Customer Reviews for Amstar
(U-Haul Neighborhood Dealer)

Rating:

1.0

Have the truck cleaned and steering wheel felt grimmy… gross dash board filty . Have the location of a chip reader I was delayed 45 minutes because she had only the swipe device.

Rating:

4.0

Clean?, Yes, but the floor of the truck was dirty and caused us to get grease on the feet of some of my furniture that then got on the carpet on my new location. But, it cleaned up very well. So no real harm.

Rating:

1.0

There was a “honey packet” found in the drivers side door, which is a sexual item, for one. Two, I ordered a dolley for $7 and didn’t receive it.

Rating:

4.0

It takes a minute for the process to finish. Make sure you complete as much as you can online with the pre check in.

Rating:

3.0

The air was broken in the van. The parking brake was broken as well and on the instructions it ask you to set the brake which you clearly cannot with a broken one.

Rating:

5.0

The location was very helpful and friendly.

Rating:

5.0

Very friendly and accommodating.

Rating:

5.0

No problems dropping off. The guy was very friendly and helpful

Rating:

3.0

I’m uncertain as to why I was charged over 50.00 for traveling 9 miles only???

Rating:

5.0

Raj and Gita were great!

Rating:

5.0

Lovely people to work with.

Rating:

5.0

Very thorough and kind

Rating:

3.0

If it’s convenient

Rating:

2.0

Make sure vehicle is ready. Need new updated office equipment, need to de-ice your vehicle

Rating:

3.0

It was fine as it was close to me. But it is really clear that U-haul is just an afterthought for this station. I had a long wait, the pads I wanted were "Oh, we don't have those." So it works if close, but it wasn't positive.

Rating:

5.0

It was easy and fast. They were helpful and great to work will. I'll be back.

Rating:

5.0

I had a good experience with my location. The operators were very kind and helpful!

Rating:

4.0

Definitely want to check-in in advance to speed up the process of picking up your rental. Be very diligent on the gas level at pick-up. I took a picture before leaving the station and filled it to that level when returning and was charged for an extra 2 gallons.

Rating:

5.0

No issues, everything was great!

Rating:

2.0

Original person we spoke with had issues accessing our online reservation and we waited for nearly half an hour waiting for them to troubleshoot it. They were helpful, but it was overly long for something I pre-ordered ahead of time.

Rating:

1.0

takes forever to get out even after checking in

Rating:

3.0

We paid our $168 for the trip to our destination, and the next day was charged an additional $12 for exceeding the mileage that was allowed. We only went to our destination and returned the truck to the nearest drop off location that was more than the 12 miles from our destination. We shouldn’t have to pay this additional charge if we were not told that we would have to pay to drive to the drop off business. Fraud or untruthful agent? I want an answer that is not being provided to me!

Rating:

5.0

We are existing customers for many years, several times a year and the paperwork still take forever. all our info is is your system and it should not take so long to pick up equipment.

Rating:

5.0

Very professional and nice staff

Rating:

3.0

Comments are located above

Rating:

2.0

Not organized very poor customer service. I returned the truck full with gas they proceeded to watch me fill it was gas. Horrible experience I will never rent a truck from here again.

Rating:

4.0

My preferred location in DeKalb(closer to my home) never offered the Cargo Van which works the best for what I needed to haul. This location actually added on 52 miles before I could even get going this morning. It would have been nice to have had a choice when adding gas at the end instead of being told I had to do it there where the gas prices were higher than the area average

Rating:

3.0

The van was fine. The dealer explained that I had insurance, but if I were in an accident I had no piece of that says clearly that I have insurance. The contract mentions insurance, but doesn't say what kind of insurance is included. The contract says Coverage CDW with no explanation as to what that means. There really should be paperwork that clearly says what kind of insurance I have, liability, comprehensive and collision and the details, how much insurance and the deductible. U-Haul is a national corporation. It should be doing than this in regards to insurance.

Rating:

5.0

Great timing had the vehicle set up before I got there great customer service loved it thank you so much.

Rating:

2.0

I got overcharged for the miles

Rating:

1.0

Took an hour to be “checked In” even though I had already done so on my phone. Had to upload a picture of my license multiple times. U-Haul truck was stuck in mud and I had to help the location owner get it out utilizing broken pieces of fencing and an inadequate very small chain.

Rating:

2.0

Nice people but nothing but trouble reserving and processing the rental.

Rating:

4.0

The van wasn’t swept out from previous renters, had candy rappers in front, but it was still a very nice van.

Rating:

3.0

Because the gas station was closed when I returned the truck, it wasn't clear where to park the car. The only reason I figured out was because I saw a U-Haul van.

Rating:

5.0

Polite easy rental

Rating:

3.0

Confusing that the Uhaul drop off was at a gas station.

Rating:

3.0

truck was dirty inside when we picked it up

Rating:

5.0

All was great. Very smooth.

Rating:

5.0

the people were great

Rating:

2.0

the guy took FOREVER to check us out.

Rating:

3.0

It was a bit difficult to under stand the employees and one employee seemed to not understand what I was asking. They were nice though. It all worked out okay. The location was very convenient and I’d much rather have a convenient location.

Rating:

5.0

Very friendly folks! I forgot to complete all of the online information, but they walked me through it all and explained everything clearly.

Rating:

4.0

Iternet was out at location. The gentleman there was courteous, friendly and helpful. Matt Goettenbodt was also very helpful to me . With finding a truck at the last minute. Great job .

Rating:

4.0

not pleasing aesthetically, but easy to pickup

Rating:

3.0

It was just a gas station and I never went inside. Man came out and checked in the vehicle and it was an easy process. But the truck had very dim headlights and the AC did not work very well.

Rating:

4.0

Very nice people and a good truck.

Rating:

5.0

The guy who rented the truck to me was very helpful and personable.

Rating:

3.0

The agent kept us waiting for 45 minutes on pick up and 30 minutes on return he seemed very confused did not really seem like he knew what he was doing very frustrating trying to rent the vehicle