Customer Reviews for Amore Rent A Car

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Amore Rent A Car

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Ali K.
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Customer did not leave a comment.

Abdul T.
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The truck wasn’t clean,1 of beam light was not working and it was so hard to find parking spot They should have a parking spots available for the trucks

Alexander M.
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Customer did not leave a comment.

Nicole L.
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Customer did not leave a comment.

Miguel R.
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Customer did not leave a comment.

Genady K.
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Very friendly and knowledgeable office staff. Was an awesome experience renting a I haul from them, will be back!

Jane S.
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Staff were extremely polite and very helpful. I would highly recommend this place.

russell R.
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The 2 men you sent to me did a fantastic job, very helpful and caring.

Onofrio L.
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I was not able to pick up my truck in Staten Island in any location had to go to Brooklyn to pick up truck, when I got there truck passenger side mirror was broken (put photos on U-haul app) they taped a mirror over the broken mirror I drove away because I was moving to Pennsylvania and had no choice but to accept it due to only other truck available was smaller, had to go to auto store because passenger side had no blind spot mirror and was to dangerous to drive that way taped blind spot mirror under the small mirror they taped on and went on with my move 2 hours later then I planed, on the way up to PA truck drove poorly was swaying on road needless to say I wasn’t happy, I used u-haul many time and never had such bad equipment I need to move more things up to PA and I’m weary about using u-haul again to do so, would like to see how you resolve my concerns

Graziev A.
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Customer did not leave a comment.

Furkhat K.
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More trucks on this location

Igor R.
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Customer did not leave a comment.

Daquan B.
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Customer did not leave a comment.

Frank P.
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nothing my rental went very well

Marque G.
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Customer did not leave a comment.

Trevor T.
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This location was easy to get to - (hard to park the 15 ft truck) - the person who helped me was nice. No issues returning the truck

jeffry G.
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Customer did not leave a comment.

WAI LUN C.
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Open on time. Reservation and hours of operations was listed as 8AM. Staff didn't show up until 8:30. Truck share 24/7 is a waste of time. Checked-in online at 8:15AM. Online approval didn't take place for 15 minutes until I had to call the 800 number. After that I still have to wait in-line to get the key.

Rockline D.
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None

Isaac M.
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Dropped off u haul after hours

Nataliia M.
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Customer did not leave a comment.

david S.
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Customer did not leave a comment.

Alexander S.
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The agent arrived at 8.50am while I had a reservation at 8am. An hour waiting

Georgiy S.
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Customer did not leave a comment.

Beatriz C.
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Bad customer service, I don’t recommend this place

David K.
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Extremely friendly and courteous staff.

Fenghua W.
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Customer did not leave a comment.

Boris K.
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Uhaul agent was 40 min late for work and told they do not have my reservation in their system, and that my reservation was moved to another location, despite the fact I had a confirmation for a pickup for 8 AM at 2583 Stillwell Ave (Amore Rental). I ended up renting a larger truck and was assured by representative it was a ONE-WAY rental. He told me my drop-off address is 133rd Street at Broadway in Manhattan.

Robert D.
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Customer did not leave a comment.

IUSUPDZHAN I.
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Im not reccomended for anybody else because the price was different begore and after delivery. Charhe extra for miles but we not have that rate. When i call to customer service for that location the young lady was rude not nice talking and hung up the phone

James B.
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Customer did not leave a comment.

isaac M.
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When I got into the truck. The dash read back right tire low add air. I called the place they said it was just the sensor. I drove away but felt a lil uneasy I was going to load it and head to New Jersey. I stop by a tire place had them ck and add air. The message went away. Thank god I did that because apparently it was not a bad sensor. I feel compensation is in order. I would recommend them because I feel companies at times make the wrong decisions just to move along. But I’m hoping it was a 1 time error in judgement on their part

Yudelca C.
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Customer did not leave a comment.

Darwin B.
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Customer did not leave a comment.

Basem G.
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Customer did not leave a comment.

Alan S.
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Service was good but my card was charged twice, i hope you guys can look into this and let me know if it’s just a temporary hold because i do not want to pay double for my move!

suren I.
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Customer did not leave a comment.

Jean F.
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nothing

rishat G.
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Everything ok,just one something,hard found parking near this office.Better some space for costomer??!!!

Kevin M.
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Kind courteous staff,pleasurable experience. Some furniture dollies would have helped alot,but you didn't have ,might be an idea,thanks

Leonel P.
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Customer did not leave a comment.

LESTER R.
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Customer did not leave a comment.

jose R.
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Leonel P.
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michael A.
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Be honest and don’t rip people off for one. Tell me the chargers were 80-90$ then the following day I get charged w/ 105$ on my credit card. I took pictures of the dash before and after, they told me to call corporate when I did they told me 46$ for gas for gas I don’t understand how you chnage me 46$ for gas when the gas was put back in this place/ uhaul in general is a rip off go to a local van rental or just another company these guys are crooks.

GEVORG H.
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Customer did not leave a comment.

michael Z.
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The only place I would recommend improvements is the U-Haul website itself. I tried to reserve online several times and besides being rather confusing and overly complicated, the requests I put in weren't loading at all. Luckily, this location is within a short walk of my home, so it was just easier to go do it in person.

yuriy Y.
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Customer did not leave a comment.

Viktar H.
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Customer did not leave a comment.

Thomas B.
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JAVED T.
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Price was charge $16 extra by receptionist woman , she insisted me to pay $99 for a day, even I made Request just for 4 hours, she refused to gave me truck which I have reserved online, when I showed proof of reservation $19.95 plus 1.79 per mile(15 miles driven plus $7 gas) Trick was used to collect money. Finally ended up $53.00+$7 = $60 Overall service was not bad.

Michele B.
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Customer did not leave a comment.

Michele B.
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Customer did not leave a comment.

LOUIS M.
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Make sure the information about the parkway restrictions are correct. Truck aren’t allow but vans are.

as-salim W.
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Customer did not leave a comment.

ABRAHAM D.
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Nothing

oleksandr S.
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Customer did not leave a comment.

Amr M.
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The van was disgusting and smells.. I took it because I had to move out my apartment and there was no other option. Surprised later on with a charge of $150 plus taxes for cleaning a dirty van and I wasn’t responsible for being too dirty and smelly inside.. Spoke to a representative in the office and explained to them the case and they said will reverse the charge.. no action has been taken yet..never again this location.

Savr E.
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Frendly and professional staff

BONNIE M.
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Customer did not leave a comment.

Lashawn P.
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My first time renting. They made it easy nothing complicated to receive and turn in. Will use again if needed!

Joseph W.
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Booked a van for 8am, the customer service representatives did not turn up until 9.15 and then their system was acting up and I didn’t get out of there until 10am. It really ruined my schedule for the day.

James J.
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Make sure there are more accessories available to purchase and use.Also I have not received my final bill. It was not finalized or have I received a receipt via email. As was stated by your representative at time of return.

KRISTINA P.
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Customer did not leave a comment.

Joshua L.
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The only staff member that was able to access the computer in the office was just over an hour late and offered no apology.

roman G.
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Service at a very bad level. The worker who served me behaved incorrectly. I assigned appointment for a certain time, I had to wait a long time. While I pay for the work of the movers at my own expense. No one has apologized for this situation. When I asked the name of the person who served me, he replied, what's the difference, what is his name. I can not recommend this office.

louis B.
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they claim gas thank was full 3/4 i realized after i left it was less than 3/4 full i returned it the same way. and i was charged for missing gas $4.5 per gallon

JOHN J R.
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Location was OK, but was charged for extremely minimal gas shortage after a terrible move caused by uhaul. They need authority to take care of customers.

David A.
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Fast, friendly and efficient.

Igor C.
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Customer did not leave a comment.

Amber S.
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Customer did not leave a comment.

arlene R.
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Customer did not leave a comment.

Dmitri P.
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the service is just awful, several times they tried to change the place where I had to pick up the car. I waited another 45 minutes for the car to be given, since the system was not working. I paid for renting a car, a lot of miles and insurance. they told me that if I replenished the fuel, I didn’t have to pay anything more. I returned the car ahead of time, poured more fuel than I spent and drove less than what was stated in the contract, and once more I was charged, even more than I paid when I signed the contract and no one explained to me why. this company is cheating

Eugene Z.
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Nothing

John H.
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Make sure the locations that are reserved are not closed for the day I spent an extra $10 on cabs because the first location was closed and uhaul still accepted my reservation. Please lease fix glitches in your system as you don't pay my movers extra for the time I took to get a uhaul

Victoria L.
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If you store is close due to a certain holiday, or an emergency, the store should call or leave a message to let the people renting the vehicles. Saves them a trip of driving there. And also let the people renting a vehicle that there’s a drop box for the keys, so they don’t get charged an extra day because they didn’t know you were going to be closed.

michael Z.
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Not too much. The people there are friendly and helpful and I've haven't been disappointed yet. If I am, I will let you know. But going on past experience it's not too likely.

Michael A.
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Customer did not leave a comment.

pubill A.
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Friendly staff

Shawn D.
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Customer did not leave a comment.

maksim M.
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Very disappointed with this specific location. I made reservation 4 days in advance. Reservation was for Saturday at 8am. I read some negative reviews regarding them being late, so I specifically asked the guy during reservation if the place will be open on time. He confirmed that I’m going to pick up a truck at 8am. The person didn’t show up until 9:20am, almost 1hr and 30 mins late. Other than that, no complains.

Denise S.
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I requested a hand truck on my last two visits, did not receive them but was charged. Perpetual lateness at this location. I was charged $71 for last Saturday's rental. Filled up the truck with gas. Did not receive a hand truck. how did you arrive at that amount? Where is my receipt? I need to rent the van again this Saturday but would like a guaranteed hand truck . Can you make sure that happens please? Thank you Denise

Cristiano S.
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The receptionist was one of the most cold persons I've met before. I could not find any parking spots around the block when i dropped the truck off, so I parked it in front of their neighbor store on the left. The next day I got a call at 8am with a guy yelling at me for parking the truck in front of the shop on the left side of the U-Haul location. I will never go there or recommend this place to anyone again.

BRUCE D.
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Customer did not leave a comment.

said A.
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Customer did not leave a comment.

yelena B.
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The key wasn’t in the box. I had very bad experience with this location. This facility has to be open 8 a.m. nobody was there at 8 a.m. I just waisted my time.

Sophia H.
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Customer did not leave a comment.

spencer G.
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andrii S.
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andrii S.
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Customer did not leave a comment.

Daniel R.
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Pick up was fine, verification took a little while (10min). Return was not good. App refused to accept payment so I had to leave keys in the lock box and hope for the best next morning. That is not acceptable.

sherry B.
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Interior of vehicle was dirty and had garbage in it. Vehicle itself had multiple areas of damage. Receptionist was not friendly.

john M.
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Customer did not leave a comment.

michael Z.
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I have had nothing but good experience with Amore and will continue to use them for truck rental. I will also see how their car rentals work out. Being a neighborhood operation, patronizing them is helping small businesses.

BRUCE D.
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Customer did not leave a comment.

VANNA V.
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Customer did not leave a comment.

Dennis F.
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Amazing customer service

Denys B.
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Customer did not leave a comment.

vladimir K.
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Customer did not leave a comment.

marek L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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