customer did not leave a comment.
ARIEL D
Rating:
5.0
Great service and attention.
JOSE R
Rating:
5.0
Ms. Bobbi is always such a Joy to work with, she makes the pickup and dropoff process seamless.
QIANA T
Rating:
1.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Bobbi was very helpful and went out of her way to help me. Over the top with the service I got.
BRYAN F
Rating:
5.0
Customer did not leave a comment.
SHAYLA G
Rating:
5.0
Customer did not leave a comment.
SAMANTHA G
Rating:
5.0
Customer did not leave a comment.
Angelo S
Rating:
5.0
Really great, personal service. I will definitely rent at this location again!
LISA H
Rating:
5.0
The lady at the front desk was amazing. She was prompt and helpful.
DANA B
Rating:
5.0
Nice place to store your house hold goods.
Mark H
|
Overall Experience
Rating:
5.0
Ms. Bobby was simply delightful and helpful with getting the right trailer. 10/10 would come again
MIKKEL G
Rating:
5.0
Customer did not leave a comment.
KEISHON S
Rating:
5.0
It’s always a great experience coming to this location. This is a return visit for me for another move and just like my first visit, Ms Bobbie has always been so eager to help and always made my rental experiences smooth and uncomplicated. I will always use this location and recommend to all of my friends and family. Thanks again
JOYCE H
Rating:
5.0
Bobby is very friendly and very helpful to the customers.
CHERRY A
Rating:
3.0
Customer did not leave a comment.
NELLENICIE M
Rating:
5.0
Bobby did a great job explaining everything in detail of what to expect and how the rates and equipment rental prices/ expectations. Even when she had other rude customers come in she kept her composure. Very professional and will be back again!
RYAN G
Rating:
5.0
Customer did not leave a comment.
HEIDI B
Rating:
5.0
The lady that helped me was so sweet. No complaints my way.
JESSIKA M
Rating:
5.0
why change somethihg that works.
LANELLE J
Rating:
5.0
Customer did not leave a comment.
JOSHUA B
Rating:
5.0
Customer did not leave a comment.
Julian M
Rating:
5.0
Customer did not leave a comment.
LINNA S
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER J
Rating:
5.0
Loved storage and access
Susan S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ZENISHA B
Rating:
3.0
Customer did not leave a comment.
ANNA P
Rating:
5.0
Customer did not leave a comment.
LATONYA S
Rating:
5.0
Customer did not leave a comment.
LATARRANCE S
Rating:
5.0
Customer did not leave a comment.
MARCELINO R
Rating:
5.0
Customer did not leave a comment.
MARTIKA D
Rating:
3.0
It took about 15 minutes to get the key out of lockbox 2. I could not pull the little sliding door down due to the key jamming it. I tried calling the uhaul number on the app that is specifically for "if you are unable to access keys." The wait time was over 30 minutes. Just not an ideal situation for a single woman in the dark at a closed facility.
Charlotte B
Rating:
5.0
When I first obtained this storage unit yearrs ago, it was for my son who was in college. I knew I wanted a climate controlled unit that would fit his needs...and my budget. The example unit on site gave me just what I needed to see in order to go ahead and secure a unit. I have been happy with everything about AmeriStor since that day. I would have stayed with them, but my son moved. Outside of a few crickets and dust accumulation on the floor from in/out use over time, there was nothing to sweep; the closure was easy. Thanks again, AmeriStor, for excellent service! I know who to turn to again should I need storage.
Cassandra A
|
Overall Experience
Rating:
5.0
I don’t get the CSR name but he was wonderful I will be returning I appreciate him 👑
NATASHA M
Rating:
5.0
Great customer, ease of access to rental vehicle, and very simple vehicle turn in procedures.
KEITH B
Rating:
5.0
The service was outstanding no improvement need to be done. Thank you!
MARTIN K
Rating:
1.0
Nothing wrong with the location Uhaul just sucks.
Iesha B
Rating:
5.0
Customer service is exceptional, very helpful in showing me how to use the app, and very friendly at this location Nothing I can think of at this time.
SHERLEY A
Rating:
5.0
Customer did not leave a comment.
JERMAINE G
Rating:
5.0
Thank you Ms.. Bobbie for the great experience
RAYSHUN H
Rating:
5.0
Ms. Kathy is amazing and willing to work with you at any time.
Adolph O
|
Overall Experience
Rating:
5.0
Bobby was helpful. She is the sweetest person.
SHALINA E
|
Overall Experience
Rating:
5.0
custumer from Sept 2021-Jan 2024
no issues
Rosa H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IRIS E
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Joshiah C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth L
|
Overall Experience
Rating:
5.0
I forgot the name of the office employee but he was amazing! I have used this business for storage and to rent moving trucks and always have the best experience, would highly recommend!!!
Olga G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRYSTAL W
|
Overall Experience
Rating:
5.0
Great service. I have no complaints.
SEBRINA E
|
Overall Experience
Rating:
5.0
Thank you Larry and Kathy for keeping my items safe and secure for 11yrs and 4mons. Wonderful and very professional team. Blessings to the both of you.
CASSANDRA Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MEGAN T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kimberly R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio B
|
Overall Experience
Rating:
5.0
I’ve been with Ameristor for several years. What a wonderful experience I have to share with my friends and family. Thank you Cathy and family.
PHIL S
|
Overall Experience
Rating:
5.0
When I delivered the space I asked for paper evidence of the delivery. The Mr. who was present was annoyed for having asked for evidence on paper of the conclusion of the contract. He behaved rude and hostile. Everything went very well up to that point.
Wanda A
|
Overall Experience
Rating:
5.0
I felt my belongings were safe and I appreciate the climate control unit that helped protect my things.
Hendrika A
|
Overall Experience
Rating:
5.0
Convenient, great price and friendly staff; what more can you ask for. I recommend Ameristor Self Storage!
Freddre J
|
Overall Experience
Rating:
5.0
Everything good, little bugs .
RISHANTHA M
|
Overall Experience
Rating:
5.0
Cathy has always been kind and professional. Thank you for being there when I had storage needs!!
Renate M
|
Overall Experience
Rating:
5.0
They treat you like family...and they also have a lovely smile..
And we'll manner..I will tell my friend and family about Ameristor storage..Have Bless day God bless y'all 🙌
Arthur F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELAINE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN C
|
Overall Experience
Rating:
5.0
I spent 4 years with AmeriStor and they've always made me feel like family. I highly recommend this facility for your storage needs.
TOMMIE L
|
Overall Experience
Rating:
5.0
I have use this storage facility for almost 2yrs..I never had any issues but one, I’ve found few insects. Other than that great storage.
Shaneka A
|
Overall Experience
Rating:
5.0
The staff is friendly; prices are reasonable. My only recommendation is that lights be installed in the units because it's dark & hard to see if you have to enter your storage unit to retrieve items.
KIMBERLYN K
|
Overall Experience
Rating:
4.0
Cost of the storage unit was outstanding compared to other units. Staff was very friendly and took great care of the facility. Two complaints, the inside of my unit was too dark and the 9pm close time
Antoine L
|
Overall Experience
Rating:
5.0
Larry and his wife Kathy were amazing and always very friendly. They really were very helpful and made my transition of moving in and out very easy.
JENNIFER N
|
Overall Experience
Rating:
5.0
I would definitely store my belongings here again.
JIMMICA R
|
Overall Experience
Rating:
4.0
I have no problem with the storage I got one close I had cancelled this one I am sorry when I called the gentleman that answered the phone said he didn`t have a reservations for me
Privacy R
|
First Impressions
Rating:
5.0
The unit is fine, and the proprietors are very nice folks. Enjoy doing business with them.
Privacy R
|
First Impressions
Rating:
5.0
The Facility Managers are awesome. They assisted us with Uhual Service and Accommodated us with a Storage Unit close to the door. They`re also running a good 6 Month Special.
