The truck had mud all over and some inside the truck. The windshield was dirty like someone just sprayed with water and didn't get the mud off
Robert L.
Customer Reviews for Ample Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was some confusion at another location about my reservation and the equipment was not there, however I was properly directed to Apple and they went out of their way to quickly provide exactly the equipment I had reserved, and they could not have been nicer
BRANDON P.Very friendly and professional! I was a repeat customer and will use them again. Highly recommend.
Mary S.Nothing.
Valencia B.My only complaint is that I had an appliance dolly with my reservation, but was told it was not available when I got my truck.
Karmin F.Clean trucks before renting to next person. We found bed bugs, roaches and blood in bed of truck.
Nephia C.My overall experience was poor. My reservation was for the location In Rocky Mount, however upon arriving the rep stated that the trailer was at another local spot. The rep called the other location and the trailer was not operable. The rep called dispatch and they found a trailer in Greenville one hour away south. Using this new location way out of my cost me 3 hours of my time, cost me $45 in extra payments for my hourly worker and was not able to complete my project that day. I should receive a refund for this hassle
Mark R.They were great. They close a little earlier than google stated but it all worked out. Nice guys.
Christiana A.Charge me for two dolly's but I only had rented and use one
James M.Quick drop of and went overboard to help. Great people.
Debra J.The staff was easy to deal with and provided great excellent Customer service. The moving truck was new and in excellent condition. Overall it was a great experience.
Wren L.n/a
Marilyn G.Service was efficient and thorough! Though the Google map directions were BAD!
Sarah E.Create a hybrid checkout process that involves human oversight. There was a gas shortage and I was unable to fill the tank, but was charged a full gas refueling fee in the app. This is despite the fact that the tank was not full when I picked it up and I drove a total of 13 miles throughout the rental. Making the $12 fee excessive given the circumstance. Best, QM
Quintin M.Thanks, good service, curbside pickup, nice staff, smooth and easy pick up and drop off!
Anthony S.Your team is always professional and efficient. The only things I could think of that would help all customers is a Dooley on every truck and adding some kind of loading ramp to the 10 foot truck.,Keep up the great work. You are APPRECIATED.
Thomas H.Everything was awesome!!
Amy S.Friendly professional staff. Effitand easy to work with.
Darrell T.Nothing
Antoine S.Nothing
Antoine S.Nothing bad to say accept it was very expensive
Brian R.They have outstanding customer service
Camille W.EXCELLENT CUSTOMER SERVICE
Carlton P.Vacuum floors of vehicle
Jenna J.I had no problems renting the cargo van. My estimate was accurate. They were one of the least expensive. They were also very professional and answered any questions that I had. I will definitely use them again
Shauna C.Them guys were great, very friendly.
Kristofer B.Just clean the car spacial the smells
Hamza A.Your staff is always polite & professional. You being open on Sundays is very convenient & appreciated. Only thing that would be more helpful is including dollies & loading ramps with your ten foot trucks.
Thomas H.My last rental in Greenville was 2016!
James S.Muddy tracks in front floor, back not swept, sign in windshield I hauled around all day.
Clifford H.I loved everything
Barbara B.Great customer service
Sandra W.Awesome customer service!!!
Mario N.Everything was great
CORIE M.Cell phone checkin procedure SUCKS and is the dumbest thing ever. Fortunately the guy inside saved us. We then on our way ok
Joseph B.My customer service rep there was totally amazing he went well above an beyond anything I could ever have expected to help me sort out an issue I was having. Whatever you're paying this man it simply isn't enough!
Darren W.You guys were awesome.i wouldn't change a thing.
MATTHEW G.Am happy good customer service , thanks overall and satisfied
Jose A.You lost a customer today because I was told that I could pick this truck up on Sunday at 3:45 and if it was back by 6 on Monday I would be charged for one day. I called at at 5:30 and told the attendant on duty I would be there at 6:15. I was told to drop the key in drop box and I would not be charged for another day. The gentlemen this morning said i would be because the truck was not back by 3:45. I have used this location for some time. But I will be using another truck rental in future. The price has gone from 69 to 89 cents a mile anyway and I understand things go up but that is a big jump at once. But I was willing to paid even though I could have gotten a cheaper rate. I do use rental trucks often because I am in the auction business. I have enjoyed doing business with this location and the people but I will be using someone else in future. Thanks for the past.
Delmus A.friendly and courteous
Robert C.They were extremely rude
Leon W.The equipment/trailer they assigned to me had a bad bearing in the left wheel. Thankfully, my husband noticed it before I left and we were given another trailer. If he wasn't there, it could have been dangerous.
Lisa W.The vehicle was filthy and with the current status of things in the country making sure that all vehicles are clean not just empty. My family and I had to spend an hour cleaning the vehicle before using it just to be safe from COVID-19.
Steven L.Very friendly service. Cant think of anything right now.
Bessie C.Everything that can be done has already been done.
Walter H.Great stuff, helpful people
Sirin C.Was able to drop key off without waiting. Clean. Employee made it easy experience.
roy P.Eric is awesome, so friendly and helpful!
AMY M.Give more information to help clients go through online pickup with ease. I struggled with that phase of getting my rental in a timely manner.
Mary D.Easy process and hookup took no time at all. Nice facility.
James C.The staff is very unfriendly. No greeting, no thank you, the bare minimum. I would not want to have to use this location again if anything else is available
Rhonda R.The employees at this location were great. The customer service people online suck! The app sucks! They called to verify who I was, spoke to my wife and they still did not give access to the lock box for early pick
Todd A.Very friendly staff.
Jasper B.Overnight drop off Well light Plenty of parking area The next morning by 8:30 my final receipt was in my email. Loved this Uhaul experience!!!
Kola L.