Customer did not leave a comment.charles R.
Customer Reviews for Anacapa Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.yesenia S.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Belinda I. | Overall Experience
Customer did not leave a comment.Raymond P.
IT WAS A VERY WONDERFUL EXPERIENCE. FROM THE STAFF TO THE STORAGE AREAS THEMSELVES.Ruth R. | Overall Experience
Nothing Tiffany was very polite and helpful. She met all my needs . If I had to do it all over again I would choose her to serve me. Thank you Tiffany. 🥰🥰🥰mea B.
Customer did not leave a comment.Krishana P.
Tiffany is the best! She’s so nice and helpful and I would definitely recommend and rent here if I needed to again because of her!!Amanda H. | Overall Experience
Great customer service!Norma S.
Your car trailers dont get up very high when trying to pull the trailer off the hitch. I had to put it on a wooden block.Cody L.
It was all very quick and professionalelsa A.
Lady behind the desk was super helpful 👌.Juan A.
Customer did not leave a comment.Anthony Z.
Tiffini made the extra effort to get us the truck When it wasn't ready She definitely is an asset to the company 😁ROBERT B.
Customer did not leave a comment.Lynnzora R.
Customer did not leave a comment.lorena M.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Stephanie S.
the only thing i did not agree was the gas tank was empty and i had to put gas and when i retuning it was 1/3 for gas, that i had to put more gus . because it was under.Blanca G.
Customer did not leave a comment.Ikeda M.
Customer did not leave a comment.Adrin A.
Tiffani was niceJoecie R.
Customer did not leave a comment.SALVADOR M.
Customer did not leave a comment.NATALYN R.
Customer did not leave a comment.Rodney S.
I can't think of anything, it was good.Antonio P.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.JAMES W.
Tiffani was great! Very knowledgeable. And helpful!kathleen G.
Customer did not leave a comment.Noel A.
great customer service 10 stars for TiffanyRAMiRO R.
Everything was great .. Attendant was great .great service.FREDDY B.
Tiffany was extremely helpful and friendly. Would gladly recommend this place.MIGUEL L.
Tiffany in Customer Service is amazing!Emmy M.
This place is excellent !! I was in a jam, and Tiffany was very helpful ! Not only did she open early for me, but is very friendly and made sure I had the right equipment, which was actually really needed. Great customer service, will continue to do future business, and recommend friends with this type of services. Thank you for a great day !!Ronald T.
Tiffany was great. Easy conversationalist and efficient processing! ThanksZsaZsa H.
Tiffani Jones helped us. She was very efficient, kind and extremely helpful. She made the process very easy and no stress. We are very grateful for her help.JUAN JOSE P.
A lot needs to be improved. I tried using the truck share option, which was recommended by the representative I spoke to when I was making the reservation. I even downloaded the app. When I arrived at the location to pick up the truck, the truck was behind a locked fence. I then tried to initiate the truck pick-up instructions on my smartphone by tapping on the notification on my screen from Uhaul to start pick-up. The page froze. Nothing happened. A lady inside the fence who worked there asked if I was here to pick up the truck, and I said yes and told her what happened with the app so she opened the gate (even though she said they were closed, but it shows their hours online are till 5:00 and it was only 3:00) and then she rented me the truck the old-fashioned way. Too bad, because I had high hopes that this new truck share online program would be seamless, but it evidently there are still a number of bugs. I'm not done. The lady said that her lockbox was broken so I couldn't leave the keys in it so I should throw them over the fence by the front door of the office. Well, it was a windy day and my keys only made it half-way (the big plastic Uhaul keychain ornament didn't exactly make the keys arrow-dynamic). I was concerned that someone would see them and get them and steal the truck because the fence wasn't that difficult to jump over, so I had to jump it and put the keys in an empty flower pot near the front door, out of sight from passers-by. That was a fun test of my athleticism/gymnastics ability (and I'm sure a few people watching were wondering what I was doing), but I'm in my mid 40s and wouldn't want anyone any less dexterity to become a victim of circumstance. Let's just say it wasn't exactly an ADA-approved facility after-hours. Where's OSHA when you need them? I'd be happy to give you more detailed information, but you'd probably charge me 99 cents a mile and somehow make it a way bigger commitment than advertised. But Uhaul would do that, would they?James S.
Customer did not leave a comment.Sharif K.
Customer did not leave a comment.Irene L.
Kind and professional. Offered contact info to file a complaint for the fiasco that happened in Florida.ROBERT W.
Customer did not leave a comment.EDDIE S.
Great ladyEustaquio R.
Excellent customer servicejeraldine F.
Excellent customer service!!Steven V.
Customer did not leave a comment.XIAOQI N.
Customer did not leave a comment.PATRICIA T.
Staff was very helpful and professional. Pickup and Drop off was easy and will rent from again for any moving needs.MARCUS H.
Customer did not leave a comment.CHRISTOPHER B.
Excellent Service.RASHID L.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.DALTON V.
Everything was good.EDUARDO M.
Customer did not leave a comment.GABRIEL W.
Customer did not leave a comment.STACY H.
Customer did not leave a comment.LISA B.
Customer did not leave a comment.Kevin T.
Anacapa self storage went above and beyond our expectations with this u-haul rental. The owner was friendly and communicative. She is thoroughly helpful with hooking up the trailer. There was no long wait time to check in and to return the rental trailer. This was exactly what we needed a 5x9 ft. trailer with a ramp. It is rare to find a trailer rental with a ramp at other locations. If we need to make a trailer reservation again we will definitely make it with Anacapa self-storage. Thank youShannon B.
It was quick and easy. Staff was very friendlyTAMMY T.
she was fantastic. I loved her.REINA W.
Customer did not leave a comment.Thomas D.
Great experience!JANENE E.
Customer did not leave a comment.CHRISTOPHER B.
The young lady was helpful and friendlyâ€¦.. she was very informative and very understanding. She guided my husband and I where to receive a hook-up because someone have stolen our. She was my life saver that morning in 110 degree weather. Thank youSANDRA P.
Equipment was damaged when I got there they call a mechanic to work on it needed a fender he didn't have one it was damaged the straps were too short because somebody had let them drag them off I had to buy straps do use it on the travel across country tail light fell off of the other finger I had to fix it I got double charged for the equipment finally got the one charge back still have not got my deposit pulled lots of U-Haul equipment over the years but this is the worst piece of equipment I have ever pulled sorry but I'm not satisfiedJames P.
Customer did not leave a comment.Bianca G.
Requested dolly but was not availableMOODY M.
Customer did not leave a comment.MARK S.
No drop box to place the key. I had to come back on a business day to turn in the key. The person who received the key was very friend.Noe H.
Customer did not leave a comment.NEIL M.
Customer did not leave a comment.ROBIN B.
Customer did not leave a comment.Darin D.
I have never experienced an outstanding place like this one. Tiffany was great and was able to get the equipment I needed in flawless fashion. I have posted on Facebook and other social media to all my contacts that live in this area that Anacapa Storage and Uhaul should be your only consideration in moving and/or storage. Tiffany made my move so much easier. Thank you Tiffany and Uhaul. A+ in my book!David E.
Service here was nice and friendly too very personable.ANDREA N.
Tiffany was extremely helpful. Absolutely will recommend this location.ENRIQUE V.
Customer did not leave a comment.FELIX P.
Customer did not leave a comment.DALE T.
Drop off was quick and easy and the personnel was knowledgeable and friendly.Adrianna B.
Good afternoon, I must say I was very satisfied with the owner of this Uhaul place. Tiffany was very professional and very witty, I loved her personality and she was very welcoming. Thank you for your service. I would recommend this place to anyone!! God bless,FRANCES H.
Have an after hours drop box.Toiyen L.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.MICHAEL O.
Returned truck at 6:30pm, but was closed. Their website said they are open until 8pm.Sean G.
Customer did not leave a comment.PAULINA V.
Nothing. Tiffani went above & beyond. The service here is exceptional.Tracy C.
Excellent service by Tiffany. Both times she went above and beyond. Need more employees with her knowledge and pleasant attitude.francisco H.
More persons like Tiffany. People that go above and beyond to help the customer. Second time with the same person. Always excellent service.francisco H.
My contract had a drop off address. The E mail that I got from U-Haul was different. If I had dropped off the equipment on the U-Haul suggested I would have to pay $100 fee. It took a long time on the phone to get it straight.francisco H.
My original reservation was at your Fontana location, but when i wen to pick up, they didn't have my trailer and i had to drive an hour to another location. This really screwed up my timeline for the move since i had to be in Phoenix to sign a contract before 5 pm. That said, when I got to the Victorville location, Tiffany was very helpful and had the trailer ready by the time I arrived. At least 50% of my pick up experience was positive.MICHAEL P.
Very friendly knowledgeable and we're not on her way to help would highly recommend this U-Haul serviceARTHUR V.
Can't think of anything as of nowGREGORY M.
went above and beyond. customer service was awesome!BASILIA R.
Tiffany was wonderful to work with. She was very kind, fun and explained everything to me and went over and above to answer all of my questions.Jennifer F.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.Rebecca W.
Thank you Tiffany! That was easy.Robin M.
Lady at the desk was very nice and helpful thank you for your kindness.Christina K.
Customer did not leave a comment.Hiruy T.
Customer did not leave a comment.Nichelle L.
Agent was friendly, knowledge, curtious, sorry I forget her name but she made the experience a smooth and pleasant one. I would recommend this location to anyone who needs uhaul service, thanks so much.Danethel C.
Service was fast and excellent!Felipe G.
D'Angelo A Hall thank you good morning services security was great has the best administration services so far from Uhaul thank you security number:(G-1890146).Dah.-(547688827).Dangelo H. | Reservation
Very clean, very friendly staff! Will defenetly recommend to a friend.Melfin D. | Reservation
Wonderful location. Great serviceKendrick S. | Reservation
I didn’t make it to the property in time before closing. But it was. A pleasure using the U-Haul and also the easiest placement of my order I do appreciateArianna S. | Reservation
The customer service was great. The manager of your facility , Tiffany, was very professional, knowledgeable, and courteous. Your lucky to have her on your staff. Give her a pay raise.ROBERT W. | Overall Experience
VERY NICE PLACE TO RENT A SPACE AT IF NEEDED, I MOVED TO A CLOSER UNIT OTHERWISE I WOULD STILL BE AT ANACAPA STORAGE, TIFFANY IS THE MANAGER AND SHE IS A SUPER NICE GIRL, WAYNE GIGEYWAYNE G. | Overall Experience
This was my first storage unit and I was not let down.MICHAEL V. | Overall Experience