They kept changing the location. Never heard from dealer with a code to get the key from drop box. When I got there no one was there. Called backed to back and still no answer. I had to call the toll free number for U-Haul. They couldn’t reach them and apparently they had not put the info on the 24/7. They wanted to send me 15 more miles away which would have put 30 more miles for me to pay. The local people finally called me back and I got my truck thirty minutes after pickup and returned it 2 1/2 hrs early. Pitiful service for almost $90. The lady I talked to at the 800 number was supposed to give me $50 off. That didn’t happen either.
Peggy S
Customer Reviews for Amplified Kustoms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tried to charge us for not leaving enough gas in it when we actually left more gas than when we picked it up. Put a 57.00 charge on us after we dropped it off. Called 1-800 # and they removed the charge.
ANGELA LVery helpful returned my call in record time!
Clara YIt was an auto body shop...no desk, entrance, or personnel, I had to tell to get someone's attention
ROGER MFriendly, helpful people.
DANA REverything was good
SONYA F