Customer Reviews for Anastasia Storage Center
(U-Haul Neighborhood Dealer)

123 reviews

1985 Mizell Rd   Saint Augustine, FL 32080

(904) 429-4053

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(904) 429-4053

1985 Mizell Rd
Saint Augustine, FL 32080

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Tessa and Ben made everything with the rental go smoothly.

edward K. 
Rating:
3.0

Not impressed with the people that run it. I was told one price by the young man when we reserved the truck and another by the young woman when we picked it up. When I turned it in, although both of them were there, neither one got up to check the truck or the mileage.

George M. 
Rating:
5.0

Great Service all the way around

JAY D. 
Rating:
5.0

Best U-haul experience we've ever had!

Kacey C. 
Rating:
5.0

Customer did not leave a comment.

Phu N. 
Rating:
5.0

Customer did not leave a comment.

CELIA T. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

joe B. 
Rating:
5.0

Tessa handled the transaction professionally, courteously, and with a great deal of compassion. I highly recommend Anastasia Storage Center for all your hauling and storage needs! Great location to have truck/van rentals! So convenient for pickup and drop off!

Maria V. 
Rating:
5.0

Customer did not leave a comment.

Clayton C. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Always pleasant to deal with

Len B. 
Rating:
5.0

Customer did not leave a comment.

Edd G. 
Rating:
5.0

Great service.

DENNIS M. 
Rating:
5.0

no problems whatsoever.

JAMES L. 
Rating:
5.0

Great staff. Helpful and friendly. Highly recommend.

PAUL L. 
Rating:
5.0

This place was awesome, fast friendly service and the whole process smooth as silk. Thanks!

STEVEN P. 
Rating:
5.0

More parking might be good

MICHAEL K. 
Rating:
5.0

Easy to make reservation, truck ready on time. Staff knowledgeable and very courteous. Location next to gas station which made return easy

GARY G. 
Rating:
5.0

Customer did not leave a comment.

JAIME A. 
Rating:
5.0

Nothing. The agent was spectacular! I'll be back sometime once again..

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer Service was above and beyond. We will be using this location again just because of the warm welcome and easy renting and return. The receptionist was very friendly and very efficient. thank you for a great experience. MS

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

EMMALEIGH V. 
Rating:
5.0

Perfect

KIRK P. 
Rating:
5.0

Customer did not leave a comment.

JACOB A. 
Rating:
5.0

Tessa, the manager, provided superlative customer service. Her demeanor was pleasant and efficient. Her sharing of her knowledge of local services was extremely helpful!

TIMOTHY V. 
Rating:
3.0

Make instructions more clear about how to obtain and drop off a truck at this location, especially if you are closed.

Drew H. 
Rating:
3.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
3.0

Make sure that the equipment is in the correct location as to not have your customers running around. Although I am very thankful you gave me a new truck to take out of state 🙂.

BRANDON D. 
Rating:
5.0

make sure the 24/7 pickup option is entered into the system correctly. the app told me i had to wait until they opened at 9. luckily, the manager had come out to check something and was able to help me.

Phillip G. 
Rating:
5.0

They were terrific, nothing to improve.

LESA M. 
Rating:
5.0

Customer did not leave a comment.

Julio P. 
Rating:
5.0

Customer did not leave a comment.

Zelda N. 
Rating:
5.0

Great customer service! Thanks Ben!!

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Jillian P. 
Rating:
5.0

Been was great.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Tessa was so courteous and helpful in assisting me with figuring out what size truck I needed to rent. It was the perfect size and easy to rent and return. I will certainly rent again. Thank you, Tara Regan

TARA R. 
Rating:
5.0

Great.

ARTHUR M. 
Rating:
5.0

Nothing.

MARC P. 
Rating:
5.0

The lock for the key was hard to open and not in a lit area so I had to use the iPhone to see the combo.

Fred W. 
Rating:
5.0

Limited parking

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

The Manager, Tessa, is wonderful. Excellent customer service and a friendly face! Easy rental, quick and sufficient. Will definitely use this location again.

THERESA H. 
Rating:
5.0

Customer did not leave a comment.

GLORIA P. 
Rating:
5.0

All went well

LUCIA W. 
Rating:
5.0

This experience was perfect! The Agent was friendly, efficient and knowledgeable. The van was spotless and in perfect condition. Easy and quick pickup and drop off. I would definitely rent here again.

CONSTANCE M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

The personnel are over achievers. No improvements are warranted

CHARLES D. 
Rating:
5.0

Your associate was friendly, welcoming and professional. She answered all of my questions and was a pleasure to work with.

Tomas R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT U. 
Rating:
5.0

We have rented many Uhauls over the years and this location is by far the best we have experienced. Professional, friendly, and helpful. Hoping our need for Uhauls is coming to an end, but this will be our location if we do need one in the future.

Michael S. 
Rating:
5.0

Fast and friendly

SORINA S. 
Rating:
5.0

All perfect

Eric B. 
Rating:
5.0

Staff were excellent but cargo van was not clean , however we swept it out and i was good to go . No problems with the #'s either , all was kosher re : mileage and gas etc

KAREN W. 
Rating:
5.0

The employee that checked me out at this location was fantastic. Polite, friendly, and professional.

Corrie G. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

I picked this up using the app, which was a terrible experience and cost me over 30 minutes. No one at Uhaul would respond. Luckily, the staff of Anastasia Storage Center stepped in to help me when Uhaul dropped the ball.

WILLIAM B. 
Rating:
5.0

Best experience with Uhaul I've ever had.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

n/a

WILLIAM K. 
Rating:
5.0

Alana was very pleasant to work with. You have a good employee. She gave me great information and even walked me to the cargo van and showed me where the gas door was on the van and explained things to me regarding the vehicle etc. Dedicated employees with good attitude are hard to find. I will come back to this location for future needs and I will let people know of my pleasant experience.

FARASHEPHERD B. 
Rating:
5.0

was able to change the drop off with no issue and they were waiting for me when i got there.

James K. 
Rating:
4.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

It was a great experience.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth W. 
Rating:
5.0

the counter person working at the pick up site couldn't have been more helpful or pleasant. She deserves cudos.

Kevin E. 
Rating:
4.0

Uhaul offers a good product at a fair price. Why do they try to cheat one on the gas? They tried to bilk me for $12.00 when I used the cargo van for 22 miles and put in $2.50 in gas at $1.77 a gallon. The van gets 20mpg. Go figure. They claim that they took a photo of the gas meter and that it was above the line when I returned it. Simple resolution: fill the damn tank at the end of every sale. The employee was nice but did keep the engine running for 15 minutes while he/she figured the final bill. Irritating but still a good experience overall. Welcome to capitalism.

Glenn F. 
Rating:
5.0

Great experience. My third time renting from this location. Tessa is friendly, helpful and speedy. Thanks.

James Marvin S. 
Rating:
5.0

Pre ordered on line...very efficient process...was in and out in 10 minutes

STEVE M. 
Rating:
5.0

Wow. Fast rental. Great service. I will use again.

James Marvin S. 
Rating:
5.0

Customer did not leave a comment.

Tessa K. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Very professional and courteous personnel. I have never been disappointed with her service.

Arthur R. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Friendly service. Easy transaction. I will use again.

James Marvin S. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS G. 
Rating:
5.0

Truck was great. Dealer location outstanding. Uhaul's software needs to be streamlined.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Nothing, it was efficient, clean and ready on time. Overall a perfect experience!

Arthur R. 
Rating:
5.0

Great experience overall! I was having trouble with the app and renting my U-Haul and the woman at the store helped me during her time off! She was very kind and helpful and it made the experience so much easier.

Regan C. 
Rating:
5.0

The app was not working! It was very slow it took us almost an hour to get the truck. It set us behind on our moving time. The app needs to work

Manuel M. 
Rating:
5.0

Second time to use this location. People are friendly. Quick service and easy drop off. I'll definitely come back for the third time!

Paul T. 
Rating:
5.0

Tessa was awesome!!!!!!.

Joseph F. 
Rating:
5.0

Excellent customer service, knowledge and friendly personalities. Truck was very clean, I will give them any referrals I come across. I will use them for any truck or storage needs in the future. Thank you

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Lamar M. 
Rating:
5.0

Easiest pick up and return I've ever had. I will always use this location From now on!!

Paul T. 
Rating:
4.0

Customer did not leave a comment.

mark V. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Thanks for everything.

Michelle D. 
Rating:
5.0

Everything went smooth. We communicated with Tessa regarding rental. She is wonderful, great employee!!

Maylin C. 
Rating:
5.0

Customer did not leave a comment.

James F. 
No reviews have been submitted for this location.

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