Customer Reviews for Ample Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ample Storage
Charter N. on
Do not advertise you have one size truck and then call me the day before and swap it to a smaller one that I have to pay the same price for
Richard K. on
Location convenient. Turned the van back in about 2 hours. Worked great for us.
Angela K. on
See above
Angelisha T. on
David is awesome! So are the other representatives that work at the Arlington location
Shahnawaz S. on
Excellent customer service.
Nickolas R. on
Address was different than documented. It was a very busy area and difficult to get out of one found
Lawrence B. on
Nothing to add, great experience overall from the staff.
marece G. on
Everything was great!!!!
John T. on
The online stuff was crap. I said I'd pick it up at 830 because the store hours said 830 and the website FORCED me to do online pickup - which was slow and ridiculous and left me outside in cold weather while waiting on the app. Thankfully the store employee saw me and said just close the app and come inside and he'd take care of me.
Carmon S. on
Keep the same performance and that friendly smile.
William W. on
More convenient location.....traffic is really congested in this area!
Mark K. on
Eric was excellent
Dennis B. on
The assistant manager of ample storage or Arlington blvd where uhauls are rented is very rude
Tracey W. on
Very helpful service, truck was pulled up with equipment inside ready to go when I arrived. Drop-off was fast! Would use them again!
Sani B. on
I noticed the vehicle transmission making a loud noise whenever i engage the reverse/back-up gear. i was charged $102 for a 3-hour usage despite i was told it cost $20 for a day. The excuse was that i didn't refill the fuel i drove for 80 miles (ca. 129 km).
Susan A. on
Quick mobile check-in was amazing.
Susan M. on
Very good experience.
Bryan H. on
We paid $10 for an appliance dolly that wasn’t in the truck. No one was there when we dropped off the truck and the call volume/wait time was very high when we tried to call and report. Other than that, the truck fit our needs perfectly and the pick up instructions and drop off instructions were easy to follow.
Richard K. on
Good customer service
Dwain J. on
Excellent customer service and very helpful staff in Greenville upon pickup. The staff at drop off was not very engaging and simply stated just unhook it and provided no help with the heavy trailer that had no Jack for support once it was raised off the ball and it was horrible customer service.
Barbara W. on
Eric and David and another guy were really quite helpful
TW S. on
Wrong vehicle paperwork issued and then changed when I brought it to the attendant. The new paperwork needed to be amended to show the truck did not have a full tank. I told the attendant that the gauge read 3/4 of a tank but I later noticed that he put down 7/8 of a tank (what petty BS).!! The truck was dirty and smelled like feet and ass! The inside windshield was so filthy that you couldn't see out of it and took a couple of good cleanings (by ME before I dared set out on the road.
Howard G. on
Keep hiring courteous staff.
Rochelle F. on
Thx!
Laura M. on
Because of the road construction going on in front of this location, it proves a little difficult to get in and out of. But, this is a temporary issue. When I called to check on prices and such, Eric was very helpful and informative and assisted me in making my reservation.
Andres L. on
We picked up our Uhaul with the mobile app, it worked really well! Would definitely recommend this to anyone.
David B. on
First off not lie on the miles by 150 miles I drove 60miles and from where ample had lied on the odometer making me pay and overage charge and not say you have a certain size at one place and not.
Anne Marie R. on
It took over an hour to get my vehicle, and I’m pretty sure I paid twice, once online and another time in person because the online check out didn’t work. I called U-Haul on the phone and talked to Cathy, who tried, although continuously put me on hold, even though I told her that my movers were at my house waiting on me with no U-Haul. I will no longer be using U-Haul for any of my moves.
Joseph R. on
Registering online made the process much smoother! As a result we had a really quick checkout.
Murel G. on
The bed of the truck we rented had some garbage and wet cardboard we had to clean out of it. The vehicle we initially wanted wasn't available.
Pippa T. on
The check-in process was flawless. I was running late and called worried I’d lose my reservation but Cody’(?) sorry, if I have your name wrong, was patient and reassuring that my truck would be there and to drive and arrive safely. I was able to take my time knowing everything was ready and waiting for me when we arrived. Cody took the time to come out and explain some unfamiliar items inside the cab and patiently did so a few times..lol. It was a wonderful check in experience. Although, Glenn(?) wasn’t as warm and friendly as Cody upon our return, he was professional at all times. Because he was the only one there at the time, he paused several times to answer phones. Even with those the delays, he was able to get me out of there relatively quickly. Overall, excellent service, clean and well-conditioned vehicle and professional staff. We will use you again for all our moving needs. Thank you.
Hank M. on
Received confirmation for 10:00 am pick up using mobile app, store opens at 1:00 ,, mobile app failed , employee was there , got truck at 11:30 thanks to employee , he was great, couldn’t get the app to work either, door on 10 ft truck locked in open position, employee said that is common for 10 ft trucks, door will not close sooo still love U-Haul used them for years and will continue
Emily D. on
The equipment needs to be cleaned better to avoid being bitten by ants for 645 miles.
David E. on
Nothing.... The staff and everything is great. I had a storage unit at this site for over 5 years and never had any problems. I highly recommend this location
brenda C. on
very friendly service, It made our move wonderful..
carla F. on
Nothing.. I received excellent customer service. I will definitely use them again and tell my friends about it.
EVa D. on
Excellent customer service and location. The only thing is that the van smell like smoke so by the time I was done with its use, my clothes, hands, my items had a smoky smell to it. There was no where in the van indicating "no smoking allowed". Maybe next time I need to see if there was a vehicle that did not allow smoking inside it. Other than that, everything was wonderful.
JAMES B. on
The folks at the Greenville location were very friendly, helpful, courtesies, and professional.
Colleen A. on
Very helpful and timely service.
Richard F. on
Local folks in Greenville were fantastic. UHaul, as a company, sucks and I would seek every alternative before considering using them again. Reservation website is awful. 1.800 number worse with long waits then they bounce you from number to number. Website allows you to reserve equipment that is not available. Horrible company that avoids accountability and forces customer to waive most rights in the event U-Haul screws up. Avoid if all possible.
Katelyn F. on
Must better experience this time around. Glad I went back and gave them a second chance.
Helen D. on
Loved how easy pickup and return were! Thanks for helping make our intown move easy and affordable!
Daniel D. on
I was having trouble access my account on line after the agent I had spoke to on Friday failed to complete the change requested this after several other issue with the account being handle incorrectly. I was standing outside of the business when the assistant manager Eric Nixon walks - I understand it was before business hours for the storage facility but when I asked for help he was beyond rude on the verge of being hostile because in his words "he couldn't even open up before someone was already standing at the door." I apologize for being there before opening time and tried to explain that I was schedule to pick up a truck at 8:30 but the online system was not allowing me access. He yelled at me and informed me that he was not open and that he didn't even have the computer up he. I will never do business with this facility and in light of the difficulties and confusion connected that I encounter with U-haul if at all possible I will not do business with this company again if I can possibly avoid it.
Michael E. on
I have no suggestions that would improve the service.
Michael E. on
Mr. Nixon was quick and friendly. Very pleasant experience.
William O. on
After hours drop off so had no interaction with employees
Jerry L. on
Given drop off location that was not only closed but was only a storage facility. Found a Uhaul place and the person helping me had to make a call to keep me from paying a wrong drop off fee. He was very helpful. My experience with Uhaul on this event caused a lot more stress to a very stressful day. Don't know if I will use Uhaul in the future.
ROBERT P. on
The attendant that rented the equipment was very helpful and made sure we knew the proper way to use the dolly I rented. excellent job by him.
ken B. on
This was a very pleasant experience. The 2 people I dealt with were friendly, courteous and easy to work with. Having this trailer available saved me from dragging my 6 x 12 enclosed trailer 450 miles round trip to move my daughter from 1 house to another 5 miles away. I would recommend your establishment highly.
James W. on
THE best u-haul dealer in Greenville.
adrian W. on
I rent from them alot. Eric Nixon, David and staff take amazing care of me! Always my first choice!
Melissa E. on
Nothing. The rental was a simple transaction, and the staff were extremely helpful and friendly. Thank you!
kelvin S. on
nothing!
willie T. on
Always a pleasure working with this team.
William H. on
Fast and friendly
BILLIE C. on
Remain honest and fair and always be more than a business but a friend to the public thank you so much for your wonderful concern to help me and others get from one place to another God bless you keep up the good work thank you
Elizabeth J. on
I rented a truck and had to pick it up before the office opened. Everything went smoothly with the self check-out until I open the truck and discovered there was were no packing blankets or dolly which I had paid for and really needed. I called UHaul and the said they can only refund me the money.......that didn't help my husband and I move some very heavy items.
Katelyn F. on
Staff was unfriendly. When I originally entered into the office the two employees were going back and forth over who was going to take someone's payment via a customer on the phone. Moaned and complained about having to go out in the rain to check our hitch. Smoked the whole time he did so. We returned the prior to office opening so they charged us an extra day because they didn't realize the trailer was back. Then, he said he would have to refund the full amount and recharge me for just the one day. Thus far I have not actually seen a credit back to my account. As it stand, I have paid for 3 days or rental when we only had it 1. Terrible experience and glad I decided against them for my storage needs also.
Jacqueline W. on
Thanks everything was great!