The young lady that helped me was so amazing. Unlike the other woman from before. She helped me with the reservation. She had so much with me. She needs to teach the rest to respect people who don't know the application. She needs to be a manager.
Virginia B
Customer Reviews for Amoco Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One person working the register and processing my pick up made it time consuming for every one i the store. Also did not expect to have ton hook it up by myself.
Gardiner CFirst of all, if a business is too busy or will not hire enough employees to do their job and do the job of renting out UHAUL's, then they should not take on the responsibility of renting out UHAL's! When we went to pick up our UHAUL, we were constantly being told by Mary to wait until she helped other customers that came in after us to purchase gas or store items from them, as if because we were only getting a UHAUL, we WERE NOT "customers"! We waited patiently. But when we went to drop the truck off, we were exhausted and just wanted to turn our truck in and leave, and demanded to be treated fairly like any other customer. Mary was then very rude, and told us that the other customers who were buying from the store came first, and that was that. I tried to check out online, but it did not work, so exhausted I just had to stand aside and wait to get checked out by this rude person! UHAUL needs to put a requirement on who can rent out their trucks. If you don't have the staff to do both jobs, then you shouldn't be taking on UHAUL!!! This wasted my time and energy on a day that I had neither. I will definitely be posting my reviews on every site I can find of my "very" disappointed experience with this particular business, and that I will not be renting from UHAUL again either!
Karan STruck i reserved on UHaul Web site Was not at location (not returned on time) had to rent a larger more expensive unit I did not want or need..Be wary using Uhaul web site...better to deal with pick up location directly.
PAUL MService was excellent .Tammie was very professional and friendly. Charlie Vick Jr.
Charlie VNothing. The service was great.
Steve WStaff at Amoco were the best
PAUL MTire had a nail in it
Carl JDidn't interact with the gas station worker (they were very busy with regular customers). Little boy cramped to get the trailer unloaded and unhooked but not that hard. Nice that I can fill up on location before returning
Jacob CThank you so much for a very pleasant experience. Everything was wonderful and very satisfying. I was very well pleased.
Gloria WEverything was satisfactory for me and pleasant. I will definitely used U-Haul moving again. Thank you for a wonderful transaction.
Gloria WMary at the point of sale is very knowledgeable and interacts well with customers. She suggested the insurance to protect me in the event of damage occurring. Truck runs great. Clean and comfortable.
Charles RLet them know about insurance and different options.
Barbara tThe very first time that I drop off was not correct it charched me 100s of mileages that I did not drove Still in review. But the second time no problem
ivan HReward your Staff for an excellent 👌 experience. My favorite place to rent trucks when needed.
Roger CThe attendant was very professional and well knowledgeable.
sylvia jNothing
Levy sTruck was terrible. Tires out of balance, could hardly keep truck in the lane because the front tires vibrated so bad. Rollers missing on the rear door. Had to get a prize bar to free the door so I could close it. Rented several times from Uhaul. Next time I will go elsewhere.
Woodrow WDid online checkout never dealt with anyone at store
Terilyn RHe doesn't have enough trailers to rent.
Daivd MEverything went smoothly THANKS
melvin wEveryone at this location was very courteous and respectful.
Woodrow WEverything was great
Quanita KThe staff was not fully trained on how to do a U-Haul transaction so it took a bit longer than anticipated. But a manager did step in and help. I was changed for Safemove ($30) but did not request it.
CHERYL DThe staff was unfriendly and brusk.
Ruby BThis business is too busy to look after your rentals. This is the second time going here and both times were frustrating and lengthy. Person would start waiting on us and then stop and wait on customer, then come back to us , then wait on another customer, did this during the whole process making our visit terrible. If this is only place we can pick up we will not be renting again. One on our previous visit to the wash place on Ward Blvd was great and quick.
Joe BThe service was very helpful.
Veronica Tn/a
George MThank You.
DOLORES RThe strap on the dolly was worn and too short to wrap around furniture
NORVEL SNone at this time
Darrell jThe lady was not familiar with using the iPad device and the pickup process was very difficult.
cindy pAlways ready to serve u
Nakia RI had to wait more than an hour to be helped by a clerck to contract the service.
Cecilia CMaybe separate U-haul service versus shared with regular retail as well.
Kelsey SMake sure that the attendant puts the correct trailer number on the contract. My trailer was mis assigned and I received a phone call from receiving location that my trailer would be reported 'stolen'. Not good
Howard AGreat customer service
Judith HMy time to pick up the trailer ended up being 1hr.
Christopher MThey were very helpful about trying to help us solve the problem about the place we got the truck not sending us a contract and over charging us for mileage and gas.
Gladys FThe location is a very busy convenient store with one cashier trying to do everything - had to wait to pick up the truck way to long.
Angie BThe truck had a temperature light so I returned it after one trip when about a block from the location the check engine light came on. I was supposed to get the rental at 8 am but the attendant who knew how to do the rentals didn’t show up until 9:45. I returned the broken vehicle before 11. I was told I could trade vehicles but I was over it - I didn’t want anything else to do with uhaul or this location. After returning it I was charged for the full day. I called to complain and was told it was a daily rate and I should have instead sat with a broken down truck and wait for them to fix it. Which sounds like a case of your F$&ed up vehicle not being my problem. Anyhow I’m out $80 and learned that I’ll never use uhaul again. And I’ll tell anyone who wants to hear about it to.
KATHRYN DDid not have enough staff to wait on the store and U-haul too.
Joe BThe check in mileage was not logged in correctly, therefore they tried to overcharge me for 129 miles at .59 a mile. NOT ACCEPTABLE!!!!!
Timothy EGreat experience.
George LYou’re stealing my money
Imani SGreat service and value.
George LHelp the location rep be mor knowledgeable about the process of leasing out the equipment
Mary DThe vehicle was dirty and had a broken fuel gauge. Upon return, I topped the vehicle off at the gas pump at the rental location. The gauge did not move. I told the agent that I return the vehicle to that the fuel gauge had not moved when I filled the tank. The agent went outside, checked the gauge, and told me it was not full, and she would not market as full for return, unless I filled it. I explain to her that I filled it until the handle on the pump clicked off and would not allow me to continue filling, but I wanted it to show full so I brought the vehicle back to the gas pump and attempted to add more fuel to the tank, the tank overflowed all over my shoes and my pant leg but the gauge still didn’t move she came out to the vehicle and saw the gasoline all over the ground and all over the door jam of the vehicle and on my shoes and by now it has soaked through to my skin. She went back into the gas station and continue to service other customers while I move the vehicle back to the parking space when I went back inside, she told me she didn’t like my attitude refused to check the vehicle and with a full gas tank I asked her to at least mark the vehicle is having a broken fuel gauge since she could see that the gas it overflowed all over the ground, again she refused at this point it was just causing a scene in front of other patrons in the gas station so I went out to my car and called U-Haul to see if I could get any assistance from U-Haul. I received none I contacted the location and asked the manager to contact me back the following day and still have received no word from the location. I have a pair of shoes and a pair of jeans destroyed in this debacle, gasoline run out all over the ground and on my skin and this business owner has not replied, I warn you to beware of using this location. The EPA and Division of weights and measures are being notified
Barbara SThe truck sounds like something was wrong with the motor on the interstate
Benjamin TVery good service and the most friendly staff. 👍
Grady DTruck tires were slick Brakes need to be changed and truck shook while driving
dyon wWho ever had the truck before me didn't fill it back up I took a picture before I left the location and when she said I had to fill it up, that's what I did but I showed her the picture of the fuel but I put more in it than i should of had.. she would not give me my money back..
Delinah AThe ladies who helped me were great . They made me like they wanted my business.
Russell MThe website was not easy to use very cumbersome and it didn't make errors very clear when there was one which occurred.
Thomas LAlready have the reservation set up.
casandra sI never got my deposit back from the uhaul dolly
DEMETRIA JNice van. The people at the rental location were very nice and provided quick, courteous service.
Robert BUntrained staff, it took me over an hour to get my rental, staff was also in charge of the cash register at the store and would pause my registration to help othercustomers, also was not very knowledgeable about how to handle the rentals, I will be going to another location and would not be coming back ro this one.
Miguel AGreat service
SHELBY J