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JONATAN C
Customer Reviews for Anacapa Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, we were in and out quickly, returning was so simple!
CHINA MGreat customer service
CAREY JAll staff was amazing. Super nice and the store and groups were very clean!'
Gregory CNothing everything was perfect
JOSEPH AGood customer service 👍
ALEJANDRO UWindows had to be cleaned before I could drive the unit. Staff did not seem to care. I would definitely not use this location again.
RUSSELL LSuper simple, very quick and easy process. I would definitely recommend this location to anyone in need of a U-Haul.
SEAN WIt was a park and drop type place. Park the vehicle and drop keyes in a drop box. Very easy and quick. There was no one or necessary to speak to.
JAWON SOriginal pick up location was on Palmdale Rd 1/2 mile away. Just had to give credit to the guy at that location for promptly finding me a replacement trailer before the dead line. I wish I had gotten his name. He had 7 minutes and did 3 phone calls and had it resolved in less than 5 minutes. Actual location was great too. I think I was out of there by 12:10 about how long it usually takes to get out on a reservation. ( I've used UHaul at several locations across many states average is 20 minutes self check in makes a big difference )
CHARLES CCustomer service is very professional
CLIFTON HProfessional
GEORGE TTruck smell like cigarettes smoke
LUIS BExcellent customer service
SANDRA AGreat Staff, will definitely use them again
RAUL TWe had rented a U-Haul truck with a piece to tow a car attached to it. Upon return, they made us unattached their equipment when it was received we did not have to attach anything. This location was not clean. It was not friendly. It was not inviting and it was the worst experience with U-Haul possible.
YASEEN YAwesome lady always on time with everything such a sweet lady ...
SIDNEY DEverything was great from check out to return. Staff was great. Great experience. Thank you SOOOOO MUCH .
JOHNNIE FHeather and Dan were exceptional. Very friendly and professional. Made my renting experience easy with no headaches. Thank you. 👍
CORY GNo changes, service was friendly and very helpful.
DARREN ANot friendly and charge me insurance Without my authorization
RAMIRO MRepresentative was very polite and professional!
AMANDA CBummed I didn’t get the lady at the counters name, but phenomenal customer service! Great experience at this location 5*
EDDIE REasy, quick and simple. Would do business here again.
FELIPE RI just want to let you know that I was very impressed with Heather, your front desk clerk, as she gave us excellent Customer Service and went out of her way to help us! Haider Y. Sameh
HAIDER SHonor your promises to your costumer!!
Pete MStaff was really friendly and helpful.
juan rJesus
julian mThe person at the desk was very polite and respectful. incredible customer service. her name was Heather. i will definitely go back when i need any rental again
ALEJANDRO RThe employee was very nice and helpful. I like this place. Thank you.
FRANCISCO PEverything. Went flawlessly!!!
GERALDINE AEverything went well.
Mark B | ReservationThe young lady that helped me out was very nice and professional. I like the area was very clean.
Lorena HThe individual who helped me was Very knowledgeable, helpful and hands-on.
Cassey WPoor service very unfriendly staff and extremely rude.
Kimberly PI requested 80 miles and when we turned in the truck the clerk at anacopa had put 61 miles, so I had an extra fee and before we started putting my furniture in the truck my daughter sweep out a lot trash, the truck was not cleaned out.
Valerie RI’ll say just don’t tell people it’s one price to get them there and mention taxes and insurance not included with the price quote thank you it was a pleasure
latriese sThe lady that assisted me was very professional and helpful. Definitely recommend.
Lorraine CTrailer had terrible tires which caused a flat when an hour away from destination after a 13 hour drive
Jocelyne RThe staff were very helpful and professional.
Fernando AGreat service
Richard OThank you?
Douglas MYoung mannwas also awesome with extraordinary customer service skills
dorotha bEducation reps
latanya wNothing, everything was perfect.
Jose BWas not able to drop the truck off in the right spot. Was given a code to get into the lot for an after hours drop off and the code did not work. They also had none of the equipment (dollys, furniture pads) that I paid for.
Nick MI went to one location after I had reservations they did not have my truck I went to another location and got a truck and the inside of the truck was dirty dirt and rocks all over their place and mind you this is U-Haul and they should assume that I'm moving the furniture inside of this truck but it was dirty as hell I would not recommend this place and no one and I was supposed to receive a $50 inconvenience fee and still have not received it but they have charged my card and still try to charge my card for something else
Jermaine AClerk was on her phone when I had arrived, didn't care to check my odometer or whether or not I had any add on's to the U-Haul. Due to her laziness I was charged for going 1000+ miles when I had only gone a maximum of 30. My rental was for local so why would I go 1000+ miles? Not U-Hauls fault but the people they entrust with their equipment. Shady/lazy as can be
Marquis T5 stars everything went well
MARTEEN AMy issue and maybe my fault for not checking the contract on the gasoline that was indicted to being in the tank. But after I had driven home about three miles and headed to my storage facility another couple of miles away the gas mileage warning came on saying I only had 25 miles left of gas in the tank I drove three more miles and added $43.83, 5.85 gal of gas that same day 10/13/2023 I put in $40.02, 7.27 gal in the truck a total of a total of nearly 15 gal and my return milage 2184.4 miles out at2132.0 miles a total of 54 miles and I had at least 86 miles in the tank and I was charged $21.75 for gas when I didn't have that much to start with. The numbers don't add up! I returned the truck with more gas than I left with. I have the documents to back that up with pictures. I need a refund!
FRANK KIT WAS A VERY WONDERFUL EXPERIENCE. FROM THE STAFF TO THE STORAGE AREAS THEMSELVES.
Ruth R | Overall ExperienceNothing Tiffany was very polite and helpful. She met all my needs . If I had to do it all over again I would choose her to serve me. Thank you Tiffany. 🥰🥰🥰
mea bTiffany is the best! She’s so nice and helpful and I would definitely recommend and rent here if I needed to again because of her!!
Amanda H | Overall ExperienceGreat customer service!
Norma SYour car trailers dont get up very high when trying to pull the trailer off the hitch. I had to put it on a wooden block.
Cody LIt was all very quick and professional
elsa aLady behind the desk was super helpful 👌.
Juan ATiffini made the extra effort to get us the truck When it wasn’t ready She definitely is an asset to the company 😁
ROBERT BD'Angelo A Hall thank you good morning services security was great has the best administration services so far from Uhaul thank you security number:(G-1890146).Dah.-(547688827).
Dangelo H | ReservationVery clean, very friendly staff! Will defenetly recommend to a friend.
Melfin D | ReservationWonderful location. Great service
Kendrick S | ReservationI didn’t make it to the property in time before closing. But it was. A pleasure using the U-Haul and also the easiest placement of my order I do appreciate
Arianna S | ReservationThe customer service was great. The manager of your facility , Tiffany, was very professional, knowledgeable, and courteous. Your lucky to have her on your staff. Give her a pay raise.
ROBERT W | Overall ExperienceVERY NICE PLACE TO RENT A SPACE AT IF NEEDED, I MOVED TO A CLOSER UNIT OTHERWISE I WOULD STILL BE AT ANACAPA STORAGE, TIFFANY IS THE MANAGER AND SHE IS A SUPER NICE GIRL, WAYNE GIGEY
WAYNE G | Overall ExperienceThis was my first storage unit and I was not let down.
MICHAEL V | Overall Experience