Customer Reviews for Anastasia Storage Center
(U-Haul Neighborhood Dealer)

79 reviews

1985 Mizell Rd   Saint Augustine, FL 32080

(904) 429-4053

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(904) 429-4053

1985 Mizell Rd
Saint Augustine, FL 32080

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The lock for the key was hard to open and not in a lit area so I had to use the iPhone to see the combo.

Fred W. 
Rating:
5.0

Limited parking

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

The Manager, Tessa, is wonderful. Excellent customer service and a friendly face! Easy rental, quick and sufficient. Will definitely use this location again.

THERESA H. 
Rating:
5.0

Customer did not leave a comment.

GLORIA P. 
Rating:
5.0

All went well

LUCIA W. 
Rating:
5.0

This experience was perfect! The Agent was friendly, efficient and knowledgeable. The van was spotless and in perfect condition. Easy and quick pickup and drop off. I would definitely rent here again.

CONSTANCE M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

The personnel are over achievers. No improvements are warranted

CHARLES D. 
Rating:
5.0

Your associate was friendly, welcoming and professional. She answered all of my questions and was a pleasure to work with.

Tomas R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT U. 
Rating:
5.0

We have rented many Uhauls over the years and this location is by far the best we have experienced. Professional, friendly, and helpful. Hoping our need for Uhauls is coming to an end, but this will be our location if we do need one in the future.

Michael S. 
Rating:
5.0

Fast and friendly

SORINA S. 
Rating:
5.0

All perfect

Eric B. 
Rating:
5.0

Staff were excellent but cargo van was not clean , however we swept it out and i was good to go . No problems with the #'s either , all was kosher re : mileage and gas etc

KAREN W. 
Rating:
5.0

The employee that checked me out at this location was fantastic. Polite, friendly, and professional.

Corrie G. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

I picked this up using the app, which was a terrible experience and cost me over 30 minutes. No one at Uhaul would respond. Luckily, the staff of Anastasia Storage Center stepped in to help me when Uhaul dropped the ball.

WILLIAM B. 
Rating:
5.0

Best experience with Uhaul I've ever had.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

n/a

WILLIAM K. 
Rating:
5.0

Alana was very pleasant to work with. You have a good employee. She gave me great information and even walked me to the cargo van and showed me where the gas door was on the van and explained things to me regarding the vehicle etc. Dedicated employees with good attitude are hard to find. I will come back to this location for future needs and I will let people know of my pleasant experience.

FARASHEPHERD B. 
Rating:
5.0

was able to change the drop off with no issue and they were waiting for me when i got there.

James K. 
Rating:
4.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

It was a great experience.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth W. 
Rating:
5.0

the counter person working at the pick up site couldn't have been more helpful or pleasant. She deserves cudos.

Kevin E. 
Rating:
4.0

Uhaul offers a good product at a fair price. Why do they try to cheat one on the gas? They tried to bilk me for $12.00 when I used the cargo van for 22 miles and put in $2.50 in gas at $1.77 a gallon. The van gets 20mpg. Go figure. They claim that they took a photo of the gas meter and that it was above the line when I returned it. Simple resolution: fill the damn tank at the end of every sale. The employee was nice but did keep the engine running for 15 minutes while he/she figured the final bill. Irritating but still a good experience overall. Welcome to capitalism.

Glenn F. 
Rating:
5.0

Great experience. My third time renting from this location. Tessa is friendly, helpful and speedy. Thanks.

James Marvin S. 
Rating:
5.0

Pre ordered on line...very efficient process...was in and out in 10 minutes

STEVE M. 
Rating:
5.0

Wow. Fast rental. Great service. I will use again.

James Marvin S. 
Rating:
5.0

Customer did not leave a comment.

Tessa K. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Very professional and courteous personnel. I have never been disappointed with her service.

Arthur R. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Friendly service. Easy transaction. I will use again.

James Marvin S. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS G. 
Rating:
5.0

Truck was great. Dealer location outstanding. Uhaul's software needs to be streamlined.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Nothing, it was efficient, clean and ready on time. Overall a perfect experience!

Arthur R. 
Rating:
5.0

Great experience overall! I was having trouble with the app and renting my U-Haul and the woman at the store helped me during her time off! She was very kind and helpful and it made the experience so much easier.

Regan C. 
Rating:
5.0

The app was not working! It was very slow it took us almost an hour to get the truck. It set us behind on our moving time. The app needs to work

Manuel M. 
Rating:
5.0

Second time to use this location. People are friendly. Quick service and easy drop off. I'll definitely come back for the third time!

Paul T. 
Rating:
5.0

Tessa was awesome!!!!!!.

Joseph F. 
Rating:
5.0

Excellent customer service, knowledge and friendly personalities. Truck was very clean, I will give them any referrals I come across. I will use them for any truck or storage needs in the future. Thank you

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Lamar M. 
Rating:
5.0

Easiest pick up and return I've ever had. I will always use this location From now on!!

Paul T. 
Rating:
4.0

Customer did not leave a comment.

mark V. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Thanks for everything.

Michelle D. 
Rating:
5.0

Everything went smooth. We communicated with Tessa regarding rental. She is wonderful, great employee!!

Maylin C. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Took longer due to clerk needing to do everything on cell phone instead of computer

Debroah C. 
Rating:
5.0

I was directed to a drop off locations that did not deal with auto transport. The lady working there really helped me out figuring out how to detach the auto transport even though she had never had to do it.

Lael P. 
Rating:
5.0

The personnel at all locations are very nice but the U-haul system for dropping off trucks is a bit inconvenient for the customer. We were at the designated drop off location (not this one) in time to arrive at a doctor's appointment afterward. We received a text just as we arrived at the original site that we needed to leave the truck at another site. BEWARE: the system is set up for the convenience of U-haul and not customers.

William B. 
Rating:
5.0

Tessa was top notch and extremely accommodating!

richard G. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

I personally like to rent a vehicle with a full tank of gas and return it with a full tank of gas.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Ansley H. 
Rating:
5.0

The staff is very friendly and helpful the facilities are very clean and well maintained

SHELBY K. 
Rating:
5.0

Excellent service.

Charles A. H. 
Rating:
5.0

everything worked out better than i planned... wonderful staff, many many thanks

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
1.0

I was in a hurry and the rep was nice. BUT I did not insist that she come out and see that my furniture pads were folded and truck was swept. Foind the extra charge for folding and sweeping on my credit card statement! THEIVES!!!! BAD way to do business. STAY AWAY from this drop location.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

Wonderful people in the office!

PRISCILLA B. 
Rating:
3.0

The truck was filthy inside and out. The cab had food on the floor, the back box of the truck was so dirty we did not want any fabric furniture to touch any of the trucks surface. The outside of the truck was covered with dirt and bugs. The truck shifted poorly and would only shift gears if you let off of the gas.

William A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Excellent personnel, good service, definitely will use again

Winston D. 
Rating:
5.0

I worked with Mike Plant in St. John's County, FL. He was incredible. He was very helpful by accommodating all my needs as a lot of factors in the moving process changed last minute. I can't thank him enough!

Rosario P. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

beverly A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top